Curious But Avoidable Incosistent Behaviour By BT8...

There appears to be an inconsistency in the way in which elements of the BT8500 Advanced Call Blocker function in respect of telephone numbers that share the same STD code as the PSTN line to which the BT8500 has been connected, though only when the contact has been stored without the STD code prepended.
When a call is received from such a local contact, the reverse lookup in the Contacts database correctly yields the identity of the contact. In other words, an incoming CLI comprising the concatenation of <STD code><calling party’s number> is successfully matched against a database entry consisting only of <calling party’s number>.
The corresponding matching does not however work for BT Call Guardian, and for it to function correctly, the local contact must have been stored with the STD code prepended.
In fairness the need to store contacts using the full dialling code is made explicit in the product manual, but the inconsistency in behaviour can trap the unwary. In order slightly to hasten the process of dialling a local contact, it is tempting only to enter their number, without the STD code. Superficially this is acceptable, because not only does outgoing dialling work, but when the local contact originates a call they are correctly identified. However, a problem arises when BT Call Guardian is configured to use Custom Mode, with, for example, this set of parameter values:
Blocked numbers = <Block>
Allowed numbers = <Allow>
International = <Announce>
Witheld = <Announce>
Payphones = <Announce>
Mobile numbers = <Allow>
Unavailable = <Announce>
All other numbers = <Announce>
In these circumstances one witnesses the rather ridiculous spectacle of a handset identifying a local caller by name, but subjecting them to the ‘Announce’ sequence, and displaying text on the handset screen to the effect that this has commenced.
Surely the contacts database lookup and the BT Call Guardian function should behave identically, so that either both work, or neither works when a local contact’s number is stored without the STD code. Also it ought to be possible to store local numbers without prepending the STD code in order to minimise the work of data entry and to expedite dialling. Perhaps a solution would be the functionality of the BT8500 to be changed so that it is able to ascertain the STD code associated with the line to which it is connected and having done so, to process call blocking accordingly.

Colors are just a convenient way to search on the "label" field. If the label field is blank, and you search on purple which is also blank...

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