Current Mac OS - HP Deskjet F2400 series printer not printing but scanning

Hi
Ever since I have updated my Mac OS on the iMac, I can still scan to my HP Deskjet F2400 series printer, but it refuses to print anymore.
I have looked for drivers for the printer but couldn't find any suitable. Any advice please?
Thanks in advance.

Apples instructions are in:
Mac OS X: How to reset the printing system

Similar Messages

My hp deskjet 1510 series does not print when connected to my hplap top (windows Vista),

My hp deskjet 1510 series does not print when connected to my hp lap top (windows Vista), it says the printer is not active, although it is default printer, connected and on. However, it does work when connected to the (also HP) lap top (windows 8) of my husband. I did everything the hp print and scan doctor advised and also what I could find at HP support (like switch of fire walls, reinstall everything, check printpooler ec etc)... it still does nothing except that I managed to print a diagnostic print which should give information about the condition, but it only gives numbers and letters like : 11. SN = [Edited for Personal Information] Yr 12 PER = 05YR etc, that does not really help me :-). It won't print any testpages. H E L P!!!

Hello Elisabeeth,
Welcome to the HP Forums!
I understand you're unable to print using the Deskjet 1510. I will do my best to assist you! When you reinstall the HP software, did the installation state it was complete?
I would start off by following this HP document on 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print. From this document, please make sure you check the connection type and the ports.
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

HP Deskjet F2400 printer not printing, prnt/backend/hp.c 625: ERROR: 5

Hi,
I tried to setup my printer with the ptal-init setup script, but it failed to communicate with the printer, this is the output of the command:
[gnu_d@kolg ~]$ sudo ptal-init setup -v
Password:
Stopping the HP OfficeJet Linux driver.
This program manages devices controlled by the HP OfficeJet Linux
driver (hpoj). It attempts to probe your computer for local parallel-
and USB-connected devices, and allows you to specify network addresses
for remote JetDirect-connected devices.
If you experience any difficulties in detecting your device(s), then
refer to the hpoj documentation for troubleshooting information.
Currently defined device names ([*]=default):
"mlc:usb:Deskjet_F2400_series"
Model is "Deskjet F2400 series".
Serial number is "CN01LB62QC05H4".
Press <Enter> alone to continue, or if you would like to delete
or reconfigure one of the above-listed devices, then enter the
device name to delete here --->
Probe for parallel-connected devices ([y]/n)? y
Successfully loaded kernel module "lp" for the device probe.
Warning: Probing incorrect I/O port addresses could result in system
instability and/or data loss! Consult your hardware documentation, BIOS
setup and/or kernel messages to verify correct base addresses in the
following prompts. Also, take care not to probe parallel ports that
have non-printer devices (such as disk or tape drives) connected.
No parallel ports were auto-detected.
Press <Enter> alone to continue, or if you would like to probe an
undetected parallel port, then enter its hexadecimal base address
(such as "378", "278", or "3BC") here --->
Probe for USB-connected devices ([y]/n)? y
Probing "%001%001"...
No device found.
Probing "%001%003"...
No device found.
Probing "%001%005"...
No device found.
Probing "%001%008"...
No device found.
Probing "%001%011"...
*** Found "Deskjet F2400 series" but failed to communicate with it!
*** Elapsed time for this attempt was 0 second(s).
*** Check syslog file for ptal-mlcd error messages.
*** See hpoj documentation for troubleshooting information.
Probing "%002%001"...
No device found.
Probing "%003%001"...
No device found.
Probing "%003%002"...
No device found.
Probing "%004%001"...
No device found.
Probing "%004%002"...
No device found.
Probing "%005%001"...
No device found.
Press <Enter> alone to continue, or if you would like to add a
JetDirect-connected device, then enter its dotted-decimal
IP address or hostname here --->
I started the daemons: pt-init and cups (with that order), then I used the gui setup device wizard hp-setup (as user), I got this output in my shell:
[gnu_d@kolg ~]$ hp-setup
HP Linux Imaging and Printing System (ver. 3.11.1)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=usb, search=(None), desc=0)
Searching... (bus=usb, search=(None), desc=0)
/warning: No PPD found for model deskjet_f2400_series using new algorithm. Trying old algorithm...
error: No PPD found for model deskjet_f2400 using old algorithm.
error: No appropriate print PPD file found for model deskjet_f2400_series
KGlobal::locale::Warning your global KLocale is being recreated with a valid main component instead of a fake component, this usually means you tried to call i18n related functions before your main component was created. You should not do that since it most likely will not work
error: Print command failed with exit code 256!
Done.
Then I tried with the gui wizard hp-setup and this is it's output:
[gnu_d@kolg ~]$ hp-setup
HP Linux Imaging and Printing System (ver. 3.11.1)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=usb, search=(None), desc=0)
Searching... (bus=usb, search=(None), desc=0)
/warning: No PPD found for model deskjet_f2400_series using new algorithm. Trying old algorithm...
error: No PPD found for model deskjet_f2400 using old algorithm.
error: No appropriate print PPD file found for model deskjet_f2400_series
KGlobal::locale::Warning your global KLocale is being recreated with a valid main component instead of a fake component, this usually means you tried to call i18n related functions before your main component was created. You should not do that since it most likely will not work
Done.
And then I manually located the PPD file named deskjet_f2400_series.
I opened the hp gui Device manager, then I tried a test page, nothing happens, tried to Align cartridges (print heads) and it worked, it printed out a page, but when I clicked on the Clean cartridges it showed me a dialog with error message: "Unable to communicate with device or device is in an error state."
In the /var/log/cups/error_log logs file I get this message
[06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31379 (gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDTHPOINTS=6...) and its subprocesses with signal 15
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31378 (KID4) with signal 15
D [06/Mar/2011:14:04:18 +0100] [Job 46] Process dying with "Caught termination signal: Job canceled", exit stat: 0
D [06/Mar/2011:14:04:18 +0100] [Job 46] error: Interrupted system call (4)
D [06/Mar/2011:14:04:18 +0100] [Job 46] Cleaning up ...
D [06/Mar/2011:14:04:18 +0100] [Job 46]
D [06/Mar/2011:14:04:18 +0100] [Job 46] Closing foomatic-rip.
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31379 (gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDTHPOINTS=6...) and its subprocesses with signal 9
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31378 (KID4) with signal 9
D [06/Mar/2011:14:04:18 +0100] [Job 46]
D [06/Mar/2011:14:04:18 +0100] [Job 46] Closing foomatic-rip.
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31377 (KID3) with signal 9
D [06/Mar/2011:14:04:18 +0100] [Job 46] Caught termination signal: Job canceled
D [06/Mar/2011:14:04:18 +0100] [Job 46]
D [06/Mar/2011:14:04:18 +0100] [Job 46] Closing foomatic-rip.
D [06/Mar/2011:14:04:18 +0100] [Job 46] prnt/backend/hp.c 625: ERROR: 5021 device communication error!
D [06/Mar/2011:14:04:18 +0100] [Job 46] Backend returned status 4 (stop printer)
D [06/Mar/2011:14:04:18 +0100] [Job 46] End of messages
D [06/Mar/2011:14:04:18 +0100] [Job 46] printer-state=5(stopped)
D [06/Mar/2011:14:04:18 +0100] [Job 46] printer-state-message=""
D [06/Mar/2011:14:04:18 +0100] [Job 46] printer-state-reasons=paused
E [06/Mar/2011:14:14:23 +0100] cupsdAuthorize: pam_authenticate() returned 7 (Authentication failure)!
in /var/log/cups/error_log
This log is from /var/log/messages:
Mar 6 14:04:23 localhost kernel: usb 1-1: new high speed USB device using ehci_hcd and address 13
Mar 6 14:04:23 localhost kernel: usblp0: USB Bidirectional printer dev 13 if 1 alt 0 proto 2 vid 0x03F0 pid 0x7611
Mar 6 14:04:25 localhost kernel: usb 1-1: usbfs: interface 1 claimed by usblp while 'usb' sets config #1
Mar 6 14:04:26 localhost udev-configure-printer: Re-enabled printer ipp://localhost:631/printers/Deskjet_F2400
Mar 6 14:13:00 localhost kernel: usblp0: removed
Mar 6 14:19:15 localhost -- MARK --
Mar 6 14:39:15 localhost -- MARK --
This is the lsusb output:
Bus 001 Device 013: ID 03f0:7611 Hewlett-Packard DeskJet F2492 All-in-One
And this is dmesg | tail output
usb 1-1: usbfs: process 31263 (hp) did not claim interface 1 before use
usb 1-1: usbfs: process 31263 (hp) did not claim interface 1 before use
usb 1-1: usbfs: process 31263 (hp) did not claim interface 1 before use
usb 1-1: USB disconnect, address 12
usb 1-1: new high speed USB device using ehci_hcd and address 13
usblp0: USB Bidirectional printer dev 13 if 1 alt 0 proto 2 vid 0x03F0 pid 0x7611
usb 1-1: usbfs: interface 1 claimed by usblp while 'usb' sets config #1
usb 1-1: usbfs: usb_submit_urb returned -121
usblp0: removed
I'm in groups sys and lp.
Please help me, I tried everything I know, never had a printer before in my life .
P.S: I blacklisted usblp in rc.conf and in /etc/modprobe.d/
Last edited by gnu_D (2011-03-06 13:40:25)

Hi,
I tried to setup my printer with the ptal-init setup script, but it failed to communicate with the printer, this is the output of the command:
[gnu_d@kolg ~]$ sudo ptal-init setup -v
Password:
Stopping the HP OfficeJet Linux driver.
This program manages devices controlled by the HP OfficeJet Linux
driver (hpoj). It attempts to probe your computer for local parallel-
and USB-connected devices, and allows you to specify network addresses
for remote JetDirect-connected devices.
If you experience any difficulties in detecting your device(s), then
refer to the hpoj documentation for troubleshooting information.
Currently defined device names ([*]=default):
"mlc:usb:Deskjet_F2400_series"
Model is "Deskjet F2400 series".
Serial number is "CN01LB62QC05H4".
Press <Enter> alone to continue, or if you would like to delete
or reconfigure one of the above-listed devices, then enter the
device name to delete here --->
Probe for parallel-connected devices ([y]/n)? y
Successfully loaded kernel module "lp" for the device probe.
Warning: Probing incorrect I/O port addresses could result in system
instability and/or data loss! Consult your hardware documentation, BIOS
setup and/or kernel messages to verify correct base addresses in the
following prompts. Also, take care not to probe parallel ports that
have non-printer devices (such as disk or tape drives) connected.
No parallel ports were auto-detected.
Press <Enter> alone to continue, or if you would like to probe an
undetected parallel port, then enter its hexadecimal base address
(such as "378", "278", or "3BC") here --->
Probe for USB-connected devices ([y]/n)? y
Probing "%001%001"...
No device found.
Probing "%001%003"...
No device found.
Probing "%001%005"...
No device found.
Probing "%001%008"...
No device found.
Probing "%001%011"...
*** Found "Deskjet F2400 series" but failed to communicate with it!
*** Elapsed time for this attempt was 0 second(s).
*** Check syslog file for ptal-mlcd error messages.
*** See hpoj documentation for troubleshooting information.
Probing "%002%001"...
No device found.
Probing "%003%001"...
No device found.
Probing "%003%002"...
No device found.
Probing "%004%001"...
No device found.
Probing "%004%002"...
No device found.
Probing "%005%001"...
No device found.
Press <Enter> alone to continue, or if you would like to add a
JetDirect-connected device, then enter its dotted-decimal
IP address or hostname here --->
I started the daemons: pt-init and cups (with that order), then I used the gui setup device wizard hp-setup (as user), I got this output in my shell:
[gnu_d@kolg ~]$ hp-setup
HP Linux Imaging and Printing System (ver. 3.11.1)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=usb, search=(None), desc=0)
Searching... (bus=usb, search=(None), desc=0)
/warning: No PPD found for model deskjet_f2400_series using new algorithm. Trying old algorithm...
error: No PPD found for model deskjet_f2400 using old algorithm.
error: No appropriate print PPD file found for model deskjet_f2400_series
KGlobal::locale::Warning your global KLocale is being recreated with a valid main component instead of a fake component, this usually means you tried to call i18n related functions before your main component was created. You should not do that since it most likely will not work
error: Print command failed with exit code 256!
Done.
Then I tried with the gui wizard hp-setup and this is it's output:
[gnu_d@kolg ~]$ hp-setup
HP Linux Imaging and Printing System (ver. 3.11.1)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching... (bus=usb, search=(None), desc=0)
Searching... (bus=usb, search=(None), desc=0)
/warning: No PPD found for model deskjet_f2400_series using new algorithm. Trying old algorithm...
error: No PPD found for model deskjet_f2400 using old algorithm.
error: No appropriate print PPD file found for model deskjet_f2400_series
KGlobal::locale::Warning your global KLocale is being recreated with a valid main component instead of a fake component, this usually means you tried to call i18n related functions before your main component was created. You should not do that since it most likely will not work
Done.
And then I manually located the PPD file named deskjet_f2400_series.
I opened the hp gui Device manager, then I tried a test page, nothing happens, tried to Align cartridges (print heads) and it worked, it printed out a page, but when I clicked on the Clean cartridges it showed me a dialog with error message: "Unable to communicate with device or device is in an error state."
In the /var/log/cups/error_log logs file I get this message
[06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31379 (gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDTHPOINTS=6...) and its subprocesses with signal 15
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31378 (KID4) with signal 15
D [06/Mar/2011:14:04:18 +0100] [Job 46] Process dying with "Caught termination signal: Job canceled", exit stat: 0
D [06/Mar/2011:14:04:18 +0100] [Job 46] error: Interrupted system call (4)
D [06/Mar/2011:14:04:18 +0100] [Job 46] Cleaning up ...
D [06/Mar/2011:14:04:18 +0100] [Job 46]
D [06/Mar/2011:14:04:18 +0100] [Job 46] Closing foomatic-rip.
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31379 (gs -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDTHPOINTS=6...) and its subprocesses with signal 9
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31378 (KID4) with signal 9
D [06/Mar/2011:14:04:18 +0100] [Job 46]
D [06/Mar/2011:14:04:18 +0100] [Job 46] Closing foomatic-rip.
D [06/Mar/2011:14:04:18 +0100] [Job 46] Killing process 31377 (KID3) with signal 9
D [06/Mar/2011:14:04:18 +0100] [Job 46] Caught termination signal: Job canceled
D [06/Mar/2011:14:04:18 +0100] [Job 46]
D [06/Mar/2011:14:04:18 +0100] [Job 46] Closing foomatic-rip.
D [06/Mar/2011:14:04:18 +0100] [Job 46] prnt/backend/hp.c 625: ERROR: 5021 device communication error!
D [06/Mar/2011:14:04:18 +0100] [Job 46] Backend returned status 4 (stop printer)
D [06/Mar/2011:14:04:18 +0100] [Job 46] End of messages
D [06/Mar/2011:14:04:18 +0100] [Job 46] printer-state=5(stopped)
D [06/Mar/2011:14:04:18 +0100] [Job 46] printer-state-message=""
D [06/Mar/2011:14:04:18 +0100] [Job 46] printer-state-reasons=paused
E [06/Mar/2011:14:14:23 +0100] cupsdAuthorize: pam_authenticate() returned 7 (Authentication failure)!
in /var/log/cups/error_log
This log is from /var/log/messages:
Mar 6 14:04:23 localhost kernel: usb 1-1: new high speed USB device using ehci_hcd and address 13
Mar 6 14:04:23 localhost kernel: usblp0: USB Bidirectional printer dev 13 if 1 alt 0 proto 2 vid 0x03F0 pid 0x7611
Mar 6 14:04:25 localhost kernel: usb 1-1: usbfs: interface 1 claimed by usblp while 'usb' sets config #1
Mar 6 14:04:26 localhost udev-configure-printer: Re-enabled printer ipp://localhost:631/printers/Deskjet_F2400
Mar 6 14:13:00 localhost kernel: usblp0: removed
Mar 6 14:19:15 localhost -- MARK --
Mar 6 14:39:15 localhost -- MARK --
This is the lsusb output:
Bus 001 Device 013: ID 03f0:7611 Hewlett-Packard DeskJet F2492 All-in-One
And this is dmesg | tail output
usb 1-1: usbfs: process 31263 (hp) did not claim interface 1 before use
usb 1-1: usbfs: process 31263 (hp) did not claim interface 1 before use
usb 1-1: usbfs: process 31263 (hp) did not claim interface 1 before use
usb 1-1: USB disconnect, address 12
usb 1-1: new high speed USB device using ehci_hcd and address 13
usblp0: USB Bidirectional printer dev 13 if 1 alt 0 proto 2 vid 0x03F0 pid 0x7611
usb 1-1: usbfs: interface 1 claimed by usblp while 'usb' sets config #1
usb 1-1: usbfs: usb_submit_urb returned -121
usblp0: removed
I'm in groups sys and lp.
Please help me, I tried everything I know, never had a printer before in my life .
P.S: I blacklisted usblp in rc.conf and in /etc/modprobe.d/
Last edited by gnu_D (2011-03-06 13:40:25)

HP Deskjet 900 series, 2 sided printing attachment driver

I'm still using a Deskjet 952c series because it prints beautifully. I had a 970Cse which came with the 2-sided printing attachment. It died but the attachment is still fully functional, and it fits the 952. Is there a driver just for the attachment or a 952c driver that includes the attachment? I've had absolutely no problem using the XP driver with Windows 7 32bit.

The duplex printing attachment must be enabled in the driver as shown in the Vista/Windows 7 Duplex Printing Troubleshooting Guide here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP deskjet D2300 series driver not working in windows 7

This procedure is much too complicated for an average user. You know that millions of Wondow XP users are switching to Windows 7. I' sure that most of them are facing similar problems. HP should come with a user friendly solution that solves the above issues. Don't you think?
My problem remains unsolved.

Hi dvh,
Welcome to the HP Forums!
I see that your HP Deskjet D2300 series driver not working in windows 7.
Do you see any error messages with the installer? Or does it just close out and doesn't install?
In the meantime, please try using our HP Printer Install Wizard for Windows.
Hope to hear back from you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Error message - The HP Deskjet 1510 Series was not found

I bought the Deskjet 1514 on 19/07/15 and installed it on my relatively new laptop. It worked ok, then I did the Windows 10 upgrade on 01/08/15. I installed the updated drivers from HP for this device. What ever I do, (have uninstalled software, reinstalled at least 4 times, used the scan doctor, swapped USB cables and ports, cleaned the disk...) I just get the message The HP Deskjet 1510 series was not found, yet when aligning the ink cartridges the scanner will work but I cannot do the test scan in the scan doctor or scan anything using the HP software (which you have to do as there is no proper control panel on the actual device). As bought the device primarily as a scanner, I am not happy and just want the thing to work but haven't a clue how to proceed except to take the thing back to Tesco and get a refund and buy a Canon instead... Please can anyone help as the HP support is useless? The printer part is working fine, which makes it ridiculous.

Hey , Welcome to the HP Support Forums!
I understand that your HP Deskjet 1514 All-in-One Printer is not being detected via the USB Cable connection on your Windows 10 computer. I would like to assist you today with resolving this installation and product detection issue. Thank you for including all of the troubleshooting steps that you have attempted prior to reaching out for support. At this time I am going to have you complete some additional troubleshooting steps. We will be repeating the uninstall process for troubleshooting today as it is crucial that we have a nice clean slate to work with. Please complete all of the steps below. Please disconnect the USB Cable from your printer and computer before proceeding. Step 1: Remove Driver: 1. Click on your Start button 2. Type Programs and Features in the 'Ask me Anything' box to the right of the Start button. If you just start typing when the Start screen is open it should automatically start typing in the 'Ask me Anything' section. 3. When Programs and Features opens scroll down the list of populated programs and look for your HP Deskjet. If you see your HP Deskjet listed please click on it and choose Uninstall. Follow the onscreen prompts to complete the uninstall. 4. Next, click on the Start button and type Devices in the 'Ask me Anything' box 5. Click Devices and Printers 6. Under the Devices and Printers window look for your HP Deskjet. If the HP Deskjet is listed, please right click on it and select 'Remvoe Device' or 'Delete' 7. Next, under the Printers section in the Devices and Printers window, click on any printer that shows once just to highlight it. Click on Print Server Properties at the top of the window. 8. Under Print Server Properties, click on the Drivers tab. 9. If you see your HP Deskjet listed under Drivers, click on it and choose Remove at the bottom. 10. Click Remove Driver Only 11. Select OK 12. Select Apply and OK under the Print Server Properties window 13. Close Devices and Printers. Please proceed to the next step. Step 2: Clear Temp Files: 1. Click on your Start button 2. Type Run. Click Run to launch the Run dialogue box. 3. In the Run box type %temp% and click OK 4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight. 5. Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item. 6. Close the Temp folder once it is emptied 7. Right click the Recycling Bin on your desktop and select Empty Recycling Bin. Please proceed to the last step. Step 3: Install Device: Please click here to download and run the HP Printer Install WizardOnce the download has completed please follow the steps under the PIW to install your devicePlug in the USB Cable only when prompted by the installerOnce the installation has completed successfully please test printing and scanning to confirm that your product is functioning as per normal. Please respond to this post with the result of your troubleshooting. Good luck!

Printer not printing AND Matching Screen colors to Print colors. Any advice is apreciated!!

Hello - I have 2 questions regarding printing to an Epson and also regarding the monitor colors Not matching the print colors working from Photoshop CS4 on a Mac with a Maverick [ 10.9.3 ] OS. My issues are Not about my own printers or software. I have been tutoring a friend via phone in Photoshop; he has CS4 and is working on Mac OS 10.9.3.
1- We found that he could print nearly fine [ nearly accurate colors ] from Lightroom on his computer, version 5.4. But when he tries to print from Photoshop he cannot make a print. There is clear communication between the computer and the printer, as, when he sent the file to print, the printer [ an Epson 3880 ] responded by automatically changing to Photo Black from Matte. Then, it opens the rollers as if to print, but, it them stops and the menu [ on the Printer ] says 'Ready.' The paper is 4x6” Moab Lasal paper 300gsm. This issue of Not printing is only with this Moab Lasal luster paper, for which he Does have the IIC profile, and we always make sure ‘Photoshop manages colors,’ not the printer. To address the issue of the printer Not printing at all using a non-Epson brand paper, we have tried seemingly everything from deleting and re-adding the printer from the Library / Printers, resetting everything [ printer computer software etc ], trying different settings in the Printer window and the Print Settings window. Including changing the media profile, platen gap, etc.
2- My other and more important question is – after we Do get a print, we cannot match the monitor color to the print. [ We havE been able to get a print using Epson brand paper. Which is odd because we have the ICC profiles for both papers ]. To address the color matching issue, he has told me he calibrated the monitor with a Spyder, and here are a few other variables that I can relay that may or may not be affecting his color-issues:
He iS viewing his prints in a dayliglht-rated lighting environment
The monitor is an iMac glossy finish monitor, not an anti-glare
We tried working and printing from both an 8-bit and also a 16-bit color-space and also 16-bit printing
The color shift is slightly but noticeably toward Magenta.
His printer is Not calibrated
Please let me know what else we can do, any known glitches that may be an issue with his older version of CS, any tips you can suggest.
Thanks very much!

I don't have that printer and I'm not on Mac, so someone else has to step in there. Generally a green/magenta cast indicates none/double printer color management. But then I don't know what you mean by "slight".
The Spyders aren't the most consistent and reliable calibrators out there. I had a Spyder 3 sensor that I just threw away because it gave a distinct red cast (I have several other calibrators, so there was no doubt). Another potential problem is that with most calibrators you can only adjust the white point along the blue/yellow Kelvin scale, but not on the green/magenta scale. This is often necessary to get a good white point color. In this case you need to use the monitor's OSD controls, and if possible the "pre-calibration" function in the calibrator to measure and monitor it - if that function exists. And I don't know if this is possible with an iMac.
This is basically a question of getting the white point right, both on the blue/yellow and the green/magenta axis (and luminance of course). The goal is to get a visual match to paper white on screen. With the white point properly set, neutral color balance relates to that, and the rest more or less follows by itself. (In addition you should set the proper black point/contrast for full control, but that's not the issue here).

6510 all in one photosmart printer - not printing black and/or not at all after 7/22/15 update....

Printer not printing in black at all, poor color print since 7/22/15. I have downloaded drivers and software, hard reset the printer (power cord out and unplugged then plugged all back in), read all the forums, watched youtube videos, called friends, googled answers, bought new ink (waste of money), cleaned print head multiple times, did every step on every forum post to no avail... Bought a new printer but really would rather return it and get my money back after getting this printer up and running again- why because I think the problem is due to HP and the new update released 7/22/15! I'm very upset, I have spent countless hours attempting to fix this printer (which I really do love up until now). I have lost credit on school assignments due to printing issues, wasted money on ink (that is really expensive) and wasted the ink trying to fix it running test page after test page. I feel like this is not fair to the consumer and I am very upset. I am ready to throw this thing in the street and smash it to pieces with a baseball bat at this point. I really would rather fix it but apparently this is the only way to contact someone. I have had this printer for 3 years and do not think I need to replace it or spend money to call someone from HP to fix it nor do I feel like I need to have it "serviced", nor do I wish to waste any futher time or money on the expensive ink this printer requires.

Hi there ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions
Regards,

Hp deskjet 1510 series won't print

We mloved recently to la Gomera (Canarian isle) and there I bought a hp deskjet 1510. It won't print when connected to my lap top, also HP with Windows vista, although it is connected, is on, and is the default printer. I tried everything the print and scan doctor suggested (like switch off fire wall, chekc print ooler, remove and reinstall driver and software etc) and everything else I found in support from HP. it still does not print. When connected to our other lap top, also HP but with windows 7, it works fine. The only thing I managed to print is a diagnostic page but it give only numbers and letters like SN = CN39a19mmp05yr 21 PG =81 12 PER = -5yr 22 FB = 0/0 etc. Tjat does nog help me :-(. does anybody know how to solve this?
This question was solved.
View Solution.

Hello,
Please try the below mentioned steps..
Click START > Device and Printer > Add a Printer > Add a local printer >
( if the printer is connected with USB )
Select "Use Existing Port " then Virtual USB from drop down , Click NEXT, in the Manufacturing list , select HP / Hewlett packard, and from the right pane , select Deskjet 6980 and complete the wizard
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Deskjet 3510 Series (3512) only printing in black and yellow.

Hello.
My HP Deskjet 3510 recently ran out of ink (or so I thought.) I purchased new 61xl color and black cartridges and replaced them. However, the printer is only printing in black or yellow. I am unable to get any red, blue, or grayscale.
I have cleaned the printer heads several times, and alligned the printer several times but this has not helped the problem.
I am looking for any suggestions on what I can do to get my printer working once again.
Thank you.
Sara C.

Hello @sarajo0531 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into print output issues. I would like to help!
I'd start by removing the ink cartridges, and performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest following the steps laid out in this document:
Fixing Print Quality Problems for the HP Deskjet 3510 and Deskjet Ink Advantage 3510 e-All-in-One Pr...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Deskjet 5650 and Mac OS 10.5.8 Photoshop Images not printing

For some reason my HP 5650 does not print images anymore. It will print a page from Firefox. It pretends to print a Photoshop image or a jpeg opened in Mac's Preview app but the page is blank. I can't seem to find a link to drivers or information.
Power Mac G5
OS 10.5.8
Photoshop CS3

Sure, you can have a job. No pay, but you can answer posts here on these boards day and night!
I am glad it worked.
By the way, you can leave it connected to your Airport Express by Ethernet. The router does not care how things are connected, wired can talk to wireless and v/v.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Printer not printing black ink Hp Deskjet D4360 / Carriage jammed not moving on Hp Officejet 4622

my cartridge is full and i did the blot test ink showed up but still not printing this is my HP Deskjet D4360
and my HP Offciejet 4622 keeps saying carrage is jammed and not moving and i tryed everything
Help me please
lalasmiles30 3

Hello @lalasmiles30,
Welcome to the HP Support Forums!
I understand that you're experiencing a black print quality issue when printing from your Windows 7 computer to your HP Deskjet D4360 Printer and a carriage jam error on your HP Officejet 4622 e-All-in-One Printer. I would like to work with you today with resolving the issues with these two HP printers. To make this post easier to follow I am going to divide my response into two separate sections for each printer. Can I please have you follow the steps below to resolve these issues.
Deskjet D4360 Printer Print Quality Troubleshooting:
To resolve this black print quality issue, can I please have you click here. Once the support document opens please run through Step three, Step four, Step five, and Step six. This includes any sub-steps under the listed Steps to follow.
Once troubleshooting is complete please test printing another Diagnostics Report from your printer to verify if the black printing issue has been resolved.
HP Officejet 4622 e-All-in-One Printer Carraige Troubleshooting:
In your post you indicate that you have already tried troubleshooting this issue to no avail. At this point I would like you to click here to access the carriage jam troubleshooting steps. Once the support document opens please follow Solution one, Solution two, Solution three, Solution four, Solution five, and Solution six. This includes any sub-steps under the listed Solutions.
If you have already completed the steps in this support document, please just review them to ensure that nothing has been missed.
Should the carriage jam issue persists, a whole unit replacement may be needed to correct the faulty carriage assembly issue.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Why is my printer NOT printing colour from my new mac?

I downloaded the HP driver, but it didn't seem to do anything.
The test page printed in colour, but no document will print in colour and I don't see an option in settings to print in colour.
And yes it is a newish cartridge, so there is ink in it.
My old mac didn't seem to have a problem with this.
How do I print in colour from my new mac?

Have you installed the driver from the link I posted? Have you set up the printer from System Preferences>Print & Scan selecting your printer? There is a symbol next to your printer which would indicate not.
You do not indicate what OS is running on your MBP.

HP Deskjet 3510 black in not printing

Hi everyone! My son was given this printer (new) from his cyber school. We set it up (it came with the HP ink already) and it doesn't print in black ink. Actually, when I first tried to print something it came out what I'm guessing is grayscale. So I went into advanced properties and put in black ink only. I didn't see a color option?
Okay so I put it on that and try to print and it doesn't print at all. Suggestions?

Hello Dragonomine! Welcome to the forums
I read your post about how your sons new Deskjet 3015 will not print in black ink. I will certainly give you my best suggestions for this issue!
I would suggest that you try all of the steps listed in this recommend guide for the problem you're having with the black not printing:
Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems
If you have tried all of the steps and the black ink is still not printing, contact HP directly for your next option with them. They may see fit a replacement unit.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Thank you for visiting and posting in the forums!
Have a wonderful Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Deskjet 1050 printer not printing black

I replaced ink cartridges with new HP cartridges. Printer will not print black. Uses printer scan doctor. Both cartridges show full. Printer will print color but not black. Done a clean and alignment.Test print using power and X buttons. No black on test print.Replaced cartridges with tow new cartridges, same result NO black.Have used Windows 10 64 bit OSand Windows XP 32 bit OS same resultRemoves cartridges and used ear bud swabs with alcohol and cleaned the cartridges - NO change, NO black

Hello @lalasmiles30,
Welcome to the HP Support Forums!
I understand that you're experiencing a black print quality issue when printing from your Windows 7 computer to your HP Deskjet D4360 Printer and a carriage jam error on your HP Officejet 4622 e-All-in-One Printer. I would like to work with you today with resolving the issues with these two HP printers. To make this post easier to follow I am going to divide my response into two separate sections for each printer. Can I please have you follow the steps below to resolve these issues.
Deskjet D4360 Printer Print Quality Troubleshooting:
To resolve this black print quality issue, can I please have you click here. Once the support document opens please run through Step three, Step four, Step five, and Step six. This includes any sub-steps under the listed Steps to follow.
Once troubleshooting is complete please test printing another Diagnostics Report from your printer to verify if the black printing issue has been resolved.
HP Officejet 4622 e-All-in-One Printer Carraige Troubleshooting:
In your post you indicate that you have already tried troubleshooting this issue to no avail. At this point I would like you to click here to access the carriage jam troubleshooting steps. Once the support document opens please follow Solution one, Solution two, Solution three, Solution four, Solution five, and Solution six. This includes any sub-steps under the listed Solutions.
If you have already completed the steps in this support document, please just review them to ensure that nothing has been missed.
Should the carriage jam issue persists, a whole unit replacement may be needed to correct the faulty carriage assembly issue.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Current Mac OS - HP Deskjet F2400 series printer not printing but scanning

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