Current Promo Rate Expired Email

Question

In the past month I've received two emails with the subject "Current promo rate expired or soon to be expiring".  Both of the emails (when you follow the link inside) offer what appears to be an extension of the deal that just expired for me, $69.99 per month for Blast Plus! with HBO for 2 years with a 2 year agreement.  The webpage provides the phone number 1-855-566-1415 to get this offer.  The email states that its for all existing customers, the webpage states only limited to new residential customers. Since this reduces my bill by around $20, I called.  After speaking with 2 representatives about this deal they came to the conclusion that this deal didn't exist and was not in their system however they came up with a new deal (essentially the same deal but cheaper and only for 1 year) which was $54.99 a month for Blast Plus! with HBO with Showtime and a $50 gift card.  This deal is obviously targetted towards a new customer but since its offered I'm not going to argue.  After waiting for them to speak with a sales representative to get it added to my account I'm told that I need to call customer solutions at 1-800-934-6489 to get this added to my account since I already have a double-play package.   The first representative (actually rep 3, but the first for this phone number) transfers me pretty quickly to someone else.  After describing what I'm trying to do, and relaying the entire history of why I was calling she looks up what emails were sent to me.  She tells me I was never sent these emails and they only sent me an email on May 27th detailing what packages I had and which were expiring.  This particular email I NEVER received.  She then tells me that the offer in the two emails (which she says were never sent to me) are not valid for me and that the third offer (the $54.99 a month one) doesn't exist in any system.  An hours worth of sitting on a phone proven to be pointless, only to be told that she has nothing for me other than a package that would increase my bill - the exact opposite of what I was offered and she said the other reps must be confused and are wrong.   So where do I go from here?  How can I take advantage of one of 3 offers that were given which significatly decrease my bill (25-50% decrease) but apparently were never sent and don't exist.  Somebody from Xfinity sent them (twice) to me and I would really like to take advantage of them.

Answer 1

ComcastZach wrote:
I could use 1 million dollars and case of beer if you have those handy ;-)  
As the one who escalated the issue which got the issue resolved, I want a cut of that 1 million dollars.
All I want is enough to get rid of the old out-dated kitchen, get a old tree cut down.  a new roof on the house and a new wide southern style veranda front porch.