Current repair at Apple
My MBPro is currently being repaired with AppleCare. I called to get an update on when it would be returned and they told me that they couldn't give me a date of when it would be completed. They said they need to locate a logic board for my laptop. They said it was a later model so it is not a very common part. Does anyone know what I can do to get a definate answer? The person I spoke with said that if I don't have it back within a time period, they send out a new computer. Does anyone know how long that is?
I just got off the phone and am in the same situation waiting for a logic board. :/
This is the first time sending in my MBP in for repair and when I called last Wednesday
the rep I got was very helpful and even called down to dispatch which in turn they said they
had my computer open and ready to install my logic board!
Called for an update today since my status online has never changed from the date they
received it ("on hold- part on order"). This applecare rep didn't sound as helpful and I felt like
she just gave me a quick reply and couldn't tell me anything other than what I already saw on the site.
Now debating if I should call a little later to get another rep just to confim my status (being impatient "I know").
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santosh7783 wrote:
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