Current update has intermittent problem of printing gibberish with HP Officejet Pro 8500. No problems before most recent update.

Even in Print Preview will show as gibberish--and print as gibberish. If repeatedly open document to print, suddenly it Previews & Prints correctly.

Have you moved the paper guides to properly align the envelopes? I do not see how envelopes can be loaded in any position but the center with the paper guides set snugly. See page 42 (46) of the manual here. Also, if you have the optional second paper tray note that envelopes are not supported in it, you need to use the top tray.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

Iphone e print/air print issues with HP Officejet Pro 8500 Premier All-in-One A909n

I downloaded the 4.2 upgrade for iphone thinking I would be able to print from my HP Officejet Pro 8500 Premier All-In-One A909n. I have upgraded the HP firmware. I have turned my printer on and off. I get an error message that says "No printer found." I am not able to contact HP due to my warranty being expired--even though I bought the extended warranty from the store. Please help. Thanks!

This printer is listed here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01619067&lc=en&dlc=en&cc=us&product=3857218#N46...
has offering eprint. However, some community messages say that it does not work.
I have not been able to get an email address set up for the printer, or to figure out whether or not it is web services enabled.
It does not have the icon on the touch screen that is shown in the hp instructions.
Any clues out there?

HP Pavilion dm4-1160us not interfacing with HP Officejet Pro 8500 A e All-in-One Printer A910a

HP Pavilion dm4-1160 us Entertainment Notebook stoped pring with HP Officejet Pro 8500 A e All-in-One Printer A910a
Operating System is Microsoft Windows 7 Home Premium (64bit) Service Pack 1
How do I get the printer working again?

Hello white2012.
It would help knowing how the printer is connected to the computer (USB, Ethernet cable, Wifi).
Is there any error message shown in the computer or in the printer?
Cheers!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

Trouble Printing with HP Officejet Pro 8500

Hello - I recently changed my laptop and have a Windows 7. I went online and downloaded the software and am able to do a test print page with the Print Doctor. However, when i print from my laptop and select the correct printer, it doesn't do anything or respond with printing. I was able to install and have it work with my old laptop, i just can't seem to work it on this one.
Thank You

Hi @Vanessasood,
Thank you for visiting the HP Support Forums! I understand you are having trouble printing to your HP Officejet Pro 8500 with your computer running the Windows 7 Operating system. I would love to get you up and running but require a little more information:
1. What is the Exact model of HP OJ 8500 you are using as there a few in the series?
2. Did you recently upgrade to Windows 7?
3. How is the printer connected, USB or Wireless?
4. Do you get any error message when you attempt to print?
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

Hello everybody,
the printer HP Officejet Pro all-in-one 8500 (A909a - product n. CB022A) cleans printheads every time I turn it on. This problem affects any HP Officejet Pro 8500 printer, it isn't a problem only of that one I purchased. It is an annoying and irritating bug because the printheads cleaning at each power on implies two bad disadvantages:
ink waste (each printheads cleaning process consumes some ink);
too much time (2-3 minutes) to get the printer ready after power on.
I upgraded my printer with the last firmware available on the HP site (firmware ver. DLM1FN1006BR) but the bug is still present.
At this point I ask:
there exists a way (or procedure) to disable this unnecessary automatic cleaning at every power on?
Can someone contact HP engineers or tell me how contact directly one of them to indicate the bug and ask a new firmware update?
Please don't tell me to leave the printer turned on all the time or that the printheads cleaning at every power on is a normal behavior! Where is then power and ink saving claimed for this printer model?
I hope to receive a solution for this problem. Thanks in advance to everybody will help me!
This question was solved.
View Solution.

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Print Quality Issues on OfficeJet Pro 8500 A909g

The print utility says that the onlly cartridge getting low on ink is the yellow, but the guide says not to change the cartridge until it gives you the message to change it. And it has been printing OK until today, when the black ink started getting splotchy. But the utility shows plenty of black ink in the cartridge. I cleaned the print heads, and that changed nothing. I printed out a print head health quality test, and oddly the only thing that printed was two blocks of magenta--the rest totally blank. Odd because the print utility only shows the yellow getting low and that not even ready to change.
I don't want to open up new cartridges for nothing because these signs don't necessarily add up to this being due to empty cartridges. So I am stuck as to how discover what the problem is.

Hi @Hazelg
I'd like to help you with the poor print quality you are experiencing when printing from your Officejet 8500. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; Fixing Print Quality Problems for the HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g....
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

I am trying to use my IPad and print from it through Air Print.
Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an HP Officejet Pro 8500 A909n Series Printer?
The documentation from Apple indicates compatibility with:
HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
Will the 8500 A909n work?
Thanks.

Hi,
Airprint is not supported for HP Officejet Pro 8500 A909m Series.
Thank you.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****

Is there an App for a Samsung Galaxy Tab 10.5 to be able to print to a HP Officejet Pro 8500

I am in the market to purchase a Samsung Galaxy S 10.5 Tablet. Samsung has told me that to be able to print from the tablet, I need to install an app recommended by HP. I do not know where to go to find out if an app is available to make the printing from this tablet to my printer (HP Officejet Pro 8500) is available. I do not want to purchase a tablet that I can not print from. Any help will be appreciated. Thank you.

Hi Barb-8400,
Welcome to the HP Support Forums. I see that you would like to know if there is an app to print from your Samsung mobile device to your Officejet Pro 8500 A909a printer.
Your printer supports printing using the HP ePrint mobile app when the printer and the table are both connected to the same wireless network. I have included the HP ePrint Mobile App FAQ document for reference. Please note that the HP ePrint app does require the mobile device being running Android 4.0 and up, the attached document has not been updated to reflect that recent change.
Enjoy your new tablet!
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

How do i print address returns on envelopes with hp officejet pro 8500

how do i print address returns on envelopes with hp officejet pro 8500

This is done with your software that you have to print the envelopes. MS Word can do this, just use their help facility.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

How to change printer heads on the officejet pro 8500 premier A909n

My Officejet pro 8500 premier A909n will not print color i have cleaned the printerheads a few times and it still wont print colors. How do i change the printerheads? I tried to get the cover off on the right hand side but cant seem to get it off and i really do not want to break it. How does it come off?

Hi there @plbart
Welcome to the HP Forums!
I read about how you are looking to remove the printheads in your Officejet 8500 A909 model.
Check out this guide I have found for you that will show you instructions on how to replace and remove the printheads.
Replacing the Printhead for HP Officejet Pro 8500 All-in-One Printer Series (A909)
I hope this helps, have a great Monday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Problem with HP Officejet Pro 8500 printer: Ink is vanished without any prints due to cleanups.

Hello everybody,
The printer HP Officejet Pro all-in-one 8500A A910 cleans printheads every time I turn it on. printer was updated with the lastet driver but my yellow,cyan,magenta inks gets vansihed without taking any colour prints.I take only BLACK prints(less than 500) and do scans.
This is worse printer i have ever used. It is using inks while clean up at startup or in between.Frustating thing is that It is using ink even during SCANS. Now, i really doubt the intellegence of designers of hp to such a big BUG.
Please update the driver so that during startup it will ask for SCAN or Print OR Clean the printheads when first print is given and addition to optimise the cleanups.
Hoping to get some solution form HP.

Hi arr_8500,
I understand you have an Officejet 8500 A910 that is running the clean printhead function each time you turn it on. I will do my best to assist you with this.
The reason the printer keeps running the clean printhead function is self maintenance. The printer is detecting an issue, so it will continue to run the clean printhead function until it's not detecting an issue. I would suggest you follow through this Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems to help clean out any ink build up and things like that. I'd also recommend that you manually clean your printheads to remove any build up there as well.
Finally, it's best to have your printer plugged directly to a wall outlet. If it's not already in one, please move it.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

I own two of these printers and they both have been cleaning printheads every time it's turned on. My old HP officejet never had these problems.
The real problem is HP s credibility . They promoted that these printers used half the ink as any other printer. Even consumerreports showed 1/2 the cost per page.
As we all know that is pure BS notwithstanding the cleaning printheads issues.
Maybe I will let Costco know that I and all owners are unhappy and see if they will refund. They still sell them .
I will repost if I have any success.

If the printer is a year or couple yrs old, maybe the printheads need to be replaced? I once thought they would last forever, and that's really not the case with them, nor anything else really. Hope costco has some good news for you

Printing duplex with HP Officejet Pro 8600 causes windows 7 OS to shut down/restart

Why when printing duplex with my HP Officejet Pro 8600 printer it causes windows 7( 64-bit) to shut down/restart. Windows message is "Windows has recovered from an unexpected shutdown. I've ran HP Hardward Diag. Utility and Print and Scan Doctor which indicated everything is working properly with the printer. Ocassionaly I can print duplex without windows shutting down and restarting, but most of the time it creates issue with Windows causing it to stop and restart. Single sided printing seems to be fine. I've already oncehad windows to "Startup Repair" in which ccase I selected restore to a previous working point. Everything worked for awhile then a duplex printing session starting causing windows to shut down again. THanks for your assistance.

Yes, the updated USB 3.0 driver corrects the issue and should be installed.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Officejet Pro 8500 Feeding problems & Stuck in device check mode.

Ever since my brother decided to unplug my Officetjet Pro 8500 A909a and move it to the other side of the room so he could play on his laptop at my computer desk, my printer has been feeding paper wrong and then displaying a message that says it has the wrong size of paper. I have NEVER put any different size of paper other than the standard 8X11 letter paper.
When I hit the print button, the printer feeds the paper through crooked and ends up crinkling it partly. It also marrs one of the edges of the paper. The error message displays just before the printer spits the paper back out.
I've tried doing different things. I went to the support section and tried doing the steps listed for a feeding problem. But none of them worked. I've tried checking out the topic about paper errors from Microsoft Word. But even if I try to make a copy via the scanner or the document feeder atop the printer, it still gives me the same error.
Also, when I start my printer up, it goes into the mode where it checks the device and says it may take several minutes. As I am sitting here writing this, its been in that mode for nearly half an hour now. It does this every time it goes into that mode now and I find myself interrupting it to get it to stop. I haven't been to look this problem up yet. But if anyone has any advice for this problem as well, that would be awesome sauce.
Any good help given will be met with a plate of virtual cookies. Thanks!

I recently was expirencing this same problem, I was able to correct it by making sure the copy tray on the bak was properly locked in place. After reseating this all prints came out as perfect as before witout any jams. Hope this helps you out.

Duplex Printing Bug with HP OfficeJet Pro L7680

Well - Duplex printing works but the back page will only print with binding on the top, Binding on the side does not work! Minor bug but still a bug at least with the HP!!

Kev,
A couple of points - assuming your using the HP OfficeJet Printer - I am assuming your connecting it via the Ethernet point which means it is communicating via IP. That being said - here is what I ran into.
When I first added the HP Printer - Leopard wanted to configure the printer via BONJOUR. I went ahead and let it do that - however printing was terrible!!!! I could send jobs to the printq, but the only way they would print was if I turned the printer on/off again - and the the would magically start printing. Then the printer would go "offline" and I was forced to do this same on/off routine.
So - I went back into add printers - and let the dialog box sit there for a little while and all of the sudden the list updated with an HP2A7180 - Kind - IP. I selected this printer and then told it to use the HP driver via the Print Using - drop down selector and my HP has been working fine since (minus the duplex).
Additionally it installed an configuration utility which allows me to monitor inks, settings and such.
Hope this helps - Bill

Current update has intermittent problem of printing gibberish with HP Officejet Pro 8500. No problems before most recent update.

Similar Messages

Maybe you are looking for