Currently running 17.0.1, I have been experiencing crashes with this and 3 previous updates with zero issues prior, for years, hoping someone has a solution?
The computer can be sitting idle or opening a simple business e-mail and it just crashes for no reason. I do not surf the internet or go places other than business sites. This is a well and correctly maintained computer hoping there is a simple known solution.
madperson,
Thank you you for response and efforts. My dilemma is I have to respond to five different E-mail accounts from five different businesses with all using the GoDaddy's Starfield software. This has worked flawlessly for years with Firefox. I have to rely on the notifier because I can not have them all open while working and require the alert.
Since my request for help I have paid a lot more attention to the issue finding Firefox crashing 100% of the time during pdf format downloads with many from .gov sites. Odd, but I do receive the download but must restart Firefox.
I am beginning to question a switch I made in start pages as the possible cause. I have used iGoogle as my start page for years able to put my interest only on it but they have announced they planned to cease their offering next November so I looked around finding a service that is 20 times better that iGoogle called Protopage.
This start page service is limited only by ones imagination and have changed most of the way I work as a result. I used to use Firefox as the truck to carry the workload in tabs rather than Safari because as you know it has its limitations.
I have begun to use Safari as the default and bookmarked Protopage, ATT.net, and iGoogle as my start pages and bookmarked the rest of the often accessed items from weather to translators. I have one non-business Hotmail e-mail account that Safari restricts certain services like linked videos so I use Firefox and once I start it I leave it on for the day to carry the hotmail and the 5 .com's turning off Safari.
I have contacted Protopage with the issue because it has one quirk in it when in use that I can live with because of its unlimited abilities but feel it may also be responsible for the Firefox issue.
Regarding resetting Firefox, I did go into my Mac and searched every last bit of Mozilla and removed it. I then removed GoDaddy's Starfield alerter, emptied the trash, ran Clean My Mac, rebooted, ran Clean my Mac a second time and then reloaded a fresh OS X in. I reloaded GoDaddy's software and Firefox and all seemed well for several hours until I opened Protopage which could have been purely coincidental so as time allows I will better sort that process that led to the issue reoccurring.
It may be a week or two before I have the time to further study the issue but if there is a glitch between Firefox and Protopage, Firefox should get after it because with iGoogle going away many will find Protopage. By the way, on all our Macs we have both BitDefender and MacScan2 as a witness having never found the first item as we are not surfers but just business oriented.
When I sort it I will report back. Thanks again madperson. /joe
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Connect the device to iTunes and restore from the most current backup.
If the issue continues, restore as new. -
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Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
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VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi. -
when opening safari i get a message that says major security issue please contact apple immediately suspicious activity might have been detected. what is this and how do i get rid of it so i can use my internet?
A misleading and malicious popup. Launch Safari with the Shift key held down; if that doesn't work, temporarily disconnect the computer from the Internet.
(121307) -
I can't download my apps of photoshop and lightroom following an update to the apps I've asked this before and had no response it been months now so trying again hoping someone has a solution?
>I've asked this before
Your history says this is your first and only forum post - Peter7800
CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-and added step https://forums.adobe.com/thread/1529654 -
I have been having problems down loading and installing many updates
I have been stuggling for 3 days with a new install of Win 7 pro 64 bit on a older rebuilt machine. 1st gen 1366 i7 zeon 920 267ghz on a Asus P6T Deluxe MB, 6 GB SD3 1600 , 250Gb + 500GB, the serrial ports have been disabled as
I can't find the drivers yet. I managed to down load and install all but 3 updates KB 2699779, 277952 and servcie pack 1 976932. I seem to down load but when installing anything, programs, updates etc. it says corruped data. error codes 80246002,
643, 800B0100, 80004005, 9, 20000001,80096003, 80093102, 8050A004. If I down load the Fix software it also can not be run. Help if you can please.Hi,
Could you install Windows Update now?
I suggest you perform a repair installation to fix your all issue as below steps:
1.Insert the system repair disc into your CD or DVD drive.
2.Restart your computer using the computer's power button.
3.If prompted, press any key to start the computer from the system repair disc.
•If your computer isn't configured to start from a CD or DVD, check the information that came with your computer. You might need to change your computer's BIOS settings.
4.Choose your language settings, and then click Next.
5.Select a recovery option, and then click Next.
Karen Hu
TechNet Community Support -
In addition, in the middle of typing something like my question, it acts as though I have reached a max number of keystrokes and sent me to this page. My question is this: how do I stop the currently frozen in-app purchase?
Thank you for your response. I did try the reset previously but it was ineffective for my particular issues. It does seem like time heals some of the problems but when shopping in-app time sensitive purchases (like Today Only deals) I get the freeze. I will try your suggestion with the Sleep & Hold buttons as soon as the problem arises again. Many thanks. Mary
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I am having problems with my 5s, a friend had the same problems and recommended changing to the 5c. Is this possible and how can I do it? always had iPhones and this is he first one I've had problems with.
ThanksJazzyM wrote:
I am having problems with my 5s,
What kind of problems?
a friend had the same problems and recommended changing to the 5c. Is this possible
If you purchased your iPhone directly from Apple and it is within 14 days, you can return it for refund.
If you purchased it elsewhere, contact them for their return policy. -
Since I have down loaded the new software my wifi does not work. I have been to a apple store and they said its a hardware issue. My phone was fine before the down load.
What is your technical support question for these user to user technical support forums?
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This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running a program at the instance of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do: Copy a line of text from this web page into the window of another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
clear; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; R () { o=; [[ r -eq 0 ]]; }; Pm () { [[ "$o" ]] && o=`sed 's/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pc () { o=`egrep -v '^[[:blank:]]*($|#)' "$2"`; Pm "$1"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o="${o##+( )}"; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=`system_profiler SPHardwareDataType | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Memory (GB)"; o=`system_profiler SPDiagnosticsDataType | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`pmset -g therm | sed 's/^.*CP/CP/'`; egrep -q 'No th|pms' <<< "$o" && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; grep -q '= [^GO]' <<< "$o" || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* && ls | grep -v 'ag$' | tail | awk -F_ '{$NF=a[split($NF,a,".")]; print}'`; Pm "${D[$i]} diagnostics"; done; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`find -L {/,}L*/Lau* -type f -exec sh -c 'file -b "$1" | grep -qw XML' {} {} \; -print | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`find -L /{S*/,}L*/Star* -type f -exec sh -c 'file -b "$1" | egrep -q "XML|bin|exec"' {} {} \; -print`; Pm "StartupItems"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print`; Pm "Unsigned shared libraries"; o=`launchctl getenv DYLD_INSERT_LIBRARIES`; Pm "Inserted libraries"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist ! -exec sh -c 'plutil -s "$1" >&-' {} {} \; -print`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} files"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important.
If you're not logged in as an administrator, you won't be prompted for your password. The test will still run. It just won't do anything that requires administrator rights.
The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. There wiil be nothing in the Terminal window and no indication of progress until it's done. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." That's because the forum software falsely identifies something in the post as a violation of the terms of use. If that happens, please post the results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Currently running Adobe XI Standard, i have a PDF that i Save As excel however on my computer it converts it differently than my coworkers computer who has the same Adobe version and same version of Excel 2010. Is something different selected on mine than his? How can i troubleshoot?
Can provide more information if needed...Hello nmohamm,
To examine the conversion settings in Acrobat, do the following:
1. Select Edit > Preferences
2. In the preferences dialog, select the "Convert From PDF" category.
3. In the "Converting From PDF" list, select "Excel workbook".
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Regards,
Charlene -
I have Adobe Reader X loaded on my computer. Adobe sends me automatic updates periodically. I have been told that some hackers have been sending what appears to be an Adobe update and when I select run it will load malicious software or spyware onto my computer. How would I recognize this attempt and how can I prevent it? I also have Norton protection loaded on my computer (via Comcast). I am not sure if Norton can protect me if I select run. Do you have any suggestions?
Hi peterc,
By default, Reader updates occur automatically via the Reader app itself, and this is the most secure way to receive updates. While you can choose to update manually (by choosing Help > Check for Updates), you may not always get critical updates as they're released. See Automatic updates | Acrobat, Reader. If you receive an email about needing to update Reader, you should ignore it, as that is where the malicious updates can come from. Just make sure you're letting the updates happen from within Reader, either automatically or manually.
Best,
Sara -
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Most likely a hardware failure, & if so, you won't be able to restore/activte your phone. If you've tried at least two times, & are still getting this error, make an appointment at any Apple store, or call AppleCare.
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My friend bought the Lion upgrade for her MacBook. She would also like to upgrade her desktop Mac to Lion which is currently running Leopard. Does she have to first buy a SnowLeopard upgrade for her desktop? And will the upgrade from SnowLeopard to Lion then be free? Both computers use the same apple ID.
She would also like to upgrade her desktop Mac to Lion which is currently running Leopard.
She needs to purchase Snow Leopard but she can re download Lion on the desktop for free after Snow Leopard is installed.
And definitely use the same Apple ID to download Lion on the desktop.
Mac OS X 10.6 Snow Leopard - Apple Store
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edited by: cs -
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