Currently updating Apple TV, but stuck in Step 1 of 2.
I was updating Apple TV, but it has stop on step 1 of 2. However, it says not to unplug Apple TV while updating. Can I restart it somehow?
If it's been going for hours on end and seems stuck it's possible the update has failed.
Options:
- wait longer/overnight
- unpower from mains > it may not power up properly or just simply be still on teh older version and allow you to update
- if it won;t restart properly connect to a computer running itunes with a usb to microusb lead and restore via itunes (AppleTV 2 does not need to be powered up for this)
Similar Messages
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AppleTV update 5.1.1 stuck at Step 1 of 2 Preparing..
Uh oh. It's just sitting there. Step 1 of 2 Preparig update...
Any advice?Same problem Apple TV 3, I dissconnected the ethernet cable and went wifi. The 5.1.1 update worked using Apple tv wifi.
I originally did this to fix the Hulu Plus video stream problem. 5.1.1update should have fixed the problem but it didn't. After you update make sure everything works, mirroring, streaming hulu, etc...
I called customer service, I was told I'd need to connect Apple Tv to my computer via Micro usb cable, which is not included in the box.. I can't find one in my multi box of cables, so I decided to go to the apple store and exchange it. Too much trouble for something I just bought!
I bought this online, to aviod the mall!!!!!!
Ugh, Good luck to everyone else! FYI 14 day return period for online items. From date of delivery.... -
I found out what's wrong only because I still have an old (2010) Macbook Pro and it's Airport software gets the same error, but it tells me what the problem is and let's me fix it. The problem was I changed my AppleID password and it's apparently stored in the Airport Extreme. The windows version just says Unknown Error and offers Software Update, but there is no update. The problem is Airport Utility keeps opening and repeating this error on all Windows machines. If I didn't have the old mac there would be no way out. Please update Airport for Windows.
PS: I don't have a new Mac because:
1. Price is more than $1,000 higher than comparable PC.
2. No 17" laptop offered.
3. Can get a really good graphics card.
4. Limited availability of the really high performance Intel chips.
5. Price is too high (oh, yes, I said that already).You need to ask Apple for assistance with getting back into your old ID. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to resolve this issue through the Account Security team, fill out and submit this form.
(118441) -
I am trying to put my ical on icloud on my mac and iphone4s but the alternative locations menu only shows Mobileme as a selection choice, not iCloud. I have updated all software on computer. How do I get iCloud sync when iCal will not give it as a choice?
You need to be running OS X 10.7.2 or later. Your signature states you are running 10.6.8
You can buy OS X Mountain Lion 10.8.1 from the Mac AppStore. -
Trying to update to ios7 but stuck in 'Rescue email'
What do I do?
Was stuck at rescue email as well! Restarting fixed the issue. Thank you for your guidance, jtcbrooklyn!
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Apple TV update stuck on step 1 for over 2 hours. Am on wifi. What do I do?
Apple TV update is stuck on step 1 for 2 +hours. I am on wifi.
If the update is stuck on step 1, I know it sounds counter intuitive, but unplug the apple tv from power and restart the update. It was a known issue with the update when it was released.
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I want to update iCloud account with new apple id but don't know password for old apple id. Plus can no longer receive email at old apple id. How can I delete the current iCloud account on my iPhone if the previously stated conditions exist?
If the old ID is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I have two apple accounts, but can only access one. I did all the steps to recover the older account's password but nothing worked. I need to access the older account to update apps. Also would there be a way to just combine both accounts?
Were you able to reset the account's password ? If not then how did you try to get it reset e.g. http://iforgot.apple.com (which would have sent it to the rescue email address if you have one on that account) ? You can also try contacting iTunes Support in your country to get it reset : http://support.apple.com/kb/HT5699
And no, accounts can't be merged nor content transferred between accounts. -
My ATT Iphone 3GS keeps freezing and shutting down, now won't turn on at all. tried to do an update and restore but it froze in restore at about 20% done, waited 5hrs for it to go, it didn't. Not sure what to do or where to go (ATT or Apple) to get help, how much it could cost? HELP PLEASE!
Did you follow the steps in iOS: Unable to update or restore?
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i have done all 7 steps recommended by the troubleshooting articles and only when i restart my router does my library show on apple tv2 but only for about 5 minutes, this was never a problem before the updates of itunes and apple tv2, i have spent insane amounts of money on the apple store buying movies and tv shows that i cannot watch anymore, and no there is no firewall on my laptop nor my router, so no port configuration is needed
i have read many articles for this problem but there is no solution, some say restart the router, others say uncheck the option to sync iphone over wi-fi, others suggest not hitting the "done" button after setting up homeshare on itunes, NONE of them work. My itunes library disappears from ym apple tv 2 after 5 minutes or soDid not work. I've selected iMessage to ON and left it. After a few hours I recieved a message "activation unsuccessful. Turn on iMessage to try again". This has been going on for the past 3 days.
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I have an iphone4 currently running on iOS 5.1.1 and while updating to ios 7 it shows an error 3004 and I have tried many times forcefully also as per apple discussions but I can't update so help me.......
http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US
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I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
I completed the most recent software update for both iTunes and iPhone recently. I am now trying to sync my iPhone to add newly purchased audiobooks and the sync remains stuck at "Step 4 of 4" with the message "Waiting for changes to be applied" I have tried everything to correct this. When sync is cancelled a failure to sync message is generated. Any ideas????
Alright, so I reset my computer and suddenly it then recovered. Other times it wouldn't recover after resetting the computer, so I have no idea how it happened. I just restarted the computer lots of time and finally it worked.
Okay, back to square one. Now to transfer music, I tried my previous acknowledgable solutions but they didn't work. The iPod touch does not feature a hard-disk mode, and windows media player doesn't support iPods.
I've tried multiple programs to transfer music but none of them work properly and keep giving me error codes. So my iPod still gets stuck at Step 4: Waiting for changes to be applied or whatever it said.
Thanks in advance ._. (Please help)
p.s - Apple is useless. If I don't get steady answers tomorrow I'm going to end up calling them and get this problem fixed first hand. Second hand? I don't know, over the **** phone.
juiceb0xk signing out for the night. Bye. >:( -
I'm trying to update my iphone but it stuck up ..... I tried to recover it but to no avail... it says error 1015, wht should I do???
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state. Very rarely this error is caused by a hardware issue and requires service.
Resolution
Try these steps first
To perform some of these steps, you need to be logged in to the computer as an administrator. If you are not sure if you have administrator access, contact the owner of the computer or the system administrator.
Note: If necessary, review the steps for restoring your iOS device.
You can resolve most restore errors by following these basic steps:
Collapse All Sections | Expand All Sections
1. Update to the latest version of iTunes
2. Verify that your operating system is up to date
3. Disconnect other USB devices
4. Check security settings
5. Restart your computer
http://support.apple.com/kb/TS1275 -
QUESTIONS: I have an iphone 3gs.just updating to ios5. am at the stage where I chose to restore iphone via itunes. sync seems stuck at step 7 of 7: syncing artwork. Is this necessary and if not how do I get around it?
When I use find file http://www.macupdate.com/app/mac/30073/find-file (which does tend to find files that "Finder" can't), it's not coming up with any other itunes library files that have been modified in the past week, which I know it would have been - unfortunately, I don't have a very recent backup of the hard drive. It would be a few months old so it wouldn't have the complete library on it....any ideas? I'm wondering if restarting the computer might help but have been afraid to do so in case it would make it harder to recover anything...I was looking at this thread https://discussions.apple.com/thread/4211589?start=0&tstart=0 in the hopes that it might have a helpful suggestion but it's definitely a different scenario.
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