Currently we are receving following Error in Our Agent PG ControlFailureConf:13043:IPCC Error [13043]Your request to clear failed.

Hi,
Currently i am getting following error in CG process  ControlFailureConf:13043:IPCC Error [13043]Your request to clear failed.
Kindly advice

Hi,
With the error code provided
13043 PERERR_GW_E_THREADCLEARCALL_UNKNOWN_CALLID
1st Level Text = 'JTAPI Gateway - Error on CLEAR CALL operation - Unknown
  Call ID'
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00800e1524.shtml
Do you see any errors on PG?
As this is for the Clear Call Operation, do you see it for all the calls?
I would recommend to cycle the PG process and check for the errors
You can also refer to the below link
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf
Page No:207 to check for the error mesages
Thanks,
Dass
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    Any ideas???

    Hi,
    nevermind.
    case sensitivty strikes again.
    my URL param was P1 ( case sensitive)

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