Curve 8310 Media Card

A very basic question from a very green newbie: What is the largest Media Card my 8310 will accomodate? (v4.5.0.110)
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Depending on what OS your BlackBerry is tells you what size microSD card you can buy. You can check under Options | About (will be listed as v4.xx.xxx). Look at the chart at the following link to see what size you can obtain - http://www.blackberry.com/btsc/KB05461
According to your numbers you can buy to to a 16GB card.
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Similar Messages

BlackBerry Curve 8330 Media Card Problem

I just bought a BlackBerry Curve 8330 from amazon and activated it. Everything works perfectly except when I put a formatted media card into the device it says in options>media card: A media card is not presently inserted in the device. I have tried everything, the battery pull, reformatting the card, reformatting the O.S. and nothing seems to work. I have tried 2 different media cards in this device, a 1gb one and a 2gb one and both don't work. I tried them in other phones and they work perfectly. I would greatly appreciate some support. Also, could I send the phone into Verizon or take it to a Verizon store for repairs even though I bought it online?

OK, try this with the Media Card in the device:
(you cannot "hide" the entire Media Card, you can hide subfolders)
So, open the Media icon > press the Menu key > Explore.
Navigate to the Media Card > BlackBerry > Pictures.
Press the Menu key there > Properties, can you UNcheck the "hidden" property?
If it is grey and uncheckable, it is an empty box, or checked?
Can you see ANYthing in the pictures folder?
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Media Card cleared of pictures and music

My blackberry curve 9320 media card lost pictures and music so I can't view my pictures and music files

Your are at the wrong place

Curve 8310 fails to read microSD card

Greetings,
I bought a Blackberry Curve 8310 last summer and it worked fine until November of last year when the phone failed to read my Micro SD media card. Thinking the media card was the problem, I have bought a new media card a few months ago to try fixing the problem. The problem still persists and I need help getting this fixed.
I currently use Blackberry 4.5 Device OS. Under Options in the phone's menu:
Media card support: on
Encryption mode: none
Mass storage mode support: on
Auto enable MSM when connected: Yes
Total space: 1.8 GB
Free Space: 1.4 GB.
This means the phone knows I have a media card but just cannot read it. For pictures, only the pictures I saved onto the microSD card using my computer can be seen, but pictures I took using the phone doesn't show up. When taking pictures, the camera indicates "File system out of resources". For music, all the music is visible, but when trying to play the songs, it doesn't do anything.
I have tried everything from turning off/on the phone, removing the battery to do a hard reset, not downloading any applications to see if they were the cause, and formatting the media card for blackberry use. I have even reformatted the phone 5 to 6 times and installed a clean new OS onto the phone and the problem is still there. The only short-term solution I found in fixing this problem is when using the Desktop Manager to backup my data on the phone. After backing up the data, the phone will recognize my media card and I can access it fine for about 2 to 3 days. Then the phone fails again and I have to keep backing up my data to get my phone to work. Now I am very tired of repeating this process. Either I get a long-term solution or I need a new phone (I believe I still have warrenty).
The phone is great but this problem is getting on my nerves. Someone please help me!

Hi and Welcome to the Forums!
From everything you've described, you've done everything possible. Hence, I recommend you seek out your warranty support.
Good luck and let us know.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can not access the media card files Blackberry 8310 - HELP

Can not access the media card files Blackberry 8310.
I had a battery drain problem. The unit would only last 16 hours before completely drained. Purchased a new battery with the same result. I figured that I should try a complete reset so I did a hard wipe. Once that was done and I loaded the unit back up and returned online, the battery drain problem was resolved but now I can not access the media card.
Here are the messages:
“A media card has been inserted that contains encrypted content which will be unaccessible by this device”
I can see the files. I have transferred them to my PC via the SD card but I can not open them. Here are the settings:
Media card support – ON
Encryption Mode: - Security Password & Device
Encrypt Media Files – YES
Mass Storage Mode Support – OFF
Please note – I can not change the encryption mode since it is set by policy
Security Options – General Settings – Content Protection – Disabled
The version of Desktop Manage I am using is 4.2.1.8. When I try to use the Media Manager to move the files, I get an error message and can’t move the file. If I access the file on the card and try to display it, I get:
Unable to display file /media card/ pictures/ing000000xx.jpg.rem
Here is what I have tried (from the advice on this board):
1)     Read the files directly off the media card – No good
2)     Create a “new” folder on the media card and move a file into it then try to read it – No good
3)     Email the file then read it – No good
4)     Reset Encryption mode to off then try – Can’t do it – IT Policy setting
5)     Be sure that the password was set the same as before the wipe (setting is password & device) – Can’t do it – The Blackberry prevents me from using an old password.
So I think I can’t read the files because I can’t replicate the encryption key. Could that be right? My problem is that I do not understand why this would be the case. It is still the same device and since it knows what the old password was (because it would prevent me from using it again), why would it not generate a key to access the files?
All I am trying to get off the card are pictures on my 6 year old … some are priceless. Can someone help me do this? One would think that this should not be this hard but from all the postings I have found, it seems that it is. And yes, shame on me for not moving the files before I did the reset (THAT will never happen again!) but this being unrecoverable is unconscionable given how many seem to find themselves in this situation.
Thanks for any help you can offer!

Not sure why you couldn't see them using mass storage mode. Did you have the pics stored on your media card? Try going to media-menu-explore-media card-blackberry-pictures See what the extension is on your pics. If any have the extension such as .jpg.rem they are encrypted.
IrwinII
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My Media Card keeps Rebooting my BB Curve 8320

I recently got a replacement bb Curve 8320. I had a media card in my old phone and when I put it in my new phone it kept rebooting my cell phone every 1-2 minutes. I went and bought a 4GB Media Card, had the guy at T-Mobile Format it and then went home and placed all of the photos, videos, music and purchased ring tones from my old media card to my new one. When I placed the new Media Card into my phone it keeps doing the same thing. I get the hour glass and then the phone reboots over and over again. Someone please help!!!! The phone has been wiped out and all applications have been updated, so I am not sure why this is happening.
Very FRUSTRATED!,
Thanks,
Jes

its also best when installing the 4.5 software to your BB, that the media card is removed from the BB during the installation. It has been known to cause these problems. Once the software has been fully reinstalled, you can then reinsert the card.
If your card was in for a previous installtion, best to format the card within the BB again.
babylabes
In my very first post I gave you directions on how to locate the exact version installed on your BB. It is very useful information to be able to help you. Also why do you plug the card into your PC to put files on it, you can plug your BB into your PC and transfer them to it that way. and in your case I would follow the instructions of making sure the .dat files are not being copied over, and make sure you dont have anything that is not media content. something you are transferring is corrupted. dont copy the folders over. Copy content in the folder to the new empty folder on the BB. (reformat while in the BB first so you have the folders)
Message Edited by drizzt09 on 07-04-2009 08:42 AM
Message Edited by drizzt09 on 07-04-2009 08:43 AM

Curve 8330 and micro SDHC media card?

Does the Curve 8330 support a micro SDHC media card or do I have to only use a micro SD card?
Thanks!
Walt

Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
It will support a micro SDHC media card. See these kb articles: Media Card sizes supported by BB OS
Go to options-about (3rd line down will read v4.x.x.xxx - this is your OS version)
Happy to have you here!
IrwinII
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8310, MicroSDHC card & Media loading issues !

Hi, My first post & a query!!
I have an 8310 provided by my work, and because it is provided by them (via O2) there seem to be a few things locked on it to minimise our tampering! ...... I have purchased an 8gb Micro-SDHC card for it with the intention of using it for music, but whenever I try to load music onto it I can only get it to accept/recognise about 2.5gb of the music downloaded to it!
When synch via device manager it will only accept 2.5gb. If it copy the music files using a card reader, it will only "see" a portion of what is copied .....
When looking in the "Media Card" section of "options" it recognises the card and shows 7.4gb total space. Media card support is "On", no encryption, mass storage "On", etc., etc.,
It says it's operating system is v4.2.2.181
Any ideas as to where I'm going wrong? or what can be done to resolve my issues?
Solved!
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Hi and Welcome to the Forums!
See this public knowledgebase article for sizes of SD cards supported by various device OS levels.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05461&sliceId=SAL_Pub...
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Largest Media Card Capacity for BB Curve 8330

I have read the largest supported capacity for the BB curve 8330 is 8 GB but I was wondering if anyone had tried any larger capacities memory cards with any success or failure. I would love to put all my music on my phone, but 8 GB is not going to hold it all. I have A LOT of music. I would need at least 16 GB to get by with to be able to have room for all my music, pictures and videos. But before I run out and spend a bunch of money on a larger card I wanted to know if anyone else had tried it.
*~*Felix*~*
Solved!
Go to Solution.

Hi,
Check the below for max media card suppot. Max media card support depends on the device OS not the device model.
BlackBerry Device Software version
Media card size limit
BlackBerry Device Software 4.2.0
Up to 2 GB
BlackBerry Device Software 4.2.1
Up to 4 GB
BlackBerry Device Software 4.2.2
Up to 4 GB
BlackBerry Device Software 4.3.0
Up to 8 GB
BlackBerry Device Software 4.5.0
Up to 8 GB
BlackBerry Device Software 4.5.0.81 and later
Up to 16 GB
BlackBerry Device Software 4.6.0 and later
Up to 32 GB
Check MicroSD media card sizes supported by BlackBerry Device Software versions
tanzim
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Curve 8530 and photos without media card?

An acquaintance replaced her Curve 8530 with a Droid and wants to get her photos off the Curve. She has never installed BB Desktop nor backed up her photos before. She claims she has no media card in it but I wonder if you can save photos without one and I'm not there to check out her phone myself right now.
So my 2 questions are 1) If you do not add a micro-SD card, can you still take and store photos? (I wonder if she has a card and doesn't know it). And 2) If it is possible without a media card, how can she download her photos to her computer? (If it's a media card, I know what to do)
TIA

JMB wrote:
An acquaintance replaced her Curve 8530 with a Droid and wants to get her photos off the Curve. She has never installed BB Desktop nor backed up her photos before. She claims she has no media card in it but I wonder if you can save photos without one and I'm not there to check out her phone myself right now.
So my 2 questions are 1) If you do not add a micro-SD card, can you still take and store photos? (I wonder if she has a card and doesn't know it). And 2) If it is possible without a media card, how can she download her photos to her computer? (If it's a media card, I know what to do)
TIA
To answer your questions, yes you can store photos without a media card. There is a limited amount of memory available in the phone for media storage. Without a media card, the easiest method would have been for her to email the photos to an account accessed on a PC. Of course I am guessing that option is probably no longer available.
While I do not have a Curve 8530, I am guessing they came loaded with a micro SD card and your friend just doesn't realize it is there. I also guess the new Droid has one that could be used to access the 8530 files if necessary.

Roxio Media Manager/ New OS for BB Curve 8310

Dear Sirs:
How can I unstall Roxio Media Manager. It shows like Windows installer is trying for ever to install it, a window is asking to restart the computer; restart again and again; If I don't do it the computer restart by itself.!!!!!
Is the new OS system for Curve 8310 with ATT available?.
Thanks for your help.

Hi and welcome to the forums!
To completely uninstall Roxio from your system: Roxo knowledgebase:
For XP
http://kb.roxio.com/content/kb/Creator/000086CR
For Vista:
http://kb.roxio.com/content//kb/Creator/000127CR
I would then suggest you remove the current DM with this procedure:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Cold Boot the PC, bring down the firewall and virus checkers, and install the DM again.
Thanks
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Memory Card for BB Curve 8310

I just got a Curve 8310. The max expandable memory stated is 4gb through a micro sd. I am wondering if this is the same as a 4gb micro sdhc? I've found a lot of conflicting thoughts on this and I thought I would try to clarify it here.

Yes, both a microSD and SDHC are compatible with a BlackBerry. The SDHC is just a newer format that can hold higher capacities than microSD card
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Remember to resolve your thread by clicking Accepted Solution.

MAC OSX - Wont mount media card on Curve 8320

Hi,
Just to get it out of the way. I have:
1. Turned Media card on
2. Turned Mass Storage Mode on
3. Enabled Mass Storage mode when connected (yes)
4. Formatted the media card countless times
5. Enabled password on Curve 8320
6. Updated Curve OS to latest 4.5
Despite all my efforts, the media card does not mount under OSX (10.5.6)
I can take pictures and save to the media card so I know its there and working, but I cant see the card under OSX or Windows (VMWare) no matter what I try.
Any help is deeply appreciated.
L. Zuniga

I'm having nearly the same problem with my 2 Verizon Curve 8330's
I'm using OS X 10.5.8.
One device has 4.5.0.77, the other has 4.5.0.138.
Media card is on, Mass Storage is on, Enable Mass Storage when connected is on.
The card works fine on the device - eg, I can save pictures, etc to it, and the device can read the media that I put on the card via a card reader.
The USB works fine, eg PocketMac can see the device and sync my calendar and contacts. If I connect the device to a Windows machine, Desktop Manager can detect it and I can install software, etc.
BUT - the media card is not detected as a mass storage device - it never appears as a mounted volume, and PocketMac (and Media Sync on Windows) are unable to detect the card.
I've tried two different cards in each device, connecting to Mac and Windows machines, with the result I described above every time.
I know these media card problems are very common, but I've tried every solution I can find (checking settings, reformatting cards, uninstalling/re-installing drivers and software, etc) and nothing seems to help.
Since the card works fine on the device, and the USB connectivity seems to be fine, and my mass storage settings are all correct - what could I possibly be doing wrong?
Thanks,
Sean

Please help!!!!!! BB 8310 Sandisk SDHC 4GB Media Card Formatting Error

Please help. I bought a Sandisk SDHC 4GB Memory Card and I keep getting this message after I choose format.
"Media card cannot be read. Verify that the menory card is formatted".
I updated the software in my 8310 from 4.2 to 4.5, having been told that was the problem. I've taken the battery and the memory card out of the phone for several minutes and reinstalled just to get the same error message. Why is is so difficult to get this thing to work? Are there settings that need to be change or is there a way of doing this through desktop manager? I'm reading that you can format the card on your computer, I have no clue how to do that and especially with a PC with Vista.
Is it easier to return the memory card and buy one that is formatted? Please help, I've wasted the better part of a weekend with this already.
Thank you.

Hi,
The message says the Blackberry can sense a media card but cannot read the card.
Irwinll is correct that returning it is the easiest, but a card reader will be useful to you.
They are about $10.00 and well worth the price.
Thanks,
Bifocals
Message Edited by Bifocals on 06-21-2009 11:57 AM
Message Edited by Bifocals on 06-21-2009 11:58 AM
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Can't retrieve pics or video from the media card in curve 8320

Hi. New & dumb to smartphones, so this 8320 is a big step into the current world. It was cheap, works great & I'm slowly getting it figured out.
Only one issue so far. When I took pics without a media card & they were stored on the device, I could use the desktop software to transfer them to my computer.
After I installed a media card, even though the the pics & videos are stored on the card and I can view them on the phone, the desktop software doesn't see them. It only shows the device. In the options menu, the media card support is on, & mass storage mode is enabled,
When I plug the phone in to the computer, even though the computer beeps to show connection & the BB desktop software shows the phone connected, windows explorer does not recognize an external drive (phone) and in the desktop software there is no option for storing the pics on anything other than the device. I can remove the card & use a card reader to transfer the pics, but the BB software can't see them.
What am I missing?

Before start receiving the pictures in your blackberry device go to media, press menu and receive using bluetooth.
After this start the file transfer and you'll be ok.
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If your issue has been solved, please mark the post was solved.

Curve 8310 Media Card

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