Curve 8330 - OTA Update, now says rolling back java and turns off and on
So, I'm pretty sure my phone is fried - thanks to the wireless software update that my phone told me to download yesterday from Blackberry.
Little update icon pops up on the screen telling me that there's a software upgrade of high importance so I tell it to download over the air. About half an hour later, my phone starts flashing and comes up with a quick screen that says "rolling back java" with a status bar that stays at 99% and then power cycles and does the same thing. I had to take the battery out - it's power cycling every minute at least. It won't do anything else, and my blackberry desktop software doesn't recognize it. I left the battery out overnight so the power cycling didn't drain the battery and as soon as I put the battery back in, it just goes back to its little java msg and power cycling.
Any ideas? I will be taking it in to Telus later today. I'm assuming that it will have to be sent away and re-flashed and I will have lost everything on it.
Big thanks to Blackberry for such an awesome upgrade. Twits.
Solved!
Go to Solution.
You could have lost everything on it, but let's see what we can do first.
1. NEVER do the wireless upgrages without first doing your own manual backup using Desktop Manager. RIM needs to get that right, and I hope they are listening.
2. Try this on your device:
If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
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