Curve 8330 USB connection failure(s)!

Hi. Just purchased a BB 8339 Curve phone. I love the phone but get USB Port Failure on both my home and work PC. Help? Thanks.

USB port failure? is this an error?
have you tried another cable? have tried pulling the battery for 10seconds?

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Curve 8330 not connected to computer

I have the blackberry Curve 8330v 4.5.0.186 (Platform 3.4.0.59). For hours I have been trying to get my computer to detect. I have downloaded the drivers, which you would need to do for any device. Specifically USB and Modem Drivers 6.0. It shows up in my Device Manager Under Ports : Virtual Serial Port v2. I also have installed Blackberry desktop software, which excutes just fine. However, my problem appears to be all though all is installed and the phone is connected to my computer, the computer isn't detecting it. When I plug it into the computer the phone lights up indicating activity, but that's the only thing that happens. The computer doesn't give me my typical "new hardware found" alert or anything remotely closeto suggesting that there is connectivity. So, after failed attempts in many areas, even trying to connect via bluetooth. My ASUS model X401U notebook running Windows 7 does not have bluetooth capablities. SO, I know there is nothing wrong with the ports as I can move my plug and play mouse to any of them successfully. My phone does not have the storage card in it , but that should not stop my computer from detecting. The cord I am using MAY be the culprit, but even so it works with another device (specifially ran from a ps3 controller to the ps3). So the cord does work. You would think if it were the cord, that it wouldn't allow the phone to light up when plugged into the computer. At this point the phone wont even try to charge when plugged in. Anyone have any suggestions?

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry curve 8330 wont connect to pc

Carrier: US Cellular
Model: 8330 (Curve Trackball)
OS: 4.5.0.138
i got my phone about 2 months ago and just recently tried using desktop managaer for the first time. well it wont connect, not sure if its the phone or computer. my phone will say its connected like 5 seconds after i plug it in, then it will disconnect. and it never shows on DM.
mass storage mode is on, media card support is on, battery pull didnt fix issue, and i dont know what else to try.
ive also tried different versions of DM to see if it helped. it didnt

Greetings, and welcome to the BlackBerry.com Support Forums.
Having a SIM card in won't matter for what you're wanting to do.
1. Make sure you are connected to a main REAR usb port, not a front USB port or a usb hub.
2. a. Go to Options >> Media Card
(some themes or BlackBerrys may call this "Settings >> Media Card")
b. Check the following settings (if they are not listed this way, then change to reflect the following:
Media Card Support: On
Mass Storage Mode Support: On
Auto Enable Mass Storage: Yes
c. Save the settings and exit
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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X6 USB Connection failure HELP PLEASE :(

Hi all i'm new here, i've just bought a Nokia X6 16GB, and upon plugging it into the pc via usb, the device has no response, I have tried all settings on the device, e.g. pc suite, and mass storage, and ask upon connection, but when plugging the cable into the phone it doesn't respond, e.g it does not show you usb menu, to select which way to connect to the pc.
And the pc doesn't respond either, only recognizing the phone, as an unknown device, I have tried all of nokia's software, inc the pc suite setup, I have tried uninstalling all the software, and reinstalling, with no luck, my pc is one I have built myself running win xp 64bit pro. I have tried 2 other pc's running win vista 32bit, and they won't even show the phone in device manager, like my pc.
So i'm basically wanting to know what is wrong with my phone?? Is it a problem with the handset, or usb cable, or the 3 computers I have tried?
I have only just recived the handset from orange, so I can return it if it is a problem with the handset..
Many thanks in advance, Ben.

Could be. Bring your X6 in and let them take a look.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Curve 8330 usb/charging port issues.

My 8330 just started to have problems with its usb/charge port. I plugged it in last night before bed like I always do, but when I woke up it hadn't charged a bit and wasn't even recognizing that it had been plugged in. I tried my USB data cable as well, and that didn't register either unless I wiggled the cord around and held it still once it did register. I eventually did get the phone to register that I had plugged it in, but I had to wiggle the cord just so and leave the charger half-way plugged in once I found the sweet spot.
It is a few years old and pre-owned, but this problem literally just cropped up. I haven't dropped it recently, and I only plug it in once a day. It has no problem holding a charge, but getting it to register the cord is a battle. Do I need to just replace it or is there a way to fix this? There are no other problems, just the port acting up. Thanks!

You can try contacting Sprint for repair options for your device.

USB connection failure

When I plug in the USB I recieve this message:
"USB Device Not Recognized"
"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it..."
I'm unsure what I need to do to resolve this problem. Can someone help?

I'm not really up on the complexities of the Windows OS but try this tip I picked up a while back, hopefully it might help.
"USB Device not Recognized in Windows"
1. On the Start menu, click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Scroll down the list of devices to the Universal Serial Bus controllers
6. Click the plus icon next to the Universal Serial Bus controllers.
7. Double-click one of the indented USB Root Hub entries.
8. Click the Power Management tab.
9. Deselect the "Allow the computer to turn off this device to save power" option.
10. Click the OK button at the bottom of the window.
11. Restart the computer.

Drivers for Curve 8330 install everytime its connected to Windows xp Machine

I am having an issues lately with every time my Curve 8330 is connected to the computer it installs the device drivers. anyone know why this is happening?? How can I stop it?

Hello cellrev and welcome to the BlackBerry® Support Community Forums.
Do you have the BlackBerry® Desktop Software installed on your computer?
If you connect another USB device to your computer, does the same repetitive driver installation?
Do you have an anti-virus program installed? If so, what program?
Thanks!
-HMthePirate
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Need Curve 8330 Back-up Help - USB not functional

I have a Curve 8330 - O/S v4.5.0.186 (Platform 3.4.0.59). The USB connection is non-functional. (I have tried several USB cords and different desktops and know that USB port on my phone is where the malfunction is located.)  I have an urgent need to back-up my contacts and other info (my last back-up is 6 months old). My carrier suggested using Blackberry Protect, however, I keep getting "Notice: Sorry, your device does not meet the system requirements that are needed to support Blackberry App World." However, when I try to wirelessly update my phone it tells me "No Updates Available".
Any suggestions????? Thanks.
Solved!
Go to Solution.

11hdcp wrote:
However, it still requires me to get the App from Blackberry App World...which, I'm unable to download...Lol.
No it doesn't .
And besides, nowhere in your earlier post do you say you can't use AppWorld, you said you couldn't download Protect because you are given a message that that appworld won't work on your device, which doesn't make sense to me since you were trying to download Protect.
Anyway, download it like I said. Just checked, you don't need AppWorld installed.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Curve 8330 won't connect with computer

HELP! I am going crazy trying to figure out this problem. When I plug my Blackberry Curve 8330 into my USB, it is no longer recognized. The home screen shows that it is charging, but when I open My Computer, the Blackberry does not show up as a mounted drive. When I launch Desktop Manager, it says that my phone is disconnected. I need help reconnecting my phone and my computer.
I know the problem is not the cord, because I tested it with a portable external hard drive. That also showed me that it is not a problem with the USB port.
First, I attempted the following minor solutions:
Battery pull and restart computer (duh! of course that was the first thing I tried)
Tried to reconnect via the Connection settings in DM (acts like I haven't plugged in the Blackberry)
Checked to make sure that Mass Storage mode was on in Options -> Media Card
Turned off Mass Storage, restarted both computer and BB, then turned on Mass Storage
Then, I moved on to more substantial attempted solutions:
Reformatted the mini-SD
Completely uninstalled Desktop Manager and all BB software (followed instructions at http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub... for a clean uninstall).
Reinstalled new drivers and DM software
Did a FULL wipe of my BB handheld (losing all my information)
Finally, I tried the following over the top solutions:
Full wipe of my BB handheld and went back to factory settings
Used System Restore to go back two weeks on my computer.
And I still cannot get my BB to connect to my computer.
I have tried everything through page 6 at "HOWTO : use your blackberry as a USB device" (http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/HOWTO-use-your-blackberry-as-a-US...), so please don't just direct me there unless you have some real insight to something I missed on those pages.
Any help would be greatly appreciated.

Hi there!
Wow -- you have tried several things...so the only things left that I can steer you to is this list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 8330 unable to sync due to USB issue

I am unable to sync my Curve 8330 with the desktop application. The error indicates it can not see the device. I have tried all of the USB ports. I downloaded from the web version 4.5 (the Curve came with 4.3). I took the USB cable back to Verizon (my carrier) thinking it was somehow broken. I have my IT work on my system for 60 minutes, and sopke with tech support for Blackberry 3 times.
My system information is as follows:
Phone - Blackberry Curve 8330 (Verizon model # RBU21CW)
Computer - IBM T43 Laptop
System - Microsoft Windos XP (Professional), version 2002, service pack 2
Carrier - Verizon
Any help is more then appreciated....

Hi and welcome to the forums!
please try to down load the BB USB device drivers on this link:
File name: BlackBerry USB and Modem Drivers ENG (DM4.5 B13).msi
File size: 12.33545 MB
Date posted: 24-June-07
Download Software
Please let me know if this helps!
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

MacBook Pro Power Failure After USB Connection

I purchased my MacBook Pro not even a few weeks ago. I've used an external hard disk drive with it fine.
Today however, I connected my iPad via USB and instantly the power failed, completely cut off!
Of course I removed the USB connection immediately and attempted to power on the MacBook Pro, but to no avail, I plugged the power cable and the status indicator on the power cable blinks between green and orange in no particular pattern and the battery level indicator on the MacBook Pro does not work (it did previously).
I realise that there is likely no hope with this situation other than to get a replacement, although my partner also has a MacBook Pro (2011) and this happened to his only yesterday, luckily his powered back on fine and seems to be working. Perhaps this is a software issue?
Although I'm doubtful, any help would be greatly appreciated!

I also have a similar problem. Even with a full battery charge, my 11 month old MBP 15" seems to randomly do an instant and complete power-off. Like your partner, mine will seem to work fine for a few days then abruptly just fail. I am still troubleshooting but it seems to happen more frequently when I have something connected to the USB - like my hard drive for backup. Please share any further info / Resolution. I am worried I may lose everything before I can get a complete backup.

Curve 8330 not being recognized by the Mac Blackberry Desktop Manager . . .

I just downloaded the Mac version of BDM. It's a long time coming, but I'm glad that it works. I have a Pearl that was easily recognized by the software and easily synced with all my data. However, I also have a Curve 8330 that will not sync. In fact, when plugged into the USB port, the BDM doesn't even see that the 8330 is plugged in, it still sits there asking, "To beging, connect your device to your Mac using the supplied USB cable."
Any suggestions on what to do?
Thanks.
UPJ

I would suggest, first off, rebooting the Curve.
With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can't get Desktop Software to link up with Curve 8330

All the following is from running Win XP in VirtualBox.
When I hook up my Curve 8330 to the computer via USB the computer recognizes it: I'm asked to enter the Cuve's password, the Blackberry Device Manager pops up in the task bar to tell me that the Curve is connected and I can even browse the device via Explorer, but when I open the Blackberry Desktop Software (6.1.0.35) it just endlessly says it's "Connecting" without ever actually connecting. Also, when I hook it up, the Curve's screen very briefly goes to the white "Connected to Desktop" splash before returning to normal. Mass storage mode is turned on.
Please, if you have any suggestions it would be greatly appreciated; I've had some close calls recently and need to backup my numbers and data. I can't find any posts with people having similar problems.
Curve 8330
Boost Mobile
v5.0.0.438

Hello Atimkelly,
First check your default services on the device under Options, Device, Advanced System Settings, default services.
If the default services are configured correctly I would suggest try creating a new MAPI profile as outlined in this article http://btsc.webapps.blackberry.com/btsc/KB02083 and then reconfigure the Desktop Software as shown here http://www.blackberry.com/btsc/KB17022
Cheers.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Can't sync blackberry curve 8330 to entourage 2008 on imac using pocketmac

I have a brand new iMac so I'm new to the blackberry/mac communication issues. I have received 3 different error messages. First, "The application PocketMac Sync Manager quit unexpectedly". Second, "error 1 skipping" and current "the application ERim contacts/Notes/Calendar quit unexpectedly." Library not loaded, reason: image not found. I have tried the following:
- Installed and uninstalled PocketMac 4.1.25 software & drivers TWICE
- Sent to trash and emptied blackberry USB file extensions from the library
- Changed auto enable mass storage mode when connected to "yes"
iMac OS X 10.5 Leopard with Entourage 2008
Verizon blackberry curve 8330 v 4.5
Please help!

I'm having the exact same problem!

Curve 8330 is not recognized by Desktop Manager.... Please help.

I brought home my 8330 and downloaded the Desktop manager (v4.7). After many attempts for my phone to show that the USB was staying connected, my Desktop Manager still refuses to recongize that my phone is connected. I am lost as to what to do next. I have had v4.5 and then tried v4.7. Can anyone offer and help/suggestions?
Sprint Curve 8330 v4.3.0.127, Platform 3.1.0.73
Windows Vista
Desktop Manager v4.7
Thanks,
Tim
Message Edited by murf3030 on 01-13-2009 01:55 AM

After opening BlackBerry Desktop Manager and connect your device. In
Desktop Manager click on Option -> Connection Option can you find
your device with PIN no.?
tanzim
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Curve 8330 USB connection failure(s)​!

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Curve 8330 USB connection failure(s)!