Curve 8330 won't receive a specific group email.

This is the oddest thing. I have many 8330’s that don’t have this problem but one of them will not receive messages that are in group form.
When we sent out messages to any other group of emails he will get them, but when we send a specific group email, ALL blackberries in the group will receive the email both in their Outlook inbox (We have BES and MES) but he will not receive the email on his 8330.
I’ve wiped the berry and it still does the same thing.
Any one have this happen in the past, and if so, how did you fix it?
Thank you in advance.
Joe

Hey ZoeKool,
Welcome to the forums!
If you have wiped the device then it does not appear to be an issue with the device it self. Which email is this message going to? Is the address that is connected to the BlackBerry included in the group? Does the user have any filters in their Outlook that would move the message to another folder other than the inbox?
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi there!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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should hear "power on" when you hold the front panel down after a bit.
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Solved!
Go to Solution.

Welcome to the forums
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Curve 8330 won't receive a specific group email.

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