Curve 8520 os: 5.0.0.681 randomly crashing and only shows white screen and unable to reboot unless plugged in

Anyone else suffering from their curve 8520 os: 5.0.0.681 randomly crashing and only showing a white screen as well as it being unable to reboot unless it is plugged in? It often occurs when I'm playing media, using apps and maps. Had the same problem with my previous phone so it was sent in for repair and replaced but I'm still suffering from the same problem with the replacement handset! Any ideas how it fix this?
Thanks

Hello Me_Again
Welcome to BlackBerry Support Community Forums
Since you got a replacement it the same old Battery you are using or its a new Battery with your replacement device.Sometime this white Screen or unable to reboot happen because of weak battery .I suggest if you can arrange a good quality Battery then try running your device a few hours to see if the problem is within the device or its just Battery issue.
Prince
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Similar Messages

My Blackberry Curve 8520 turns itself off, lock and get a white screen.

Whenever I'm making a connection, it starts to give strange noises during the call and ends up shutting down completely. When I try to turn it on again, it starts loading the OS, when the progress bar loads halfway, he gets the white screen and locks up completely, making it impossible to use again. The Blackberry only back to work only when connected to the battery charger. I hope someone can help me! Thanks in advance. The text can be somewhat meaningless, because I'm from Brazil and translated using Google Translator.

Hi denisssilva94,
Welcome to the Support Community!
I would suggest first testing your BlackBerry® Curve™ 8520 smartphone with another battery to rule out any issue with the battery itself.
If you have the same issues when using another battery, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

When I was editing a picture that I reposted on instagram, I hit the edit button and then a white screen appears and randomly shuts down. I have also noticed that my iPod has been crashing about every single 30 minutes!

When I was editing a picture that I reposted on instagram, I hit the edit button and then a white screen appears and randomly shuts down. I have also noticed that my iPod has been crashing about every single 30 minutes! Please help!

The iPod crashing when editing a photo is a known bug in iOS 5.1.1.
For the other problem.
Try the following:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod.
If you still have the problem that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order

Curve 8520 keeps freezing and going to white screen

I recently had my curve replaced after the trackpad stopped working. Now my new curve keeps freezing when I'm on the internet, the screen will get white lines across it which gradually get bigger until the whole screen is white. A reboot doesn't work unless the phone is plugged into the charger and the problem never happens when the phone is on charge.
I've tried changing the browser settings so JavaScript isn't enabled, I've also reinstalled the software and finally decided to wipe my blackberry and restored it to the file i had saved from my old curve and I'm still getting the same problem.
I'm not sure whether it's linked to the battery as it also happens when making a call if the battery is low and when I reboot my curve after it's gone to a white screen the battery has usually dropped a few bars (usually from full to 2 bars)
If anyone has any ideas it would be greatly appreciated!

Could someone please help me. I have a blackberry 8520 and I recently accidentally put ONLY the keypad in the water but luckily I read that you have to keep it in the sun for 24 hours and it worked, next my charger port broke of then I got it fixed but right after I got it fixed every time I fully charge my phone or it have 2 or more bars in like 10 or 7mins it freezes and their are these lines then it goes into a white screen. I took the battery and put the batter back in the phone worked fine but then the battery went from full to battery drained shutting down?!? What do I do??

Curve 8520 - Showing white screen with an error 523

Hi,
My Blackberry Curve 8520 is showing an error 523-reset....
Please suggest what to do as it is not ready to get turned on!!!!!!!!
Thanks,
Udit Maheshwari

Udit-Maheshwari wrote:
My Blackberry Curve 8520 is showing an error 523-reset....
Please suggest what to do as it is not ready to get turned on!!!!!!!!
Hi Udit-Maheshwari
If still unable to recover your device then please follow this :
( Credit JSanders )
1) Make sure you have Blackberry Desktop Manager installed. http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
Additional information:
KB24395 : "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry Smartphone
Article ID: KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Sos curve 8520 white screen and power off

hello!! i have a curve 8520 and for some weeks now it shuts down every now and then.if i'm on the phone or in an app and generally use it,the screen gets all white.i cannot even turn power off with the button,so i remove the battery and place it again.but if i do not connect it to the pc or charger,again the screen gets white on the reboot.i don't know if you understand what's going on because i wrote so many things,but i would appreciate your help!!thank you so much!

Hello helenakallas,
Sorry to hear about your issue.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Random crashes on Acer Aspire 5520 - keyboard and mouse death

Random crashes appear randomly, no keyboard or mouse only thing I can make is power off.
I'm using xfce. I think problem is somehow related to power management??
If some configuration files are needed then I'll provide them.
Thanks in advance,
Tomi

Random crashes appear randomly, no keyboard or mouse only thing I can make is power off.
I'm using xfce. I think problem is somehow related to power management??
If some configuration files are needed then I'll provide them.
Thanks in advance,
Tomi

BB Curve 8520 not connecting to local Wifi network

I bought this BB two days ago.
Device info: BB Curve 8520 OS v5.0.0.681
Your carrier: T-Mobile Prepaid (the Netherlands)
No Apps and 138598276 Bytes free space
No Apps installed
My problem:
I cannot get my local WiFi to work. I can see the 8520 with IP-nr listed in the Wireless clients overview of my DLink DIR-655 router. I see my local network-id listed on the phone's screen beside T-Mobile. The Wifi symbol is grey. In WiFi profiles I can see my network id with a blackbox and white line it.
Whenever I want to make contact through WiFi with for example the hotspot browser I immediately see this message which I translated from Dutch: "Cannot connect to the internet. Try again later."
I have added Wifi with WPS and manually, but nothing helps. Has it something to do with BIS ? I have not used this service and don't even know how to activate that. I am not sure if I even want to do that. I just want to be able to access internet using my local Wifi network.
I also did a battery pull, a router reboot, but still no go.
Please help.
Thanks in advance,
Roland

Have you looked at this yet...
http://docs.blackberry.com/en/admin/deliverables/12107/Troubleshooting_connections_to_the_WiFi_netwo...
- Ira

Curve 8520 won't turn on all the way, please help!

I have a blackberry curve 8520, i bought it last month sometime.
I woke up yesterday morning and the balckberry was off, and would not switch on after i pushed down the ON button. So I charged it for a while, and still, it wouldnt switch on. Then, i took it off charge, took out the battery put the battery back in and it rebooted. The loading bar went right to the end, and the logo of my service provider appeared. And that's when it stopped loading. All that will show is the logo, it wont turn off, unless i take the battery out again.
I had downloaded an app the night before it stopped working off appworld, could that have affected it? I tried to link it to my computer, but it wont let me remove or add applications.
I did take out the battery for hours, and the SD card. It still wiil only turn on until my service provider's logo.
PLEASE HELP! Any advice would be helpful.
Solved!
Go to Solution.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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What is wrong with my Curve 8520? Please help!

I am having problems with my BB Curve 8520. v5.0.0.592
First the phone started freezing all the time and I had to do a battery pull to unfreeze it, and everytime after it restarted it got the Uncaught Exception: java.lang.error.
I uninstalled my BBM V6.1beta and my appworld 3 beta and installed the lastest official releases for them but it didn't fix the problem.
I then deleted all the apps that I installed recently and after installing Photo Editor Ultimate the java error stopped.
Right now the freezing is gone but now when I download pictures or songs, they don't show up anywhere on the phone. Not in the gallery and not in the file explorer. They only show up after I reboot my phone. Also when right now when I press the menue button, the menu at the left doesn't show, it only appears after I scrolled over every item in the menu, so basically it was invisible until I went up and down on the trackpad.
What can be the problem?

Hi MarcC8520,
Welcome to the BlackBerry Support Community.
Try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT Make sure to test for the issue before restoring any data from your backup file.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry 8520 curve hangs, suddenly white screen comes and the only solution is to re-insert battery with power source on?

My Blackberry 8520 curve suddenly hangs giving a white screen and when i restart it - the screen remains white. After i put it into charge - then only a successful start is done. So the only solution as of now i have - is whenever my blackberry hangs - i need to remove the battery - insert it again - and immediately put it into charging via USB/Electric-Power. Even if i re-insert the battery - the white screen comes - unless and until i put it into charging Earlier i was guessing - my battery was weak - but no such problem. pls advise.

Hello subodh_jai,
Welcome to the forums.
Try following the steps in this article to resolve your issue. http://bbry.lv/cKy9A0
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Can't create a personal email account on my Blackberry Curve 8520.

I cannot create an personal email account on my Blackberry Curve 8520. I’ve already followed some of the instructions from this forum and on the main website of Blackberry but still can’t create an email account for my phone.
These are the steps I’m doing when I’m trying to create and email.
From the home screen, go to Setup.
Click Setup Wizard.
Click Email Setup.
But when I’m in the email setup, the only option I have is the “I want to use a work email account with a Blackberry Enterprise Server.
I don’t have the option of “I want to create or add an email address”.
Now, how can I create a personal email account on my phone?
I hope somebody can help me in my problem.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Lost Icon in my Curve 8520

Hi to all...this is my first post in this forum.
I´ve been used my Curve 8520 every day with no problem but I updated my device sw yesterday and I lost the icon and the function to block the keyboard. How can I fix this problem?
Thanks
Sergio

Hi and Welcome to the Forums!
Depending on what level you updated to, the function changed. Somewhere in the 5.x BB OS series, the old method was replaced. How it works now is thus. To simply lock the keypad, use the hard button on top of the BB. If you assign a device lock password, you then will have an icon on your homescreen by which to force it into an early password lock state.
This is how it now works. There is no way to change it except to fall back to a version prior to when the functionality changed.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry curve 8520 configuration

Hi everyone,
does any of you know if it is possible to use a blackberry curve 8520 bought in Italy with an UK operator?

I am in ethiopia and my opera mini works just fine but I can't download applications &when I try to watch videos online my BB change the browser to wifi. How can I use BB's browser .my network provider is ETH-MTN I have a BB 8520 curve

Curve 8520

My Curve 8520 is stuck and continues to reboot. I keep getting this message when it verifies the security: "Uncaught Exception: Index 19>=19" then the screen goes completely blank and then a white screen pops up and says "App Error 523" Can someone help me with this...PLEASE!!!!!?

Hi and Welcome to the Forums!
Here is a KB that discusses that error:
KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
Hopefully it contains something useful!
You could also try booting up in safe mode and deleting whatever the most recent application(s) it is that you've installed...these could be causing the error:
KB17877 How to start a BlackBerry smartphone in sa
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 8520 os: 5.0.0.681 randomly crashing and only shows white screen and unable to reboot unless plugged in

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