Curve 8530 and Vista

I just bought my 1st blackberry... and I want to backup my contact information to my computer. I have a PC that runs on Vista. It looks like the disk that came with the package installed the desktop manager correctly; however, when I click and try to open it, nothing happens. I've reinstalled it twice and still have the same problem. Does anyone know if the software is compatible with Vista? Is it possible that I have a virus or something wrong with my computer?

Hi and Welcome to the Forums!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have found the use of a Registry cleansing tool to be helpful at this point
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the backup process over.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Curve 8530 and photos without media card?

An acquaintance replaced her Curve 8530 with a Droid and wants to get her photos off the Curve. She has never installed BB Desktop nor backed up her photos before. She claims she has no media card in it but I wonder if you can save photos without one and I'm not there to check out her phone myself right now.
So my 2 questions are 1) If you do not add a micro-SD card, can you still take and store photos? (I wonder if she has a card and doesn't know it). And 2) If it is possible without a media card, how can she download her photos to her computer? (If it's a media card, I know what to do)
TIA

JMB wrote:
An acquaintance replaced her Curve 8530 with a Droid and wants to get her photos off the Curve. She has never installed BB Desktop nor backed up her photos before. She claims she has no media card in it but I wonder if you can save photos without one and I'm not there to check out her phone myself right now.
So my 2 questions are 1) If you do not add a micro-SD card, can you still take and store photos? (I wonder if she has a card and doesn't know it). And 2) If it is possible without a media card, how can she download her photos to her computer? (If it's a media card, I know what to do)
TIA
To answer your questions, yes you can store photos without a media card. There is a limited amount of memory available in the phone for media storage. Without a media card, the easiest method would have been for her to email the photos to an account accessed on a PC. Of course I am guessing that option is probably no longer available.
While I do not have a Curve 8530, I am guessing they came loaded with a micro SD card and your friend just doesn't realize it is there. I also guess the new Droid has one that could be used to access the 8530 files if necessary.

Curve 8530 and backup assistant

I had bu assistant working for months. I don't know if it's the upgraded OS or something else but the addition I made to my contacts a week ago does not show up online. If I click on bu assistant on the BB it only offers to "restore" which is probabloy not a great idea if the online version is not as updated as the cell. If I "sync" on the bu assistant online page, the red and black thing keeps moving but I don't see anything else happening.
Any suggestions? (BTW I do use the BB desktop software for backups and I installed aurkon bu but can't tell if it's up to date.)
Thanks.....

On one phone I uninstalled, it rebooted, I downloaded it from vzstart, installed and it rebooted. But all it wanted to do was to restore. I ignored it and an hour later it did the backup. No new pin.
On the 2nd phone I did all that above, twice, with no luck. Did it again the next day and decided to let it do a restore. Ironically it did a backup of over 10 numbers after the restore but did not show up on the web.I installed "lookout" which Verizon suggested when they phoned me after I had left an email on their contact page. They told me there are issues with BUA and they are working on it. Guess what - 3 hours later the changes showed up on the web. So I supposedly have 3 backups going (BB desktop, BUA, lookout) and don't know if any work or if upgrading the OS ruins them.
The thing is, is this going to happen every single time there is an OS upgrade?. (This message looks half like a complaint and half like I'm happy things are working! Oh well)

Blackberry Curve 8530 track pad only works on the main screen

I have a blackberry curve 8530 and the track pad will only work on the main screen. I have removed the battery and let it sit for 2 minutes before re-installing it again, the track pad started working but only for about 30 seconds and it back to the same thing.
Any suggestion?
Thanks You

Suggest that you get your handset serviced by an expert this will solve your problem..

Help Blackberry Curve 8530 won't join calls!

Okay so I have the curve 8530 and when I am on a call and another call comes in and I want to conference I can't. I can flash between the calls but add participant only allows me to add call from contact list. Thanks for the replies.

The "conference call" option only works if YOU are the one in the middle, so to speak, and initiating the calls to each party. If you are RECEIVING a call, you cannot initiate a conference with someone else from that call.
You would call person #1, then flash and call person #2, then flash again and all three of you are connected.
To conference with an INCOMING call, the person calling YOU would have to initiate the three way calling.
I hope that makes sense....

Curve 8530 not receiving emails from contacts

Hi, about a week ago, my Curve stopped receiving emails from people in my contacts list. I will still get them from companies that I've placed orders with in the past, as well as a notification that someone replied to a post I made on here earlier this week, but anyone in my address book isn't getting through to the phone, but they're in the inbox on Yahoo! I ran the diagnostic check that someone suggested, and the email address said "no" after it for connected. I don't know how to fix this. I've had the phone since May and never had an issue until now. I've spent over an hour on the phone with Verizon trying to solve it and they couldn't figure it out. I've deleted the account & added it back and I receive the email telling me it's registered, but no more. Also, when I go into "Folder Reconciliation" nothing is checked off, and I don't know how to do it.
Any help would be greatly appreciated for me. Thank you.

cameron172 wrote:
Had my Curve 8530 for more than a year issue-free with Verizon. Have an Outlook Web Access (OWA) and Hotmail email account registered. Last night, OWA messages was not being received and cannot be sent from the phone using the OWA account. However, the Hotmail account is working just fine, messages being sent and received. I have tried:
1) Rebooting/Removed battery
2) Updating password, username, and server URL under email accounts.
3) Re-registered the phone to the network. After 20 minutes, no change.
4) Resent service book for the account.
5) Ran diagnostic of mobile network. All "Yes" except for "Connected to: [OWA account] : No"
1-5 is all the troubleshooting I've found for the Curve 8530 and nothing has helped. Please help!
I would suggest that you do ALL of the above again.
If your service is not restored, you really need to call Verizon tech support and ask for your issue to be escalated to RIM level tech support.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Using pop e-mails with BB curve 8530

Hello I need a little help. Had a BB in the past but never needed to use it with my 4 pop e-mail accounts. Just switched from HTC Snap to a new BB curve 8530 and it does not seem to do what I need it to. On the snap it would check for new messages from all 4 pop accounts hourly and when doing so any new unread messages on the pop server would go to the snap phone and any deletions that were made on the pop server were removed from the snap phone also. I am sure BB has a way to do this but I am not seeing where or how to set this up. So far it seems I have to delete it on my BB to delete it off both but it will not take deletions from the pop and remove them from the BB. Please help, I have so many e-mails I have to manage and it is making me want to go back to the Snap since this is causing a lot more work.
Also, is it normal for PDF files to take a while to load and become clear to view as e-mail attachments? I seem to be waiting a while in comparison to the snap I had prior.
Much thanks!!!

Hi and Welcome to the Forums!
Concerning reconciliation between server and the BB, that will be governed by this KB. In nearly all cases, it sounds like you should be able to have 2-way reconciliation of deleted items...the KB includes a link to another article that discusses how to properly configure for that.
Concerning how long it takes to open and render an attachment, your prior device was likely downloading the entire attachment at the time it downloaded the email. BB's do not retrieve the attachment until you request it, so you must wait while it performs that download. I would guess that the actual time it takes either device to obtain the attachment is the same -- it's just that with the BB you are there watching it and therefore noticing it.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 8530 -last attemt information will be erased on failure !

I'm german and my english is not verry good.
I have the curve 8530 and i forgat my blackberry pin. I'm now on last attemt information will be erased on failure!
This someone can help me how to get my blackberry pin befor i loose all my data in my curve.
I'm in germany now and can only use (call) the unit in U.S-but i need from my phonebook numbers and want to show some on the phon's pictures.
It would be verry nice if someone can get me help.
thanks' in advance
Frank

frankkonieczny wrote:
I have the curve 8530 and i forgat my blackberry pin. I'm now on last attemt information will be erased on failure!
This someone can help me how to get my blackberry pin befor i loose all my data in my curve.
Hi frankkonieczny
Welcome to BlackBerry Support Forums
Device PIN are unique , I think you are refering to Device password that you have set on your device,you are correct it will erase all data if you fail on your last attempt. Don't know if you already tried you last attempt if not then please try to recall the password that you have set on that device because there is no other way to retrive the password or to stop the wipe function after your last attempt. I think you might have a mixture of different characters in your password,and you are not able to properly enter those on the BlackBerry keyboard. For example , if your password is
frank123
And you enter f > r >a >n > k > alt > 1>2>3
the actual result will be
frank1er
You must enter
f > r > a >n > k > alt > 1 > alt > 2 > alt > 3
to get frank123 on your device.
So, while on the BlackBerry keyboard you think you are typing frank123, you are actually typing frank1er . Please try it again and make sure what you are typing .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Certified Pre-Owned Blackberry Curve 8530?

I'm looking at getting a blackberry curve 8530 and i was wondering, how good are the certified pre-owned ones? In general, are certified pre-owned phones just as good as brand new ones? are certified pre-owned blackberries prone to more defects since they have been used by someone else? i would like to hear anyones personal experience with a certified pre-owned blackberry, thank you.

Hi,
Welcome to the Verizon forums. The Certified Pre-Owned (CPO) phones are checked and double checked to be in superb working order. CPO devices are, for lack of better description, just like new phones. It will come with the same warranty as a new phone from Verizon. Myself, I own a CPO Blackberry Bold 9650. I could not tell it was used when I looked at mine after I received it from Verizon. If there had been a problem with the phone, it was fixed by RIM and I could not tell what had been wrong with it. Usually, CPO devices are phones that may have been on display or ones that someone bought but later returned shortly after the purchase. (See Verizon Wireless' Return Policy and Worry Free Guarantee). I hope this helps answer some of the questions you may have. Good luck with your purchase and if this is your first Blackberry, you will love it.
Doc

Curve 8530 Has Stopped Responding During Wipe - I'm In Deep Trouble!

Hi Gang,
I'm in a bit of a jam and hopefully someone here can assist. I've searched the forum for an answer but couldn't locate one.
I have a Blackberry Curve 8530 and it's been experiencing some freezing from time to time.
Model: BlackBerry Curve 8530
Carrier: Koodo Mobile (Canada)
Software Version: 5.0 Bundle 1108
I decided tonight to backup all of my data and do a "Security Wipe" from the options menu.
I selected both options, typed "blackberry" and clicked "wipe".
I currently have the popup on my screen that says:
"Erasing Information...
Warning: Do not pull the battery out until erasing is complete."
On top of this popup is the dreaded little Blackberry clock with the spinning hand going around and around (like an hourglass would on a PC when it's "thinking").
It's been like this for almost two hours now and doesn't appear to be responding any longer.
The clock will occasionally disappear, only to re-appear a minute later.
I'm scared to pull the battery because it warns not to on the popup. I've tried to power it off with the Power Button but to no avail. No buttons do anything.
What should I do? I've never had an issue like this and I'm worried that I'll be in for a lot of headaches if I pull the battery.
Can anyone offer any advice or assistance? Have you run into this issue before? What happens if I pull the battery contrary to their warning not to?
I'm kind between a rock and a hard place...and it's 2:45AM here on the East Coast of Canada...want to try to get this fixed before I go to bed if anyone is awake and reading this.
Many, Many Thanks In Advance,
Jeff
Device: Blackberry Curve 8530
Carrier: Koodo Mobile (Canada)
Software Version: 5.0 Bundle 1108
Solved!
Go to Solution.

Yea it did... I kept thinking "what on earth is taking so long" but after about 3 hours or so it stopped and was fine... Just don't press anything lol

My blackberry curve 8530 shut off and now it doesn't want to completely turn on it stays loading.

My blackberry curve 8530 shut off and now it doesn't want to completely turn on it stays loading.

Hello !
Try the following.
Just pull out the battery and reinsert it again for the POWER restart.
Once it reaches to the loading screen, just connect your device to the charger and keep it idol for 2-3hours.
At times BlackBerry Curve 8520 takes longer time then the usual for rebooting.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
Thanks.

Curve 8530 SMS Text Problems

My Curve 8530 will receive and send SMS texts ok for a while. Then, for no reason, I cannot click on an sms and open it. It will not show the previous texts. I cannot open the txt to make a reply. I took this to Verizon, he checked it and said there was definitely a problem, of course didn't have another phone, so ordered me one. A few days later I got a new (or probably refurbished) 8530. It's doing the same thing. So this is either a defect in the phone line or in the software for SMS text messages. I am very disappointed with Blackberry. I have had several of their phones, try to keep up with the newest technology even though it always costs me hundredes of dollars for the phones. I think this will be my last. If I cannot get this problem resoloved, I am switching to AT&T.

I got two of these phones and they both are doing it. I do a significant amount of work related texting on my main line 8530... I have to pull the battery anywhere from 5 to 10 times per day. I have contacted Verizon and I'm sending these 8530s back and replacing them with what I had before; the MUCH better, more professional and stable 8330.
I used my 8330 non-stop for 3 years. Never once had a problem with the trackball (Verizon told me the 8530 fixed the trackball problem---???)... Additionally, in the 3 years of using my 8330 non-stop, I may have had to pull the battery twice, from a lock up. Both times it was when I was actively using Internet, teathered to my laptop and an incoming call came. When I'd answer it, the call would work and when I'd hang up, the phone would crash...
The 8330 sold me on the Blackberry OS... The 8530 acts more like a Windows OS, IMHO.
A very dissatisfying experience.

WiFi issues with Curve 8530

Hi,
I am having major WiFi issues with my Curve 8530. Everytime I connect to my wireless router, it takes a long time to connect to BIS, and then if I try to use basically any data at all, my router drops my Curve 8530. Sometimes it stays connected, but I cannot use App World at all, and email, and web browsing is all over the place in terms of speed, sometimes it is fast, while sometimes it is slow, and most of the time it stalls while loading a page. How do I configure my router for use with BIS and have it not drop my Curve 8530 everytime I use data over WiFi? BIS works perfectly over my cellular carriers network, so BIS is activated on my device. I have tried giving my BB a static IP, but that did not solve anything. My router is a Netgear WNR2000. Also, I have the latest device software installed on my BB, and all of my apps are up-to-date.

Hi,
Have you had any luck and resolving your problem?
We have a similar problem but it's with iOS devices where only one can connect at a time. We have about 10 that need to connect. All other laptops and tablets connect fine.
Power cycling the AX411 fixes it temporarly.
Darren

Lost all contacts on Curve 8530

I recently downloaded a new version of Skype mobile to my blackberry and after restarting all of my contacts disappeared. I can only add one contact to my address book, but it repeats 5 times. I end up with the same name repeated 5 times and when I delete one they all disappear. Attempts to restored address book from back ups using BB Desktop Manager fail loading the address book.

wdonbrown wrote:
I have no address book database showing in status. I synced with google contacts, and the bakup shows over 300 contact records yet nothing shows on my blackberry curve 8530 contacts list
You have "no address book database" or the Address Book database shows "0/00k"?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 8530 no longer works

My Curve 8530 decided to overheat and kill the hardware on my phone. I can replace the battery, but it immediately dies.
I walk into US Cellular to their service center to see whats up, I am told this is an issue that has created headaches for many people, yet I didn't know about it. Apparently, I was supposed to know about the SOFTWARE UPDATE via FACEBOOK. That software update was supposed to fix this hardware update.
So, since this update was only known to the public via facebook, many people are losing their phones and having to turn around and buy a new or a used phone. I will have to do the same, but it won't be a Blackberry. Horrible customer service on both ends. I should have known about the issue either by bill, or phone call. A phone call is apparently illegal but yet they can call me telling me they updated my voice mail.
See ya RIM - I had a good 13 months, but if you can't create a product to last longer than a 2 year contract. You just aren't good enough. STAND BEHIND YOUR PRODUCT.
And you wonder why you have fallen out of the runnings for the best smartphone as of late.

Hey Browndot513,
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Curve 8530 and Vista

Similar Messages

Maybe you are looking for