Curve 8530 invalid user name

I have been trying to set up my email to my blackberry curve 8530 however it wont allow me and tells me my user name in blank or invalid. it was set up on my last blackberry but wont transfer through to this one. As far am i am aware my email address in my user name but still wont take even when i have tried on the actual website from my lap top. please advise if there is a solution.

Hey tanyatown,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Your username for the BlackBerry® Internet Service would not be your email address.  If you forget what the username is, you can contact your network service provider for further assistance to get you logged in to setup your email accounts.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
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