CURVE 9300 BBM and EMAIL issues

Hi,
I want to know if I have to register my email account to use my BBM? Coz I keep on sending request to other persons using BBM and yet, they're still on my pending list. They haven't got my request either. BTW I'm using wifi to use BBM. DO i need to un-install my BBM app?
Regarding with my email, it says "to activate enterprise account, enter details provided to your system" but the thing is i haven't registered any account". How would I restart my registration with my phone?
Pls. help me. I don't know what to do.

In order to use BBM you need to be provisioned for Blackberry Data - you need to give your carrier a call and enquire what options they offer.

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P9981 issues in BBM and email

Hello,
I have recently bought the P9981 through eBay. However, I am facing issues with BBM and emails.
After I have received the phone and I updated the BBM and the software I recognized that the BBM wasn't working although I have a BlackBerry plan with At&t that is working just fine with my old bold blackberry 9900.
I have contacted the seller and he told me that BBM wouldn't be working because there is no BIS/ BES on this device.
After I updated the BBM I am not able to access the BBM because it shows a message saying
"Cannot Set Up BBM" and other times it shows "Setting up BBM" but it doesn't set it up !
I've searched for solutions online put I found nothing.
I called At&t and make sure that everything is activated but still it didn't work.
Although when I first started the phone I was able to access the BBM however, it wasn't working when I tried adding people.
I am not sure if I would be able to make it work !
Please advice !!
Thank you,

Hi and Welcome to the Community!
There's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB (which, from what I can tell, the AT&T network does not automatically support the 9981), then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.
The official download portal is what I use to determine if a carrier network natively and automatically supports a specific BB model number:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
But, that should be validated by asking the carrier the specific question: "Does your network natively support the P9981 for automatic registration and delivery of service books?".
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BBM and Email

Hello,
I bought a curve 9320 yesterday. Initially the BBM and email worked fine, now neither of them are working. Internet calls and texts seem to be okay....not sure how to fix this? Any help would be appreciated.

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support....something perhaps has gone wrong on their side with your account.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM and email icons won't disappear

My bbm and email icons won't disappear even when there are no messages. How can I fix this?

PlayBook OS version?
BBM version?
bridge version?
please list so it can help others
I currently dont have the issue but am up to date on all the above.
To get BBMessenger on the PlayBook, you need 3 things:
Bridge update (1.0.0.83, I recomend 1.0.0.93 which is latest)
PlayBook OS 1.0.3 or higher (best to get the latest version of PlayBook OS.) current is 1.0.5.2342
BBM update (5.0.3.22) available on App World via your smartphone.
Links for Bridge if your carrier blocks it in app world.
http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Get-BlackBerry-Bridge-for-your-BlackBerry...
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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BESAdmin's, please make a signature with your BES environment info.
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Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Bbm and email not working

hi all, woke up monday morning and my bbm and emails have stopped sending and recieving i have a data plan active and wifi on and still nothing. thought i would leave it a couple of days and see if it started working again but still not working. does anyone know what i should do? thanks

Hi kaydee92 and welcome to the BlackBerry Support Community Forums!
Have you contacted your wireless provider to ensure there are no problems with your data plan? From the home screen, what does your network indicator show in the upper right corner? Is it in UPPER CASE or lower case?
Thanks.
-CptS
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Browser and email issues with OS 10.9.4

Had a problem that I thought had been solved. See thread here: Just installed OSX 10.9.4 - have browser and email issues
Now a week or so later, it's back. Same symptoms. I have followed the procedure posted by Linc Davis. Anybody have further ideas?
Don Hutchins

If you are using Safari, try going to Safari/Preferences/Advanced and set the develop menu to show. Go to the develop menu and select Empty Caches.
If that doesn't work, Safari/Reset Safari/Remove all web site data.
For Mail, try:
Do a backup.
Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis. Thanks to leonie for some information contained in this.

Just installed OSX 10.9.4 - have browser and email issues

After updating the OS to X 10.9.4, I am now getting sporadic browser and email issues.
Email will send one message from each account, then locks up and the message is "authentication refused".
Browser will bring up an internet page or sometimes several, then will lock up and no further URLs can be accessed.
Both issues are temporarily solved by rebooting the machine - but recur almost immediately.
I am pulling my hair out. Any thoughts?
Don Hutchins

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

9320 BBM and Email not working on wifi with valid data subscrition

Hi!
Please I need your help.
My phone is a blackberry curve 9320. I have a valid data plan back home in my country that expires 7th July 2013. While abroad I intended to wifi for BBM. However, this has not been possible for though connected to wifi BBM and my email do not work. Other applications namely facebook and whatsapp work very well. I am also able to get on the internet. Please urgent help needed.

I believe there is a problem at RIM at the BIS data level I have reported it to my network operator and they tell me they are dealing with Blackberry with the issue. Suggest you report it to your operator as well the more report the problem hopefully the quicked it will get fied.

PDF and email issue

Not sure where to post this. My problem is this: my tax agent sent me a tax organizer in the PDF format where I enter all of our tax information. I completed the document and emailed it back. When he opens it, the only information that shows up are check marks that I put in certain boxes. No text, no figures. My tax guy is using a PC. I then sent it to another PC user friend and he had the same result.
Is this an issue on my end or the PC end? Any ideas?

He probably created the PDF fill-in form in Adobe Acrobat. These forms often don't work properly unless both parties have the same version of the full Acrobat product (Standard or Pro).
It's also possible that you worked on the document in Preview rather than Acrobat, another case in which the form fields may or may not work.
If you don't have Acrobat on your Mac, you could download the free Acrobat Reader and try this again. Version 8 and later are supposed to support filling in form fields. Version 9 is the current release.

Gprs is in lowercase instead of captials (GPRS), internet, bbm and email are not working

Since Saturday I have not been able to use my browser, bbm or email. I noticed my GPRS is now gprs (change from capitals to lowercase) i thought this may of been, because i was away from home. However i am now home and nothing has changed and i am still unable to use these resources. I have resetted my phone various times and done everything i could think off... HELP please!!

When you say you've reset it, you've done it like this?
With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
Can you travel about 5 miles so that you're connected to a different tower and do the same reboot again?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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IMessages and email issues

I cannot receive iMessages and I cannot access my email. Can I still downgrade to iOS 6.1.4? I had no issues with that version

Thanks again.
There is a listing for Theme in settings which gives the 3 options "Theme controlled, Combined and Separate for sms, mms and email. I and the store have tried this option which sadly did not work, in fact it removed all remaining messages from my message folder; they are still there, but only accessible from the sms inbox folder which you have to navigate to via view folder option. The store recommended contacting Blackberry directly as well as the forum sites for advice as they have never seen this happen before. They also advised that if no fix was possible then to back up my files and restore to original settings and start again.
I have since removed the battery from the device and then replaced it to see if that helped. The device appears to have rebooted and sms messages are now showing in my message folder. However, I still cannot receive my emails. I have decided to remove my email accounts from the phone and then reinstate them and hope that will rectify any conflicting issues.
Thank you for your time, it has been very appreciated and helpful. I will let you know if this resolves the email issues. I know it is probably not the correct way to fix but if it works then it is worth a shot.
Denis

BB Curve 9300 - Set up email server

How do you change the email server incoming and outgoing options? I need to change to a pop3 server

Hi and Welcome to the Forums!
You must do it when you are originally configuring the email account...once configured, you cannot edit it. See this KB:
KB10154 How to integrate a POP or IMAP email account through advanced integration
Usually, to get to the manual configuration screens, you need to provide your valid email address but an invalid password. Then it will offer the manual configuration screens, at which you can direct it to a specific server.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Calender and Email Issue

I have a Curve for my work. We don't use outlook, and instead use two different types of systems for our email and calendar functions. I have the phone synced to both. I set them up yesterday and they each seemed to work fine.
Today the Blackberry keeps sending out messages about different appointments, most of them appointments that are way in the future. Two everyone whom I have a calendar connection with... Almost like it's reconfirming what's already been confirmed. Any ideas how to stop it?

Did you change the date and time of your device?
tanzim
If your query is resolved then please click on “Accept as Solution”
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Firefox Web Browser connectivity and email issues with Comcast connection

I have been having an issue with Firefox conecting through Comcast both to xfinity home and especially to email for the past 2 to 3 months. I finally solved the problem. Comcast requires no proxy setting. To solve the problem go to Firefox Tools, click on Options, click on the tab Advanced. Click on Settings, the check the box for "No proxy". Click Ok. And that did it! Am I glad. Reading email was getting very tedious with all the waiting.

Graifox wrote:
I have been having an issue with Firefox conecting through Comcast both to xfinity home and especially to email for the past 2 to 3 months. I finally solved the problem. Comcast requires no proxy setting. To solve the problem go to Firefox Tools, click on Options, click on the tab Advanced. Click on Settings, the check the box for "No proxy". Click Ok. And that did it! Am I glad. Reading email was getting very tedious with all the waiting.
I'm glad you got it worked out and are now able to enjoy the email reading experience more. Great problem solving!

Blackberry Curve 9300 messenger and internet not working

So I got my 9300 yesterday, all was working fine until today. The internet and BBM has completely stopped working. i've contacted my provider and done all the usual things but none work. What should i do next? pls help xx

Hello!
Is your Network showing EDGE or 3G on Top right of your screen?

CURVE 9300 BBM and EMAIL issues

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