Curve 9300 bug button

hello, i need help. why, sometimes, my trackpad scroll can be use, but when i click center button, nothing happen. at the same time, button Z, S, and L cannot be used. it happens at anytime. sometimes ok, and some times its not. what is the problem? thank you

it is os6. thank you

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Blacckberry Curve 9300 Center Button Stuck and not working

I have bouthg the Blackberry Curve 9300. Have problems with the phone. Center button always stuck. Have removed the battery for a night long and will not work. Can anyone help me

Hey Estelle59,
Welcome to the BlackBerry® Support Community Forums.
I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Some problems I have with my Curve 9300. Hope you can help me.

Hi everyone.
I decided to post here to know if someone can help me out, I'm a blackberry curve 9300 user - O.S. 6, I've had the smarthpone for a while now, but since the beginning I've been having some minor details, I want to know if there's a simple solution for those things.
1. Browser.
Since the beginning, the phone native browser has this problem where it starts to load a page but at the middle it just stops and goes back to the home page, so that I can't load any page. I have to search for another browser which works just fine, but maybe there is something I can do to solve this since youtube or othe pages only load on the BB browser and as I said, it doesn't load the pages. It doesn't promp any error message or anything.
2. Don't-know-what-it's-for Icon.
For a few months now, there's this icon that I can't tell what it's for, I've already search all over the APP for updates but nothing, I just decided to coexist with the icon as it never goes away. Maybe there's something I'm not doing right to check the icon. Here's a screen capture of the mentioned icon.
[IMG]http://i45.tinypic.com/10f252b.png[/IMG]
RL=http://imageshack.us/photo/my-images/521/captureit25042012191027.png/][IMG]http://img521.imageshack....
Uploaded with [URL=http://imageshack.us]ImageShack.us[/URL]
3. Crazy pointer.
Sometimes, not always, the pointer just go mad, it start to move by itself, and when one tries to write it becomes impossible, I've tried changing the sensitivity of the pad but no changes.
Thanks in advance for any advices you can give me.
Solved!
Go to Solution.

Awesome! You should now be fine for those two... my guess is the crazy pointer may just be due to an over-sensitive trackpad (usually happens when the trackpad gets covered in skin oils). Try cleaning it once in a while with a soft cloth to remove any finger oils and that should help with that.
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Curve 9300 won't turn on all the way, please help!

My daughter has a blackberry curve 9300. It froze on her so she tried to reboot it and now its gets 3/4 of the way and reboots again. Ive tried everythings possible like desktop manager and jl_cmder but nothing seems to work. If anyone has any suggestions i would be very greatful

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I need to know a lot of things about Blackberry Curve 9300, I need hel please...

Hello there! Some of the questions or problems I'm encountering now maybe for some is nothing & seemed silly but for me it's giving me headache. First, just downloading & installing the Blackberry Desktop Software for PC is giving me a problem already, I downloaded & installed Blackberry Desktop Software v.5.0 but seemed not compatible with my PC & Blackberry Curve 9300, some options & features were missing/incomplete. So what is the best BB Desktop Software for BB Curve 9300? And I want to upgrade my BB Curve 9300 v.5.0.0.977 (Platform 6.3.0.63) to 6 OS. However, I want to know the advantages of the 6 OS first, what features are so special with this OS? Is it ok to download & install the 6 OS leaks? Among those leaks(V.6.0.0.448; v.6.0.0.418, v.6.0.0.380, v.6.0.0.344; etc.) what is the best & safest & most compatible with version of blackberyy Curve 9300 that i have??? Is it a must to upgrade my version of BB Curve 9300 to 6 OS? Í love changing my themes, wallpapers & ringtones but the version I have doesn't allow me to do so... So limited choices... What can I do???
I will really appreciate any comments, suggestions, replies regarding my concerns... Thanks!!!

Hi and Welcome to the forums!
Wow...that's a lot to pack into a single paragraph with a large colorful font! But, let's see if we can take your points one by one, shall we?
Netteski wrote:
First, just downloading & installing the Blackberry Desktop Software for PC is giving me a problem already, I downloaded & installed Blackberry Desktop Software v.5.0 but seemed not compatible with my PC & Blackberry Curve 9300
Exactly how did it seem not compatible? Precise descriptions are always better than vague generalities...which leave us to only guess...which helps no one I find...
Netteski wrote:
some options & features were missing/incomplete.
Again...what, exactly?
Netteski wrote:
So what is the best BB Desktop Software for BB Curve 9300?
The most recent version (6.0.1.18), available here:
http://us.blackberry.com/apps-software/desktop/
BTW...the version of the Desktop Software itself is not at all tied to your BB model, nor your BB OS level. It is always best to use the most recent Desktop Software version, regardless of BB model/OS that you have. (There are some very special cases that are exceptions to that...but they are indeed very special.)
Netteski wrote:
And I want to upgrade my BB Curve 9300 v.5.0.0.977 (Platform 6.3.0.63) to 6 OS. However, I want to know the advantages of the 6 OS first, what features are so special with this OS?
OS 6 is very very different from OS 5. I suggest you read the release notes, view the videos, and other things. If, ultimately, you decide you don't want it, then you can always fall back.
Netteski wrote:
Is it ok to download & install the 6 OS leaks? Among those leaks(V.6.0.0.448; v.6.0.0.418, v.6.0.0.380, v.6.0.0.344; etc.) what is the best & safest & most compatible with version of blackberyy Curve 9300 that i have???
I don't know if those versions are leaks or not. But, if they are from a carriers download web portal:
http://us.blackberry.com/support/downloads/download_sites.jsp
then they are official and not leaks. From what I can quickly find, the most recent official OS for the 9300 is 6.0.0.461 (from Telus). Typically, on this officially sanctioned (by RIM) site, we shy away from much discussion about leaks since they have bypassed the official channels and are not sanctioned by anyone for release to the general public.
Netteski wrote:
Is it a must to upgrade my version of BB Curve 9300 to 6 OS?
Nope...you can stay behind for as long as you want. Just be aware that someday your OS will be End Of Life and there will be no further formal support. Before you ask...no, I've no idea when that would happen.
Netteski wrote:
Í love changing my themes, wallpapers & ringtones but the version I have doesn't allow me to do so... So limited choices... What can I do???
Given that OS 6 is even newer, I'd expect that your choices for those things would be even further limited. But, over time, that will shift and there will be plenty of options for OS 6 for you to play with.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Invisible cursor in email messages on Curve 9300

Hello,
Just got new Curve 9300 (previously had Pearl). My OS is 6.0 Bundle 2534 (v6.0.0.570, Platform 6.6.0.212). My carrier is Orange.
I have noticed that the cursor is not visible in messages in my Desktop email box (i.e.. Email coming from my employer's BES), but the cursor is visible in other email boxes.
However, in my Desktop email box, I can make the cursor visible by clicking the Shift key.
This is not really a problem, but I am curious whether it is a bug or a feature and whether other Curve 9300 owners have had the same experience.
William

Check You have Active BlackBerry Data Plan (If no the contact your network service provider)
Check Yahoo Mail, Gmail for BlackBerry. Make sure that POP or IMAP enabled on your mail account.
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If the Problem Solved mark as "Solution" for posts that have solved

Can't see my pictures on my BlackBerry Curve 9300

Hi I have a brand new BB curve 9300 and whenever I take a picture or receive a picture through BBM I cannot see my picture in the Media folder. However when I go into Media>>>Highlight Pictures and instead of opening pictures I click to BB key and choose the explore option, I can find my pictures by going through Device Memory/home/user/pictures is there a way to fix this ?

Go to Applications >Files >Media Card > BB button> show hidden> Blackberry> All your files will be displayed.
I hope this will help

Curve 9300, applications to MicroSD card

I have the BB Curve 9300 with OS 5, and would like to move applications to the microSD Card to create space and be able to load more applications to the phone, Is it possible? Should I migrate to OS 6 to achieve this? Thanks in advance for your advice

SIM problems must be taken up directly with your carrier, Telus. Give them a call and have them help you get it working. Sorry, wish there was more we could do for you here.
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Trouble when typing and scrolling on Curve 9300

My girlfriend had a bb curve 9300 and has an issue when she types text and scrolls through the menus. When typing txt the phone will produce random foreign characters (the language is definetly set to english) and the cursor will move randomly throught the txt so she can't construct sentences as it will sometimes start typing within another word. Also when she's scrolling through the menus the cursor will move all over the screen and not in order. E.g when she scrolls down it will jump to an icon sometimes on the other side of the screen. Her phone provider has washed their hands of it saying its out of warranty but they sent it away anyway and it came back saying its water damaged, impossible as its always in a case and never out of her sight, and wasn't worth their while fixing it. I sent it off through my bank insurance and its come back today allegedly 'fixed' however within half an hour its doing it again. Any suggestions apart from giving her my bold when I get my new one when I upgrade next week?

In order to use your 9300 you will need to have a specific BlackBerry BIS data plan. Without it your device will not work as expected.
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Arabic language input system error curve 9300

i have a blackberry curve 9300 running ios 6. every time i try to write in Arabic, whenever i hit teh space bar, i get a message "imput system error. system is being restarted" is there a solution to this?

Hello!
That error typically means that there is serious corruption in your OS...and a clean OS reload is needed to attempt to cure it.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Synchronisation problem between Curve 9300 and Outlook

I have a Curve 9300 on 6.0 that synchronize with Outlook 2007.
Everything worked fine until last week (or so) when my Calendar entries on the BB don't synchronize anymore with Outlook. The Outlook Calender entries still synchronise on the BB. Everything else synchronise perfectly.
Since this is a new problem, I assume that something has changed either on the BB or on Outlook that makes this feature stop working. This is making my life complicated. Has anyone experienced a similar problem, and has found a solution?
Any help is appreciated.
Thanks,

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9300 Doesn't start. Stucks at boot screen

Hi,
I've got a brand new Curve 9300 less than a week ago. I've updated it's OS to version 6, and it worked perfectly.
When I attempted to configure my email, it automatically asked to update with my carrier's email setup software. I just chose ok. I got three warning messages, which I don't exactly remember but it was about something may not function correctly (regarding to version difference). I just continued installation, and it asked for a reboot.
When I rebooted the mobile, it goot stuck at the boot screen. Then nothing! The thin status bar bellow BlackBerry's logo fills up until it's full, then nothing happens. When I wait for longer time (a few minutes), I get a message on a white screen with a tiny font with "App Error 606", with one option of 'RESET'.
I pulled out the battery and restored it a few times, nothing different.
Notes:
The LED does not do anything, except for a single red blink when it reboots
The keboard seems to be responsive. I get the Alt and Shift indicators in the top right corner when I press them
The power button doens't seem to cause any response
I appreciate your help.
Edit: The Desktop Software shows that the device is not connected, even though it's attached to the USB cable.
Edit: The Alt-Shift-Del combination causes the system to go to a blank white screen with that "app error" mentioned above
Solved!
Go to Solution.

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
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How to transfer photos from curve 9300 to pc in a Vista OS

How do I transfer photos taken by my Blackberry Curve 9300 to my pc, which uses a Vista OS? With the Blackberry Desktop software I synchronized the data and I backed up the phone, but I cannot find the photos on the pc. The backup files cannot be opened, but some websites claim to sell software which would allow me to open the backup files.
I also tried to access the phone's photos through the pc's control panel, but the control panel does not allow access to this drive. It shows that a device is connected, but I cannot access it.
Thanks in advance.

Hi and Welcome to the Community!
Vista is a cranky beast...like every other OS from MS, it was quite flawed IMHO, and hence had a very short lifespan.
For the backup, indeed you are correct that the file is of a proprietary format...this is by design. 3rd party PC apps do indeed exist to try and parse it out to a "human usable" format, but quite often photos aren't even included in the backup, so doing so would be of no value anyway. Please refer to the "backup" link in my auto sig on this post for best practices regarding backups.
The best way to obtain these files (photos are simply computer files, after all) is to use Mass Storage Mode. Refer:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/HOWTO-use-your-blackberry-as-a-USB-de...
KB11879 What is mass storage mode
KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.
KB23450 Copy documents to a BlackBerry smartphone using Mass Storage Mode
KB18475 BlackBerry Storm smartphone is not detected by BlackBerry Desktop Manager in Windows Vista when mass storage mode is enabled
KB29523 How to manually transfer files between a BlackBerry smartphone and a Windows computer
There may be other useful KBs...you can, of course, search the KB database just as well as I can for you.
Do keep in mind that Vista is wonky...there are situations where functionality via Vista just doesn't work, but it's a fault of Vista rather than anything else. It's also possible that your version of the Desktop Software is not the most recent...but you've not revealed that, so all I can do is point you to the download location for the most recent:
http://us.blackberry.com/software/desktop.html
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My Curve 9300 lost service need help ASAP

I lost all serivce on my blackberry curve 9300 and the only way I get service is if I go outside my house. Sometimes I get service in my house but it's for 5 seconds and then I get "searching for network" then it goes to "SOS" I need help ASAP.

yankeegirl32491 wrote:
My carrier won't do anything about it because I'm not an authorized user of the account which is stupid. I wasn't having a problem with service for about a year and yesterday my service just cuts out for no apparent reason.
Hello...well, that's a bit disconcerting...aiding and abetting what could be an unethical use of service...but I'm hopeful that there are further details that mitigate that suspicion. In any event, review this KB for perhaps helpful information:
KB03448 Network status indicator shows "SOS" on the BlackBerry smartphone
It is possible that they have a tower out, and you now are receiving service from a more distant tower, which does not have adequate signal strength to work through the walls of your house. But, sadly, there is no way for you to actually find out if such is the case or not.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Why Does My Curve 9300 Keep Freezing

Why does my BB Curve 9300 keep freezing?
Solved!
Go to Solution.

The reason it's freezing all the time is you are out of application memory.
I recommend installing BlackBerry Desktop Software and making a full backup of the device. Then do a Security Wipe. You can do the wipe by going to Options and type security wipe in the search bar. Don't include the media card but include 3rd party apps. You can install those again later via BBWorld.
When it's done, you can restore only the databases you really need like email, calendar, contacts, etc.
When you're all done make sure that media is saved to the media card. I recommend getting a much bigger card so you have room for pictures and videos. You don't want that data saved on the device memory.
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Curve 9300 bug button

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