Curve 9300 connecting to boot rom problem

Hi everyone, I have a curve 9300 and I tried to install an update to the OS. The problem is when i get to the part that says "connecting to the boot rom" the phone starts rebooting and goes like this 3 or 4 times, resulting on a failed update. I already have tried to use another USB port, another computer, connect the blackberry to the pc with the battery pulled, tried another usb cord, all of which failed. Can anyone help me solving this?

Hello Edi27 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you are experiencing an issue installing your device software.
Did this error come up after the update installed or during the update?
Does the device display any error on the screen or just the BlackBerry start up logo?
Have you tried to reboot your device in Safe Mode as shown in KB17877?
Thanks!
-HMthePirate
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Similar Messages

BBBOLD 9000 CONNECT TO BOOT ROM PROBLEM

Hi Everyone,
I tried to upgrade my BB Bold 9000 to 5.0, BUT WHEN CONNECTING TO BOOT ROM, THE BB FAILS AND REBOOTS, PLUS I CANT UPGRADE WITHOUT THE BATTERY IN THE BB. :-[ IM STUCK, PLEASE HELP ME!
I have attached the error message
error message gave me some option i tried that tooo but still the same problem.
Someone please help
Thank You
Apperciate.

Are you able to upgrade via wi-fi? Have you done a patch upgrade before using the same Desktop Software/USB cable/PC? I have never seem this error so I'm trying to pinpoint were exactly the problem could be. I'm suspecting you might have had problems on your previous upgrade or you installed a corrupt application? I'll keep in touch.
Thank you for the question (I hope you have backed up all of your important information)
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Reload Software 507 - stuck at connecting to boot rom

1. My Curve 8900 (Orange Unlocked) had an app error 523 and didnt load, so I wiped it with BBSAK.
2. After that, my phone starts and shows a white screen with an image and below the error message "Reload Software:507" and stays like that.
3. I have followed every blog and have followed every step, but the OS is not loading on the device and it gets stuck at connecting to boot rom.
4. When I open the Loader, my PIN number shows without any problem, so I click "next". When I've selected the apps I want to be installed and click "finish", my phone will reboot twice when the PC shows "Connecting to boot ROM" geting a "fatal error message has ocurred [A0x00000001]" on the loader.
I've been stuck at this process for too long and decided to post here for help.
Is there any solution for my device.
Thanks!

Hi vatsal
Welcome to BlackBerry Support Community Forums
You can try JI Cmder to wipe again and then try to load the OS ,But remember you had to click the Next button on the screen as soon it shows USB PIN : UNKNOWN or else you had to try again :
What to do next if Jl Cmder will not connect and wipe
If that fails then as a last resort you can try this :
KB27956 : How to recover a BlackBerry smartphone from any state
Please try it and let us know.
Prince
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Blackberry 9790 STUCK at connected to Boot ROM -- tried all solutions

Desperated!
Blackberry 9790 shows connected to boot rom error and always restarts if clicked retry when upgrading with official new OS, then wiped with javaloader.exe, displaying 507 error, problem persists.
Device can always be deteced when connected to DM/Loader/Device Manager, when tried to continue to load OS using DM/Loader, an error pops the same way as before.
Tried with all suggestion/solutions can be found on forums(including this one) and still no luck. anyone can shed some lights here again?
THANKS IN ADVANCE!
Learning Blackberry API
Solved!
Go to Solution.

k don't worry just went through this,
1.go to this link download the latest beta of blackberry desktop software 7
http://opensourcebb.com/2011/11/leaked-blackberry-desktop-software-7-0-0-32-no-keycode-needed/
2. download and install the update for your 9790 which i assume u already did.
3. open cmd , type cmd in start menu , right lick and select run as admin
4. do the following command to change directory " cd c:/programfiles/commonfiles/apploader/ .... This is just the generic path find the right one on your computer
4. after changing directory type this " loader.exe /nojvm "
it will start and it should reinstall your os . This works. i just did it

Blackberry Curve 9300 won't boot up

So I have a BB Curve 9300, and yesterday it was very slow, timer icon kept popping up etc. This in itself is a fairly common occurence on my phone, as it's 3 and a half years old and well used. Anyway, as per usual when this happens, I did a battery pull and left it to reboot. Anyway, about 5 minutes after I put the battery back in, I noticed that the "loading bar" on the boot-up screen was roughly two thirds full. Brilliant progress, I thought, and left it to carry on. I checked again 5 minutes later, and the screen hadn't changed, and it still hasn't. I've battery-pulled it several more times, each time getting to the same stage before freezing. I've tried getting it to work whilst charging, without charging etc, and nothing works.
If someone could offer me a solution that doesn't involve sending it away (I'm a teenager who really doesn't like being away from my phone), I'd be hugely grateful

marmite25 wrote:
So I have a BB Curve 9300, and yesterday it was very slow, timer icon kept popping up etc. This in itself is a fairly common occurence on my phone, as it's 3 and a half years old and well used. Anyway, as per usual when this happens, I did a battery pull and left it to reboot. Anyway, about 5 minutes after I put the battery back in, I noticed that the "loading bar" on the boot-up screen was roughly two thirds full. Brilliant progress, I thought, and left it to carry on. I checked again 5 minutes later, and the screen hadn't changed, and it still hasn't. I've battery-pulled it several more times, each time getting to the same stage before freezing. I've tried getting it to work whilst charging, without charging etc, and nothing works.
If someone could offer me a solution that doesn't involve sending it away (I'm a teenager who really doesn't like being away from my phone), I'd be hugely grateful
Hi marmite25
Welcome to BlackBerry Support Forums
Have you recently installed any application before this Problem started ? Think carefully any new application , theme , wallpaper or any recent app update !
If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
KB10040 :How to view or remove installed application on a blackberry smartphone
If above method fails or you're unable to boot your device on safe mode then only way out is to reload your device OS. As your device struck on a reboot loop so it won't allow a simple reload method . follow the below KB article to reload your device Software.
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Please note , while reloading in this manner you'll loose all data within your device but if you have a previous back or using BlackBerry protect then you can easily restore them back.
Try it and let us know if you feel any problem.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Connecting to boot rom

Hello, I tried to upgrade my device 8830 blackberry CDMA phone. From first it seems every thing is working smooth for 20-30 minutes but after that it is doing the process "Connecting to ROM" but it is not going ahead of it. It seems it is hanging there. What could be wrong in this ? Why it's process is not going forward.

Hi,
That is supposed to happen.
The devcie is rebooted and then the PC waits for the device to restat and will then take the new OS from the PC.
But you can check a few things: - ensure that power management does NOT turn off the USB port power when their is no traffic!
Device Manager - Universal Serial Bus Controllers - USB Root Hub (#1 thru to the last one)
Properties - Power Management - UNcheck all.
Do that to all the USB root hubs and try again.
Message Edited by OzBBerry42 on 05-26-2009 11:01 AM
Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq

Blackberry curve 9300 connected to wifi but cannot use apps only bb browser

hi guys im new here and its my first time to use blackberry unfortunately for me im very disappointed.. im already connected to wifi but cannot use any application like facebook,twitter,badoo etc.. i didnt try my bb messanger yet but im sure it wont connect as well.. Even my BB app world giving me error message "we cannot connect you to the app world please ensure that your device is connected to a wireless network and try again" what the???? im already connected to a wifi.. and the weirdest thing is that i can browse the internet using the bb browser and watch videos on youtube on the youtube app installed already to the phone.. but again the apps that i installed is not connected..
So what i notice the simple rebooting of the phone wont work i need to remove the battery and wait the phone to load then i can connect to app world but after few minutes... it will give the error message again..
Now im thinking to swap this phone and get another brand if this problem wont be solve whats the use of apps if i cant use it??! i already called my network provider and they told me i need to purchase package for data.. are you kidding me??! i got wifi why should i pay for data!
im sorry for the long message but im so disappointed and wants to solve this issue asap .. thanks..
my phone software:
v 6.0 bundle 2475 (v6.0.0.546)

Hello,
thank you for your message and sorry for the problems you have with your BB.
Have you checked your Firewall Settings and Application Settings, to make sure, that all apps have access to the internet and are not blocked? Also do you use the phone on BIS or BES, meaning do you use it personally or are you connected to a corporate enterprise server? In the last case, their might be restrictions from your server administrator.
I would try to go through all that and see if it works afterwards. Also go and check the application settings to make sure everything is correctly set up there.
The other thing I would look into is your router. Have you restarted your WiFi router as well? Checked on the Firewall there and everything?
As for the datapackage: There are several people here on the forums, complaining, that WiFi does not have priority over mobile data. This means, that if you have a dataplan and activate WiFi, you would still browse using your dataplan and not WiFi, unless you a) either turn off your mobile data connection, which makes you unreachable for calls, sms, etc. or b) if you are a prepaid user, wait until your balance is depleted, in which case the mobile data won't work anymore and you will connect through WiFi.
This is however different and should not affect you. Since you do not have a dataplan (at least that is what I understand from your posting), there is no dataplan to use and hence WiFi would have priority for connection with the net, since it is the only available source.
I would give it a bet, that it has something to do with your phones settings in any way, or with the router itself (though this is probably unlikely).
You can check your firewall settings by doing the following: Browse to your Settings Application or hit Options within any app. Go to advanced settings, check your security settings. You may also want to check your phones WiFi settings, by opening the connections app and open the WiFi configuration.
Hope that helps, sincerely,
Ben

Boot Rom/Hard Drive Problem on Pismo. Any thoughts? CPU?

Hello. Here are the details of my problem, and the chronology of events leading up to it. Any thoughts or information that might lead to a solution would be appreciated.
G3/500 Pismo running 10.4.8 on a recently installed (used) 80GB hard drive. Everything working fine, but weak signal on Airport network (MDD (FW) 2x1.25ghz w/Airport Extreme Card, dialup)
Removed Airport card, installed PCMCIA Belkin F5D7011 125 plus. Worked fine, signal still not great. OS kept creating new ports every time Internet Connect was opened. Weird. I decided to restart to see if that would clear up the problem. Also upgraded Airport software to latest (extreme) version. Later wondered if this might have been a bad idea since the Pismo wasn't originally designed to support 802.11(g) cards, but...
Restarted-- or tried to. Got four beeps and 1 long, 3 short flashes on the sleep LED. Reset and repeated this several times. Switched hard drives experimentally. No more beeps, but hard drive spun up.
Eventually nothing even after reset-- no beeps, no spin-up.
Apple says four beeps is a boot-rom problem. A diagram of the logic board shows the boot rom on the CPU board. (Important note: it has been dry here of late, and I changed the Airport card. Static electricity problem? I didn't notice a discharge but...)
I've ordered a G3/400 CPU from eBay to see if that is the problem. I figure I can resell it if it is not the culprit.
Do you have any thoughts on what else it might be? I'll report back here on whether the CPU replacement fixes the problem. Similar symptoms on a Lombard, minus the four beeps, were corrected by replacing the CPU.
Anybody have a G3/500, G4/550, or G3/900 CPU for sale?
Again, any responses to my inquiry would be sincerely appreciated.
From Northern California,
reidjam7

James,
Your Pismo can run an "extreme" 802.11g wifi PC card in the PCMCIA/CardBus slot with no problem; however, you are limited to the original AirPort card under the keyboard...no extreme.
A few procedures you might try in your diagnosis:
1. Remove all peripherals, including PC cards and the optical drive.
2. Lift off the microprocessor card. Apple recommends you remove the heat sink and CPU card as one unit so as not to disturb the thermal transfer pad between the heat sink and CPU; be very careful as you can mistakenly pop the heat sink off including the plastic bracket around the CPU. If you have removed the heat sink in the past, then this would be the safest procedure.
3. Remove/reseat the lower memory module, then firmly seat the microprocessor card; push down very hard on the right side of the card next to the HD and closest to the palm rest where the multi-pin connector resides on the underside. Press down very hard...you may even hear a snap as it fully seats. At this stage you can just plug in the power adapter and see if it will start. I suggest this procedure only because another user stated he solved his bootROM failure which was apparently due to a poor or oxidized connection. There is a very low probability this will be the solution.
4. If no boot, disconnect the HD ribbon cable from the logic board, then try starting; a working powerbook in this configuration should produce the gray screen with a flashing '?'.
5. If still no boot, disconnect the internal rechargeable backup batteries (the red/black/white pigtail from the two round batteries that plugs into the logic board), then try starting. A dead/internally shorted backup battery can prevent startup.
6. Lastly, disconnect the keyboard ribbon cable, then try starting.

MEDIA SERVICES ARE NOT AVAILABLE - CURVE 9300 3G / WINDOWS 7 ULT

I have installed the Blackberry desktop software and my new Curve 9300 connects and preforms the feature of syncing with my Outlook 2010 and does the backup and does the software upgrades for my phone. The one thing i cannot seem go get to happen is the media sync. The card is installed and under the option the card is enabled and sees the 2GIG therefore i assume the mass storage mode is turned on since both check boxes are enabled at the top of STORAGE in OPTIONS.
What can I do about this? I have just about spent my entire day reading thru the net trying to get differnt takes on the problem but at this point before i have installed and uninstalled to the point of creating havoc on my laptop i would just like to know a direction to take. Also if this matter or not when the phone is plug in thru the USB cable and in "My Computer" I do not see the 2Gig Card listed as a drive or anything like that.
Current version of OS software on the phone is 6.0.0.461
Current Blackberry Software is Dec 6.2010 Bundle 21

Thats good advice.
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Bold 9700 stuck on boot ROM

i have a 9700 and i have been trying to update to 6.0 os. every time i do it, it gets stuck on "connecting to boot ROM". its a t-mobile phone that is unloked and im over seas. any ideas?

Hey njimenez86,
Welcome to the BlackBerry Support Community Forums.
I would suggest re-doing the update from www.blackberry.com/update
-ViciousFerret
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Connection Problem with Vodafone on Curve 9300

I have curve 9300 with OS version 6 and with a Vodafone prepaid connection in Kolkata Circle. Recently I activated BIS 399 plan (Mail+Maggenger+Surfing) plan but Vodafone is still unable to provide me the service. From the day of activation ( 8 days ago) my tower is constantly fluctuatuin between 3G and 3G(B) when the network mode is selected as 2G&3G. They have asked me to select my Network Mode to 2G only and after that my tower is shifting between edge and EDGE. They haven yet figured out the problem. I do not think that there is any problem with my handheld but their network. Anyone here faced problem similar to this please share your experience. Please also help in this regard. Thanks in advance.

Hello ashoct28,
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/kqMaD3
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3
Thank you
-DrP
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BB Curve 9300 won't connect to email servers

Hi all please bear with me as I try to explain this!
I have a BB Curve 9300 on PAYG with Orange. It has always worked fine and emails for all email accounts always came through.
Then yesterday Orange tried to take the £5 for the BB services but I didn't have enough credit so obviously it all ended. I topped up today and they have taken the money. However my emails are not updating/downloading.
I have checked and I have the latest software and I have gone into options -device- advanced system settings etc and it says my handheld is registered for bb services. (But now when I go to options, I can't find the device option to re do this!). If I go to setup - email accounts, it tries to open up the emails I had set up it says checking etc then comes up with your device had a problem connecting to the server.
I've tried a battery out reset etc to no avail. If I click retry it just keeps coming up with the same message. I can access Twitter and Facebook on it (Twitter is slow and alerts take a good few minutes to come through).
My wifi is set up and working, I've got the 4/5 dots, i'm connected to 3G and have UMA in the top right of the screen. So everything appears to be the same as it was before the payment problem.
Can anyone please suggest what to do? Please keep it simple as I'm not that great with IT stuff, until I know what i'm doing!
Any advice will be much appreciated!!
thanks
Mary

Hi and Welcome to the Community!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you could try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9300 Doesn't start. Stucks at boot screen

Hi,
I've got a brand new Curve 9300 less than a week ago. I've updated it's OS to version 6, and it worked perfectly.
When I attempted to configure my email, it automatically asked to update with my carrier's email setup software. I just chose ok. I got three warning messages, which I don't exactly remember but it was about something may not function correctly (regarding to version difference). I just continued installation, and it asked for a reboot.
When I rebooted the mobile, it goot stuck at the boot screen. Then nothing! The thin status bar bellow BlackBerry's logo fills up until it's full, then nothing happens. When I wait for longer time (a few minutes), I get a message on a white screen with a tiny font with "App Error 606", with one option of 'RESET'.
I pulled out the battery and restored it a few times, nothing different.
Notes:
The LED does not do anything, except for a single red blink when it reboots
The keboard seems to be responsive. I get the Alt and Shift indicators in the top right corner when I press them
The power button doens't seem to cause any response
I appreciate your help.
Edit: The Desktop Software shows that the device is not connected, even though it's attached to the USB cable.
Edit: The Alt-Shift-Del combination causes the system to go to a blank white screen with that "app error" mentioned above
Solved!
Go to Solution.

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
1. If any post helps you please click the below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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TWO PROBLEMS:( BLACKBERRY CURVE 9300) 1) Unable to send/receive e-mails 2) black square with a minute hand whizzing round

Hello,
I have a BLACKBERRY CURVE 9300
i would be most grateful if someone could help me with persistent problems, which ive previously enlisted the help of T-mobile to resolve but to no avail.
1) I am unable to send/ receive e-mails, this has been an ongoing problem which seems to sort itself out for a short while then returns, i have been asked to remove e-mail accounts from device and re-boot, and as i say works for a short time then starts again.
2) I have this annoying black square in the middle of the screen with like a second hand whizzing round which can sometimes last ages. I was told by t-mobile this was due to not doing regular device updates, i have since done this and as i type continue to see this symbol.
Any advice/suggestions would be gratefully received.
Thankyou.
Andrew Goodall

The spinning clock is usually an indicator of low memory. Make sure you are completely closing apps your aren't using by using the close or exit option in the menu instead of just backing out of the app with the escape key. Also check your memory after you have rebooted your device. If it is still low then you may have to delete apps you absolutely don't need or use to get memory back.
As for the email issue I am assuming you have a data plan since you have tried to fix the problem with Tmobile. If you haven't done so you may have to re-register your phone on the network and or log into Tmobile's BIS site to resend your service books.

Some problems I have with my Curve 9300. Hope you can help me.

Hi everyone.
I decided to post here to know if someone can help me out, I'm a blackberry curve 9300 user - O.S. 6, I've had the smarthpone for a while now, but since the beginning I've been having some minor details, I want to know if there's a simple solution for those things.
1. Browser.
Since the beginning, the phone native browser has this problem where it starts to load a page but at the middle it just stops and goes back to the home page, so that I can't load any page. I have to search for another browser which works just fine, but maybe there is something I can do to solve this since youtube or othe pages only load on the BB browser and as I said, it doesn't load the pages. It doesn't promp any error message or anything.
2. Don't-know-what-it's-for Icon.
For a few months now, there's this icon that I can't tell what it's for, I've already search all over the APP for updates but nothing, I just decided to coexist with the icon as it never goes away. Maybe there's something I'm not doing right to check the icon. Here's a screen capture of the mentioned icon.
[IMG]http://i45.tinypic.com/10f252b.png[/IMG]
RL=http://imageshack.us/photo/my-images/521/captureit25042012191027.png/][IMG]http://img521.imageshack....
Uploaded with [URL=http://imageshack.us]ImageShack.us[/URL]
3. Crazy pointer.
Sometimes, not always, the pointer just go mad, it start to move by itself, and when one tries to write it becomes impossible, I've tried changing the sensitivity of the pad but no changes.
Thanks in advance for any advices you can give me.
Solved!
Go to Solution.

Awesome! You should now be fine for those two... my guess is the crazy pointer may just be due to an over-sensitive trackpad (usually happens when the trackpad gets covered in skin oils). Try cleaning it once in a while with a soft cloth to remove any finger oils and that should help with that.
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Curve 9300 connecting to boot rom problem

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