Curve 9300 Doesn't start. Stucks at boot screen
Hi,
I've got a brand new Curve 9300 less than a week ago. I've updated it's OS to version 6, and it worked perfectly.
When I attempted to configure my email, it automatically asked to update with my carrier's email setup software. I just chose ok. I got three warning messages, which I don't exactly remember but it was about something may not function correctly (regarding to version difference). I just continued installation, and it asked for a reboot.
When I rebooted the mobile, it goot stuck at the boot screen. Then nothing! The thin status bar bellow BlackBerry's logo fills up until it's full, then nothing happens. When I wait for longer time (a few minutes), I get a message on a white screen with a tiny font with "App Error 606", with one option of 'RESET'.
I pulled out the battery and restored it a few times, nothing different.
Notes:
The LED does not do anything, except for a single red blink when it reboots
The keboard seems to be responsive. I get the Alt and Shift indicators in the top right corner when I press them
The power button doens't seem to cause any response
I appreciate your help.
Edit: The Desktop Software shows that the device is not connected, even though it's attached to the USB cable.
Edit: The Alt-Shift-Del combination causes the system to go to a blank white screen with that "app error" mentioned above
Solved!
Go to Solution.
You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
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