Curve 9300 error message: there was a problem during installation. Please try again when using app world
hi
I have a curve 9300 using os 6 and the latest app world 2.1.1.. something
when i try to download apps it initiates the download then after a couple of seconds after starting it shows the error message "there was a problem during installation. Please try again"
i have tried ALL the suppourt forums (KB26671 and KB30074) and suggestions/threads and called my network but none have worked.
these were reinstallign app world, making a new blackberry id as the other email address was associated with an old blackberry, security wiping the phone then restoring it and entering the new bb id, changing the date to 2014 and then hard wiping the phone and restoring it
i have twitter, facebook and bbm ect apps but these are RIM made i think and already preinstalled. everything else on the phone works fine
i have tried both wifi and network internet and battery pull
i really dont know what else to try or who else to contact to fix it. very annoying paying for a service you cant even use!
any help or more ideas would be great!
thanks
Hello carckberrypie,
In this case i would recommend wiping the BlackBerry smartphone. To do this we would need to back up the BlackBerry smartphone http://bit.ly/aSediX
Once backed up please follow the link below to perform a security wipe of your BlackBerry smartphone.
Link: http://www.blackberry.com/btsc/KB14058
Test the BlackBerry smartphone and proceed with a selective restore as outlined below.
Link: http://www.blackberry.com/btsc/KB10339
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
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