Curve 9300 problems

Hi I am new to using a blackberry and only got one yesterday. I am trying to setup my email on my 9300 curve and it keeps saying. Activation request failed. A service connection is unavailable any ideas. All I did was put my path sim out of my nokia. Thanks
MOD EDIT: Subject changed to reflect a new topic

Hi bakerboy
Welcome to BlackBerry Support Forums
bakerboy wrote:
Hi I am new to using a blackberry and only got one yesterday. I am trying to setup my email on my 9300 curve and it keeps saying. Activation request failed. A service connection is unavailable any ideas. All I did was put my path sim out of my nokia.
A normal data plan from your Carrier will not allow any Proprietary BlackBerry applications on your BlackBerry 9300 . To use email services you need a specific BlackBerry data plan also know as BIS on your SIM account.
Call your Carrier to activate such specific BlackBerry plan.
Good luck
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Curve 9300 problem ..... Please Help ! (SORRY FOR DOUBLE POST)

SORRY FOR DOUBLE POST GUYS, it bugged and I don't know how to delete it ! I don't want to get an infraction :/ ..
Hey Guys ! First of all, I'm new to the community and looking forward to be as active as possible to help people and get help from professionals ! (And sorry for my bad english tho :/..)
So here's the problem ...... I bought a blackbery Curve 9300 today, and what happens, is when I try to update it, it gave me at first, error 507 (Which means there's no OS in the device I suppose) ... when I tried to update it again, it gets stuck on ''Reconnecting to JVN'' or ''JVM'' can't remember ..... ive been trying to find a solution for hours and stil no luck .... i tried pulling the battery out and putting it back in, but doesnt work ..... a pop up message told me to go to control panel, check for USB Root hub and put a check mark on a certain option, but they were already checked ..... this situation is extremely frustrating because the guy from whom i bought the phone doesn't answer anymore, and I don't really want to take it to a store to repair it for like 60-80 $ or whatever ..... if possible, I'd like to get some help please !!!
Thank-You in advance guys !

Hi 12khaled21,
Welcome to the community.
Error code 507 comes when there is no OS installed in your device.
Try downloading appropriate OS and install it.
Check this link KB10144 and reply back.
Raj
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Curve 9300 Problem running jmirc app

Hi, i just switched from a Curve 8520 to a Curve 9300. I have been using jmirc social networking irc application on my 8520 but it wont run on my 9300. Comes up with this Error trying to connect to IRC server, aborting....Exception: Invalid url parameter.
Does anyone know how to fix this?

I understand there is some language barrier here.
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Some problems I have with my Curve 9300. Hope you can help me.

Hi everyone.
I decided to post here to know if someone can help me out, I'm a blackberry curve 9300 user - O.S. 6, I've had the smarthpone for a while now, but since the beginning I've been having some minor details, I want to know if there's a simple solution for those things.
1. Browser.
Since the beginning, the phone native browser has this problem where it starts to load a page but at the middle it just stops and goes back to the home page, so that I can't load any page. I have to search for another browser which works just fine, but maybe there is something I can do to solve this since youtube or othe pages only load on the BB browser and as I said, it doesn't load the pages. It doesn't promp any error message or anything.
2. Don't-know-what-it's-for Icon.
For a few months now, there's this icon that I can't tell what it's for, I've already search all over the APP for updates but nothing, I just decided to coexist with the icon as it never goes away. Maybe there's something I'm not doing right to check the icon. Here's a screen capture of the mentioned icon.
[IMG]http://i45.tinypic.com/10f252b.png[/IMG]
RL=http://imageshack.us/photo/my-images/521/captureit25042012191027.png/][IMG]http://img521.imageshack....
Uploaded with [URL=http://imageshack.us]ImageShack.us[/URL]
3. Crazy pointer.
Sometimes, not always, the pointer just go mad, it start to move by itself, and when one tries to write it becomes impossible, I've tried changing the sensitivity of the pad but no changes.
Thanks in advance for any advices you can give me.
Solved!
Go to Solution.

Awesome! You should now be fine for those two... my guess is the crazy pointer may just be due to an over-sensitive trackpad (usually happens when the trackpad gets covered in skin oils). Try cleaning it once in a while with a soft cloth to remove any finger oils and that should help with that.
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Curve 9300 connecting to boot rom problem

Hi everyone, I have a curve 9300 and I tried to install an update to the OS. The problem is when i get to the part that says "connecting to the boot rom" the phone starts rebooting and goes like this 3 or 4 times, resulting on a failed update. I already have tried to use another USB port, another computer, connect the blackberry to the pc with the battery pulled, tried another usb cord, all of which failed. Can anyone help me solving this?

Hello Edi27 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you are experiencing an issue installing your device software.
Did this error come up after the update installed or during the update?
Does the device display any error on the screen or just the BlackBerry start up logo?
Have you tried to reboot your device in Safe Mode as shown in KB17877?
Thanks!
-HMthePirate
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Synchronisation problem between Curve 9300 and Outlook

I have a Curve 9300 on 6.0 that synchronize with Outlook 2007.
Everything worked fine until last week (or so) when my Calendar entries on the BB don't synchronize anymore with Outlook. The Outlook Calender entries still synchronise on the BB. Everything else synchronise perfectly.
Since this is a new problem, I assume that something has changed either on the BB or on Outlook that makes this feature stop working. This is making my life complicated. Has anyone experienced a similar problem, and has found a solution?
Any help is appreciated.
Thanks,

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
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Curve 9300 error message: there was a problem during installation. Please try again when using app world

hi
I have a curve 9300 using os 6 and the latest app world 2.1.1.. something
when i try to download apps it initiates the download then after a couple of seconds after starting it shows the error message "there was a problem during installation. Please try again"
i have tried ALL the suppourt forums (KB26671 and KB30074) and suggestions/threads and called my network but none have worked.
these were reinstallign app world, making a new blackberry id as the other email address was associated with an old blackberry, security wiping the phone then restoring it and entering the new bb id, changing the date to 2014 and then hard wiping the phone and restoring it
i have twitter, facebook and bbm ect apps but these are RIM made i think and already preinstalled. everything else on the phone works fine
i have tried both wifi and network internet and battery pull
i really dont know what else to try or who else to contact to fix it. very annoying paying for a service you cant even use!
any help or more ideas would be great!
thanks

Hello carckberrypie,
In this case i would recommend wiping the BlackBerry smartphone. To do this we would need to back up the BlackBerry smartphone http://bit.ly/aSediX
Once backed up please follow the link below to perform a security wipe of your BlackBerry smartphone.
Link: http://www.blackberry.com/btsc/KB14058
Test the BlackBerry smartphone and proceed with a selective restore as outlined below.
Link: http://www.blackberry.com/btsc/KB10339
Thank you
-DrP
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Click Solution? for posts that have solved your issue(s)!

Blackberry Curve 9300 3G: Problem with camera no flash and doesn;t take pictures

Hi!
I have a Blackberry Curve 9300 3G phone. Until recently my camera was working fine i.e. the camera took pics. However recently I can;t take pictures. I can access the camera screen I can zoom I can see old phots but when I click on the camera icon to take a pic there is no flash and no picutre is taken(as a side note tmy video works fine)
Any ideas of what may be the problem? Also is it a good idea to remove the battery to solve the problem and if I do so will alll my like memos, contacts etc be erased?
Thanks a lot!
Solved!
Go to Solution.

removing the battery may fix some glitches on the phone but it doe's erase files.
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TrackPad problem for curve 9300

Dears, I have bought a new BB curve 9300 more than a month ago from UAE and i am having a problem with the trackpad the sometimes it needs several touches to direct me up, down left or right , i tried the sensitivity from the BB SW but it has nothing to do , I noticed that the trackpad is raised a millimeter from the screen service level please advise how to resolve this problem Br Mina

Could do with knowing if moisture may be an issue. If it is or could be you must take out the battery, Sim and MC and leave it to dry out in a warm place for a couple of days if it got moist or 5 days if wet.
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TWO PROBLEMS:( BLACKBERRY CURVE 9300) 1) Unable to send/receive e-mails 2) black square with a minute hand whizzing round

Hello,
I have a BLACKBERRY CURVE 9300
i would be most grateful if someone could help me with persistent problems, which ive previously enlisted the help of T-mobile to resolve but to no avail.
1) I am unable to send/ receive e-mails, this has been an ongoing problem which seems to sort itself out for a short while then returns, i have been asked to remove e-mail accounts from device and re-boot, and as i say works for a short time then starts again.
2) I have this annoying black square in the middle of the screen with like a second hand whizzing round which can sometimes last ages. I was told by t-mobile this was due to not doing regular device updates, i have since done this and as i type continue to see this symbol.
Any advice/suggestions would be gratefully received.
Thankyou.
Andrew Goodall

The spinning clock is usually an indicator of low memory. Make sure you are completely closing apps your aren't using by using the close or exit option in the menu instead of just backing out of the app with the escape key. Also check your memory after you have rebooted your device. If it is still low then you may have to delete apps you absolutely don't need or use to get memory back.
As for the email issue I am assuming you have a data plan since you have tried to fix the problem with Tmobile. If you haven't done so you may have to re-register your phone on the network and or log into Tmobile's BIS site to resend your service books.

Curve 9300 Tracker Pad problems

Hi,
For some months now ive been experiencing problems with my curve 9300 tracker pad. It freezes and wont scroll. I have to restart my phone countless times before. i always ger an error which reads 'Uncaught exception: java.lang.Error".... Can i have a permanent solution as its getting frustrating?

Hello BiancaBriandt,
Welcome to the Community
Seems your handheld is getting hanged that is why your trackpad stucks ferquently. Please try by deleting 3rd party apps using below mentioned procedure...
Menu (Blackberry Sign) from home screen > select maximise panel > Option > Security > Security Wipe > Select Only 3rd party app > Type blackberry in given space and click on wipe.
Hope this may help you to come out of this...........
Good luck

New Curve 9300 memory problem

I purchased a new curve 9300, it has operating system 6.0 I checked the latest OS version with desktop software and it's up to date.
Unfortunately I can't use it as it has a memory problem.
Here is a photo of the screen. I took the photo with my Storm 9530 running OS 5.0
Any help would be appreciated, if I can't solve the problem I will be returning the phone.

Hello Sonic63
Have you tried a battery pull restart !
The Message Indicate that your device is out of memory , Check the File Free at Options > Device > Device and Status Informations > please check the free memory.
If you're using a Media card then be sure that media card support is turned On ,and your media are stored in your media card but not Device Memory.
Also look at this Knowledge Base which might help :
KB14320 How to maximize battery life and free memory on the BlackBerry smartphone
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Connection Problem with Vodafone on Curve 9300

I have curve 9300 with OS version 6 and with a Vodafone prepaid connection in Kolkata Circle. Recently I activated BIS 399 plan (Mail+Maggenger+Surfing) plan but Vodafone is still unable to provide me the service. From the day of activation ( 8 days ago) my tower is constantly fluctuatuin between 3G and 3G(B) when the network mode is selected as 2G&3G. They have asked me to select my Network Mode to 2G only and after that my tower is shifting between edge and EDGE. They haven yet figured out the problem. I do not think that there is any problem with my handheld but their network. Anyone here faced problem similar to this please share your experience. Please also help in this regard. Thanks in advance.

Hello ashoct28,
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/kqMaD3
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3
Thank you
-DrP
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Curve 9300 internet browser problem

hi users
i have just bought a blackberry curve 9300 .. its at&t made.. and it says that its internet will work only on hotspot option mentioned in one of the browser . and unluckily browser in my phone has no such option. i have been working on this issue for so long and couldnt find a productive solution. im helpless now. help me to get my internet working. its a kind request.

Hello Zainkhawaja
Welcome to http://supportforums.blackberry.com/
You must purchase a data plan for BIS blackberry tu
Hire a data plan to your operator data plan that suits to your needs...
Regards.
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Need help with a Blackberry Curve 9300, please...

Hello, everyone, I had a look around the forum and came across a post which offered advice one what to include in questions, so I have tried to include the info below.
Device info
Your carrier: Unlocked (was using Virgin)
Model info and OS version (Go to Settings, then Options, then about): Blackberry Curve 9300, OS 6
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 60%
Did a battery pull fix your issue? No
Apps installed and their version if possible. (Go to Settings, then Options, then applications): None, only the ones that come with it after reset to factory
BT device model/version (you will have to look at the BT device): Don't know what this means
When writing your question
Any other details that would help us out with your issue: This was my teenage brother's phone, which since has been given to me. The phone was severely mistreated; thrown around, stepped on and chewed. The battery had to be replaced as well as the middle chassis and the front and back cases along with the keyboard, bottom clip and screen.
Good description of what is really wrong and how to reproduce if possible. Details of what you did before: I managed to get it working after I had replaced everything listed above, but it will not charge using the cable. I have to keep taking the battery out and plugging it in seperately to charge, then putting back in the phone. This is after replacing the cable as my brother broke that too, so it's not the cable. He's damaged the data/ charge port.
The camera will not work, but at the moment I am not looking for a solution for that. The error is: "Could not start the camera. Close other applications and try opening the camera again". No applications are open and the OS has just been updated to the most recent version. For this reason, I think he's managed to break that too and it would need to be replaced if that's possible.
My issue at the moment... My mother, as you can imagine is furious with him for trashing the phone she bought him at about £250 when it was new a couple of years ago. So, as I have managed to get it to turn on and pick up wi-fi, she has said I can keep it. I am on Virgin Mobile and this phone is unlocked. It will not pick up any network even using my Virgin SIM card which works fine. My brother was also using it on Virgin.
I can use it with wi-fi and have already contacted t-mobile and Virgin Mobile to make there there's no problem with them. There isn't. The number has been put under my ownership and the phone registered to me now. It is not blocked or blacklisted, yet, only comes up with SOS for network.
Because of this, they and the local phone shop think he might have damaged the antenna inside. I am an iPhone user, this is the first time I have used a Blackberry, so I have no idea - can the antenna be repaired by myself?
Or, given that the camera doesn't work either/ needs replacing, would it just be better to get a replacement using my contents insurance? I am unsure which would be cheaper, to get the parts and try and fix it myself, or pay the excess for the insurance.
Advice appreciated... Thanks in advance.

Hey MaggzieP,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
This KB article will determine if it is a software or hardware related issue for the camera: www.blackberry.com/btsc/KB15544
Also if you tried more than 1 SIM card in the BlackBerry Curve 9300 smartphone and it still shows SOS, this could be hardware related as well.
For all repairs, I can only suggest checking with the point of sale or network service provider for further options.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Curve 9300 problems

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