Curve 9300 scroll pad

Hi, when I use scroll pad it will not hold on subject but jumps back to top of page! O2 guru says "knackered" any help please.
Thanks

Hey bryan-b,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest changing the sensitivity options for the track pad on the BlackBerry® Curve™ 9300 smartphone: Go to Options>Typing and Language>Trackpad Sensitivity. Once the sensitivity is changed, test it to make sure the issue is resolved.
If the issue still persists follow the steps in this KB article to fix the trackpad: www.blackberry.com/btsc/KB29640
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Similar Messages

Curve 9300 Tracker Pad problems

Hi,
For some months now ive been experiencing problems with my curve 9300 tracker pad. It freezes and wont scroll. I have to restart my phone countless times before. i always ger an error which reads 'Uncaught exception: java.lang.Error".... Can i have a permanent solution as its getting frustrating?

Hello BiancaBriandt,
Welcome to the Community
Seems your handheld is getting hanged that is why your trackpad stucks ferquently. Please try by deleting 3rd party apps using below mentioned procedure...
Menu (Blackberry Sign) from home screen > select maximise panel > Option > Security > Security Wipe > Select Only 3rd party app > Type blackberry in given space and click on wipe.
Hope this may help you to come out of this...........
Good luck

Help please :( Curve 9300 track pad stopped working!

Hello,
I have a curve 9300 and the track pad has stopped working it lets me move around fine but when i click to open things nothing happends its just stopped working ive only had the handset around a month im wondering is there anyway to resolve the problem and get it working again or do i need to send it some where to get fixed?

Hi and welcome to the forums Lotte !
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Pull the battery out with the device ON. Wait about a minute and put the battery back in. Let the BB completely restart and see if that doesn't help. Clears out the memory and refreshes the BB; like rebooting your pc.
When you have anomalous behavior in your BB a battery pull often helps to clear it up too.
Let us know ow it goes..Happy to have you here!
IrwinII
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Curve 9300 scroll up seems to get crazy after upgrading to 6.0

since upgraded to 6.0 a day after while chating on BBM my 9300 get crazy and scroll up all the time . sometimes on any screen for writing smses or checking e-mails. Can we fix this are do I have to reverse to original O.S version?

Hi fdambrozy
To clarify, does your BlackBerry tend to scroll on its own or is it very irratic when scrolling?
Thanks
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Curve 9300 scroller won't work

For the past few months, my scroller has been sticking and freezing, but i have managed to fix it everytime by pressing down hard or doing a battery pull. Also, the screen would just randomly turn white and then the phone would restart. The white screening was getting unbearable, so i did a software reload through desktop manager and since my scroller won't work at all. It wont select or scroll. Someone please help!!!!!!!!

Good deal. I still think the phone is having hardware issues from what you described and a tech will have to check it out.
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Bb curve 9300 tracker pad

My tracker pad has stopped working....cant toggle at all! It is driving me nuts! 2e-mails and 2 texts which can be read on a phone that is only 2 months old!! its driving me MAD! Please help

Hello !
Have you tried doing the POWER Restart by taking out and re inserting the battery again?
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
Thanks.

Track pad on Curve 9300 malfunctioning

Hi I recently got my first Blackberry, the Curve 9300 about a month ago. It's been perfect up until a few days ago when the track pad started to act strangely. It's getting worse and worse. If i'm trying to scroll down, it'll scroll up, etc. I've tried taking the battery out and reloading it, i've tried changing the settings and nothing seems to be working. Help please!! I've only had it a month!

Hi dhirenjh,
Welcome to BlackBerry Support Community Forums.
Did this issue with the trackpad improve when you uninstalled the 7 applications you had installed?
Sounds like it could be caused by low memory. Try following this article to maximize your device memory and testing for the issue again. http://bbry.lv/oD683w
For your second question regarding upgrading your device software, you can upgrade it yourself when a new version is available. This article provides instructions. http://bbry.lv/jZAl36
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Trouble when typing and scrolling on Curve 9300

My girlfriend had a bb curve 9300 and has an issue when she types text and scrolls through the menus. When typing txt the phone will produce random foreign characters (the language is definetly set to english) and the cursor will move randomly throught the txt so she can't construct sentences as it will sometimes start typing within another word. Also when she's scrolling through the menus the cursor will move all over the screen and not in order. E.g when she scrolls down it will jump to an icon sometimes on the other side of the screen. Her phone provider has washed their hands of it saying its out of warranty but they sent it away anyway and it came back saying its water damaged, impossible as its always in a case and never out of her sight, and wasn't worth their while fixing it. I sent it off through my bank insurance and its come back today allegedly 'fixed' however within half an hour its doing it again. Any suggestions apart from giving her my bold when I get my new one when I upgrade next week?

In order to use your 9300 you will need to have a specific BlackBerry BIS data plan. Without it your device will not work as expected.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Curve 3g 9300 track pad not working.

Hi my daughters Curve 9300 trackpad stopped working. Is this a common problem and if so does the phone need to be replaced or just the trackpad??
All replies would be gratefully received.

Hi aishilei
Thanks for the Update ! I am sorry but if your Trackpad is not working even after Device Update I think you need to replace or repair that.But before that I would like you to simple test ,Try starting your Device on safe Mode and see if your trackpad works,If it works your Apps are responsible for that ,But if it did work even on safe mode then as I said you may had to replace your Trackpad.
KB17877 How to start a BlackBerry smartphone in Safe Mode
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Some problems I have with my Curve 9300. Hope you can help me.

Hi everyone.
I decided to post here to know if someone can help me out, I'm a blackberry curve 9300 user - O.S. 6, I've had the smarthpone for a while now, but since the beginning I've been having some minor details, I want to know if there's a simple solution for those things.
1. Browser.
Since the beginning, the phone native browser has this problem where it starts to load a page but at the middle it just stops and goes back to the home page, so that I can't load any page. I have to search for another browser which works just fine, but maybe there is something I can do to solve this since youtube or othe pages only load on the BB browser and as I said, it doesn't load the pages. It doesn't promp any error message or anything.
2. Don't-know-what-it's-for Icon.
For a few months now, there's this icon that I can't tell what it's for, I've already search all over the APP for updates but nothing, I just decided to coexist with the icon as it never goes away. Maybe there's something I'm not doing right to check the icon. Here's a screen capture of the mentioned icon.
[IMG]http://i45.tinypic.com/10f252b.png[/IMG]
RL=http://imageshack.us/photo/my-images/521/captureit25042012191027.png/][IMG]http://img521.imageshack....
Uploaded with [URL=http://imageshack.us]ImageShack.us[/URL]
3. Crazy pointer.
Sometimes, not always, the pointer just go mad, it start to move by itself, and when one tries to write it becomes impossible, I've tried changing the sensitivity of the pad but no changes.
Thanks in advance for any advices you can give me.
Solved!
Go to Solution.

Awesome! You should now be fine for those two... my guess is the crazy pointer may just be due to an over-sensitive trackpad (usually happens when the trackpad gets covered in skin oils). Try cleaning it once in a while with a soft cloth to remove any finger oils and that should help with that.
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Cursor jumping around on curve 9300

Hi, I've seen many people posting about this problem, but have yet to see a solution. The cursor on my Curve 9300 jumps around all over the place.
- The problem started before I did a software update.
- It is not from track pad over-sensitivity. I've used the device for several months without problems. I did change the sensitivity, just in case. The problem persists.
- I've pulled the battery several times, no effect.
- I upgraded the software version 6 bundle 2647, no effect.
- I've seen that some people have this problem when using the device in direct sunlight. Not relevant here - happens indoors or outdoors, and I am seldom if ever in direct sunlight (sadly).
If anyone could help me with this, I'd be most appreciative. Thanks.

yes if it is still under warranty sorry but seems there's nothing else we can do. i kept patient on using it for months while trying finding any possible soft repair but i get nothing
it is not that happy to hear that we can have new device since it comes with new PIN which means we lost all data.
good luck on yours

Blackberry 9300 track pad flips betwee emails

I have a blackberry curve 9300. when i am reading an email and i use the trackpad left and right, instead of moving right and left within the line i am reading, it flips through e-mails (left gets the previous mail and right gets the following mail) unlike when it is scrolled up and down, as it moves up and down the same mail. Is this normal? This wasn't the case in my previous older curve. i am running software version 6 in case it is related to the software

i just wanan know if it is happening to anyone else

Emails on Curve 9300

Hi. i have installed the new software for the Curve 9300. When I go into the setup page to set up my emails, it wont allow me to select the email icon. When I go into the email icon from the main menu, it says 'No message serices configured. You will be redirected to the Set-up Wizard to set-up your email account'.' When I click ok, it opens up a blank email template. Can anyone help? Thanks
Solved!
Go to Solution.

Using your browser, go to mobile.blackberry.com
Scroll down to Communications and then to Email.
Select your type of email you want to configure and set it up there.
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Curve 9300 Battery Life and CPU Discovery

Carrier: AT&T
Model: Curve 9300 3G / Wi-Fi
OS Version: 6.0 Bundle 2342 v 6.0.0.526 Platform 6.6.0.195
Since downloading 6.0 on 6/21 (two days ago), I have been having NUMEROUS issues with my BB Curve 9300 retaining battery as well as having the timer spin and stick.
I had only been using my phone to text or send emails, and had the wi-fi off, and even changed my screen to 20 backlight with 10 seconds, no vibration, and anything else I have read to see if that helped with battery life. The battery was draining at lighting speed, and I could not find the reason why. I think I may have found the culprit.
This morning, I took the battery out for five minutes and let it re-boot. That seemed to work great most of the day. Then a couple of hours ago I started to have the same issues again. I searched around on my phone and was able to find CPU usage, which revealed something very interesting that hopefully someone can explain on here:
I went to Options - Device - Application Management. Then I scrolled sideways to get to the CPU Usage area. I let that sit and watched it for a few minutes. What I found was that my "Phone" app (part of 6.0) was running at a very high CPU on and off when I wasn't even using the phone. For instance, yesterday, I MAYBE spoke on my phone for 15 minutes total, tops. The CPU shows that the "Phone" had 5Hr9M of use. Today, I probably spoke for 30 minutes total. It shows for today CPU is 7h18m. How is this possible? Just on the screen 2 seconds ago, and it went from 0% to 96% CPU usage for the "Phone". What is doing this? I believe that this app is draining my battery life. Anyone else have this issue? How can this be resolved? I hate this new 6.0 and hadn't downloaded it for my BB until two days ago, and totally regret it. Please help if anyone has any ideas here?

I downloaded 6 on my 9300 about 2 weeks ago, have had the same problem with draining battery fast, i hardly ever use my "phone". I use to get atleast 2 days with some left over on a charge, now it hardly last 8 hrs and I have to limit what I'm doing.
I just discovered all that cpu stuff last nite and was looking at it, I will have to see what it says my phone app is doing?
I just on my post yesterday and today got instructions on how to go back to os5, cuz I am completely not happy with 6, I do like the apps and layout of it, but just cant deal with no battery!

My Blackberry 9300 track pad pointer not stable.

Please help me, my Blackberry 9300 track pad pointer is moving upward on it own, even when I try to scroll down or side. I wiped the phone, but the problem still continues. Please help me. What should I do?

Oh...you elected to skip past backing up your data. OK...your choice.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9300 scroll pad

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