Curve 9300 with BES 4.1.4.17

We're doing tech support for a company who just changed their Blackberries to new Curves 9300. They currently haveand old  BES 4.1.4.17 installed. We can't get the phones to connect with their BES server. The old ones were working fine.
Do they need to upgrade their BES version?

Speak directly with the carrier, they will have the correct version.
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Similar Messages

  • Synchronisation of Curve 9300 with a Mac

    Just bought the 9300 and want to sync with my macs especially the calendar - have tried but no success. Is it possible if so how?

    No problem,
    Click on the top where is says support communitys.
    In the sotware section it says Blackberry's for MAC.
    Just resolve this thread and open a new one, just like you did here.
    Thanks,
    If you need more information, please ask!
    If not, please resolve the post using the options by the kudo's start.
    Just check the post that had your answer!
    Thanks
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Connection Problem with Vodafone on Curve 9300

    I have curve 9300 with OS version 6 and with a Vodafone prepaid connection in Kolkata Circle. Recently I activated BIS 399 plan (Mail+Maggenger+Surfing) plan but Vodafone is still unable to provide me the service. From the day of activation ( 8 days ago)  my tower is constantly fluctuatuin between 3G and 3G(B) when the network mode is selected as 2G&3G. They have asked me to select my Network Mode to 2G only and after that my tower is shifting between edge and EDGE. They haven yet figured out the problem. I do not think that there is any problem with my handheld but their network. Anyone here faced problem similar to this please share your experience. Please also help in this regard. Thanks in advance.

    Hello ashoct28,
    In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
    Here is how to backup your BlackBerry smartphone http://bbry.lv/kqMaD3
    Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
    Link: http://www.blackberry.com/btsc/KB03621
    Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3
    Thank you
    -DrP
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  • Curve 9300, applications to MicroSD card

    I have the BB Curve 9300 with OS 5, and would like to move applications to the microSD Card to create space and be able to load more applications to the phone, Is it possible? Should I migrate to OS 6 to achieve this? Thanks in advance for your advice

    SIM problems must be taken up directly with your carrier, Telus. Give them a call and have them help you get it working. Sorry, wish there was more we could do for you here.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
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  • Why Applicatio​n Storage is only 250 MB (Curve 9300)

    I have a Curve 9300 with a 2 GB memory Card but when I check the APPLICATION STORAGE it only displays 250 MB (40 MB free).Why  is it displaying only this much memory and Is there a way to increase this free space
    I have recently upgraded to OS6 and that has taken most of the space. I used to have around 150 MB left but after the upgrade its only 40 MB free
    Please advise

    Fair enough. BUt why is it we only have like 50mb free space. Thats not alot to work with and a heads up before purchasing the device would have been appreciated. Now i have read you can clear some of the memory.. any advise as to where we can do this. Because i promise you 50mb will not be enough for me... There has to be a solution to this...!!
    This is very dissapointing. And everytime i upgrade a app it takes more space...!!!
    Please advise...

  • BlackBerry Curve 9300 + Radius authentica​tion

    Hello,
    Can some one explain me how can I use an BlackBerry Curve 9300 with RADIUS 802.1x wireless authentication. I will use hardware (computer) authentication instead of user authentication. We use the security type: WPA:WPA2 Enterprise
    Thanks!
    Best regards,
    jdecle02

    Hey jdecle02,
    Welcome to the BlackBerry Support Community Forums.
    You can follow the steps in this KB article to setup WiFi on your BlackBerry: www.blackberry.com/btsc/KB13494
    Let me know if you run into any trouble.
    -ViciousFerret
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  • Curve 9300 not getting detected on blackberry desktop software

    Dear All, I am using Blackberry Curve 9300 with OS 5.0.0.832. Desktop software version is 7.1.0.41. Since last 10 days, the handset is not getting detected on desktop software. Same is getting detected on Windows XP OS and also getting charged. Requesting help on this. Regards, Vinit V. Rawle

    Hello,
    I am confused...3 weeks ago you had this solved?
    http://supportforums.blackberry.com/t5/BlackBerry-Link/Device-not-getting-detected-on-Blackberry-Lin...
    Please clarify.
    In the meantime, here is the list of troubleshooting articles...hopefully something will be useful:
    http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
    KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
    KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
    KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
    KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
    KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
    KB02640 Troubleshooting USB connections
    KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
    KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
    KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
    KB00019 No PIN displayed in BlackBerry Desktop Redirector
    KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
    KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
    KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
    KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
    http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
    Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
    Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
    Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
    Hopefully something there is helpful!
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Newly bought BB curve 9300 showing 32 MB as internal memory instead of 256 MB

    hello,
    I recently bought a blackberry curve 9300 with 6.0 OS in INDIA.
    it showing only 32 MB of internal memory to be used instead of 256 MB as per its specifications.
    I want to know if there is something i need to do to get complete 256 MB or it's the real internal memory, if so then BB sucks. i cant even download many business related apps necessary for my job.
    please help me.
    thanks,
    Abhishek Tiwari

    hi abhishek!
    looks like we sailing in the same boat!
    Im faced with the same issue.
    If your issue has been resolved, please share the solution.
    Appreciate it!
    Regards,
    ally

  • Curve 9300 won't update BBM

    Hi, I have a Curve 9300 with V5.0.0.845 (6.3.0.34 platform), Blackberry App World V2.1.2.19 and BBM V5.0.0. Since BB App World is been telling me there is a new version of BBM (V5.0.3.22), I have tried to update my device with no luck. If I try to update it connecting the phone via wifi or data service, it tells me that BBM is not available for download via BB App World, and if I connect the phone to a pc and try to install it via the pc, it gets me an unknown error. Please help.

    Hi
    I have the 8520, so next one down from yours.
    Have you tried it directly from your phone, AND plugged into a PC via USB?

  • Need help with a Blackberry Curve 9300, please...

    Hello, everyone, I had a look around the forum and came across a post which offered advice one what to include in questions, so I have tried to include the info below. 
    Device info
    Your carrier: Unlocked (was using Virgin)
    Model info and OS version (Go to Settings, then Options, then about): Blackberry Curve 9300, OS 6
    Apps and free space
    File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 60%
    Did a battery pull fix your issue? No
    Apps installed and their version if possible.   (Go to Settings, then Options, then applications): None, only the ones that come with it after reset to factory
    BT device model/version (you will have to look at the BT device): Don't know what this means
    When writing your question
    Any other details that would help us out with your issue: This was my teenage brother's phone, which since has been given to me. The phone was severely mistreated; thrown around, stepped on and chewed. The battery had to be replaced as well as the middle chassis and the front and back cases along with the keyboard, bottom clip and screen. 
    Good description of what is really wrong and how to reproduce if possible. Details of what you did before: I managed to get it working after I had replaced everything listed above, but it will not charge using the cable. I have to keep taking the battery out and plugging it in seperately to charge, then putting back in the phone. This is after replacing the cable as my brother broke that too, so it's not the cable. He's damaged the data/ charge port.
    The camera will not work, but at the moment I am not looking for a solution for that. The error is: "Could not start the camera. Close other applications and try opening the camera again". No applications are open and the OS has just been updated to the most recent version. For this reason, I think he's managed to break that too and it would need to be replaced if that's possible.
    My issue at the moment... My mother, as you can imagine is furious with him for trashing the phone she bought him at about £250 when it was new a couple of years ago. So, as I have managed to get it to turn on and pick up wi-fi, she has said I can keep it. I am on Virgin Mobile and this phone is unlocked. It will not pick up any network even using my Virgin SIM card which works fine. My brother was also using it on Virgin.
    I can use it with wi-fi and have already contacted t-mobile and Virgin Mobile to make there there's no problem with them. There isn't. The number has been put under my ownership and the phone registered to me now. It is not blocked or blacklisted, yet, only comes up with SOS for network.
    Because of this, they and the local phone shop think he might have damaged the antenna inside. I am an iPhone user, this is the first time I have used a Blackberry, so I have no idea - can the antenna be repaired by myself? 
    Or, given that the camera doesn't work either/ needs replacing, would it just be better to get a replacement using my contents insurance? I am unsure which would be cheaper, to get the parts and try and fix it myself, or pay the excess for the insurance. 
    Advice appreciated... Thanks in advance.

    Hey MaggzieP,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    This KB article will determine if it is a software or hardware related issue for the camera: www.blackberry.com/btsc/KB15544
    Also if you tried more than 1 SIM card in the BlackBerry Curve 9300 smartphone and it still shows SOS, this could be hardware related as well.
    For all repairs, I can only suggest checking with the point of sale or network service provider for further options.
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Some problems I have with my Curve 9300. Hope you can help me.

    Hi everyone.
    I decided to post here to know if someone can help me out, I'm a blackberry curve 9300 user - O.S. 6, I've had the smarthpone for a while now, but since the beginning I've been having some minor details, I want to know if there's a simple solution for those things.
    1. Browser.
    Since the beginning, the phone native browser has this problem where it starts to load a page but at the middle it just stops and goes back to the home page, so that I can't load any page. I have to search for another browser which works just fine, but maybe there is something I can do to solve this since youtube or othe pages only load on the BB browser and as I said, it doesn't load the pages. It doesn't promp any error message or anything.
    2. Don't-know-what-it's-for Icon.
    For a few months now, there's this icon that I can't tell what it's for, I've already search all over the APP for updates but nothing, I just decided to coexist with the icon as it never goes away. Maybe there's something I'm not doing right to check the icon. Here's a screen capture of the mentioned icon.
    [IMG]http://i45.tinypic.com/10f252b.png[/IMG]
    RL=http://imageshack.us/photo/my-images/521/captureit​25042012191027.png/][IMG]http://img521.imageshack.​...
    Uploaded with [URL=http://imageshack.us]ImageShack.us[/URL]
    3. Crazy pointer.
    Sometimes, not always, the pointer just go mad, it start to move by itself, and when one tries to write it becomes impossible, I've tried changing the sensitivity of the pad but no changes.
    Thanks in advance for any advices you can give me.
    Solved!
    Go to Solution.

    Awesome! You should now be fine for those two... my guess is the crazy pointer may just be due to an over-sensitive trackpad (usually happens when the trackpad gets covered in skin oils). Try cleaning it once in a while with a soft cloth to remove any finger oils and that should help with that.
    If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
    If your issue is resolved, don't forget to click the Solution button on the resolution!

  • Memory Card Issue with my BlackBerry Curve 9300

    Hello,
    I have been using the memory card for more than a year. It's a SanDisk or a ScanDisk memory card. It's 8 GB. I didn't use the card that came with my BlackBerry Curve 9300 phone. I'm always trying to delete files or to copy files, most of them are music files from my laptop to the memory card via memory card reader.
    Now I am encountering a message that I need to repair the memory card whenever I try to insert it to my phone again. And most of the time whenever the phone automatically repairs it, some files are corrupted or considered as a "lost chunk files".
    How can I recover those files? And why did it happen or always happen in the first place?
    According to this site, you need to reformat it: http://www.techtalkz.com/tips-n-tricks/1535-memory-card-corrupted-here-solution.html
    So what I did is to copied everything to my laptop then reformatted it completely.
    It kinda solved the issue but for how long will I won't be experiencing the "repair memory card" issue and the "lost chunk files" issue?
    Do I need another program to reformat the memory card and not to use the one that comes with every windows computer?
    Does using a memory card reader or using a memory card adapter (for the microSD card) corrupts the memory card?
    I have been researching on how to completely recover the files but I'm a bit confused.
    There are a lot of recovery programs out there.
    Can you guys help me out here? Thanks.
    Here are the researches that I made:
    http://www.diydatarecovery.nl/chkmate.htm
    http://forums.crackberry.com/blackberry-torch-9800-f209/torch-freezes-media-card-corrupted-627384/
    http://www.berryreview.com/2009/01/08/tips-tricks-recover-files-from-a-corrupted-sd-or-microsd-card/
    http://supportforums.blackberry.com/t5/BlackBerry-Torch/Media-card-corrupted/td-p/1181945
    http://www.squidoo.com/recoverphotosblackberry
    http://www.ehow.com/how_2129153_retrieve-pictures-corrupt-memory-card.html
    http://panasonic.jp/support/global/cs/sd/download/index.html
    http://www.datarecoverybook.com/drb/usb-drive.html
    http://www.cgsecurity.org/wiki/TestDisk
    http://www.memorycardrepair.org/memory-card-repair/downloads.html

    vikram82 wrote:
    Tried a couple of things. Still my issue is not resolved
    I think you should try each and everyone of the solutions suggested in the link I provided, given that it covered both harware and software suggestions. And always reset the device by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2 after each step.
    See if that resolves the problem.
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  • I REALLY NEED HELP WITH MY CURVE 9300'S WIFI!

    HI !
    i have a blackberry curve 9300, OS5. I got it secondhand. It worked really great, but the problem started when I've done that thing within the host routing table. Though my wifi is connected, I can't use the internet. whenever I tried the BB browser and any other application (e.g. facebook, opera mini, etc.) i get a message that says 'i am not in an area that supports blah blah...' or 'unable to connect to internet please try again later'. I checked the browser under browser config and it is set to my local network provider. i changed it to hotspot browser, saved it. But whenever I go back it also goes back to my local network provider. i have tried almost EVERY troubleshooting I've read on this forums and in other forums but still no luck. The problem worsened when I did a security wipe on the emails, contacts, etc.
    -APN settings are disabled
    -default browser set to hotspot browser
    -firewall disabled
    -data services are on
    Everyone said that it has nothing to do with that activation enterprise so I did not configured it after wiping.
    I also tried doing a hard reboot (pulling the battery out and waiting for 5 minutes before turning it on) but it will only fix the problem for sometime and it will go back again.
    Calling my network provider would just suggest to get a plan when in fact, I was able to use the device's wifi well before without any plan.
    I don't want to upgrade my BB to OS6 coz it easily drains the battery of device and I cannot afford doing that because I go out a lot.
    I also tried changing my sim card and network provider but wasn't successful.
    I also tried deleting the name of my local network provider in the service book under options.
    What do you think could be the problem? Any suggestions? I really, really, REALLY, need help.
    PLEASE ! THANK YOU VERY MUCH IN ADVANCE!

    Hi miochan984,
    Welcome to the support community!
    A supported data plan from your mobile network provider may actually be required to use the Facebook for BlackBerry smartphones application as well as the browser. I would recommend verifying with them which services they support over a Wi-Fi connection without a data plan.
    Let me know if you have any other questions.
    -FS
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  • Process debit card transactions with Curve 9300?

    I'm a Canadian business owner that is looking to process debit transactions (but not credit cards), and I'd like to know if anyone has a solution available for use with my Curve 9300. Maybe there is a usb-connected swipe accessory? I know of a lot of credit card processing services but precious few BB options for debits, and likely less so for the Canadian market.
    Anyone?

    I know this that may do what you are talking about: http://www.chargeanywhere.com/
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Need Help with App World on the Blackberry Curve 9300

    Right i got the new Blackberry curve 9300 about a week ago. All my mates already have blackberry curves 8520's. I downloaded App World to get the same theme has my mate, but when i go on his it says he has over 1300 themes on his App World and i only have around 300 on my App World. Why is this? Also i can't get the theme i want because i don't have all the themes on my App World for some reason. If you could help please reply.

    The 8520 and the 9300 are completely different devices with different OS's etc.  The theme on an 8520 probably won't work on the 9300.  The 9300 hasn't been out nearly as long as the 8520 so there are fewer themes available.  This will change with time.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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