Curve 9300 won't update BBM

Hi, I have a Curve 9300 with V5.0.0.845 (6.3.0.34 platform), Blackberry App World V2.1.2.19 and BBM V5.0.0. Since BB App World is been telling me there is a new version of BBM (V5.0.3.22), I have tried to update my device with no luck. If I try to update it connecting the phone via wifi or data service, it tells me that BBM is not available for download via BB App World, and if I connect the phone to a pc and try to install it via the pc, it gets me an unknown error. Please help.

Hi
I have the 8520, so next one down from yours.
Have you tried it directly from your phone, AND plugged into a PC via USB?

Similar Messages

  • 9300 won't update

    My 9300 won't update, it stops on module 575 of 643 for sometime and then says there's an error, what could be the problem?

    Hello Taolo,
    Welcome to the BlackBerry Support Community.
    Sorry to hear you are experiencing an issue with updating your BlackBerry® Device Software.
    Please attempt the update process once again by using the BlackBerry® Desktop Software as shown here:
    How to update BlackBerry Device Software using BlackBerry Desktop Software for Windows - http://www.blackberry.com/btsc/KB03901
    Let us know if this helps.
    Thank you
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • Curve 9300 won't turn on all the way, please help!

    My daughter has a blackberry curve 9300. It froze on her so she tried to reboot it and now its gets 3/4 of the way and reboots again. Ive tried everythings possible like desktop manager and jl_cmder but nothing seems to work. If anyone has any suggestions i would be very greatful

    Hi and Welcome to the Community!
    Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
    With the battery inside, connect your BB to the wall charger
    Leave it alone for 2 hours, no matter what the LED or the display does
    Remove the battery
    Wait 15 minutes
    Insert the battery
    Wait another 2 hours, no matter what the LED or the display does
    This has been known to "kick start" some BBs.
    It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
    Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
    Obtain access to a known good and identical BB...use your battery in it and see what happens
    The results of this will indicate if it's your BB or your battery that has the problem.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • Blackberry Curve 9300 won't boot up

    So I have a BB Curve 9300, and yesterday it was very slow, timer icon kept popping up etc. This in itself is a fairly common occurence on my phone, as it's 3 and a half years old and well used. Anyway, as per usual when this happens, I did a battery pull and left it to reboot. Anyway, about 5 minutes after I put the battery back in, I noticed that the "loading bar" on the boot-up screen was  roughly two thirds full. Brilliant progress, I thought, and left it to carry on. I checked again 5 minutes later, and the screen hadn't changed, and it still hasn't. I've battery-pulled it several more times, each time getting to the same stage before freezing. I've tried getting it to work whilst charging, without charging etc, and nothing works.
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    marmite25 wrote:
    So I have a BB Curve 9300, and yesterday it was very slow, timer icon kept popping up etc. This in itself is a fairly common occurence on my phone, as it's 3 and a half years old and well used. Anyway, as per usual when this happens, I did a battery pull and left it to reboot. Anyway, about 5 minutes after I put the battery back in, I noticed that the "loading bar" on the boot-up screen was  roughly two thirds full. Brilliant progress, I thought, and left it to carry on. I checked again 5 minutes later, and the screen hadn't changed, and it still hasn't. I've battery-pulled it several more times, each time getting to the same stage before freezing. I've tried getting it to work whilst charging, without charging etc, and nothing works.
    If someone could offer me a solution that doesn't involve sending it away (I'm a teenager who really doesn't like being away from my phone), I'd be hugely grateful
    Hi marmite25
    Welcome to BlackBerry Support Forums
    Have you recently installed any application before this Problem started ? Think carefully any new application , theme , wallpaper or any recent app update !
    If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :
    KB17877 : How to start a BlackBerry smartphone in Safe Mode
    KB10040  :How to view or remove installed application on a blackberry smartphone
    If above method fails or you're unable to boot your device on safe mode then only way out is to reload your device OS. As your device struck on a reboot loop so it won't allow a simple reload method . follow the below KB article to reload your device Software.
    KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader
    Please note , while reloading in this manner you'll loose all data within your device but if you have a previous back or using BlackBerry protect then you can easily restore them back.
    Try it and let us know if you feel any problem.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Curve 9300 won't use wifi service

    So I am not the first person to have this problem.  I've been trawling the web searching for solutions but no-one seems to have any.
    The problem is that my Curve 9300 will not use wifi connection instead of network data services.  I can connect to wifi networks just fine.  The phone searches the networks out, connects, puts the little icon on the home screen to say it's connected to a wifi network.  It lists the name of the network up the top.  Everything's great, except that when you actually go to use the internet, the phone connects to your data services instead of the wifi and you get charged for data consumption.
    If you turn off the network services to try and force the phone to connect to the wifi instead, you get the error message:
    "You are not currently in an area that can handle data communication.  As a result, the Browser cannot retrieve any web pages.  Please try again when you are in a different location, or contact your service provider if the problem persists."
    To confirm:
    My Data Services are on.
    My APN settings are disabled.
    In Advanced Options, my Default Browser Configuration is set to Hotspot browser.
    In General Properties the default browser is Hotspot browser.
    In Browser Configuration, the browser is set to AT&T Mobile Web.  I have tried to change it to Hotspot Browser but I save the changes and leave the screen, then when I go back in to check, it's back to AT&T again.  It's not saving the changes to make Hotspot the default configuration.
    I did a battery pull to see if that would help and after the restart it allowed me to keep Hotspot as the default configuration but it still wouldn't connect if the mobile service was turned off.  It has now reverted itself back to AT&T and still won't work.
    I have read the thread on the Bold forum but for all the people complaining of having the same issue, there was still no solution.  I really want a resolution to this because I do a lot of travelling and my sim card can not always connect to a local network.  I want to be able to go to a local coffee shop and be able to connect, even if I don't have phone service in a foreign airport.  I don't understand what the point is in having wifi on a phone if you can't use it.
    Solved!
    Go to Solution.

    OS 6 is available for BlackBerry 9300, please log on to www.blackberry.com and download latest device software from support section, install it on your PC and then connect you device with PC using USB cable and check for device update.

  • BB Curve 9300 won't connect to email servers

    Hi all please bear with me as I try to explain this!
    I have a BB Curve 9300 on PAYG with Orange. It has always worked fine and emails for all email accounts always came through.
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    I have checked and I have the latest software and I have gone into options -device- advanced system settings etc and it says my handheld is registered for bb services. (But now when I go to options, I can't find the device option to re do this!). If I go to setup - email accounts, it tries to open up the emails I had set up it says checking etc then comes up with your device had a problem connecting to the server.
    I've tried a battery out reset etc to no avail. If I click retry it just keeps coming up with the same message. I can access Twitter and Facebook on it (Twitter is slow and alerts take a good few minutes to come through).
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    Can anyone please suggest what to do? Please keep it simple as I'm not that great with IT stuff, until I know what i'm doing!
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    thanks
    Mary

    Hi and Welcome to the Community!
    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    Please wait for one "registration" message to arrive to your Messages app
    2) Delete and Resend Service Books (pre-BB10 devices only)
    KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
    If you have no CMIME entry, then skip the deletion
    KB02830 Send the service books for the BlackBerry Internet Service
    Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
    3) Reboot
    Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
    BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
    See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you! If not, then you could try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Curve 9300 won't charge

    So basically I've had my phone for about 2 months.. At first I had an air bubble in the screen.. They just replaced it there and then for me.. (carphone warehouse) but now with the new phone it won't charge with any kind of plugs.. The only way it charges is via my laptop but it takes hours The carphone warehouse have told me all I can do is send it off and wait.. I need help ASAP! blackberry curve 9300 BTW, XD 
    Many thank!

    Anyone help please?!

  • Curve 9300 won't charge properly

    I've had my Blackberry Curve 9300 for about 7 months now & I've been experiencing this problem for the past 3 months. For some reason my Blackberry "chooses" the chargers that can charge it, i.e. If I use my wall charger, it randomly works, If I use my Boss' Car Charger, it works like any normal charger, I tried using my friend's wall charger, same problem as mine, then I tried another friend's Car Charger, this time it didn't work.
    I haven't installed any 3rd party apps apart from the usual package like facebook & bbm so I'm guessing the problem is elsewhere.
    The main problem is the "randomness" of my wall charger; sometimes it takes me a few minutes of pluging the charger to the usb port over & over again till the lightning sign shows that it's charging, but most of the time it takes me as much as 4hrs to get that sign to pop up, in which by that time my BB's already dead. The clock appearing at the time you plug the charger in has no effect as I press the return button every time after the clock appears, & the charging sign still isn't there. It's annoying because everytime the battery goes red are the time when I need it the most, like when I need to meet someone outside the office. I don't want to go through the inconvenience of purchasing a new phone of replacing this one as I have had lots of notes & messages that I want to keep but since there's a USB port problem, I can't even connect my BB to my laptop as it says it can't recognise the USB connection. I've tried with multiple cables as well & none can be recognised.
    Can someone please help?

    Hi
    Start by
    The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2.
    See if that resolves the problem.
    Blackberry Best Advice - Back-up weekly
    If I have helped you please check the "Kudos" star on the right >>>>

  • Blackberry Curve 9300 won't send or receive BBM messages

    Hi
    I have a blackberry 9300 and it won't send or receive any BBM messages for some of my contacts. When I send a message it shows the tick without a "D" or "R" over it and I can't receive messages from some of my contacts. They also can't see any updates I do like status update, display picture update, etc. My BIS is activate because I can go onto the internet and I can use Whatsapp, the problem is only with BBM. I have tried deleting and sending service books but it hasn't worked. I also deleting my contacts and re-invitign them again but that also doesn't work. My last resort was deleting BBM and downloading it again, it also didn't work.
    PLEASE HELP!!!! 
    Be Afraid! Be Very Afraid!

    Hi and Welcome to the Community!
    SMS is a purely voice-level service provided by the mobile service provider, and not technically a component of the BB-level services. Hence, you need to work with your formal support from your mobile service provider to resolve this. If you are paying them for SMS services and they are not delivering them, then they need to resolve that. If they need enhanced assistance, they can formally escalate to BlackBerry for that...but you cannot.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • NEEDING HELP-curve 9300-photo uploading on bbm

    Hi everyone i am new to the forums and neding some help with my curve please!!!
    i got my contract with 3 mobile out in july, and got the curve, i have been able to upload 1 picture via bbm to a friend and now it wont let me everything is there to send the picture but as soon as i move it to send it doesnt budge and only goes onto cancel, i went to the 3 store today and i went to the send option to show her, and it started working again, now i have tried to do it again to send a picture and its not working again, all my system is up to date and i have re-booted the phone a few times, i dont upload from the app store so thats not it.
    needing advice on what to do, only thing i can think of is to un-install and re-install the bbm??
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    Love my blackberry- but sick of the problems

    Hi and Welcome to the Community!
    From what you describe, I fear your deduction (that it is the BB) may be correct. But, to truly know, you must complete the following:
    1) Obtain a known-good and already fully charged battery...put it into your BB and see what happens.
    2) Obtain a known-good and identical BB...put your battery into it and see what happens.
    The results of this will give a better indication as to the root of the problem. From your post, you may have partially completed the first part of this...but cannot tell if that new battery was already fully charged when you first used it. It's important to use these precise conditions as they best indicate the root of the problem.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Help! curve 9300 won't stay charged for more than 8 hours

    I'm hoping someone can help... My curve is nearly 2 years old so my warranty is over. I replaced the battery 4 months ago b/c my phone wouldn't stay charged for even 1 day. Virgin said they could do nothing for me so I went ahead and just bought a new battery. The same problem has arose but its getting worse each day. The battery symbol shows its at about 80%, I will send one bbm and it will shut off (and not turn back on) until I plug it in. When I do so the battery is at about 20%. I don't even use my phone all day! So I don't know if the problem is the phone or the battery, but since its a new battery I can't help but to think the problem is the phone. I'll take any suggestions to avoid having to get a new phone.

    Hi and Welcome to the Community!
    From what you describe, I fear your deduction (that it is the BB) may be correct. But, to truly know, you must complete the following:
    1) Obtain a known-good and already fully charged battery...put it into your BB and see what happens.
    2) Obtain a known-good and identical BB...put your battery into it and see what happens.
    The results of this will give a better indication as to the root of the problem. From your post, you may have partially completed the first part of this...but cannot tell if that new battery was already fully charged when you first used it. It's important to use these precise conditions as they best indicate the root of the problem.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Curve 9300 won't start

    Hi, I was using my blackberry on low battery, listening to voice notes on blackberry messenger (another user was sending some series of voice messages, one after another), when my other phone rang I've pressed the pause button to answer my other device. When I came back to my device, I noticed it was totally dead. I assumed it ran out of battery, but after 3 hours plugged to the wall charger, I still have no sign of life from the phone, not even the led light turned on.
    So I unplugged it and try to connect via USB to the notebook, no answer either.
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    Regards.

    Hi cacao,
    Welcome to the BlackBerry Support Community.
    You may need to start a software reload without the battery inserted then reinsert the battery after the software reload has started. http://bbry.lv/k9pwuZ
    If your PC is still unable to connect with the BlackBerry, try the following steps to reload your device software:
    1. Verify that your BlackBerry Device Software is installed on the computer. You can download it from your wireless provider's website in this list. http://bbry.lv/ad7CII
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    3. Connect the BlackBerry to the computer with the USB cable.
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    5. Open Loader.exe and follow the prompts.
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    Hope this helps.
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • Curve 9300 won't start up please help

    Hi
    My battery drained on my phone but when I try and charge it the red LED light comes on for about 10seconds then when the start up bar comes on it gets a little bit along then it just cuts off and the screen goes blank therefore the phone doesn't start up and I've tried my friends battery and it doesn't seem to be that please can someone help??

    Hey Taylorbibby,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    To bring your BlackBerry® back to life you will need to reload the device software via force detection.  Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB10144
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Music Updates BBM Curve 3G

    I have upgraded Curve 9300 to OS 6. Now BBM does not display music updates. My Profile on BBM does not have an option to display "what i am listening to".????????

    Hi and welcome to the forums!
    If you downloaded the actual files they should show up in your media manager application under music. Do a hard reset (battery pull) to reset the device index files and see if they show up.
    Thanks,
    Bifocals
    KB02141How to reset a BlackBerry smartphone
    No data will be lost when doing the following: pull the battery while the device is ON.
    Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Update error on my BB curve 9300

    Hi! 
    need help! i was updating my BB curve 9300 to the new os6 and i encountered an error. it says "ONE OR MORE MODULE COULDN'T BE RESOLVED" I tried doing taking out the battery and then plug the phone and do the manual updating, but it still wouldn't upgrade.
    I was thinking, my phone has a "T-Mobile" logo on startup. Im using it in the Philippines, via the Globe network. I downloaded the update for globe, but it didnt work. Does anyone know if I should download the upgrade for T-Mobile instead? Would it work? And can I still be able to use my Globe number in it and my BB service?
    Thanks for the help!

    Hi and Welcome to the Forums!
    From a PC, you can install any OS package to a BB via this procedure:
    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure. Also be sure that you only use OS packages that are specific to your exact BB Model Number.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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