Curve 9320 problem accessing media

I have several image and music files on my BlackBerry and have regularly made use of each (I have had this BlackBerry for just shy of 2 months), using my windows laptop to transfer the files via the USB cable.
Today, however, when I plugged in the USB cable and went into the BlackBerry's folder on my laptop, all the subfolders appeared only as shortcuts (although they still worked fine) and after disconnecting, my BlackBerry seems entirely unable to locate anything I have saved on there. I even tried taking a new photo and the device immediately "lost" it.
What do I do?

Hi GJV90
Go to "options" click on "device" then "storage" check if media card support is ticked or not, if it is not, click on it and save

Similar Messages

Curve 9320 : lost "access point option"

Hi !
First sorry for my bad englis... i'm from france, an there is no blackberry support here.
Yesterday i configured my Curve 9320 to use it as a wifi access point. It did word perfectly untill this morning. As told in user manual, it juste disconnected while beeing not use for severall minutes.
In the middle of the day, every thing about "access point" disapered from my smatphone, even in "connection" options....
Could anybody help me ???
Thanks !
Solved!
Go to Solution.

Hi and Welcome to the Community!
The first thing you should do is contact your mobile service provider...perhaps they have done something to block this from functioning on your device.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can Anyone Help Me With My Curve 9320 problem?

I need help with my phone, I got the Curve 9320, its registered with the wireless network, I can call and sent txt but I can't load up BBM, nor can I set my email account to the phone, which is a hotmail account which I could really use my phone being connected to, can someone suggest anything to help me get my phone fully working?

Hello lan
Thanks for this information !
So to resolve your issue can you try those steps !
First on your Homescreen Go to Options > Device > BlackBerry ID > please check if you're already login with your BlackBerry ID .Then within that screen Press the menu key > Check for Updates ( If it prompts for update install it ) . Once it done perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then re-insert it back. your device may take a long reboot.
Then try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After perform those steps , For Email Setup :
Go to Setup > Email Account > try it again , it error persists then from your BlackBerry browser browse to www.blackberry.com/integrate and add / edit your email account .
For BBM :
Open BBM and see if completes the setup Or you have to reinstall it again , but before that you have to delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull reboot
Finally from your BlackBerry browser browse to www.blackberry.com/bbm and download the most recent version available for your device . Reboot your device and see if it completes the BBM setup.
Please try those steps and let us know of your progress.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

BlackBerry Curve 9320 not able to access BlackBerry App World

Hi All,
I am new to Using BlackBerry.I have got a BlackBery Curve 9320 also as it requires 3G Net Connection for accessing internet i have put Vodafone's 3G internet pack as my network provider is Vodafone.But still i am not able to access my BlackBerry App World and many other stuff.But when i connect to my friend's mobile internet with Wifi i am able to access BlackBerry App word.Also when i try to access BlackBerry App it says " we cannot connect you to Blackberry App World.Please ensure that your devide is connected to the wireless network and try again"
Please Help and Guide...
Have a Rocking Day ahead!
Thanks and Regards,
Sushma Ramakrishnan Iyer (PS No. 298028),
SalesForce.Com Team,
HiCE Business Unit,
Old Building - Block 1,
Plot No.EL - 200 | TTC Electronic Zone,Shil - Mahape Road,
Mumbai - 400710.
Mobile : +91 96 6515 6328 | Work : +91 22 6795 4111
E-mail id : [email protected]

Hello Sushu
Welcome to BlackBerry Support Forums
If you want to access most BlackBerry Application over your Mobile Network then a normal 3G data plan will not allow us, for that you have to activate BIS / BlackBerry Data Plan from our Carrier . However currently many application may work over a WiFi network .
So if you want to use those applications over your Carrier Network then call Vodafone and activate BIS on your account.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Curve 9320 issue (hang problem)

Hello, i have purchased curve 9320 3G 1 month back but i couldn't use this more than 1 day, i use to freeze frequently, after inserting sim, it was running fine for 10-12 Hrs, after than when i received incoming call, it showed me the number and contact on screen but i could not received that, all the key got freeze that time and i had to hard boot that device by fetching the battery out, i also went to BB service center 2 times but they said its a normal antivirus problem, i m surprised how could a virus may get in to device as neither connected it to internet, BBM services nor to any PC through data cable.

Hello csamit2004
Welcome to BlackBerry Support Forums
Whenever you feel any problem always the first and best practice is to perform a Battery Pull Restart by removing the Battery while your Smartphone is Powered On , then wait for atleast a min. and reinsert it back .your device may take a long reboot . Rebooting in this manner fixes most issues within our BlackBerry Device , you won't loose any data while doing so .
Also be sure that you're closing all application correctly , If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) you can always look if any other apps. are running in the background. Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open on any active webpage when not in use.
If programs run in the background it may lead to device freezing and also quick battery drainage.Please have a look at this Article I am sure it will help you a lot in overcoming your problems :
KB14320 How to maximize battery life and free memory on the BlackBerry smartphone.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

HELP - BB Curve 9320 Contact List Problem

hi , please help me resolve this..
previously my Curve 9320 was crash after update Whatsapp app..after restart, got error '102' - RESET..then after the problem resolved ( flash again using Desktop Software ) and i restore contact list from backup file, my problem happens..
from my backup file, i got 800++ contacts, but on my phone there was just 124.! where's my other contact from my previous phone books..?
thanks

Open your BlackBerry Address Book > press the Menu key > Filters.
Are any filters checked... if so, UNcheck them.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9320 Browser automatically close Problem

Hey sir,please help me -i am using BB curve 9320 with OS 7.1 ,problem is when I open more than one tab in BB brower than after sometime I will suddenly show "The Browser Closed Unexpectedly.Do you want to reopen the pages you had open?
Yes
NO"
But when I click yes than it reopen but not all Tab and sometime suddenly close all Tab.Plz help me

open your browser > menu key > options and clear the cache and history on the browser.
then, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
now, see if that error persists.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Help on BB curve 9320 - email problem

PROBLEM: Whenever I send a mail from the handset, it shows as "SENT" but the receipient does not receive the same...
FOLLOWING IS THE HISTORY of changes in the handset
1. My BB curve 9320 was linked with Enterprise Activation Account in the beginning...
2. Right now, i need not have to use Enterprise Activation ACcount. Following was the process carried out for this:
a - From my voice plan and data plan service provider I changed the account to remove "Enterprise ACtivation Account"
b - I went for a new data plan that is compatible with Blackberry handsets...
c - From the handset, options -> security -> security wipe, I selected all and did a "wipe".....All the information got deleted...
3. Now when I select, setup -> email account -> the handset displays -> "BLACKBERRY HANDSET SIGN IN"....I forgot the password of the same.... "Why should this dispaly happen when I want to use the handset only to check emails of my personal accounts?"
My requirement is:
1. I wish to add two personal account of mine....

Can you clarify a bit? Is it asking for a device password or is it asking for a BlackBerry ID password? These are two different things.
If it's just asking for a device password then it likely still has the IT policy from the BES you were connected to. You can remove that IT policy by following the instructions below:
http://www.blackberry.com/btsc/KB18998
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Connection with BMW car Bluetooth Problem. Curve 9320

I have a problem with the connection with my BMW car (series 3 model 2012). I have a Curve 9320 BlackBerry with 7.1 bundle OS (V7.1.0.907, platform 9.49.0.98).
When I connect the Blackberry to the BMW bluetooth everything works fine. After this though the Blackberry cannot open anymore the files attached to the e-mails. If I reset the device by disconnecting the bactery and restart it soon after that the Black berry can open the files attached to the e-mail. It work fine until it connects again to the bluetooth of the BMW. So far this is the only problem I found, the other functions work just fine.
Someone can help me?
Thanks

Yup, same issue.
I have to disconnect the lead from the phone before answering a call. Somewhat hard sometimes when driving...
Current Devices: PlayBook 16GB, 64GB. Z10, Q10.
Past Devices: Bold 9000, 9700, 9790, 9900. Torch 9800, 9810.

Problem with my display/LCD curve 9320

Hey guys, I just bought my blackberry curve 9320 about four days ago, and I'm having problem with my display.
Last time I thought it is just because of the light sensor and auto brightness that makes my screen brighter, but recently I turned off the auto backlight and sometimes the screen get brighter, and when I press the screen, the screen dim to the default brightness.
Is it because of product defect? Should I claim my warranty?
Really need advice and explanation about this problem guys

Hi farlyx and welcome to the BlackBerry Support Community Forums!
Have you checked for any software updates since purchasing your BlackBerry Curve 9320? If not, I would first recommend doing this. You can plug your BlackBerry smartphone into a PC then go to www.blackberry.com/update to install it.
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

CURVE CURVE 9320 DESKTOP MANAGER PROBLEM

I have Curve 9320. I installed Desktop manager to my pc. I also deleted the vendor.html file. Yet d desktop manager could not recognize my BB. Pls I need help

Did you try uninstalling and reinstalling the desktop manager on your pc?
Khalilullah

Problem in curve 9320 after software update

Hi, i had updated my curve 9320 with new software as recommended by blackberry desktop software. After the update i am facing many issues after software update:
1. whenever I am trying to make a call or opening any message my phone power suddenly goes OFF and not starting till I pullback the battery and re-inserted.
2. Some time automatically its battery got heated up and there is discharge of battery, but when i pull back and re-inserted battery it becomes normal.
3. Email setup is not working, I am not able to add any email account. whenever I am clicking on email setup there is no reaction.
please suggest what to do. I tried to go back to download old software but I am not able to get it anywhere online.
regards
iftekhar

Hey iftekhar,
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

9320 problems

Tried to download the bbm voice on my blackberry curve 9320 it says that "this device cannot support bbm voice" can't even delete my old bbm.... please help
Solved!
Go to Solution.

Hello MichaelRumrunner117
Welcome to BlackBerry Support Forums
First check this Catalog page and be sure that your Country is in supported country list that supports BBM7 http://appworld.blackberry.com/webstore/content/3729/?lang=en .
If you're able to see your country in supported list then you can try it again , for that first Uninstall or delete any existing verson of BlackBerry Messenger . On your Homescreen go to Options> Device > Aplication Management > Delete BlackBerry Messenger from that list .
KB10040 : How to view or remove installed application on a blackberry smartphone
Once it is done perform a battery pull restart by removing the battery while your device is Powered On , wait a min then reinsert it back.After reboot from your BlackBerry Browser browse to www.blackberry.com/bbm and the most recent available for your device .After reinstalling see if that helps .
Please Note :
If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help
KB20554 How to back up and restore the BlackBerry Messenger contact list
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

"Battery too low for radio use" - Curve 9320

Since early on my curve 9320 has given me a "battery too low for radio use" warning at very random moments often times when the battery is still halfway into the white area. Sometimes this can be reset manually in the setting by turning radio back on, however this does cut into calls, messages and other activities.
I have changed the battery recently thinking this was the cause of the issue, however this did not help. I am still getting the error...not to mention the short battery life of this device...this is very frustrating.
Is this a common problem and if so how is it solved? Any help is appreciated!
BV

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Outlook 2003 Contacts Sync with Curve 9320

Blackberry Curve 9320 | Blackberry Desktop Software (7.1 Bundle 1319) | Windows XP SP3 | Office 2003 SP3
Email stored in local pst file (no Exchange server)
I'm trying to sync a specific Contacts folder from Outlook to the 9320. I do the following in the software:
- Organizer
- Tick Contacts
- Configure…
- Sync direction: One way to your device only
- Contacts account: Microsoft Outlook
- Configure… | Outlook Profile: MS Exchange Settings (Only option)
- Advanced…
At this point I get a message box twice:
"WMS Idle: Rim.Desktop.exe - Unable To Locate Component
This application has failed to start because BJABLR32.dll was not found. Re-installing the application may fix this problem."
Advance Contact Settings still opens so I:
- Folders tab
- Select different contacts to sync
- Add required mailbox
- Change Default Folder
- Close and Sync Organiser
Then I get:
"Synchronization Error
A program error occurred at line 1548 in .\OIAccess.cpp. Please report this error by sending a log to technical support."
It appears to try and transfer 3 items (there are 100+) but no contacts are transferred.
I have reinstalled Blackberry software but the error remains.
The missing file is part of Office 2003 SP3 but despite a reinstall of the Service Pack the file was not installed in ..\Windows\System32 where it belongs.
What should be my next step?

Are there any alternatives to importing contacts from Outlook?

Curve 9320 problem accessing media

Similar Messages

Maybe you are looking for