Curve 9320 update froze

I set my new curve 9320 to update via the desktop software about 20/30 minutes ago, and the update seems to have just froze on me It says 'downloaded modules 259 out of 1525' and has said that for about 15-20 minutes. Is this normal or do I have to restart it?
Thanks, Sam
Also, sorry if this is in the wrong section, wasn't sure where it would go

No apologies needed. You will have to restart it if its still stuck.
You can try downloading and installing the device software from
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
and update the device using the deskop manager or try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144
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Similar Messages

Problem in curve 9320 after software update

Hi, i had updated my curve 9320 with new software as recommended by blackberry desktop software. After the update i am facing many issues after software update:
1. whenever I am trying to make a call or opening any message my phone power suddenly goes OFF and not starting till I pullback the battery and re-inserted.
2. Some time automatically its battery got heated up and there is discharge of battery, but when i pull back and re-inserted battery it becomes normal.
3. Email setup is not working, I am not able to add any email account. whenever I am clicking on email setup there is no reaction.
please suggest what to do. I tried to go back to download old software but I am not able to get it anywhere online.
regards
iftekhar

Hey iftekhar,
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
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Latest fw BB Curve 9320

Hello
CUrrently, the fw of my Curve 9320 is v7.1.0.714
Is there a more recent fw for the device? I have an unlocked (free market) Curve device, I normallu use Orange SIM card on it
Thanks

The latest official release is 7.1.0.1011
Official OS 7.1.0.1011 for BlackBerry Curve 9320 from Vodafone UK
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BB curve 9320/15

Why are blackberry curves 9320's heats up so easily when its on 3G or when its on 2G?

High data transfer causes high processor use, which in turn causes high battery usage, which in turn causes heat.
Perhaps heavy usage, heavy data download, watching a video...
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HELP - BB Curve 9320 Contact List Problem

hi , please help me resolve this..
previously my Curve 9320 was crash after update Whatsapp app..after restart, got error '102' - RESET..then after the problem resolved ( flash again using Desktop Software ) and i restore contact list from backup file, my problem happens..
from my backup file, i got 800++ contacts, but on my phone there was just 124.! where's my other contact from my previous phone books..?
thanks

Open your BlackBerry Address Book > press the Menu key > Filters.
Are any filters checked... if so, UNcheck them.
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Curve 9320 et mail exchange

Bonjour,
Je suis nouvel utilisateur d'un BB Curve 9320 en version 7.1 et je n'arrive pas à configurer les mails sur le téléphone
en effet lorsque j'essai de configurer mon compte, il me demande mon mail et mon mot de passe d'activation
Quel est ce fameux mot de passe?
j'essai de me connecter sur mon serveur Exchange 2010 en MAPI.
Merci pour votre aide
Hello
i'm new user of BB curve 9320 in 7.1. It's impossible for me to configure mail acount to this phone.
So when i try to configure this, the phone ask me an activation password.
What is this password?
I try to connect this phone to my exchange serveur mailbox with MAPI protocol
Thanks for your help
Best regard

Hello,
From what you describe, you are on BES...as such, your BES admin (your work, your BES email service provider, etc.) would give you the required password.
If you are not on BES, and the only option you are seeing is Enterprise, then you need to talk to your mobile service provider and subscribe to a service plan to enable personal/internet email accounts on your dervice.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9320

Curve 9320 - An update came thru yesterday and after I updated it all my music and photos dissappeared. It now says 'Cannot play media. The content is missing or not available. And camera says 'There is not enough space available on device@!! Yet I there are no photos!! Help!!

Are you music and pictures stored on the media card or in the device memory?
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How to install Japanese language in Blackberry Curve 9320

I want to install Japanese language in Blackberry Curve 9320.
I have tried to install 9320jAllLang_PBr7.1.0_rel2494_PL9.49.0.98_A7.1.0.907_Redington__India__Limited
but still unable to install it.
Please advice.
Regards,
Vishal

Hi and Welcome to the Community!
vishalk wrote:
but still unable to install it.
Please expand on that...what exactly do you attempt and what exactly happens?
Let us know.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9320 intermittent strange cursor behaviour

I bought my wife a Blackberry Curve 9320 for Christmas on the Three UK network. All went well for about 5 days, when coming out of standby using the button on the top, the cursor could only be made to moe within the app icon area, not first her up to message notification or network areas. Also, pressing the trackpad button or any keyboard button had no effect. I had for restore to pulling the battery out. i put the battery back in after a few minutes and hen it restarted everythinng was back to nomal. Approximately five days laer the same thing happened, with te same 'cure'.
is this a known problem (OS info in sig) or is there some action I should take to resolve it? I'm sure my wife's patience will run out soon if I don't find fix permanent fix.
Thanks for any help.
Colin Begg
Blackberry Curve 9320 on Three UK
OS 7.1 Bundle 2039 (v7.1.0.714, Platform 9.49.0.76)

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
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Curve 9320 : lost "access point option"

Hi !
First sorry for my bad englis... i'm from france, an there is no blackberry support here.
Yesterday i configured my Curve 9320 to use it as a wifi access point. It did word perfectly untill this morning. As told in user manual, it juste disconnected while beeing not use for severall minutes.
In the middle of the day, every thing about "access point" disapered from my smatphone, even in "connection" options....
Could anybody help me ???
Thanks !
Solved!
Go to Solution.

Hi and Welcome to the Community!
The first thing you should do is contact your mobile service provider...perhaps they have done something to block this from functioning on your device.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9320 Browser automatically close Problem

Hey sir,please help me -i am using BB curve 9320 with OS 7.1 ,problem is when I open more than one tab in BB brower than after sometime I will suddenly show "The Browser Closed Unexpectedly.Do you want to reopen the pages you had open?
Yes
NO"
But when I click yes than it reopen but not all Tab and sometime suddenly close all Tab.Plz help me

open your browser > menu key > options and clear the cache and history on the browser.
then, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
now, see if that error persists.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Can Anyone Help Me With My Curve 9320 problem?

I need help with my phone, I got the Curve 9320, its registered with the wireless network, I can call and sent txt but I can't load up BBM, nor can I set my email account to the phone, which is a hotmail account which I could really use my phone being connected to, can someone suggest anything to help me get my phone fully working?

Hello lan
Thanks for this information !
So to resolve your issue can you try those steps !
First on your Homescreen Go to Options > Device > BlackBerry ID > please check if you're already login with your BlackBerry ID .Then within that screen Press the menu key > Check for Updates ( If it prompts for update install it ) . Once it done perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then re-insert it back. your device may take a long reboot.
Then try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After perform those steps , For Email Setup :
Go to Setup > Email Account > try it again , it error persists then from your BlackBerry browser browse to www.blackberry.com/integrate and add / edit your email account .
For BBM :
Open BBM and see if completes the setup Or you have to reinstall it again , but before that you have to delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull reboot
Finally from your BlackBerry browser browse to www.blackberry.com/bbm and download the most recent version available for your device . Reboot your device and see if it completes the BBM setup.
Please try those steps and let us know of your progress.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Camera on blackberry curve 9320 not working

Hi. I am in real need of help now. This problem started 1-2 months back, but I only noticed it about 1 month back. The camera on my blackberry curve 9320 isn’t working. At first, when I opened the camera, it said that I needed to close other applications to use the camera, and I did do it, but the camera still didn’t work. Now, when I open the camera through the icon or the convenience button on the right of the device, this screen comes up. It doesn’t let me take pictures for anything, but does let me open the options. It does the same for the video camera. Please can someone help me. I need to sell this phone to get a Blackberry Z10 but I cant sell it with a camera that doesn’t work. Please, anyone reply with a solution ASAP. Thank.  />
he screen" wi

The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry curve 9320

I put a message on earlier which seems to have disappeared completely. I was asking my my phone when I tried to send a testd will not move down from the number line to the message line and seems to be jammed completely. Will yoiu please advise. Thank you

Hello,
Here is your other thread:
http://supportforums.blackberry.com/t5/BlackBerry-Curve/Blackberry-curve-9320/m-p/2046673#nobanner
Please work there rather than create a duplicate.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Knowledge Base Updates
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ESPN goals app on Curve 9320

Hi, I have a BB curve 9320
Whenever I try to download the ESPN goals app it downloads ok; then when I open the app it prompts me to click on this update link thing. When I do that, it takes to the blackberry appworld web page and it says error. Has anyone else had this? How can I get past this 'supposed' error??
Any advice welcome!
Many thanks

That is the only contact point with the app vendor. Alternatively, you can call your mobile service provider's hotline and escalate the issue to RIM through them.
tanzim
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Curve 9320 update froze

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