Curve 9360 browser won't scroll

Occasionally when i use my browser it won't scroll down no matter what I try to do but it will scroll sideways.

Hi tokery
Welcome to the Community
Whenever you see or feel any unusual on your device always do a Battery Pull Restart like this while device is Powered On remove the Battery wait a min. then reinsert it back.Battery pull restart is needed to fix most glitches.
Prince
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Curve 9360 Will Not Scroll Down on Browser

Hello, I've been having trouble lately with my BB Curve in that it will decide at least once a week that it does not want to scroll down at all in the internet browser. It scrolls left and right and goes back and forth between pages just fine, loads the page just fine, but it absolutely will not scroll down! Only a reset by taking out the battery will work to let me scroll down again until the next time it decides to stop working. It doesn't seem to be a specific website I go to, either. It just doesn't want to scroll down! It isn't a critical problem, but it certainly is very annoying when I have a few tabs open and lose all my memory because I have to reset it. Can anyone please give me suggestions on how to fix it? I am hoping it is as simple as downloading some new software or something.

Hi,
Please attempt a cache & cookies clear, then notice.
Check whether OS version is latest or not, if not upgrade it with latest one.
Thanks..!!

Curve 9360 won't unlock

when i press on the trackerpad to unlock the screen will light up but when i try to select unlock it show me where to type my password in but the trackerpad will scroll up and down. Also there is a symbol in the top righ corner that looks like aA with an arrow on top so i tried holding the button down but nothing is working.

Hello blunty,
Welcome to the BlackBerry Support Community.
Please complete the following steps to address the issue with the trackpad on your BlackBerry® Curve™ 9360 smartphone.
Reinsert your battery first to see of this resolves the issue. If not, complete the following:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Thank you.
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

I cannot find the internet browser icon on my blackberry curve 9360

Hello everyone, I'd really appreciate some help please!
I cannot find the internet browser icon on my blackberry curve 9360.
I've gone to options, Device, Advanced system settings, opened the Host routing table, hit the menu key and chosen register now. I get message saying "Registration sent!"
What do I need to do now?
Many thanks in advance.

Hi wilkasmum
This article will guide you how to solve that problem: The browser icon is missing or not shown on the BlackBerry smartphone
Good luck.
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• If your issue solved, mark the best post in your thread as Solution

Blackberry Curve 9360 says connected to wifi but when I open browser it give me an error

Hey i recently bought a blackberry curve 9360. I have not been able to connect to my home wifi which is protected as well as a free wifi hotspot at my university. The phone says i am connected to wifi, however, i cannot open a website on my browser.
The browser gives me the following error "unable to connect to the internet, please try again later. if the problem persists please contact your service provider".
Please help.
Thanks

Hello
I have the same problem. my 9360 wont connect to the internet unless the wireless network is set without security. always fails when setup with WPA2-personal.

Curve 9360 won't install apps! Just automatically reboots after 'installing' and hasn't done it..

Blackberry Curve 9360. New device received yesterday after water damage to my old one. I upgraded to the latest OS and AppWorld yesterday and everything has worked absolutely perfect. Except every time I try and install or upgrade an app it reaches the end of the installation bar then reboots itself and when I look after the reboot I find the upgrade or app hasn't been installed. It does this with every app I try and install. I've tried working on just Wi-Fi or Network and it makes no difference. Can anyone help? has anyone had this before? Incredibly frustrating considering I've just got a new one back!!!
Thanks!

Hey ChrisWatkins93,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
How much free memory is on the BlackBerry® Curve™ 9360 smartphone? Go to Options>Status to find this information.
To determine if this a operating system issue, I suggest following all the steps in this KB article: www.blackberry.com/btsc/KB11320
Then test out BlackBerry App World™ afterwards to see if the issue is resolved.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

After I search using Google in Firefox, and hit the back arrow button to return to the main homepage I use, the browser won't take me there. Instead, I'm left at the initial results page from my search.

Assume I start at Google as my homepage. I search for Federal Reserve. Google then brings up a number of selections for Federal Reserve. I can scroll through to more search results on page 2, 3, 4, etc. Now suppose I want to use the back arrow button to go back to Google as my homepage. I’ve found what I was looking for. When I try to get back to Google, the furthest back I can go is to page 1 of the search results. The browser won’t take me back to the original starting page which was Google. Also, it doesn’t matter what the starting page or initial page was. The browser will only take me back to the initial page after the original homepage. By the way, I did not install any new software or applications prior to this problem occurring. My guess is that it may have something to do with the function keys at the top of the keyboard. But I can’t figure out what the problem is with the function keys. It’s only a guess.

using Google toolbar for searches?? disable instant search (click the wrench to the right of the tool bar, untick enable instant, and hit save. worked for me
:

Curve 9360 custom sound alerts for messages will not work. Tried EVERYTHING.

I have a brand spanking new BlackBerry Curve 9360 that just arrived yesterday. It is great apart from this very frustrating small prob. I can not customise my message alerts for individual people in my address book. When I click on "try it" only the LED button flashes and there is no sound or vibration. I am trying to get the sound and vibrate to play as "active profile" but it just won't. I can override it and have custom volume and vibrate that plays no matter what the profile but as I sometimes like to set my main profile to vibrate or silent, it won't do.
So far, to fix it, I have tried:
Wiping profile and sounds from the blackberry software
Full factory reset
Creating my own profile and using that instead of "normal" or any of the other preset ones
Loads of battery pulls before and/or after any changes
I have also had a few different people text me to make sure the problem isn't just the "try it" feature. It isn't. The sound that plays is always the default message sound for whatever the default profile is.
If anyone can help it would be greatly appreciated
Deb

I have also experienced exactly the same problem.
The profile is set on normal, with the ringer volume on 10, the ring tone has been selected, and I have also selected the option of the vibrator along with the ring tone.
Now here is the problem, initially it rings and works perfectly, however it seems to automatically turn off the volume so the LED light keeps flashing, however there is not ring tone or vibration.
If you select the "normal" profile or any other profile and change the ring tone or the volume, and click on the try it icon at the bottom, it still only flashes the LED, with no sound.
Have tried everything that you have mentioned in your email, however still unable to rectify the issue. the only way to rectify is it to hard stop the BB, by pulling out the battery and restarting the Blackberry.
Can anyone help or suggest what needs to be done ?

Curve 9360 battery drains quickly!

Hi Folks,
I bought new BB curve 9360 three days back. The probem I am facing is with battery. The battery does not last for even 6 hours. Very disappointing. I use standard BB services, with 3G connection. Let me know if this normal.
Solved!
Go to Solution.

Close the active applications you're not currently using, including the browser. Choose Menu > Close, not the end call button to close applications.
Here are some good charging tips, please read and you'll see that many of them will apply to you.
http://www.blackberryfaq.com/index.php/Maximum_Battery_Life
And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...
Also, you have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Curve 9360 TrackPad gone bust what to do?

Hi guys I've had my BB curve 9360 for around 2 months now, recently the trackpad started not working I've tried all of the methods such as taking out sim memory card battery etc these all worked temporarily but did not fix the issue.
These methods have finally stopped working and my trackpad light doesn't come on at all now, I think it's tracking functions have come to an 'end', it does click to open things but it doesn't scroll so as you can imagine almost impossible to navigate on my phone. Having to use the search function to find things now, but it's hell trust me...
I have tried looking online for a replacement trackpad but because this phone is still fairly new I have been unable to find a replacement OEM replacement. All I see on ebay and other online sites is trackpads for other curves not this one...
I am wondering if a curve 9300 3g trackpad would work or if anyone can tell me the best thing to do cause this is a real nuisance for me, I love this phone but right now I can't do a thing with it...
Is the 9360 trackpad any different from the one used in the 9300 3g?
Thank you guys

OK, so you really don't have any warranty, having bought the device used.
I don't know who will have the parts if those two links do not.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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All my windows live messenger contact have disappeared of windows messenger and appeared in my phone contact list on my curve 9360, Why, and how can I get them back where they should be?

I went onto windows live messenger today and all my contacts have disappeared from it, but I also noticed that they had somehow now appeared in my curve 9360 phone contacts. How did this happen, and how can I get them back into windows live messenger and out of my phone contacts on my phone? This is driving me crazy, can anybody help please?
My phone is the curve 9360, OS is 7.0.0 bundle 2259 And it was purchased Easter Monday
Thanks.

Thanks, but I checked iCloud and it has none of them.
If it backed up to my laptop, that died and I just got the new computer. The one that's crashed won't even boot, so there's no way to even tell if it was syncing the contacts along with all the phone photos. Literally happened at the same time - it was because I had the new computer that I was finally able to pull the photos off the phone and make room for the upgrade. It had refused to upgrade for lack of space for some time.
I had thought it was set to sync to iCloud but it vanished from BOTH my phone and the cloud. That's why I'm so angry about it.

Deadline May 27--Need to Transfer Curve 9360 to iPhone 5c

Just received new iPhone 5c via T-Mobile. Need to send in Curve 9360 trade-in before May 27. How do I transfer everything possible, including calendar, contacts, and saved emails?
Thanks in advance!

On the browser of both phones, type www.deviceswitch.com to make the switch. You'll need to be connected to the same Wi-Fi network with both phones.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

How to install bbm 8 for curve 9360

Can any one can help me out with the solution for downloading bbm 8 on curve 9360 device in bb world its showing update not available for your device

Hello Margengada28
Welcome to http://supportforums.blackberry.com/
From this link download the latest version of BBM Channels
Open this link from your blackberry browser
http://appworld.blackberry.com/webstore/content/3729/
Regards...
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

Can't download apps on appworld * Unlocked 2nd hand curve 9360 *

Help! I bought my BB Curve 9360 second hand and, despite making sure I was on a BB supported contract with Orange, have never been able to successfully download apps from appworld. I press 'download' and up comes the Agree/Disagree box, which disappears after I select 'Agree'. And then - nothing. It has returned to the previous screen detailing information about the app and when I check my downloads, there it isn't. I have experienced a similar thing when I go on the payment methods option - I select 'Agree' and the screen doesn't change.
I've been on several other forums but can't find any which have the same problem.
I don't understand whether it's my BB or Orange or what?!
(Oh, and can't use BBM either.. But browser works just fine!)
thanks in advance...

Peta_Clark wrote:
None of the above suggested solutions has worked. I'm wondering whether the phone, which was sold to me as 'unlocked' was infact jailbroken and not factory unlocked. Seems likely as it still says 'O2' when starting up.
Nope...the initial "splash screen", if it exists, will forever show that originally manufactured for carrier, no matter what. Rather, see this:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
Peta_Clark wrote:
Based on this assumption, I gather from other forums that businesses sometimes put blocks on their employees' work phones in order to prevent them downloading games etc. Does this seem likely based on the symptoms? I really can't do anything on appworld after agreeing to whatever it asks me to agree to.
It is possible that the BB was previously associated with a BES system, and that the IT policy was not properly cleansed from the BB. If so, then this step is required:
KB18998 How to reset the BlackBerry smartphone to factory defaults
But, in addition, see this:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
If the Seller did not properly complete all of their steps, this BB may never be able to function correctly. For instance, if a BIS account exists for this BB on any carrier system anywhere in the world, then your carrier will be unable to create a BIS account for you. Further, if this BB is reported as lost or stolen, it could be locked out from the ability to properly function anywhere on any carrier.
You really need to talk to Orange and see if they can guide you about those issues.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB curve 9360 hangs and reboots by itself

my BB curve 9360 freezes for 10 mins quite regularly, bought it only 2 months back.
It reboots itself automatically no. of times without any reason.
I clear the cache from browser and other apps regularly, is it because of too many apps installed? I was told by someone that many people having this model of blackberry are facing the same problem, is it so? what can be done about it ?
Solved!
Go to Solution.

Hi sunny95arora
We can't say that they come through your Carrier network.So its better to use a call blocking application. As for OS is concerned yes you can install 7.1 in your device you are not bond or limited to your Carrier you can use any Carrier OS packagesall you had to do is just delete two vendor .xml files.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Curve 9360 browser won't scroll

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