Curve 9360 Charging Problems

I've had a couple problems with my blackberry curve 9360, battery life, slow, freezing, but this one is the worse.
When i go to charge my phone, it doesn't charge properly. I plug it in and it shows a plug type icon in the battery, not the normal charging icon. The phone charges for a minute then goes back to the icon, In order for it to charge properly I have to hold and push the plug harder into my phone.
Is this a problem I should just go to koodo and get fixed? Also, I have had this phone for only 4 months, is it possible I am entitled for a replacement, becasuse Im getting really tired of it.

Hi and Welcome to the Community!
Run, don't walk, to Koodo. But first, check your paperwork and know your warranty rights and provisions...those will govern what you are eligible for. Be sure to take everything with you so that you can properly demonstrate to them the exact behavior.
Good luck!
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Curve 9360 os problems

i am using an redington carrier curve 9360 indian handcet i cannot install os 7.1 on my cell it displays the os 7.0 only after formatting !! can you help ?

Redington might not have released OS7.1, but you can do this manually if you prefer. Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.
Instructions and download for OS 7.1.0.336 for the 9360
http://www.blackberryos.com/9350-9360-9370-operating-software/29938-official-os-7-1-0-336-blackberry...
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Curve 9360 Trackpad problems

So about a week ago, my trackpad stopped working, to get it to scroll I had to hold a piece of clothing such as my shirt between the trackpad and my thumb. It would go between working and not working without the article of clothing for a few days but now it only works if I have something between my thumb and the trackpad. Not sure what to do, I got it 9 months ago and its in really good condition.

Hi KayelaDenman
Welcome to the Community
What is your present Device software version. Have you tried Updating your Device software if not then Updating your device software may help .You can try that.
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.
If even after performing the above task problem remains ,then I think your trackpad needs to be replaced or repaired.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Curve 9360 WiFi Problems.

So recently my BBM and Internet package run out so I thought I'd use my WiFi but only the browser works. I rebooted my phone earlier today and WhatsApp worked after I left the house and when I came back it stopped working so I rebooted once again and it won't work :/

Hello,
Many apps require that your BIS data plan be active, even if you are using services via WiFi. From what you describe, this is what I would deduce to be your situation.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9360 OS 7.1 update problems

Couldn't find any threads with this particular problem, so here goes....
I'm trying to upgrade my T-Mobile Curve 9360 to OS 7.1, so I try checking for updates, either over the wireless or connected to the desktop using the BB website and Desktop Software v7. Every time, it tells me my phone is up to date, even though I'm running OS 7.0.0.319. The only other version indicated available is the one I already have.
Any help you can provide would be greatly appreciated!
Solved!
Go to Solution.

Hello!
Please refer to the official download portal to know what OS packages each carrier has released and is therefore supporting:
http://us.blackberry.com/support/downloads/download_sites.jsp
Also, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. You can use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problems with OS 7.1 on Curve 9360

Hello, I am new to the Blackberry world of things having been previous Apple and Android... I have just bought a new Blackberry Curve 9360 on Tesco Mobile (uses o2 network) and, it came pre installed with OS v7.0. (The 9360 came with a 4Gb memory card) As recommended, I have upgraded to OS v7.1 however; I seem to be having several issues with this... 1. Since the upgrade, the OS seems to hang and freeze quite a bit when switching between apps etc. I have tried a battery pull but no different. 2. I don't seem to be able to download some of the apps from Blackberry App World because my device is not compatible. I believe this is probably because the the App Developer hasn't updated the code for OS 7.0 / 7.1?? 3. Since the upgrade, I am unable to install ANY applications because it is saying I have less than 5Mb of storage space remaining on the internal storage. I have tried a battery pull but this hasn't fixed the issue. I also have a Blackberry Curve 9300 for work and, have no problems with this at all and, am very pleased with it. I noticed that my 9300 is running OS 6 and, that I have more apps available than on my 9360 so... If I downgrade my OS to v6.0 on my Curve 9360, will this (1), cure the slowness problem? (2) download the same amount of apps as on my 9300? (3) will a downgrade cure the space issue or, can you provide any other help on this?

Hi and Welcome to the Community!
Your assumption about app compatibility is correct...every app must be ported to every specific BB model number as well as major OS level. Some developers choose to not do so, others just take longer to catch up.
As for your other issues...every situation is unique. Each BB has a fixed amount of AppMemory which must house the OS, all apps, and some amount of app data, overhead, etc. So, the mixture of those that you choose will determine what you cam have as far as additional apps, performance, etc. But, this KB might give you some help:
KB14320 How to maximize battery life and free memory on the BlackBerry smartphone
You also should try other 7.1 packages...some are reported to be more stable than others.
Sadly, it's pretty much impossible to tell you what the exact results will be for you...every situation is unique as well as every users tolerance levels, so you must figure out what works best for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Blackberry Curve 9360 is still charging at 18 hours. What is wrong?

I have a new blackberry curve 9360 that i got yesterday. i charged it first time (until 100%) for about 2-3 hours. then i did the usual downloads (bb app world, yahoo, emails, etc) and since it was already around 15%, i charged it. now, it has been charging for almost 18hours but it still is not 100% charged. is something wrong? is this normal? i heard of 16hours, but not of over that. pls help..

Hi and welcome to the forums!
Are you charging the device with a electric outlet charger or are you charging using the USB cable to your computer?
Thanks,
Bifocals
KB31810 Differences between a USB charge only cable and a data charge cable
BlackBerry Curve 9350/9360/9370 Smartphones - BlackBerry Curve Series - 7.1
Offical Blackberry Leaning Channel
I found some great tips on charging your device.
Here's a great article from the Inside the Blackberry Help Blog
Extending BlackBerry 6 and BlackBerry 7 battery life
Click Accept as Solution for posts that have solved your issue(s)!
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Curve 9360 problem

i have a curve 9360 running os 7.1 having problems with both my track pad and some of my keyboard isnt working

fadhblf wrote:
i have a curve 9360 running os 7.1 having problems with both my track pad and some of my keyboard isnt working
Hi fadhblf,
Contact your Service provider or phone provider for replacement of BlackBerry.
Hope it helps.
Good luck!
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Update problems with blackberry curve 9360

I need help, I downloaded the latest software update for my blackberry curve 9360, during installation the freezes at 9%, I've looked everywhere for the answer to fix... I've tried safe mode but it doesn't let me select the 'OK' option, I downloaded the bb desktop software where it can find my phone but down the bottom right corner it just says connecting, would really appreciate the help

Hi and Welcome to the Community!
(Credit JSanders)
There are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Red Light Curve 9360

I have a new Blackberry Curve 9360, barely a few days old.
I was sitting down when my phone fell at knee height onto carpet. The phone was on, with about half battery life, before it fell. When it hit the ground, the screen went blank. I tried a battery pull but this didn't fix the issue.
When I plugged it into my wall charger, a red LED light turned on for around 30s then that turn off. A few seconds later, a battery with a lightning bolt through it appeared on the screen.
I have no idea what the problem is. I've had another blackberry that fell on pavement while it was on and it didn't hurt the phone at all (except for a scratch).
The only apps I have where the ones that come with the phone as well as ScoreMobile, ScoreMobileFC and The Weather Network. However, I highly doubt that these are the problem because my phone had been working fine with theses apps for a couple days.
When I connected the phone to my PC, Desktop Manager could recognize my phone any longer. The error screen read "BlackBerry Desktop Software cannot communicate with the connected device". I do have the lastest update of Blackberry Desktop since I installed it today.
Please help!

Try he below link to make your device workable again -
How do I wipe the BlackBerry using Jl Cmder?
tanzim
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Blackberry curve 9360 shuts down even when full battery

Can anyone help me pls? My bb curve 9360 phone shuts down even when almost full battery. Then when i try to reboot by taking in and out the battery, it shuts down again many times. i changed my sim card recently cos the old one spoilt. the battery drains very fast. i deleted many apps. i reduce backlighting to min. i reduce time for the screen to off. i off location services. i increased the interval for updates for my apps till very long. i noticed when it is connecting to 3G network it shuts down. and keeps shutting down upon reboot. battery runs out very fast. but can also shutdown on full battery. it also auto shuts down when i am using apps or connected to internet. Can pls help to resolve? Thanks. appreciate.
Solved!
Go to Solution.

try
The on-device battery meter is 'off sync' with the actual battery charge. There are a couple of ways you can try to repair this...
Leave the device to charge an hours or so, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. Watch over the next couple of days to see if the charge and the battery use is in sync.
Roughly every 30 charges, deliberately discharge your battery to 10-15%, and fully charge to 100% afterwards. This will help maintain the accuracy of the “fuel gauge” on the device (your battery meter or scale).
Don’t drain your battery every day to 10-20% of its charge. You can actually expect battery problems by draining the battery. Again, to repeat, top-off your charge during the day whenever convenient – even ten minutes in the car or at your desk will give you an extra 20-25% charge.
VIA | JSanders
http://supportforums.blackberry.com/t5/BlackBerry-Curve/Blackberry-Curve-9300-Automatic-shut-down-Pl...
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Curve 9360 not getting switched on

Hi All,
I have a BB curve 9360 and just upgraded my software version from 7.0 to 7.0 bundle 2355. I did this since I read in the forum here that upgrading will increase my battery life. I installed it (after hours of download 197MB!! hour:-) ) cleared every thing and installed the fone as a brand new . I then charged it overnight in switched off mode for around 7-8 hours till the indicator turned from amber to green. I swithched it on and it went on to the booting procedure and then suddenly swiched off!! I tried taking the battery out... waiting and inserting it again but to no avail... then I put it on charging and then took out the battery till i get the "no battery" signal on the screen after 30-40 seconds. then i put the battery back and it finally switched on after all the efforts. When it switched on, I was amazed to see that my fone went into "low battery" mode though it has been fully charged!!!! Well, right now the fone is getting charged.... but I am wondering what happened to the whole "charge"? how come it disappeared in seconds?
Wanted to confirm if same thing happned with others as well as I am confused over the whole episode... has my battery conged off? please note that the fone is just 3 months old and I can get the battery exchanged but the issue is how it happened or is it just another issue with the blackberry usage.
Request users to go ahead and comment on this...
Thanks for reading....

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9360 custom sound alerts for messages will not work. Tried EVERYTHING.

I have a brand spanking new BlackBerry Curve 9360 that just arrived yesterday. It is great apart from this very frustrating small prob. I can not customise my message alerts for individual people in my address book. When I click on "try it" only the LED button flashes and there is no sound or vibration. I am trying to get the sound and vibrate to play as "active profile" but it just won't. I can override it and have custom volume and vibrate that plays no matter what the profile but as I sometimes like to set my main profile to vibrate or silent, it won't do.
So far, to fix it, I have tried:
Wiping profile and sounds from the blackberry software
Full factory reset
Creating my own profile and using that instead of "normal" or any of the other preset ones
Loads of battery pulls before and/or after any changes
I have also had a few different people text me to make sure the problem isn't just the "try it" feature. It isn't. The sound that plays is always the default message sound for whatever the default profile is.
If anyone can help it would be greatly appreciated
Deb

I have also experienced exactly the same problem.
The profile is set on normal, with the ringer volume on 10, the ring tone has been selected, and I have also selected the option of the vibrator along with the ring tone.
Now here is the problem, initially it rings and works perfectly, however it seems to automatically turn off the volume so the LED light keeps flashing, however there is not ring tone or vibration.
If you select the "normal" profile or any other profile and change the ring tone or the volume, and click on the try it icon at the bottom, it still only flashes the LED, with no sound.
Have tried everything that you have mentioned in your email, however still unable to rectify the issue. the only way to rectify is it to hard stop the BB, by pulling out the battery and restarting the Blackberry.
Can anyone help or suggest what needs to be done ?

Cannot open pdf attachment on Curve 9360

Hi,
I cannot open some pdf attachments on my Curve 9360.
Some pdfs are fine but our fax to email service pdfs will not open - just get a qustion mark in the file icon and when trying to open I get 'This attachment type cannot be viewed on your device'.
This is really frustrating as it means when I am away from the office and we get a fax (which comes through as a pdf attachement by email) I cannot see what it is !
The same pdf files open fine on my laptop (in outlook) and a friend has a blackberry bold and the same pdf opens fine on his bold !
I am on OS7.1 (Bundle 2494) on my Curve 9360 but I have had the problem from back since OS6.
Any suggestions guys ? Could something be missing/corrupted on my Blackberry casuing this problem ?

Hello Sparpo,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
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Curve 9360 not ringing with incoming calls

Good day. I am using a Blackberry Curve 9360 Smartphone.
Hope you can help me, I have inadvertently ticked the "All Alerts Off" option instead of the "Silent" option.
The phone rejects my attemps to change it back to All Alerts on, with a reply "Alerts Off cannot be editted or deleted"
There's a red tick mark next to the icon, and the icon is also highlighted in red.
The "Normal" option is ticked at the moment but the "All Alerts Off" option remains the same.
Incoming calls go straight to voicemail without a ringing alert, and a sms informs me of a missed call.
Please advise me how to resolve this problem, URGENTLY !!!!

Hi and Welcome to the Community!
That is strange indeed...typically, only one profile at a time can actually be active...from what you describe, both Normal and All Alerts Off are active at the same time...not normal. Lets try this...
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Now try to reset your sound profile as you desire.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Curve 9360 Charging Problems

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