Curve 9360 "contenct blocked or server unresponsive"

Hi Guys, I'm new here and I put this topic initially in the wrong forum (Tour). Anyway I'm trying to resolve a problem with my 9360 youtube videos. Everytime I wan to watch anything on youtube I got the same result :contenct blocked or server unresponsive. I rebooted phone few times, cleared cache and also have done all 3 steps withs succesfully receiving messages etc (sending new service books) as I have found this info on Tour forum. If it is connected via wifi it works without any problems. I am on the contract with unlimited data plan and generally internet works well. Surprisingly I can watch all the videos from the naughty sites but not youtube :-) Staff at the shop is totally no use, helpline of the provider after "investigating the problem" told me that it will be a problem withe device. No surprise as they know that this phone is just over a year old by few weeks. Any suggestions how to fix this problem will be very appreciated...

Hi garrison
Please Check this Knowledge Base :
KB19091 : Error "Content not available. Server is blocked or unresponsive" occurs when attempting to access videos on m.youtube.com from the BlackBerry smartphone
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Curve 9360 battery drains quickly!

Hi Folks,
I bought new BB curve 9360 three days back. The probem I am facing is with battery. The battery does not last for even 6 hours. Very disappointing. I use standard BB services, with 3G connection. Let me know if this normal.
Solved!
Go to Solution.

Close the active applications you're not currently using, including the browser. Choose Menu > Close, not the end call button to close applications.
Here are some good charging tips, please read and you'll see that many of them will apply to you.
http://www.blackberryfaq.com/index.php/Maximum_Battery_Life
And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...
Also, you have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
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Can't download apps on appworld * Unlocked 2nd hand curve 9360 *

Help! I bought my BB Curve 9360 second hand and, despite making sure I was on a BB supported contract with Orange, have never been able to successfully download apps from appworld. I press 'download' and up comes the Agree/Disagree box, which disappears after I select 'Agree'. And then - nothing. It has returned to the previous screen detailing information about the app and when I check my downloads, there it isn't. I have experienced a similar thing when I go on the payment methods option - I select 'Agree' and the screen doesn't change.
I've been on several other forums but can't find any which have the same problem.
I don't understand whether it's my BB or Orange or what?!
(Oh, and can't use BBM either.. But browser works just fine!)
thanks in advance...

Peta_Clark wrote:
None of the above suggested solutions has worked. I'm wondering whether the phone, which was sold to me as 'unlocked' was infact jailbroken and not factory unlocked. Seems likely as it still says 'O2' when starting up.
Nope...the initial "splash screen", if it exists, will forever show that originally manufactured for carrier, no matter what. Rather, see this:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
Peta_Clark wrote:
Based on this assumption, I gather from other forums that businesses sometimes put blocks on their employees' work phones in order to prevent them downloading games etc. Does this seem likely based on the symptoms? I really can't do anything on appworld after agreeing to whatever it asks me to agree to.
It is possible that the BB was previously associated with a BES system, and that the IT policy was not properly cleansed from the BB. If so, then this step is required:
KB18998 How to reset the BlackBerry smartphone to factory defaults
But, in addition, see this:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
If the Seller did not properly complete all of their steps, this BB may never be able to function correctly. For instance, if a BIS account exists for this BB on any carrier system anywhere in the world, then your carrier will be unable to create a BIS account for you. Further, if this BB is reported as lost or stolen, it could be locked out from the ability to properly function anywhere on any carrier.
You really need to talk to Orange and see if they can guide you about those issues.
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9360 - BIS Gmail - No reception of email

Hi!
New owner of a bb, have not found the answer to my issue on the forum yet.
I got a Curve 9360, with two email account in the BIS. One professional, and Gmail. It worked well.
For 2 days, I am not receiving any emails from Gmail through the BIS and push. I can send Gmail emails, receive and send professional emails. But I do not receive any Gmail emails anymore.
I deleted the account. setup the account again. Rebooted many times, hard and soft boot. Deleted the filters. Reconciliation is checked.
I have no more idea ... I was wondering wether this could help : http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB05010&sliceId=2&cm...
But I do not want to uninstall my professional email.
Any help is welcome
Happy friday,
Bastien.
Solved!
Go to Solution.

Well ... seems I eventually understood why. The firewall was activated for gmail. It is working so well that it was blocking any email.

BB curve 9360 hangs and reboots by itself

my BB curve 9360 freezes for 10 mins quite regularly, bought it only 2 months back.
It reboots itself automatically no. of times without any reason.
I clear the cache from browser and other apps regularly, is it because of too many apps installed? I was told by someone that many people having this model of blackberry are facing the same problem, is it so? what can be done about it ?
Solved!
Go to Solution.

Hi sunny95arora
We can't say that they come through your Carrier network.So its better to use a call blocking application. As for OS is concerned yes you can install 7.1 in your device you are not bond or limited to your Carrier you can use any Carrier OS packagesall you had to do is just delete two vendor .xml files.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Text Message display on Curve 9360

Hi...just got a new Curve 9360. The default text message display shows all messages i.e. if I've sent a text most recently that is what I see at the top. What I want it to do is show the SMS Inbox (which I can navigate to via the folder options, but I can't find a way to set it as a default). Can't work out how to do it either on the device or when connected to the PC. Any suggestions...?...R

Do you mean that currently ALL of your email messages and SMS text messages are mixed in one folder when you view, and you want to see a folder on your homescreen of ONLY your SMS text messages? And your email messages in another folder?
If so, on your device, open that Messages folder > press the Menu key > Options > Inbox Management and check the box on "Text Messages", and save. That will put an SMS Text message folder on your screen.
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BB Curve 9360 wont let me download music, receive pictures or display pictures, or receive voice notes... HELP!

ever since i put my songs off my phone onto my laptop to then transfer onto my iPod i have been having serious difficulty with my phone, i cant receive pictures, voice notes and cannot download music. i have tried everything, i have deleted blackberry messenger, deleted app world, wiped the phone 3 times, taken the battery out a lot and also tried to restore factory settings (dont know if it worked). its really frustrating that i cant even download a song or receive a picture! please help because i dont know how much longer i can go before i smash the thing up!!
all suggestions are appreciated!

Hi tompain10x,
Welcome to the Support Community!
Were you receiving any error messages on your BlackBerry® Curve™ 9360 smartphone? If so, could you please provide the full error message and when you receive it?
Thanks.
-FS
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Curve 9360 Notification Bar

Hi,
I'm new to the blackberry world! I just got the Curve 9360 and used to have a notification bar under the time and date. It displayed any notifications (text, bbm, email, facebook etc..) also a search bar, and the volume button. not sure how I did this but it's gone, can anyone help? how do I re-add this bar. It's a pain having to go into all the menus to see where the notification are and changing the volume etc...
THANKS!
Lisa
Solved!
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Will you do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
After rebooted, let me know what you see on your homescreen?
If it remains the same with this notification bar missing, could you please post a screenshot here?
Directions to that are here: http://supportforums.blackberry.com/t5/Community-Feedback-and-Ideas/How-to-post-a-screen-shot-of-you...
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Curve 9360 custom sound alerts for messages will not work. Tried EVERYTHING.

I have a brand spanking new BlackBerry Curve 9360 that just arrived yesterday. It is great apart from this very frustrating small prob. I can not customise my message alerts for individual people in my address book. When I click on "try it" only the LED button flashes and there is no sound or vibration. I am trying to get the sound and vibrate to play as "active profile" but it just won't. I can override it and have custom volume and vibrate that plays no matter what the profile but as I sometimes like to set my main profile to vibrate or silent, it won't do.
So far, to fix it, I have tried:
Wiping profile and sounds from the blackberry software
Full factory reset
Creating my own profile and using that instead of "normal" or any of the other preset ones
Loads of battery pulls before and/or after any changes
I have also had a few different people text me to make sure the problem isn't just the "try it" feature. It isn't. The sound that plays is always the default message sound for whatever the default profile is.
If anyone can help it would be greatly appreciated
Deb

I have also experienced exactly the same problem.
The profile is set on normal, with the ringer volume on 10, the ring tone has been selected, and I have also selected the option of the vibrator along with the ring tone.
Now here is the problem, initially it rings and works perfectly, however it seems to automatically turn off the volume so the LED light keeps flashing, however there is not ring tone or vibration.
If you select the "normal" profile or any other profile and change the ring tone or the volume, and click on the try it icon at the bottom, it still only flashes the LED, with no sound.
Have tried everything that you have mentioned in your email, however still unable to rectify the issue. the only way to rectify is it to hard stop the BB, by pulling out the battery and restarting the Blackberry.
Can anyone help or suggest what needs to be done ?

Curve 9360 OS 7.1 update problems

Couldn't find any threads with this particular problem, so here goes....
I'm trying to upgrade my T-Mobile Curve 9360 to OS 7.1, so I try checking for updates, either over the wireless or connected to the desktop using the BB website and Desktop Software v7. Every time, it tells me my phone is up to date, even though I'm running OS 7.0.0.319. The only other version indicated available is the one I already have.
Any help you can provide would be greatly appreciated!
Solved!
Go to Solution.

Hello!
Please refer to the official download portal to know what OS packages each carrier has released and is therefore supporting:
http://us.blackberry.com/support/downloads/download_sites.jsp
Also, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. You can use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot open pdf attachment on Curve 9360

Hi,
I cannot open some pdf attachments on my Curve 9360.
Some pdfs are fine but our fax to email service pdfs will not open - just get a qustion mark in the file icon and when trying to open I get 'This attachment type cannot be viewed on your device'.
This is really frustrating as it means when I am away from the office and we get a fax (which comes through as a pdf attachement by email) I cannot see what it is !
The same pdf files open fine on my laptop (in outlook) and a friend has a blackberry bold and the same pdf opens fine on his bold !
I am on OS7.1 (Bundle 2494) on my Curve 9360 but I have had the problem from back since OS6.
Any suggestions guys ? Could something be missing/corrupted on my Blackberry casuing this problem ?

Hello Sparpo,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
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Curve 9360 not ringing with incoming calls

Good day. I am using a Blackberry Curve 9360 Smartphone.
Hope you can help me, I have inadvertently ticked the "All Alerts Off" option instead of the "Silent" option.
The phone rejects my attemps to change it back to All Alerts on, with a reply "Alerts Off cannot be editted or deleted"
There's a red tick mark next to the icon, and the icon is also highlighted in red.
The "Normal" option is ticked at the moment but the "All Alerts Off" option remains the same.
Incoming calls go straight to voicemail without a ringing alert, and a sms informs me of a missed call.
Please advise me how to resolve this problem, URGENTLY !!!!

Hi and Welcome to the Community!
That is strange indeed...typically, only one profile at a time can actually be active...from what you describe, both Normal and All Alerts Off are active at the same time...not normal. Lets try this...
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Now try to reset your sound profile as you desire.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9360 won't unlock

when i press on the trackerpad to unlock the screen will light up but when i try to select unlock it show me where to type my password in but the trackerpad will scroll up and down. Also there is a symbol in the top righ corner that looks like aA with an arrow on top so i tried holding the button down but nothing is working.

Hello blunty,
Welcome to the BlackBerry Support Community.
Please complete the following steps to address the issue with the trackpad on your BlackBerry® Curve™ 9360 smartphone.
Reinsert your battery first to see of this resolves the issue. If not, complete the following:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Thank you.
-FB
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Curve 9360 TrackPad gone bust what to do?

Hi guys I've had my BB curve 9360 for around 2 months now, recently the trackpad started not working I've tried all of the methods such as taking out sim memory card battery etc these all worked temporarily but did not fix the issue.
These methods have finally stopped working and my trackpad light doesn't come on at all now, I think it's tracking functions have come to an 'end', it does click to open things but it doesn't scroll so as you can imagine almost impossible to navigate on my phone. Having to use the search function to find things now, but it's hell trust me...
I have tried looking online for a replacement trackpad but because this phone is still fairly new I have been unable to find a replacement OEM replacement. All I see on ebay and other online sites is trackpads for other curves not this one...
I am wondering if a curve 9300 3g trackpad would work or if anyone can tell me the best thing to do cause this is a real nuisance for me, I love this phone but right now I can't do a thing with it...
Is the 9360 trackpad any different from the one used in the 9300 3g?
Thank you guys

OK, so you really don't have any warranty, having bought the device used.
I don't know who will have the parts if those two links do not.
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Apps available for Curve 9360 - At what URL can they be examined via a PC?

I can't find on the BB website a page where I can consult confortably, on my PC, the available apps for BB Curve 9360.
(Starting from the Home p.\Apps I get to a list of devices, where I find Curve, but when I click on it, I'm adressed again to the Home page!)
Please, let me know the URL where I'm sure they are, even if I can't find it by myself.
Solved!
Go to Solution.

Hello,
If, by "apps", you mean those natively included with the OS package, then that's tricky...there is a variety of core apps, but each carrier is free to "wrap" the core OS package with things specific to their network and/or that they have chosen to push on to their customers.
If, by "apps", you mean add-on and 3rd party apps that the user chooses to download, then there are a variety of resources:
AppWorld: http://appworld.blackberry.com/webstore/product/1/?LID=us:bb:apps:blackberryapps&LPOS=us:bb:apps&reg...
MobiHand
Handango
BPlay
GetJAR
Each of them functions differently, so it's rather difficult to provide you with specific detailed instructions for each.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9360 "contenct blocked or server unresponsive"

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