Curve 9360 freezing when trying to backup

i have been trying  to update my phone but it always sticks on "Smart Card Reader Option 1 of 1" and doesn't do anything after that so i have to always stop it. 
HELP ME !!!

Hello casper108,
The following article will help you regarding the issue you are experiecing with backing up your BlackBerry® Curve™ 9360 smartphone:
"Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB29522
We hope this helps.
Thank you.
-FB
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