Curve 9360, sync information and questions
Hi and thank you for this area. I just received my new 9360. It will only allow me to sync to my Outlook. The Outlook is great but when I read then delete messages on it, the curve, it will not delete them as it does, even today if I read them in Yahoo?
Also, is there a way/method/setting I might avail of to make Outlook do the issue explained above...
Sincerely, Mike
Solved!
Go to Solution.
Hello,
There is no direct synchronization between your BB and your Outlook PC client. Rather, each synchronizes, for what it is capable of, against your email server.
For your BB, synchronization between it and the server is governed by this:
KB05133 Email reconciliation features for the BlackBerry Internet Service
For your Outlook, synchronization is governed by how you have your Outlook integrated with your server. If POP, then deleted item synchronization does not happen when an item is deleted from the server (which is where it will be deleted when you delete from your BB). If IMAP, then it should synchronize items deleted on the server back to your Outlook.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I get this message Sync Error Record with specified Id 385B9204 not found.
And my Curve doesn't sync anymore.
Can anyone help?Hey Taswann,
Welcome to the BlackBerry® Support Community Forums.
To resolve this issue please have a look at the following article:
BlackBerry Desktop Manager displayed an error "Error code - 0x80043ac9. Check documentation" when synchronizing either the calendar appointment contact anniversary or contact birthday with a start date prior to the year 1900
http://btsc.webapps.blackberry.com/btsc/KB25869
I hope this helps.
Thanks.
-HB
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
Curve 9360 continuously reboots and won't turn on
My blackberry battery died one afternoon and when i started to charge it, the reboot screen kept appearing followed by the red LED light before attempting to reboot again. i have tried installing the new software but it is still rebooting half way stopping, LED light comes on and the whole process continues. the bb is only 2 months old and hasnt been dropped or damaged in any way. any ideas? could the battery need replaced?
Hello again,
Unfortunately, you may have misunderstood my prior recommendation. While rare, it is completely possible for a "new" battery to be defective, and therefore not meet the "known good" condition that I had set. Further, from what you describe, you only did half of the tests I provided in that section...
But, if you believe that you have properly conducted that test, then the next things to try are rather drastic:
KB27956 How to recover a BlackBerry smartphone from any state
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Note that, in order to properly conduct these, a "known good" and fully charged battery is required.
Keep in mind, thought, that if the problem is the BB hardware itself, then no amount of Internet-distance diagnostics nor recommendations will really be of any use to you. Indeed, to properly diagnose if it is hardware requires in-hand evaluation by a qualified hardware technician.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Realtime information and question of spring and hibernate?
please send questions and answers.
Hi Mike,
I don't think, you will be able to retrieve the DPAYH\DPAYP data once it gets deleted SAP using the SAP program RFKPYD00.
On a pro active basis, you can go for either of the following options-
Option-1
DPAYH/DPAYP contains payment data as well as exception data for the various payment runs.However, the main concern is the payment data, as it is the data that is sent to the bank.
These payment data can be easily segregated from the exception data based on the field (DPAYH-GRPNO).
So you can create two custom tables like DPAYH\DPAYP in IS-U and store only the payment data along with the relevant fields that you want to store for future references.
You can update these custom tables during the processing of the payment medium job (creation of the file that is sent to bank),
Option-2
If your SAP IS-U system is connected to BW\BI, then you can also retrieve the payment relevant data from the DPAYH\DPAYP tables in to BW\BI through a BW\BI extractor and then design a report which will give you the relevant details.
Thanks,
Amlan -
Can't download apps on appworld * Unlocked 2nd hand curve 9360 *
Help! I bought my BB Curve 9360 second hand and, despite making sure I was on a BB supported contract with Orange, have never been able to successfully download apps from appworld. I press 'download' and up comes the Agree/Disagree box, which disappears after I select 'Agree'. And then - nothing. It has returned to the previous screen detailing information about the app and when I check my downloads, there it isn't. I have experienced a similar thing when I go on the payment methods option - I select 'Agree' and the screen doesn't change.
I've been on several other forums but can't find any which have the same problem.
I don't understand whether it's my BB or Orange or what?!
(Oh, and can't use BBM either.. But browser works just fine!)
thanks in advance...Peta_Clark wrote:
None of the above suggested solutions has worked. I'm wondering whether the phone, which was sold to me as 'unlocked' was infact jailbroken and not factory unlocked. Seems likely as it still says 'O2' when starting up.
Nope...the initial "splash screen", if it exists, will forever show that originally manufactured for carrier, no matter what. Rather, see this:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
Peta_Clark wrote:
Based on this assumption, I gather from other forums that businesses sometimes put blocks on their employees' work phones in order to prevent them downloading games etc. Does this seem likely based on the symptoms? I really can't do anything on appworld after agreeing to whatever it asks me to agree to.
It is possible that the BB was previously associated with a BES system, and that the IT policy was not properly cleansed from the BB. If so, then this step is required:
KB18998 How to reset the BlackBerry smartphone to factory defaults
But, in addition, see this:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
If the Seller did not properly complete all of their steps, this BB may never be able to function correctly. For instance, if a BIS account exists for this BB on any carrier system anywhere in the world, then your carrier will be unable to create a BIS account for you. Further, if this BB is reported as lost or stolen, it could be locked out from the ability to properly function anywhere on any carrier.
You really need to talk to Orange and see if they can guide you about those issues.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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I recently had to reset my desktop to factory settings. After installing firefox, I realized I had forgotten my sync password. Unfortunately, the email associated with my original account is now defunct, so I can't simply change my password. As of now, I have copied my account information from my laptop and overridden the default account information on my desktop, so I at least have all my settings, bookmarks and other features the same.
Is it possible to create a new account and copy all of my old settings (excluding sync information), and create a whole new sync setup? Or will the method I've implemented be effective in syncing any bookmarks or changes I make from one computer to the other?* You should always keep all your user profiles up to date. Especially e-mail.
One last thing. In the event that the passwords information is lost, you
should record all information in a separate text file somewhere else
on your hard drive. You can easily copy and paste if you need to do so.
If you are concerned about someone else looking at that file, you can
compress it using a password. -
Curve 9360 won't install apps! Just automatically reboots after 'installing' and hasn't done it..
Blackberry Curve 9360. New device received yesterday after water damage to my old one. I upgraded to the latest OS and AppWorld yesterday and everything has worked absolutely perfect. Except every time I try and install or upgrade an app it reaches the end of the installation bar then reboots itself and when I look after the reboot I find the upgrade or app hasn't been installed. It does this with every app I try and install. I've tried working on just Wi-Fi or Network and it makes no difference. Can anyone help? has anyone had this before? Incredibly frustrating considering I've just got a new one back!!!
Thanks!Hey ChrisWatkins93,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
How much free memory is on the BlackBerry® Curve™ 9360 smartphone? Go to Options>Status to find this information.
To determine if this a operating system issue, I suggest following all the steps in this KB article: www.blackberry.com/btsc/KB11320
Then test out BlackBerry App World™ afterwards to see if the issue is resolved.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)! -
Curve 9360 Blackberry ID, other Apps stop syncing after about 2 hrs, must reset each time
I have a new Curve 9360, downloaded google sync, voice, and maps, but not much more. After about 2 hrs or so, all applications including Blackberry ID, google sync, voice, and maps stop updating. When I go to Blackberry ID Account, it gives error "Unable to retrieve your Blackberry ID account information." But after a hard or soft reset all applications work for about 2 hrs. I have already performed a "Factory Reset" with the Blackberry Desktop Software.
It seems like it must be a global setting that gets changed after a few hours each time.
Anyone else have this problem? Any suggestions?
Thanks.Also the os that's installed is the 1st os 7 released if I'm not mistaken and buggy best to update to latest os.
Once update is do not install all 3rd party applications immediatley some maybe incompatible with os 7. Install 1 at a time and test phones response for a few days. -
Questions and answers on DLM, sync speed and real ...
I was confused about some DML details and posted on a BE forum (https://avatar.bethere.co.uk/forum/viewtopic.php?t=43542) and got what was to me an incredibly helpful response from Tom (drsox). I thought it would be of interest to some readers here so copy it below. Once again, many thanks Tom.
1) FTTC DLM applies only between the cabinet and the modem?
>> Yes, as there isn't any broadband / data signal going anywhere further down the line to the exchange if you are on FTTC!
2) What are the different parameters that apply on this hop? I know there is a current sync speed, a current snr, a target snr and an ip profile. Anything else?
>> The IP profile isn't really related to DLM, it just "follows" your sync rate. In the past the IP profile would take up to 3 days to "follow upwards", leaving you with a high sync and awful speeds! This has been changed now on 21cn and "RE-ppp"ing (rebooting the router) would force the IP Profile to update instantly.
DLM changes the SNR target. So where BE have hard coded / set SNR targets such as 3db, 6db, 9db, 12db etc.. They only change upon user request. BT use their DLM system where line instability or line error counts are collected and analysed, the SNR target and interleaving settings are then modified in increments to try and stabilise the line.
This image shows quite well how, over a 6 day period, BTs DLM noticed that my line fault was fixed. I didn't get the full speed back for a week.
3) Is the ip profile the same as the BRAS profile?
>>Yes
4) The DLM keeps statistics of errors etc to dynamically change the ip profile?
>> Changes the SNR target and interleaving for the line which will reduce the speed, and therefor the IP profile.
5) There is a general theory that the DLM is incapable of telling the difference between an error and a modem power cycle, so that power cycling can cause your profile to lower. Is that correct?
>> Yes, if you resync / power cycle your router multiple times in a day it is likely to try and "combat the line errors" and reduce your sync rate by increasing the SNR and / or interleaving on the line.
6) Can other connections and disconnections have the same effect? For example, if I reboot the router (where this is separate from the modem)? Or use the router interface to disconnect/reconnect the broadband?
>> PPP drops (router reboots while leaving the BT Openreach VDSL modem on and connected) won't affect DLM. The IP profile will match your sync rate upon reconnection of the PPP session.
7) If you have a low ip profile, does this mean that the sync is limited to the ip profile?
>> Other way around, if you have a low sync rate then the IP profile will match the sync rate. If you get an awful sync rate and the IP profile follows downwards, then you resync higher but the router "keeps the PPP session open" (which is possible if you resync quick enough) then your IP profile will stay low, even though the sync is high. Until you reboot your router or disconnect and reconnect the PPP session.
8) Can the sync rate change dynamically without a reconnection? If the ip profile gradually rises, will the cabinet force a resync to make sure the customer is actually getting the benefit of the higher ip profile, or must the user intervene with a modem resync?
>> See above - Sync can rise without affecting the IP Profile and the cabinet does not force a RE-PPP.
8) As I understand it, if the ip profile gets stupidly low for some reason, it can only be reset by BT wholesale? This will only be done after a visit to your home and a telephone call from the engineer to the BT wholesale central admin?
>> Mixed reports plus I don't think people understand the difference between sync speeds, line faults, the delay in DLM increasing sync after a fault.. I expect half the reports on the BT forum are not related to a stuck BRAS / IP profile. It is possible for the ISP or a BT engineer to reset the IP profile and possibly DLM training.
9) (8) This applies to all ISPs using BT Wholesale: some may be more willing to force this process to happen on behalf of their customers, but none can cirumvent it?
>> GEA providers (I believe) still have DLM but don't have BRAS / IP profiles unless they implement their own.
10) Who sets the snr? As I understand it, the customer has no direct control. Is this different for different ISPs?
>> Mixed information again, I believe that BT Wholesale give providers DLM override controls and SNR settings but none? (or few) ISPs use this system.
11) Real download/upload speeds are physically limited by the sync rate. They are also naturally limited by local limitations (such as wireless connections), server limitations, and congestion at various points along the route? Any more? The congestion along the route will vary bewteen ISPs as they use different routes with different capabilitues.
>> It is possible for BTs regional or local cabinet network to become congested. Supposedly the minimum speed you should achieve over the BT part of the network is 15mbps. ISPs such as Plusnet, BT etc.. then layer their own "discriminatory" traffic management on top of that (ie, slow down torrents etc.).
12) Real speeds are 'unnaturally' limited by throttling. This will also vary from ISP to ISP. Sky claims to have none, and BT none except for p2p. PlusNet and John Lewis have significant (but well explained)throttling. All the more expensive operators have none.
>> What you said
13) The ip profile affects the sync rate, and therefore actual speeds. Does the ip profile effect actual speeds in any other way?
>> Not quite right. The IP profile directly affects the speeds you can achieve but the sync rate affects the IP profile. The sync rate is determined by the stability and quality of your line and what DLM thinks it can cope with.
14) Many people (including AndrueC above) report real speeds from speedtests that are consistent and not close to the ip profile. These can't be explained by congestion (that would make them inconsistent). They can't be explained by server limitations, as they are consistent accross servers and the same servers give better speeds to other people. They can't be explained by local limitations, too many people claim sudden drops where the local conditions have not changed. They should not be able to be explained by throttling, as they as seen for many ISPs who do not throttle (I don't hold with the ISP lying theory here). What other factors are there that can explain these cases?
>> AndrueC and some other Sky customers have strange symptoms where speeds are around 20mbps rather than the full sync speed. The only logical explanation is either local cabinet congestion, contention between BT and the provider's network (not enough investment by the provider) or artificial traffic management on the providers side. It is also possible that the router that the customer has attached to their line is unsuitable for the higher speeds. For example an old ethernet router may only be able to cope with 20 or 30mbps! A friend of mine has a TP-Link ethernet router running Tomato on a BT 80mbps service but the TP-Link's CPU limitation causes his service to only perform at around 68mbps; he has a replacement router on order. (Obviously wifi will significantly reduce performance).
15) If you get a stupidly low ip profile, how long can you except it to take before it climbs to something more reasonable? (eg in my particular case, my profile is currently around 15Mb, and from BT service line tests should be around 58Mb). And the classic question, is it best to power cycle the modem (1) never, (2) occasionally (how often) or (3) never if at all possible? Mine did jump from 3.5Mb to 15Mb on one power cycle. Was that just coincidence?
>> My FTTC line took about 6 to 7 days to go from 40mbps to 80mbps after a line fault. It is possible that your 3.5mbps to 15mbps increase was the "re-ppp" affecting the BRAS profile and that your sync had slowly been increasing over time.what a waste of money sending an engineer to "fix a fault" which does not exist. Precisely.
In my original BE post to which Tom so helpfully responded, I began: It seems to me that DLM is an excellent concept with a highly flawed implementation, both technically and administratively. I think that sending out an engineer to fix an obviously flawed profile is the main example of an adminastrative flaw. I understand (I can't remember source, maybe Tom again) that they are sometimes relaxing the requirement for a visit before reset.
Maybe the DLM system is too keen on stability vs speed. This will keep complaints down from many people: most users won't notice speed too much as long as it is reasonable, but will be upset if their Skype calls and browsing are being interrupted too often.
However, it does lead to complaints from people who notice the drops after an incidence (as in your thread that has drawn lots of interest), or who only get 50 instead of 60. The main technical flaw is that DLM can so easily be confused by drops from loss of power, too much modem recycling, etc, and then takes so long to recover. -
I went onto windows live messenger today and all my contacts have disappeared from it, but I also noticed that they had somehow now appeared in my curve 9360 phone contacts. How did this happen, and how can I get them back into windows live messenger and out of my phone contacts on my phone? This is driving me crazy, can anybody help please?
My phone is the curve 9360, OS is 7.0.0 bundle 2259 And it was purchased Easter Monday
Thanks.Thanks, but I checked iCloud and it has none of them.
If it backed up to my laptop, that died and I just got the new computer. The one that's crashed won't even boot, so there's no way to even tell if it was syncing the contacts along with all the phone photos. Literally happened at the same time - it was because I had the new computer that I was finally able to pull the photos off the phone and make room for the upgrade. It had refused to upgrade for lack of space for some time.
I had thought it was set to sync to iCloud but it vanished from BOTH my phone and the cloud. That's why I'm so angry about it. -
Curve 8310 sync and message problem
I am hoping someone can help--I must have set something up wrong--my curve stopped syncing with my outlook; after taking to at&t and cheking device they said to reinstall desktop program. Program was shutting down after getting halfway thru calendar entries. I reinstalled several times. Now my desktop and handheld are being overwhlemed every few minutes with emails from [email protected] that say not to delete or move--the handheld seems to be functioning otherwise, but I still can't sync and I can barely find what I need among all this garbage--can anyone help me??? Thanks so much!
If you are running oulook 2003 or above I would recommens loading Desktop software 4.5 (latest) and getting the BB USB drivers. I will provide you with the links, in just a second.
For desktop software 4.5
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
For USB driver (english)
https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=...
Message Edited by Bifocals on 08-11-2008 04:45 PM
Message Edited by Bifocals on 08-11-2008 04:46 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure. -
I have two iphone users sharing one apple id and itunes account. Can I snc both phones to the itunes account without sharing each others info i.e. photos, music, contacts? I am afradi to sync one and lose the information the other one has.
A solution would be to use Apple's iCloud to sync instead of iTunes. This requires the latest operating system, iOS 5. Now backups will be done to the cloud, and you can choose what gets synced across your devices by turning them off in iCloud settings (i.e. turn off Calendars, Photos, etc.).
-
on my itunes library my albums are all sorted but when i put onto my ipod touch (4th Gen) it seems to duplicate i have checked everything and there are no spaces in the information my question is how do isort it because these things drive me mad i would be most gratefully if you could find a way to help
thatnksNever mind, got it to work. I stumbled around on Google for a while and somehow ended up reading things from the 'jailbroken' community. They had easy instructions to get out of Recovery mode. Thanks anyway though!
P.S. For anyone who experiences this, here is the fix: Hold Power and Home in unison for 6 seconds, then power on as normal. -
ipod sync problems
ipod 2.2.1 touch OS10.6.8 itunes 10.6.1
The photos sync but the calendars and contents will not. I keep getting this error message...
«iTunes could not sync information to the iPod «name of iPod» because a sync session could not be started.»Greetings,
See this post: https://discussions.apple.com/message/12799057#12799057
Cheers. -
I set up Firefox sync from my old computer. This has had its hard drive replaced and been sold. I now want to retrieve the information and get my bookmarks on my new computer. I can't see any way to do this!
Help pleaseTo build on the second option provided by The Edmeister make sure that you have your Sync Key, if this is not the case Firefox Sync will not help you (data is encrypted with that Key).
Finally, if the last sync happened long time ago, it may be the case that your data is not on the servers anymore. Firefox Syn wasn't designed as a back up service.
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