Curve 9360 TrackPad gone bust what to do?

Hi guys I've had my BB curve 9360 for around 2 months now, recently the trackpad started not working I've tried all of the methods such as taking out sim memory card battery etc these all worked temporarily but did not fix the issue.
These methods have finally stopped working and my trackpad light doesn't come on at all now, I think it's tracking functions have come to an 'end', it does click to open things but it doesn't scroll so as you can imagine almost impossible to navigate on my phone. Having to use the search function to find things now, but it's hell trust me...
I have tried looking online for a replacement trackpad but because this phone is still fairly new I have been unable to find a replacement OEM replacement. All I see on ebay and other online sites is trackpads for other curves not this one...
I am wondering if a curve 9300 3g trackpad would work or if anyone can tell me the best thing to do cause this is a real nuisance for me, I love this phone but right now I can't do a thing with it...
Is the 9360 trackpad any different from the one used in the 9300 3g?
Thank you guys

OK, so you really don't have any warranty, having bought the device used.
I don't know who will have the parts if those two links do not.
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Similar Messages

Curve 9360 Trackpad problems

So about a week ago, my trackpad stopped working, to get it to scroll I had to hold a piece of clothing such as my shirt between the trackpad and my thumb. It would go between working and not working without the article of clothing for a few days but now it only works if I have something between my thumb and the trackpad. Not sure what to do, I got it 9 months ago and its in really good condition.

Hi KayelaDenman
Welcome to the Community
What is your present Device software version. Have you tried Updating your Device software if not then Updating your device software may help .You can try that.
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.
If even after performing the above task problem remains ,then I think your trackpad needs to be replaced or repaired.
Prince
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20 days old curve 9360 scrollpad/trackpad is not working

Hi,
I bought Blackberry curve 9360 20 days ago through flipkart. From yesterday my mobile's scrollpad/trackpad is not working. What should I do now? If I visit any Blackbery service center will I get my mobile replaced. I am in Bangalore. My contact no: **Removed**.
Please call or mail me for suggestions/solution.
Edit: Phone removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information

jaypee23 wrote:
Hi @mondi21,
Yup I did hard reset multiple times, but no use. I don't use phones when my hands are wet.
Thanks for the suggestion.
Atempt to boot in Safe mode and see if you can use the trackpad. See KB17877
Good luck!
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What's the lateast software Update for Curve 9360

what's the lateast software Update for Curve 9360 ? 7.1 OR 7.0 ?

Hello Abdallahsaleh
9360 latest OS 7.1
You can see last list OS:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
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Apps available for Curve 9360 - At what URL can they be examined via a PC?

I can't find on the BB website a page where I can consult confortably, on my PC, the available apps for BB Curve 9360.
(Starting from the Home p.\Apps I get to a list of devices, where I find Curve, but when I click on it, I'm adressed again to the Home page!)
Please, let me know the URL where I'm sure they are, even if I can't find it by myself.
Solved!
Go to Solution.

Hello,
If, by "apps", you mean those natively included with the OS package, then that's tricky...there is a variety of core apps, but each carrier is free to "wrap" the core OS package with things specific to their network and/or that they have chosen to push on to their customers.
If, by "apps", you mean add-on and 3rd party apps that the user chooses to download, then there are a variety of resources:
AppWorld: http://appworld.blackberry.com/webstore/product/1/?LID=us:bb:apps:blackberryapps&LPOS=us:bb:apps&reg...
MobiHand
Handango
BPlay
GetJAR
Each of them functions differently, so it's rather difficult to provide you with specific detailed instructions for each.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Blackberry Curve 9360 is still charging at 18 hours. What is wrong?

I have a new blackberry curve 9360 that i got yesterday. i charged it first time (until 100%) for about 2-3 hours. then i did the usual downloads (bb app world, yahoo, emails, etc) and since it was already around 15%, i charged it. now, it has been charging for almost 18hours but it still is not 100% charged. is something wrong? is this normal? i heard of 16hours, but not of over that. pls help..

Hi and welcome to the forums!
Are you charging the device with a electric outlet charger or are you charging using the USB cable to your computer?
Thanks,
Bifocals
KB31810 Differences between a USB charge only cable and a data charge cable
BlackBerry Curve 9350/9360/9370 Smartphones - BlackBerry Curve Series - 7.1
Offical Blackberry Leaning Channel
I found some great tips on charging your device.
Here's a great article from the Inside the Blackberry Help Blog
Extending BlackBerry 6 and BlackBerry 7 battery life
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Curve 9360 Notification Bar

Hi,
I'm new to the blackberry world! I just got the Curve 9360 and used to have a notification bar under the time and date. It displayed any notifications (text, bbm, email, facebook etc..) also a search bar, and the volume button. not sure how I did this but it's gone, can anyone help? how do I re-add this bar. It's a pain having to go into all the menus to see where the notification are and changing the volume etc...
THANKS!
Lisa
Solved!
Go to Solution.

Will you do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
After rebooted, let me know what you see on your homescreen?
If it remains the same with this notification bar missing, could you please post a screenshot here?
Directions to that are here: http://supportforums.blackberry.com/t5/Community-Feedback-and-Ideas/How-to-post-a-screen-shot-of-you...
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I cannot find the internet browser icon on my blackberry curve 9360

Hello everyone, I'd really appreciate some help please!
I cannot find the internet browser icon on my blackberry curve 9360.
I've gone to options, Device, Advanced system settings, opened the Host routing table, hit the menu key and chosen register now. I get message saying "Registration sent!"
What do I need to do now?
Many thanks in advance.

Hi wilkasmum
This article will guide you how to solve that problem: The browser icon is missing or not shown on the BlackBerry smartphone
Good luck.
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Blackberry Curve 9360: How to fully turn off?

I have recently got a Blackberry Curve 9360 running on O2 UK and the latest update of OS 7 and love it, but want to turn it off over night without setting times for it to turn off and on. I have looked at many posts on forums and want to fully turn it off, as when i click the 'power off' icon or hold down the end key, it just goes into standby. when i set an alarm, it gives me the option to 'turn off' or 'full power off' but they both do the same thing. a battery pull does NOT work as it just turns on again straight away. Help me please!
thanks,

Ok, I've read what you said.
If you press and HOLD the "end call" key, far right of the trackpad, hold it for about 5-6 seconds, you should get TWO choices, power off and Full power off.
What do you see?
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Text Message display on Curve 9360

Hi...just got a new Curve 9360. The default text message display shows all messages i.e. if I've sent a text most recently that is what I see at the top. What I want it to do is show the SMS Inbox (which I can navigate to via the folder options, but I can't find a way to set it as a default). Can't work out how to do it either on the device or when connected to the PC. Any suggestions...?...R

Do you mean that currently ALL of your email messages and SMS text messages are mixed in one folder when you view, and you want to see a folder on your homescreen of ONLY your SMS text messages? And your email messages in another folder?
If so, on your device, open that Messages folder > press the Menu key > Options > Inbox Management and check the box on "Text Messages", and save. That will put an SMS Text message folder on your screen.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Curve 9360 custom sound alerts for messages will not work. Tried EVERYTHING.

I have a brand spanking new BlackBerry Curve 9360 that just arrived yesterday. It is great apart from this very frustrating small prob. I can not customise my message alerts for individual people in my address book. When I click on "try it" only the LED button flashes and there is no sound or vibration. I am trying to get the sound and vibrate to play as "active profile" but it just won't. I can override it and have custom volume and vibrate that plays no matter what the profile but as I sometimes like to set my main profile to vibrate or silent, it won't do.
So far, to fix it, I have tried:
Wiping profile and sounds from the blackberry software
Full factory reset
Creating my own profile and using that instead of "normal" or any of the other preset ones
Loads of battery pulls before and/or after any changes
I have also had a few different people text me to make sure the problem isn't just the "try it" feature. It isn't. The sound that plays is always the default message sound for whatever the default profile is.
If anyone can help it would be greatly appreciated
Deb

I have also experienced exactly the same problem.
The profile is set on normal, with the ringer volume on 10, the ring tone has been selected, and I have also selected the option of the vibrator along with the ring tone.
Now here is the problem, initially it rings and works perfectly, however it seems to automatically turn off the volume so the LED light keeps flashing, however there is not ring tone or vibration.
If you select the "normal" profile or any other profile and change the ring tone or the volume, and click on the try it icon at the bottom, it still only flashes the LED, with no sound.
Have tried everything that you have mentioned in your email, however still unable to rectify the issue. the only way to rectify is it to hard stop the BB, by pulling out the battery and restarting the Blackberry.
Can anyone help or suggest what needs to be done ?

Curve 9360 OS 7.1 update problems

Couldn't find any threads with this particular problem, so here goes....
I'm trying to upgrade my T-Mobile Curve 9360 to OS 7.1, so I try checking for updates, either over the wireless or connected to the desktop using the BB website and Desktop Software v7. Every time, it tells me my phone is up to date, even though I'm running OS 7.0.0.319. The only other version indicated available is the one I already have.
Any help you can provide would be greatly appreciated!
Solved!
Go to Solution.

Hello!
Please refer to the official download portal to know what OS packages each carrier has released and is therefore supporting:
http://us.blackberry.com/support/downloads/download_sites.jsp
Also, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. You can use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot open pdf attachment on Curve 9360

Hi,
I cannot open some pdf attachments on my Curve 9360.
Some pdfs are fine but our fax to email service pdfs will not open - just get a qustion mark in the file icon and when trying to open I get 'This attachment type cannot be viewed on your device'.
This is really frustrating as it means when I am away from the office and we get a fax (which comes through as a pdf attachement by email) I cannot see what it is !
The same pdf files open fine on my laptop (in outlook) and a friend has a blackberry bold and the same pdf opens fine on his bold !
I am on OS7.1 (Bundle 2494) on my Curve 9360 but I have had the problem from back since OS6.
Any suggestions guys ? Could something be missing/corrupted on my Blackberry casuing this problem ?

Hello Sparpo,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
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Curve 9360 not ringing with incoming calls

Good day. I am using a Blackberry Curve 9360 Smartphone.
Hope you can help me, I have inadvertently ticked the "All Alerts Off" option instead of the "Silent" option.
The phone rejects my attemps to change it back to All Alerts on, with a reply "Alerts Off cannot be editted or deleted"
There's a red tick mark next to the icon, and the icon is also highlighted in red.
The "Normal" option is ticked at the moment but the "All Alerts Off" option remains the same.
Incoming calls go straight to voicemail without a ringing alert, and a sms informs me of a missed call.
Please advise me how to resolve this problem, URGENTLY !!!!

Hi and Welcome to the Community!
That is strange indeed...typically, only one profile at a time can actually be active...from what you describe, both Normal and All Alerts Off are active at the same time...not normal. Lets try this...
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Now try to reset your sound profile as you desire.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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9360 Trackpad Help

Hello.
I really need help with my trackpad. There's a problem with the actual pad. Recently the old one messed up, it stopped working completely so I purchased a new one from a seller I bought all my parts off and installed it myself. The trackpad works sometimes, but only when the keyboard and trackpad backlight are off, this happens every so often, and also when the phone is on charge it works perfectly even if the backlight is on. I think that there's not enough power getting to the trackpad, because the backlight is a lot brighter when on charge and then it works, and when the light is off there's more power going to the optics of it. If anyone has any idea's or any way to turn the light off please let me know
Thanks

Hello KyWillsX,
The following article may help regarding the issue you are experiencing with the trackpad on your BlackBerry® Curve™ 9360 smartphone:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Thank you.
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

Curve 9360 TrackPad gone bust what to do?

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