Curve 9360 won't unlock

when i press on the trackerpad to unlock the screen will light up but when i try to select unlock it show me where to type my password in but the trackerpad will scroll up and down. Also there is a symbol in the top righ corner that looks like aA with an arrow on top so i tried holding the button down but nothing is working.

Hello blunty,
Welcome to the BlackBerry Support Community.
Please complete the following steps to address the issue with the trackpad on your BlackBerry® Curve™ 9360 smartphone.
Reinsert your battery first to see of this resolves the issue. If not, complete the following:
Trackpad, trackball, or keyboard not working on a BlackBerry Smartphone - http://www.blackberry.com/btsc/KB29640
We hope this helps.
Thank you.
-FB
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Similar Messages

My blackberry Curve 9360 won't unlock!?!

When i turn on my phone it come up to the unlock screen so i click and try to scroll on the pad button and i can hear the ticking of it when it detects me but wont do a thing. I have tried taking out the batterie, and plugging it into my computer and even when it said unlock cause i connected it to the computer the keys would not work. What can i do?

kolomo23 wrote:
When i turn on my phone it come up to the unlock screen so i click and try to scroll on the pad button and i can hear the ticking of it when it detects me but wont do a thing. I have tried taking out the batterie, and plugging it into my computer and even when it said unlock cause i connected it to the computer the keys would not work. What can i do?
Hi and Welcome to the Community!
Be very careful as you proceed...you only get a maximum of 10 attempts (it could be less, depending on how you configured it when you created the device lock password) to get it right before your BB wipes itself clean. If, when you connect via USB, you can get your PC display to prompt you for the password, then you can enter it via the PC keyboard...that will reset the counter (it's the same counter regardless of entering the password on the BB keyboard or via the PC keyboard when connected via USB).
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Curve 9360 won't install apps! Just automatically reboots after 'installing' and hasn't done it..

Blackberry Curve 9360. New device received yesterday after water damage to my old one. I upgraded to the latest OS and AppWorld yesterday and everything has worked absolutely perfect. Except every time I try and install or upgrade an app it reaches the end of the installation bar then reboots itself and when I look after the reboot I find the upgrade or app hasn't been installed. It does this with every app I try and install. I've tried working on just Wi-Fi or Network and it makes no difference. Can anyone help? has anyone had this before? Incredibly frustrating considering I've just got a new one back!!!
Thanks!

Hey ChrisWatkins93,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
How much free memory is on the BlackBerry® Curve™ 9360 smartphone? Go to Options>Status to find this information.
To determine if this a operating system issue, I suggest following all the steps in this KB article: www.blackberry.com/btsc/KB11320
Then test out BlackBerry App World™ afterwards to see if the issue is resolved.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Curve 9360 won't charge

This morning when I plugged my phone into charge, instead of showing the usual lightening symbol in the battery bar, it just showed a red charge symbol, which it's never done before. It won't hold any charge, even though I turned it off for a while, I battery pulled, waited 30 secs, pressed alt+shift+del twice, and used a different charger. The little light at first flashed red but now is yellow, and has been for the best part of the phone being plugged in to charge. The tricky sitch is I bbought it in England but am in Germany for the next two weeks. Anyone know of a way I can fix this for now, bar having to buy a new battery? Thanks

Hi Franziww
Sorry to hear that it still not working for you ! But as I said If you can manage or borrow a charge battery from any of your friend it may help , use it on your device it let you know if the issue is because of a battery or your device itself has encountered an issue.
If your device get working after using a fully charge battery then simply replacing the battery will fix the issue and if you notice that the issue is with your device you can try a few things like :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 : How to recover a BlackBerry smartphone from any state
Good luck .
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Can't download apps on appworld * Unlocked 2nd hand curve 9360 *

Help! I bought my BB Curve 9360 second hand and, despite making sure I was on a BB supported contract with Orange, have never been able to successfully download apps from appworld. I press 'download' and up comes the Agree/Disagree box, which disappears after I select 'Agree'. And then - nothing. It has returned to the previous screen detailing information about the app and when I check my downloads, there it isn't. I have experienced a similar thing when I go on the payment methods option - I select 'Agree' and the screen doesn't change.
I've been on several other forums but can't find any which have the same problem.
I don't understand whether it's my BB or Orange or what?!
(Oh, and can't use BBM either.. But browser works just fine!)
thanks in advance...

Peta_Clark wrote:
None of the above suggested solutions has worked. I'm wondering whether the phone, which was sold to me as 'unlocked' was infact jailbroken and not factory unlocked. Seems likely as it still says 'O2' when starting up.
Nope...the initial "splash screen", if it exists, will forever show that originally manufactured for carrier, no matter what. Rather, see this:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
Peta_Clark wrote:
Based on this assumption, I gather from other forums that businesses sometimes put blocks on their employees' work phones in order to prevent them downloading games etc. Does this seem likely based on the symptoms? I really can't do anything on appworld after agreeing to whatever it asks me to agree to.
It is possible that the BB was previously associated with a BES system, and that the IT policy was not properly cleansed from the BB. If so, then this step is required:
KB18998 How to reset the BlackBerry smartphone to factory defaults
But, in addition, see this:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
If the Seller did not properly complete all of their steps, this BB may never be able to function correctly. For instance, if a BIS account exists for this BB on any carrier system anywhere in the world, then your carrier will be unable to create a BIS account for you. Further, if this BB is reported as lost or stolen, it could be locked out from the ability to properly function anywhere on any carrier.
You really need to talk to Orange and see if they can guide you about those issues.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Text Message display on Curve 9360

Hi...just got a new Curve 9360. The default text message display shows all messages i.e. if I've sent a text most recently that is what I see at the top. What I want it to do is show the SMS Inbox (which I can navigate to via the folder options, but I can't find a way to set it as a default). Can't work out how to do it either on the device or when connected to the PC. Any suggestions...?...R

Do you mean that currently ALL of your email messages and SMS text messages are mixed in one folder when you view, and you want to see a folder on your homescreen of ONLY your SMS text messages? And your email messages in another folder?
If so, on your device, open that Messages folder > press the Menu key > Options > Inbox Management and check the box on "Text Messages", and save. That will put an SMS Text message folder on your screen.
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Curve 9360 Notification Bar

Hi,
I'm new to the blackberry world! I just got the Curve 9360 and used to have a notification bar under the time and date. It displayed any notifications (text, bbm, email, facebook etc..) also a search bar, and the volume button. not sure how I did this but it's gone, can anyone help? how do I re-add this bar. It's a pain having to go into all the menus to see where the notification are and changing the volume etc...
THANKS!
Lisa
Solved!
Go to Solution.

Will you do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
After rebooted, let me know what you see on your homescreen?
If it remains the same with this notification bar missing, could you please post a screenshot here?
Directions to that are here: http://supportforums.blackberry.com/t5/Community-Feedback-and-Ideas/How-to-post-a-screen-shot-of-you...
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Curve 9360 custom sound alerts for messages will not work. Tried EVERYTHING.

I have a brand spanking new BlackBerry Curve 9360 that just arrived yesterday. It is great apart from this very frustrating small prob. I can not customise my message alerts for individual people in my address book. When I click on "try it" only the LED button flashes and there is no sound or vibration. I am trying to get the sound and vibrate to play as "active profile" but it just won't. I can override it and have custom volume and vibrate that plays no matter what the profile but as I sometimes like to set my main profile to vibrate or silent, it won't do.
So far, to fix it, I have tried:
Wiping profile and sounds from the blackberry software
Full factory reset
Creating my own profile and using that instead of "normal" or any of the other preset ones
Loads of battery pulls before and/or after any changes
I have also had a few different people text me to make sure the problem isn't just the "try it" feature. It isn't. The sound that plays is always the default message sound for whatever the default profile is.
If anyone can help it would be greatly appreciated
Deb

I have also experienced exactly the same problem.
The profile is set on normal, with the ringer volume on 10, the ring tone has been selected, and I have also selected the option of the vibrator along with the ring tone.
Now here is the problem, initially it rings and works perfectly, however it seems to automatically turn off the volume so the LED light keeps flashing, however there is not ring tone or vibration.
If you select the "normal" profile or any other profile and change the ring tone or the volume, and click on the try it icon at the bottom, it still only flashes the LED, with no sound.
Have tried everything that you have mentioned in your email, however still unable to rectify the issue. the only way to rectify is it to hard stop the BB, by pulling out the battery and restarting the Blackberry.
Can anyone help or suggest what needs to be done ?

Curve 9360 battery drains quickly!

Hi Folks,
I bought new BB curve 9360 three days back. The probem I am facing is with battery. The battery does not last for even 6 hours. Very disappointing. I use standard BB services, with 3G connection. Let me know if this normal.
Solved!
Go to Solution.

Close the active applications you're not currently using, including the browser. Choose Menu > Close, not the end call button to close applications.
Here are some good charging tips, please read and you'll see that many of them will apply to you.
http://www.blackberryfaq.com/index.php/Maximum_Battery_Life
And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...
Also, you have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
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Curve 9360 TrackPad gone bust what to do?

Hi guys I've had my BB curve 9360 for around 2 months now, recently the trackpad started not working I've tried all of the methods such as taking out sim memory card battery etc these all worked temporarily but did not fix the issue.
These methods have finally stopped working and my trackpad light doesn't come on at all now, I think it's tracking functions have come to an 'end', it does click to open things but it doesn't scroll so as you can imagine almost impossible to navigate on my phone. Having to use the search function to find things now, but it's hell trust me...
I have tried looking online for a replacement trackpad but because this phone is still fairly new I have been unable to find a replacement OEM replacement. All I see on ebay and other online sites is trackpads for other curves not this one...
I am wondering if a curve 9300 3g trackpad would work or if anyone can tell me the best thing to do cause this is a real nuisance for me, I love this phone but right now I can't do a thing with it...
Is the 9360 trackpad any different from the one used in the 9300 3g?
Thank you guys

OK, so you really don't have any warranty, having bought the device used.
I don't know who will have the parts if those two links do not.
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All my windows live messenger contact have disappeared of windows messenger and appeared in my phone contact list on my curve 9360, Why, and how can I get them back where they should be?

I went onto windows live messenger today and all my contacts have disappeared from it, but I also noticed that they had somehow now appeared in my curve 9360 phone contacts. How did this happen, and how can I get them back into windows live messenger and out of my phone contacts on my phone? This is driving me crazy, can anybody help please?
My phone is the curve 9360, OS is 7.0.0 bundle 2259 And it was purchased Easter Monday
Thanks.

Thanks, but I checked iCloud and it has none of them.
If it backed up to my laptop, that died and I just got the new computer. The one that's crashed won't even boot, so there's no way to even tell if it was syncing the contacts along with all the phone photos. Literally happened at the same time - it was because I had the new computer that I was finally able to pull the photos off the phone and make room for the upgrade. It had refused to upgrade for lack of space for some time.
I had thought it was set to sync to iCloud but it vanished from BOTH my phone and the cloud. That's why I'm so angry about it.

Curve 9360 os problems

i am using an redington carrier curve 9360 indian handcet i cannot install os 7.1 on my cell it displays the os 7.0 only after formatting !! can you help ?

Redington might not have released OS7.1, but you can do this manually if you prefer. Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.
Instructions and download for OS 7.1.0.336 for the 9360
http://www.blackberryos.com/9350-9360-9370-operating-software/29938-official-os-7-1-0-336-blackberry...
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
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9360 won't connect to wifi

My blackberry 9360 won't connect to my home wifi, I click to turn on the wifi and it shows the little green circle spin round forever and doesn't turn on my wifi. I put my sim in other phones and it has connected it wifi I have wiped my blackberry and it won't work Please help

Hey Ofwgzakta,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
When was the last time the Wi-Fi was working on the BlackBerry Curve 9360 smartphone? I would suggest creating a backup of your data through BlackBerry Desktop Software (Device>Backup) and then follow the steps in this KB article: www.blackberry.com/btsc/KB11320
Then test the Wi-Fi prior to restoring any data. If the issue still persists, then I suggest contacting your network service provider for repair options.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Curve 9360: How to fully turn off?

I have recently got a Blackberry Curve 9360 running on O2 UK and the latest update of OS 7 and love it, but want to turn it off over night without setting times for it to turn off and on. I have looked at many posts on forums and want to fully turn it off, as when i click the 'power off' icon or hold down the end key, it just goes into standby. when i set an alarm, it gives me the option to 'turn off' or 'full power off' but they both do the same thing. a battery pull does NOT work as it just turns on again straight away. Help me please!
thanks,

Ok, I've read what you said.
If you press and HOLD the "end call" key, far right of the trackpad, hold it for about 5-6 seconds, you should get TWO choices, power off and Full power off.
What do you see?
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Application Document to go is not installed for Curve 9360

Hi,
Last week, I was having issues with Curve 9360 as it was rebooting indefinitely. Supposingly some software issue.
I had searched on support forum and re-installed the software on my BB using desktop software.
It is working fine but I cant find "document to go" in the applications, which was there when I had purchased it.
Can you please let me know how to install it? I couldnt find it in app world also.
Thanks!

I don't know how to check a battery serial number, sorry.
My advice would be, if it works good. If not return. I've bought OEM batteries on the past myself off eBay.
Also, look at Amazon for good prices.
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Curve 9360 won't unlock

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