Curve 9380 buttons stopped

I have had my curve for nearly 7 months. after i down loaded the OS 7.1 update the bottom left "answer key" stopped working and since this morning all the buttons have stopped , including the "hot key" and volume keys.
Can anybody help , i have re-enstalled 7.1 didnt work and i am currently re-enstalling 7.0 to see if that works , or is my phone just goosed?
oh thanks in advance

Hey Desertpulse,
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

Curve 9380 answering button not working and automatic calls without making any call

Hi I am using Blacbuerry Curve 9380, i am facing the following issue. pls help me
1. Answering button in not working at all.
2. Without my knowledge automatic dialling & calls are made
3. Frequent Mobile restart - while in phone calls, after phone call disconnect, while opening mails, opening msg.
And I dont have any other application or software. other than Whatsapp, Facebook, twitter (occasionaly only will use) and ucbrowser.

Did you perform a hard reset yet?
Perform a Hard Reset
A hard reset is similar to restarting a computer that stops responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver. A hard reset does not delete any settings or data on the BlackBerry smartphone.
To perform a hard reset, complete the following steps:
Turn the BlackBerry smartphone off.
Remove the battery.
Reinsert the battery.
Wait for the BlackBerry smartphone to turn on.
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Curve 9380: Return from character input to QWERTY keyboard

Hello,
I own BlackBerry Curve 9380 smartphone (all touch, without physical keyboard).
I have the following issue:
Consider you're writing a text message, when you need a question mark you're tapping on the "&% 123" button in the left-down corner and selecting the question mark. In order to return back to the original QWERTY keyboard you need to tap on the button again, now "ABC".
Is that possible to automate the return to the QWERTY keyboard from character input keyboard after tapping the "space" button?
Keyboard is returning automatically back only if you will tap on the "Enter" button.
Adding the "space" button would be a great enhancement for touch-based devices featuring BlackBerry 7 OS.
Thank you.
P.S. I didn't find any better medium for my concern than this forum, if somebody knows how to reach directly to software engineering group, please let me know.

You still have the constructor declared inside the main method! :-)
public class TrySimpleVectorWithKeyboardInput
public static void main(String[] args)
public TrySimpleVectorWithKeyboardInput()
{}Move the two lines to outside the main. It should look something like this..
import java.util.*;
import java.io.*;
public class TrySimpleVectorWithKeyboardInput {
    public TrySimpleVectorWithKeyboardInput() {
      // constructor code goes here
    public static void main(String[] args)    {
        Vector names = new Vector();
        FormattedInput kb = new FormattedInput();
        for (int i = 0; i < 5; i++) {
            try {
                System.out.print("Enter a name ");
                names.add( kb.readString());
            } catch (InvalidUserInputException e) {
                System.out.println("InvalidUserInputException thrown. \n" + e.getMessage());
        System.out.println("\nThe names in the vector are:\n ");
        Iterator j = names.iterator();
        while (j.hasNext()) {
            System.out.println(j.next());
}

Curve 9380

Afternoon
I have a (bought brand new) Curve 9380. It has been working fine until Thursday night/Friday morning.
I was staying in a Hotel, and noticed on Thursday night that the battery was almost exhausted. I put the phone on charge and was soon asleep. The next morning, the phone was not working.
I would like to know if anyone can solve this for me or if I will need to send this somewhere for repair?
The symoptoms:
*Intermittent red light (3/4 seconds red, then off again).
*No display, no function on pressing any buttons
*No display when battery removed and replaced
I have attached my Curve to this laptop. Although the "battery charge" logo appeared VERY briefly, nothing seems to have been resolved. Further:
*The laptop is making, every 30 seconds or so, the noise to indicate a device has been attached and removed (the distinctive two note noise)
*The Curve red light is still intermittent.
*No display
Does anyone know what the problem is? Can it be fixed?
Many thanks

Hey aoin,
Welcome to the BlackBerry Support Community Forums.
Well we can attempt to bring my BlackBerry back to life.
Follow the steps in this article to reload the software by force detection: www.blackberry.com/btsc/KB10144
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Curve 9380 & OS7.1

Hi there,
Would like to upgrade my Curve 9380 with latest 7.1 OS.
Currently reside in France with Orange as my supplier. Do you know if it's available and if so how do i download it.
Thanks

Hello,
The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/support/downloads/download_sites.jsp
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML (there will be at least one, perhaps 2)
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC
Don't forget to backup.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My bb curve 9380 shutdown and a red led lighting

my bb curve 9380 shutdown and a red led lighting i don't now what hapned but i just modify some apps bay bb desktop softwere please help me and thx verry much

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
If the problem is revealed via the above tests to be your BB, then I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Disable "Content Protection in BB Curve 9380

hi, i hv bought a new BB curve 9380, when i try to dwnload n install apps from BB site to my phn , it gives an error"An error has occurred communicating with the BlackBerry App World Client. If you have content protection enabled on your device, please disable and try again." plz hlp me resolve this problem..

Hi and Welcome to the Community!
From that description, it sounds like you are attempting to DL apps from AW via USB, using the PC/browser interface to AW. Please instead try the on-device AW client. If it works, that will help us understand what should be expected via other means.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My blackberry Curve 9380 won't switch on

Hi, my blackberry curve 9380 won't switch on and i have had it on charge since last night. The red light or green light isnt on and it doesnt want to switch on even after i take the battery, sim and SD card out? It is just under a year old. Can anyone help because i need my phone to be on urgently!!!!

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My BlackBerry Curve 9380 is lost/stolen

Please help me...
How can I track my lost BlackBerry Curve 9380 by its pin? It has been stolen and I don't know what to do.
Note:
I don't have BlackBerry protect account and I think the thief through away my SIM card but am sure he must not be switched off the device.

Hello,
Please see this helpful thread:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/Lost-or-Stolen-BlackBerry-What...
It is a pity you did not activate the FREE BB Protect app...it can be quite useful in your situation. But, like insurance, the time to prepare for this situation is BEFORE the need arises.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problema blackberry curve 9380

Hola a todos.
Se me bloqueó mi blackberry curve 9380 y mi problema es que conseguí el código para desbloquearlo pero no puedo ingresar a la pantalla o menú de petición de código MEP2. Alguien me puede ayudar?

Estimado Usuario, lamentablemente este foro es solo para el idioma Ingles, sin embargo lo podemos ayudar en el foro especializado en Español, esta es la dirección donde gustosamente lo podemos atender:
http://foros.blackberry.com/t5/Foros-de-Soporte-General/ct-p/bscf_es
Muchas gracias
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Mobile Hotspot Curve 9380

Hi, I have a Blackberry Curve 9380, am trying to turn on mobile hotspot mode but I cannot find it. However, according to this guide
http://docs.blackberry.com/en/smartphone_users/deliverables/42557/alk1319566727316.jsp
it should be in the "Manager Connections".
Can abybody help me?
Thanks.
Massimo

Hi and Welcome to the Community!
Refer:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB31857&sliceId=2&di...
The function has two prerequisites:
You be on an adequate OS level
You be on a data plan, from your carrier, that is adequate to enable the HotSpot function
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

System problem curve 9380

bought my bb curve 9380 two weeks ago, and yesterday it rebooted even if I wasn't using it. It happened àgain six or seven times today while I was using applications like browser and what'sapp without connecting to a wifi net. It turned suddenly turned off and started the reboot. Has anyone had the same problem and knows how to fix it?

Duplicate:
http://supportforums.blackberry.com/t5/BlackBerry-Curve/automatic-reboot-curve-9390/m-p/1897491#noba...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve 8520 Button Issues

I've recently started having multiple issues with my BB. The issues all started at the same time and they did (for a brief period) all stop at the same time.
The issues are:
When the screen goes black/idle, having to hold down a key/button (rather than press a key/button) to get to the unlock screen
S key not working at all
Holding down shift or alt whilst pressing another key does not do anything.
Any ideas? Already tried multiple batttery pulls.
BB Curve 8529 v 5 on o2

Hi there, so just today my blackberry's scroll button stopped working, I have tried removing any grease from it, taking out the battery and turning it off but the scroll button wont work. Is there any way that I can get it to work or will I have to bring it into a shop?
Thank you

BlackBerry Curve 9380 will not power ON and the red LED light is flashing

I need you guy's help. I was charging my BlackBerry Curve 9380 this morning. When I was about to use it the found out that the screen will not light up but the red led indicator is blinking one long blink, one ong blink then a full stop. I have already tried removing the battery and sim card for sometime but to no avail. What should I do?!

You need to consider updating/reinstalling device OS. Check the below knowledge base article -
KB03621 How to clean reload BlackBerry Device software and applications using BlackBerry Desktop Software
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Blackberry curve 9380 keeps crashing

hey,
my Blackberry curve 9380 (whcih i've had for 3 weeks) keeps crashing all the time, the loading square thingie appears and then it's stuck. after a while it even gives an error message. i tried pushing buttons, but the only solution so far is taking out the battery and re-installing it. then restart the phone (which normally takes 4 seconds but when it has crashed it takes 5 minutes...) i've installed the latest blackberry software, so that can't be it... can anyone please tell me why my blackberry curve 9380 keeps freaking out like that?
siincerely,
Kjaaps

the error message, i can't give any details, since i have given my cell back to the wtore as it still is in waranty and so they will search for the errors.
as for the loading clock, sometimes it just appears and then all of a sudden my cell blocks...., don't think that it's normal that that thing appears and blocks even when you're not using internet, or clearing cache, history, cookies etc... now i know this sounds vague and all, but since i've only had this cellphone for 3 weeks, i hadn't figured everything out.

Curve 9380 buttons stopped

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