Curve 9380 synchronization with Desktop software problem

The desktop software loads up fine and goes to synchronize. I get an error message: "A program error occurred at line 1548 in ./O|Access.cpp. Please report ..."
I have reloaded the desktop softare a couple of tiems after doing a full wipe.
Any ideas?

Hi and Welcome to the Community!
From your post, I cannot quite tell if you've done this exact process...so I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Problem with the synchronization by Desktop Software (6.1.0.35)

Hi, i have a big problem with the synchronization by Desktop Software (6.1.0.35).
When I installed DS i set to folder sync photos not as
... Documents / BlackBerry / photo (created by default),
but i chose
... Documents / Pictures / Photos from the BlackBerry (created by me).
Basically now I try to change the import folder of images, but it appears the error that is
"Can not set a folder to import to a higher level of import folder"
I tried deleting / Photos from the BlackBerry, and not finding my DS it says:
"The import folder is not available ... etc.." and tells me to change it or with the button or the Media tab of the Device menu> Options.
I do it but the message is always the same: "Unable to set a higher level of import folder to import folder"
I find it an absurd bug and ask to help me solve it. Thanks

Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks!

My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Playbook will not connect with Desktop Software

Playbook won't connect with desktop software any longer. Seems to have started after latest update to 2.0. Still working fine with my Torch 9810, but not with the Playbook. I even tried reinstalling the Desktop software, but no go. Tried to "forget" Playbook, but now I can't even add it as a device any longer!

possible you need to uninstall Device Manager, not Desktop Software.
Disconnect the PB from the computer.
Uninstall the Device Manager.
Reboot your computer (for good measure)
Connect the PB using the USB cable.
Now you should see a PlayBook CD-ROM.
In that CD-ROM you will find version 7 of the Device Manager, install it.
Once installed disconnect the PB from the computer.
Wait for about 15 seconds then plug it back in.
Windows should detect new device and start Device Manager. It may take up to two minutes for windows to detect and properly install.
Then device manager will map 'z' drive to the PB.
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Problem with Desktop software synchronizing Outlook 2010

I have 2 new computers;
Dell Inspiron One running Windows 7 (64) bit and Desktop software works fine with Outlook 2010.
Samsung R530 laptop running windows 7 (32) bit and Desktop does not link to Outlook 2010.
I have tried installing version 6 which did not work. I have also tried starting with version 5 and upgrading and this also does not work.
Any suggestions would be welcome.
Solved!
Go to Solution.

Many thanks, it now works the problem was down to a version of Front Page 2003 corrupting files in Office 2010. Deleted Front Page and repaired Office and now all works well

Problems synchronization Blackberry desktop software version 6.0.0.40

Today I installed the latest version of the Blackberry desktop software, 6.0.0.40 on my desktop, latest MS Vista version. After I connected my Blackberry bold 9000 via USB, the system automatically made a backup. That's fine ofcourse. But when I want to verify the synchronization parameters, the system gives an "unknown error" and don't allow me to change the parameters because of that error. I can't click one of the four given synchronization aps, the system doesn't allow it and comes with the error mentioned before. I checked for a newer version of the desktop software, but I have the latest version.
Who can give me a good advice to solve this?
Bernard, Holland, Europe.

I have the same problem and am still waiting on a solution from RIM , and may end up switching form Blackberry because of it. I use win 7, latest DM6, BBerry Tour with latest Verizon updates, and Outlook 2010. I have un-installed and reinstalled DM6 multiple times, using every clean un-install protocol here. I STILL get "Intellysinc error" when I try to change the sync parameters as you've said, crashing DM6. I haven't been able to sync since at least May- it is ABSURD THAT RIM DOESTN CARE ABOUT BUSINESS USERS anymore, leaving us with outlook 2010 high and dry all these months. I will be switching to Droid in a week if RIM doesn't solve this !
Gregory
Gregory S Pokrywka MD, FACP
Prevention of Cardiovascular Disease and Women’s Menopausal Health
Assistant Professor of Medicine
Johns Hopkins University School of Medicine
Inaugural Diplomate American Board Clinical Lipidology
Certified Menopause Practitioner: North American Menopause Society
Director: Baltimore Lipid Center

Problems Synching with Desktop Software & Outlook

I have the desktop software open and it recognizes my blackberry. However when I click the arrows for synch btwn outlook and the blackberry it pops up an error box with no message. When I click to the next screen it won't let me select an outlook profile. The Drop down box is empty. Any suggestions?
Thank you

Hi and Welcome to the Forums.
Very odd...no error message at all...in that case, all I can think to suggest is a totally clean start over...here's a procedure:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problem with Desktop software

I am developing an application that uses the desktop software USB COM interface to the device. I noticed in task manager the handle count of the BBDevMgr.exe module grows. At first I thought it was a problem in my application but I also noticed the same behavior while just have the Desktop application active.
Is this a known problem? I noticed the performance of my application decreases over time and believe it is related to this.
I am running 4.7.

ENGLISH:
SOLVED: Hi, here's the fix. I've had this problem since Version 5 and it's the same problem in each of the versions. In Setup.ini, RIM put this line:
CmdLine=/l*v %TEMP%\BB_Desktop.log SETUPEXEFLAG=1
See where the problem is? %TEMP% could have spaces in it. Thus the install bombs out. To correct, edit line to look like this:
CmdLine=/l*v "%TEMP%\BB_Desktop.log" SETUPEXEFLAG=1
Or
CmdLine=/l*v C:\Windows\Temp\\BB_Desktop.log" SETUPEXEFLAG=1
...Cheers from Ciudad Bolivar - Venezuela
P.S. I appreciate if you tell us about your experience using this solution.
ESPAÑOL:
RESUELTO: Hola, aquí está la solución. He tenido este problema ya que desde la versión 5 es el mismo problema en cada una de las versiones. En el archivo SETUP.INI, RIM colocó esta línea:
CmdLine=/l*v %TEMP%\BB_Desktop.log SETUPEXEFLAG=1
¿Ya ven dónde está el problema? %TEMP% podría tener espacios en él. Así que la instalación estalla. Para corregirlo, editen la línea para que se parezca a ésta:
CmdLine=/l*v "%TEMP%\BB_Desktop.log" SETUPEXEFLAG=1
ó también
CmdLine=/l*v C:\Windows\Temp\\BB_Desktop.log" SETUPEXEFLAG=1
...Saludos desde Ciudad Bolivar - Venezuela
P.D. Aprecio si nos cuentas acerca de tu experiencia utilizando esta solución.

Anyone elsed having problems with desktop software V7.0 Bundle 2048?

Updated to 7.0 yesterday and now cant sync my torch or playbook. Does anyone know a fix or where to find an older version so I can get back up and running?
Solved!
Go to Solution.

vwipm53154 wrote:
Updated to 7.0 yesterday and now cant sync my torch or playbook. Does anyone know a fix or where to find an older version so I can get back up and running?
--From your PC > Control Panel > Add/Remove Programs, remove your current BlackBerry Desktop Software.
--Reboot your PC (Start > Turn off , etc)
--Upon startup, download this file: "610_b034_multilanguage"
from this link: http://www.blackberryforums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114
--Install that file by double-clicking on it and following the prompts to complete the installation.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Desktop Software Problem-Roxio Media Manager

I have had nothing but trouble with my Blackberry Storm since buying it. In addition to my phone going dead after 3 months, which Verizon replaced, the Desktop Manager software has caused all kinds of problems on my PC (XP), When the Verizon phone tech tried to get my dead phone restarted, he had me reload the Desktop Manager. That caused a cascade of problems on my PC and I was later told to uninstall it, which I did. That didn't solve the problem and now I have no way to synch my contacts unless I risk installing the software again.
However, the Windows Installer still acts as if the Roxio program is still installed and it continually tries to install it, but of course, stalls partway because most of it isn't on my PC anymore. Apparently the add/remove program did not completely delete it. Now whatever remains of the Roxio program still on my machine is causing problems. I can't close the Installer and it won't cancel or shut down.
Any help is appreciated.

Hello there,
Yes...a mess, that. You might have to try a few different things...
Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
I've also heard of folks who have had to dig even deeper into their registry to remove entries related to RIM, Intellisync, Roxio, etc...tedious yes, but I've heard reports here that have proven successful. Be sure to take a backup of the registry first...just in case...
You also might have to use Safe Mode to prevent Windows Installer from continually trying to finish the phantom Roxio install.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cannot connect with Desktop Software

Hi,
Now, I am trying really hard to have faith in my Blackberry products. I must tell you, it's not easy. Last month, I ran into a lot of problems when backing up and updating my Torch (link: http://supportforums.blackberry.com/t5/BlackBerry-Torch/Password-manager-data-lost-during-update/m-p..., and this time, I have problems hooking 2 tablets to my Desktop software.
Here is now my problem:
The Desktop Softwre takes at least 4 minutes to connect to my tablet. Once it connects, I can't have access to the left side menu, where it says: "Files" and also the "Video" menu. When I click there, it says: “A problem occurred while attempting to connect to your blackberry device” Therefore, I cannot transfer any files and videos into my Playbooks.
Also, the computer doesn't recognize it as an additional drive/memory. So, I cannot drag and drop files/videos that way neither. I know I was able to do this the first day I got my playbooks as I did transfer a couple of videos that way.
These 2 playbooks are barely new - and both cannot be hooked with the BB Sofware, therefore, I think my problem may be with the software, not with the units. Please help me.
Thanks so much !!
Solved!
Go to Solution.

Turns out to be my WiFi. I don't know why, but I have to turn off WiFi on both of the tablets to be able to have it linked with my PC.
OK, I can live with that.
Thanks guys for your replies.

Error message trying to sync Bold 9700 with Desktop software 6.0

Hi all,
I received error message 0x80043ade when trying to sync my Bold 9700 with my Acer Aspire 6920, running Windows Vista and the latest Java 6.20.
Anybody out there had the same problem. The desktop software recognised my Blaxkberry and ran a data backup before I tried to run Intellisync.
Thanks,
David.

software version 5.01 uninstalled, synched OK, job sorted!

Desktop Software Problem

Hi to all
I am new here and from Germany
I have already problems with my BB Desktop Software when i connect it with the USB to my BB Torch 9860.
I use Windows 7 SP1 on Laptop PB EasyNote LJ61.
The Desktopsofware starts,identefy my Blackberry and then it disconnet.
Errorreport:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-26T09:09:55.000000000Z" />
<EventRecordID>9031</EventRecordID>
<Channel>Application</Channel>
<Computer>UliKrüger-PC</Computer>
<Security />
</System>
- <EventData>
<Data>2576747053</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Nicht verfügbar</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>6.1.0.36</Data>
<Data>4eb85358</Data>
<Data>mscorlib</Data>
<Data>2.0.0.0</Data>
<Data>4e154c6c</Data>
<Data>344b</Data>
<Data>26d</Data>
<Data>System.IO.IOException</Data>
<Data />
<Data>C:\Users\Uli Krüger\AppData\Local\Temp\WERF96C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Uli Krüger\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_47b77fc2cf1b5efd3163281395fee174b712b18_0ea343f3</Data>
<Data />
<Data>0</Data>
<Data>5447557a-2fa1-11e1-8127-00262215f2bf</Data>
<Data>0</Data>
</EventData>
</Event>
Can anybody help me ?
Thanks for anwsering
Uli.
[email protected]

Hey cct101,
Welcome to the BlackBerry Support Community Forums.
Are you currently the administrator for your computer? Also try downloading the framework from here:
http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=9cfb2d51-5ff4-4491-b0e5-b...
Once installed, then restart the computer and then try to install BlackBerry Desktop Software.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Conflict with Desktop Software in XP

I have just taken possession of a Blackberry Torch 9800 but am unable to connect it to my home computer through Blackberry Desktop Software.
The software and the phone both load perfectly well onto my XP desktop in the office so we know that there is nothing wrong with the phone itself.
The problem appears to be a conflict on my computer, which is a standard Dell computer running on Windows XP ( service pack 3).
So here is the problem.
1) I access the Blackberry site and download the Blackberry Desktop Software which apparently loads and launches as normal. I say "apparently" because whenever I come to close it, it will not close and I need to go to Task Manager to shut it down.
2) It asks me to connect the Blackberry to the USB which then kicks into its "Found New Hardware" wizard, uploads a couple of drivers and then stops, alleging a fault. On checking, one of the drivers fails to have installed itself correctly.
And that's it. Game over. I have never got beyond that.
What I have tried:
1) A complete removal ( i.e. not just using the uninstall tool but also using regedit etc to clear out all RIM files ) and a re-download. No different.
2) As above, but booting up the pc with the blackberry plugged in.
3) A complete removal and insert the disk which came with the phone. It did not autorun I found an .exe file and it kicked into the intializing Blackberry User Tools sequence which hung half way through and got nowhere.
4) I copied the drivers from my Windows XP machine at work and then transferred them to my home pc in an attempt to fool it. It wasn't fooled.
5) I cleaned up the registry with a professional piece of software (Regcure). The computer runs quicker, but no difference was made to this problem.
Have you a suggestion, please?

Hi,
From the history of MSJAV, we can see Microsoft Java Virtual Machine was unsupported since 2004. According to my test, the windows installer installation has no issues. So can you install other program based on windows installer instead of Microsoft Java Virtual Machine as a test. If only the Microsoft Java Virtual Machine failed to install the program, I will suspect that Microsoft Java Virtual Machine originally does not support such actions by design.
Will you see the mapped driver on client PC from windows XP mode?
Make sure you have turned of UAC on the client PCs. When you say "manually map the drive" do you mean "type \\server-ip" on the address bar from "My computer"?
"open my computer
in the address bar type \\server-ip
input credentials
find the shared drive
right click and click map network drive "
From the feedback from other users encounter similar issues but on windows installer installation, disable integration features (under Windows explore\Tools option in a running VM), login to the VM and try again. Also change the network adapter from shared to bridge mode to check the result.

Connect blackberry protect with desktop software

Hy.
I've got a problem. I lost my phone and I have no signal, so i can't find it with the locater on blackberry protect. now I have another problem. I saved my data only with blackberry protect. So when I logg in on blackberry protect I see my device and I also see, that on 3 days ago it saved my data. but now I need my contacts. can I connect blackberry protect with my blackberry desktop software so I can see all my contatcs on my computer? or does someone know what I can do? Thanks for your help cuz I'm kinda despret right now. :-(

Blackberry protect won't work on the 8310.
http://appworld.blackberry.com/webstore/content/20844/?lang=EN
See Supported Devices section.
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Curve 9380 synchronization with Desktop software problem

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