Curve clearing messages on the device, only see messages from the last two days

A few 8310's I have here are flushing the message box messages from the device even though the "keep messages" option is set for 6 months. These devices were deployed in April and now are wiping all messages up until 2 days ago.
The owners of the device claim that there is pleanty of free space - and that is not the issue. I don't have the free space numbers, but i'm working on that.
details:
BB 8310
BES Exchange
mailboxes with delegates (delegates are NOT deleting messages from mailbox)
any thoughts?
LGML.

Chances are that you have filled up the storage on the bberry with cached web pages, attachments, etc. Periodically you should clear all the temp files out by pulling the battery and restarting the berry. If you go to Options/Status you will see how much free file space you have; it should be above 3MB. When the berry runs short, it starts deleting messages.
--pb

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>
Samad BABAY wrote:
> Hello all,
>
> This is regarding Solution Manager 7.0 sp 16. We use the Incident Management Work Center successfully to create and follow-up the support messages.
>
> When we access to Work Center using a 'key user' (not a processor), we have 2 columns visible: "For processing by me", and "Reported by me".
>
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> In 'For processing by me' I expect to see only the messages that I have to treat (messages on 'Author Action'). Unfortunately, I see all messages created by me.
>
> Question :
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Curve clearing messages on the device, only see messages from the last two days

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