Curve not starting up

I am asking for my friend who is not here so cant see his phone.
his curve will not get pass the white line loading screen when you start it up after taking the battery out. It keeps starting again.
He does not know what OS it was but i think it was 4.something when i Last saw it from the look of it.
He only got it 7 months ago, I think it should be covered under the guarantee.

Do you happen to even know what model Curve? There are several... 83xx, 93xx, 85xx
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