Curve Sound Problem-An​y Ideas?

I've got a Bold, my wife has a curve. Whenever I talk to her, (her using the curve), it sounds really horrible, muffled and like she's using a can and a string.  I can't even understand half of what she says.  Now she is telling me it isn't just me, she has been told by some of her clients the same thing.  Any ideas would be appreciated.
Thank You

Hello jasonetc,
I would consider reloading the software for her smartphone. You can do so using the following process:
How to perform a clean reload of the BlackBerry Device Software using the Application Loader tool
Be sure to backup the device before completing this process and test it before restoring any data.
Cheers,
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

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