Curve Verizon and outlook calendar - MAJOR ISSUES

I am new to Blackberry and sorry I purchased the curve. The curve DELETED 90% of my outlook calendar BUT the calendar remains on the curve. After four hrs between Blackberry and Verizon I was told this is a known issue and won't be a fix till the bold is released which they said would be late summer or fall. I find this to be TOTALLY unacceptable - does anyone have any suggestions other than to dump it?
Solved!
Go to Solution.

Since you are at an impasse, it would be worth trying the latest version of Desktop Software which is Ver 4.5.
I have included a link at the bottom of the post.
I have seen a few posts where Outlook 2000 had problems with a newer ver of Desktop software, and they solved it by downgrading to your ver 4.3. I have Outlook 2003 and Desktop Software 4.5. It works fine. There may be an issue with the Outlook version and the Desktop Software versions. At the top of the page under software is where you can get the software for future reference. Here is the link:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Please let me know if this helps.
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Blackberry Outlook Calendar Sync Issue

We recently discovered a outlook calendar sync issue we can add items on the Blackberry and they will show up in Exchange. But you can’t change a calendar item from the Blackberry, e.g. if you create an item on the phone it will show up in Outlook, but if you use the phone to change the date or name of it Outlook will still show the old one.
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Hi, Please do not post duplicate threads.
see here > http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=37254#M37254
You are posting your message in device threads meaning normal everyday users are going to read it, if you want advice from administrators, please post it in Blackberry Enterprise Server area.
You also didn't put what full version of BES you are running! If you are running BPS, i will have it moved to the professional area.
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OR
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Icloud 2.0 and outlook 2007 send issues

icloud 2.0 and outlook 2007 send issues
i cannot send email any longer in outlook 2007

Look at this discussion:
Re: Excel 2007 problem opening xlsx files when iCloud control panel is installed
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HT1692 Help--I need my iphone and Outlook Calendars to talk to each other.

After the last iOS update, my iphone and Outlook calendars are not communicating:
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Outlook does not to go to iCloud, or for that matter, to the gmail account that Outlook is associated with--nor does Outlook receive events from iCloud.
So, iCloud doesn't get stuff from iphone calendar, and after an aborted try at self-fixing, is no longer connected with Outlook at all.
I've tried to work through iSolutions, etc., but can't seem to follow, or match my circumstances, to what is provided. Can someone give me simple, step by step instructions on where my settings should be at all 3 points? I would be very grateful!
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Outlook and iPhone Calendar Sync Issue

I’m having an issue where any meeting on my Outlook calendar that is after 3AM and spans multiple days (i.e meeting is from Sunday 4AM to Monday 6PM) it actually shows up on my phone as being Monday-Tuesday instead of Sunday-Monday.
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We have had this same issue on the older through to the latest os. I dont know whether the issue is the iphone diary or outlook.
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KB2563324 and Outlook calendar issue.

Hi
We've experienced an issue mentioned in KB2563324:
"Issue 1.9 - An appointment does not update when you use Outlook in cached mode and room mailbox is an attendee
The following conditions cause an appointment not to update on an iOS device:
Organizer is using Outlook in cached mode.
A room mailbox is listed as an attendee
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However our problem is that apart of the event not updating on the iPhone handsets we also see "Not current" event error in the MS Outlook so the recipient cannot accept or dismiss the update from MS Outlook client on the laptop. I believe
that it happens because of the original cause from the KB:
"Cause (from KB2563324)
Exchange sends two responses for the appointment on the device that contain an exception for the appointment. The second response contains the updated time for the meeting. However, the time stamp for the appointment is older that the first response."
That would explain the MS Outlook error on the workstation saying "Message out of date" and "Not current" event.
Unfortunately the KB2563324 isn't clear if this issue could also affect the same user account in MS Outlook client.
I've also found that this problem is only affecting users with Outlook Anywhere so I wonder if problem mentioned in paragraph 1.9 in KB2563324 would affect both the iPad calendar and same calendar in MS Outlook 2010 using Outlook Anywhere?
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We have the same problems, since over one year and we are a plaything between Apple and Microsoft.
Please open a case by Microsoft Support and file this to our case number:
[REG:113111310943037] Callback:IPhone Calendar Sync Problem with Outlook
I extended above conditions:
The following conditions cause an appointment not to update on an iOS device:
User
is using Outlook in cached mode.
Exchange Server 2010 Sp2/Sp3 (NOT Exchange 2013!)
A room mailbox is listed as an attendee
or resource
Calendar processing for the room mailbox is set to AutoAccept
Outlook User makes a recurring appointment
with a room mailbox
Organizer makes a change to in an instance of a recurring meeting
This does NOT happen with OWA or Outlook Users in Online Mode or in our test case with an Exchange 2013 server.
And also only happen with iOS devices. Not Androids or Windows Phones :-(
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Syncing iPhone and Outlook Calendar - bug?

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I am guessing that this is just because both manufacturers are pursuing a different methodology, but the bottom line is that iPhone claims it will sync properly, so I’d call it a bug.
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When you decide to sync the second computer to the iphone, itunes will ask you if you want to merge or replace the data.
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Similar, if not same, issue here, as no calendar items come across from the computer. While I run both OSX and PC, the phone uses wife's Dell running XP pro, and it's still no joy. Running latest OS and outlook patches, etc.
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Itunes/Outlook Calendar Syncing Issue - UTF-8 Flavor

I have had the usual and much discussed issue of outlook calendar does not sync with iTunes. The recommendations have been to remove iTunes and re-install, even blow away all the configuration files as well, and it even worked for me once. But not this time.
I was running Windows XP, and all of a sudden the Outlook 2007 calendar just stopped syncing. I upgraded from XP to 8.1, and that was not fun, but inevitable, and still didn’t correct the problem. Now, if you never upgraded from XP to 8.1 – you can’t – at least it is not a direct flight. First, you have to upgrade from XP to 8.0, then from 8.0 to 8.1, and there is no upgrade in place from XP to 8.0. So what does an upgrade in place mean? Your applications and profiles are not carried over. Just your data (if you ask nicely) is carried over – but all applications have to be re-installed from scratch, and reactivated if there was license activation.
So, forget about re-install of iTunes, I changed OS, reinstalled iTunes and Office 2007 from scratch. And still had the syncing problem. So, I wasn’t getting off easy.
In searching, I found some debugging stuff which I tried, as follows to turn on logging:
So, I ran the following:
cd C:\Program Files\Common Files\Apple\Apple Application Support\
defaults write com.apple.Outlook.client.exe ShouldLog YES
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defaults write -globalDomain SyncServicesLogPersonalInfo YES
And this turned on a lot of tracing. The tracing helped me understand what was going on under the covers, But I am not sure I was getting enough of the information that I needed to really zero in on the bad record.
Now, I will pause and provide some observation of my specific Sync.
An iTunes Sync on a Windows machine when using Microsoft Office and Internet Explorer is selected on the INFO tab of the page for the device.
Selections include Contacts, Calendars, Bookmarks and Notes.
One of the programs involved with Outlook Synchronization is: com.apple.Outlook.client.exe
The program is called when Outlook data needs to be accessed, and is used for contacts, calendar and notes when those items are paired between the iDevice and Outlook. Bookmarks are usually paired with the browser, for example IE.
During the sync operation, each of these are sync’d separately, that is why if you follow the sync actions, iTunes will reflecting what is being synced at the moment, for example “syncing contacts”.
When syncing the calendar, and iTunes is running a slow sync, it reads the Outlook calendar using the com.apple.Outlook.client.exe and does processing of the recursion and time zone information.
For example, for recurrence:
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Setting recurrence data <04300430 0d200200 000000ae 06000c00 00000000 00000400 00002120 0000e703 00000000 00000000 00000000 0000a0e7 980cc016 d10c0630 00000830 00000000 0000a005 00000000 00000000 00000000>
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] 0 recurrence exceptions
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Reading the Extended Exception Info (i.e. Unicode data)
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Done making compatible recurrence
For example, for timezone:
[5484 @ Tue Jul 01 10:30:43 2014] [YSLog com.apple.Outlook.client.exe] Could not create a time zone from outlook name, tried using name (GMT-05:00) Eastern Time (US & Canada)
Then the calendar entries are pushed, for example:
ca965dbc4717d9488fafc9266f1f829304082700 =     {
        "all
day" = 1;
        calendar
=         (
            ca965dbc4717d9488fafc9266f1f829382800000
"com.apple.outlook.freebusy" = Free;
"com.apple.syncservices.RecordEntityName" = "com.apple.calendars.Event";
        "end date" = "2020-05-11 12:00:00 +0000";
        location = "United States";
        "start date" = "2020-05-10 12:00:00 +0000";
        summary = "Mother's Day";
So, my SYNC fails, and I crash and burn with:
[5484 @ Tue Jul 01 10:41:22 2014] [_ISDVLog com.apple.Outlook.client.exe] SyncServices assertion failure (nil != strUTF8) in [(null) (null)], SDLogging.m:641 could not obtain UTF-8 flavor of formatted string
[5484 @ Tue Jul 01 10:41:23 2014] [YSLog com.apple.Outlook.client.exe] objcMain caught an exception:
name
NSInternalInconsistencyException
reason     : [(null)
(null)]: could not obtain UTF-8 flavor of formatted string
user info : (null)
call stack : (
Now I’m back. So, during the extract and push of the outlook calendar entries, iTunes is building formatted strings. Now, Unicode is usually 16 bit (2 characters) Unicode, sometimes called double byte code. UTF-8 is single byte, so realize you can’t squeeze 16 bits into a 8 bit byte. However, you could if the Unicode string only contained characters that were valid for the UTF-8 character set. My interpretation of the error message above was that somewhere a formatted character string contained a “non-UTF-8” character and raised the assertion. Now, my issue with the excessive detailing from the logs was that – at least with the logging parameters I had turned on – I couldn’t figure out which calendar entry caused the exception to be thrown.
First instinct was that the last calendar entry in the trace was the culprit, so I deleted that calendar entry, ran again, the sync went up to the previous entry, and threw the exception. This gives me two theories: Either the sync was processing the next entry – which wasn’t printed in the trace yet – and failed, or the sync was going back to previous records – like reviewing the buffer. In either case, the trace wasn’t helping and it was all theories.
Now what? What has everyone been saying? Issues with recurrence. And in the trace, as you see above as an example, “0 recurrence exceptions”, “reading the extended exception info (i.e. Unicode data)”.
Now, I have no clue what that means. My initial guess was that recurrence exceptions (I had non-zeros on some) was an error. But further research I realized what it could mean was that these were situations where there were recurrence exceptions. What is a recurrence exception? Suppose I want to schedule a meeting on the 4th day of the month, for every month of the year. Well, except maybe July 4th, because it is a holiday and the office is closed. I would send the meeting invite, and then a cancellation for the July 4th. (I hear there is no simple way to do this). I now have an exception because I broke the recurrence chain. Other forms of exceptions is if I keep changing the location, or the body of the invite – e.g. every month I update the agenda, but only for one recurrence, not the entire series.
So, keep in mind, that if the issue is conversion to a UTF-8 character, and it is failing, then uninstall/reinstall of anything is not going to help if the real issue at hand is the data in Outlook and is not a coding or configuration issue. Now, sometimes it is an issue, but you need to see why the syncserver tasks are failing, and may fail due to other reasons including other data issues.
So, what did I do? Well IO have 15K calendar entries, which, was taking an hour or two to slow sync (I call it a slow dance) and I was,spending days (maybe a couple of weeks) trying to fix this – and frustration was on the high end.
I removed some of my older recurrences, and changed others from never expire to like 25 maximum occurrences. No idea which one worked, or even if it was a coincidence. However, the UTF-8 error went away, and then I moved to the next issue.
Now, before we get there, with outlook 2007 finding recurrences is not difficult. Go into the calendar, and select appointment or list view (Outlook 2013 list view works ok). You can then sort on the recurrence column and see which (if any) items gave a recurrence pattern. Now maybe someone can figure out specific BAD calendar items that are throwing the exception to give us a better idea of what to look for and then report it so we can do further research.
Now, once we can get the issue out of the way, stop iTunes from throwing an exception, we are not 100% done yet. By this time what is in Outlook and on the iDevice is out of sync. We need to get that message to popup asking us if we want to merge the data between the iDevice and Outlook. This can be important if you don’t want to lose data. My issue is that with iTunes 11.2.2 for some reason won’t do it, i.e. when I select “reset sync history” it doesn’t work. At that point I was forced to rename my iTunesprefs, the syncserver folder, and a few other folders. In this case, for Windows 7 and later, the folders in “Apple Computer” of both the local and roaming paths, and I had to cancel running tasks that had those folders open. One way or another, you want the iTunes message asking if you want to merge the folders.
What can you do to help?
Report success or failures using the information above
Report if you are getting the same UTF-8 message, or if you are seeing other exceptions
Report specific cases of calendar entries that you find that you have isolated to be throwing an exception
Report any other logging/tracing parameters that you may find. It looks like you can turn on “ShouldLog” using the defaults.exe command for other tasks that iTunes runs.
This syncing issue has been going on for years, under different iTunes versions, there has to be something going on and an easier way to troubleshoot this problem. I wish I had the time, but right now I fixed the problem I had and was able to resync my Outlook with my two iPads and iPhone.
The only issue I have left at the moment is the message “the ipad xxx cannot be synced. An unknown error occurred (-54). – despite this error message, I am syncing, but the message is distracting and annoying.

Yes - both have time zone support and are set to London/GMT
The most recent of these aberrations was not even crossing a DST change - just a simple recurring event (which I've manually changed to single events by copy/paste).
I just tried a new one which goes back 1 hr 27 Oct - when UK clocks go back. As it's a dummy apt I'll leave it and see if if goes back to the correct time on 27 Oct! In the meantime, I can't afford for my appts to get screwed up so will continue to do them manually!
Thanks for your input.

Outlook Calendar Sync Issue "Microsoft Office Outlook Offline Folders"

I am experiencing an issue synchronizing my Outlook Calendar with my iPhone. I am using the latest version of Itunes (7.6.2.9).
To reproduce:
1) Sync Outlook calendar with Iphone.
In Outlook, the following error displays:
"Microsoft Office Outlook Offline Folders"
"The file C:\Documents and Settings\<name>\Local Settings\Application Data\microsoft\outlook\outlook.ost is in use and could not be accessed. Close any application that is using the file, and then try again."
At this point, in order to view any mail or calendar entries, I am required to reboot my computer and relaunch Outlook. I had to disable synchronization with the iphone.
I followed the troubleshooting Calendars hints from the Support site, and I clicked "Reset Sync History." This seems to have temporarily fixed the problem, but I am not confident I won't receive the error again.
Is there a permanent fix for this?

This may be more than a temporary fix, so I would wait and cross that bridge if and when the same error message turns up.

Touch and Outlook calendar

I've had my 2nd gen iPod Touch for just over a week and so far it's been an adventure to say the least. After numerous crashes and lockups and some time spent on the phone with tech support it finally seemed to be working properly. Or so I seemed. On the first sync after the last total reset it moved a number of calendar events. Like putting Halloween on June 30th and July 1st. I went through every event on the Touch for the year. Comparing it to the Outlook calendar and correcting the wrong ones. I then sync'd again. The new problem is that every day in the calendar now has one of the dots indicating that it thinks there is an event on that day. This makes it impossible to see which days really do have something.
Can anyone tell me why or better yet how to fix this?

I was having similar issues and came here for support and figured it out.
I did a restart as suggested above (holding down both buttons for about 20 sec until the apple came up). Went into itunes and info and unchecked calendar. It asked if i wanted to save previous calendar and I said no- thus erasing previous Outlook entries on my itouch. Sync.
Then recheck and reload calendar....it worked for me.
Hope it works for you all!

Can't sync between moble me calendar and outlook calendar

I downloaded the newest version of iTunes, checked my preferences. i hit "sync" and it seems to go ok, no error message, but nothing is in my outlook calendar. any advice??

Wayned,
Just chiming in to say that the DROID 2 should be working with CompanionLink/DejaOffice. How are you trying to sync? If it's via USB, my guess is that the sync troubles are relateded to the driver software failing to install. At that point, you'll need someone from Verizon/Motorola to chime in, but if you like, CompanionLink offers free support for our software and one of our techs would be happy to take a look at what might be going on. Just head over to http://www.companionlink.com/support/contact.html to get in touch.
Hope that helps!
David Z.
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@hotmail and @outlook calendars

Hello!
I am a new Mac user and I am trying to add the calendar of my @hotmail and @outlook e-mail account the MacBook Air calendar, but the calendar keeps asking for the password and does not recognize it.
Does anybody know how to solve this problem? I was able to add the calendars to the iPhone and iPad, but not in the MacBook.
Thanks!
Simone

Hello,
Refer:
Article ID: KB00561 How to configure wireless calendar synchronization on a BlackBerry smartphone
I don't recall legacy devices ever having the ability to sync OTA calendar with Hotmail/Outlook.com. I also don't recall seeing any authoritative list of which services work and which do not. Basically, it's as the KB documents...if the setting is not available, then it's not supported by the email service you are using.
More formal information can be obtained by contacting your mobile service provider for formal support.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Exchange 2010 and iphone calendar sync issues

Hey,
I know this question has been asked plenty of times before and just need a straight resolution. We have just migrated our environment to Exchange 2010 and the major issue is that when an event is created in Outlook 2011 it is not always showing up on their iphone and also vis versa. Is their a resolution to this problem so I can implement it in an emergency change. Thank you for all your help!

Here let me explain the scenario again any user who logs in to exchange from outlook working fine password not expired and he has iphone active sync working no issues , now while all devices are working when he starts his ipad after a week or so when he
opens his email on ipad it prompts the password on ipad and same time on iPhone , he does not want to enter the password and wants a technical justification , I told the user something to do with Exchange 2010 sp2 and ios 7 ,but that is invalid justification
. if you have any other valid justification please let me know. or a solution to this issue. user wants to login without any password prompt while the password is saved in device and not expired , is there any feature in Exchange 2010 sp2 that would recognize
how many days device has not logged it and would force to enter the password.

Curve Verizon and outlook calendar - MAJOR ISSUES

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