Custom contact ringtone not working correctly

Hi all! I have an iPhone 4 through Sprint. Yesterday I purchased a ringtone through iTunes on the phone, and assigned it to 1 contact. It shows as being assigned to that contact, however, when I get a call from that person, the default ringtone plays. I've since synced with iTunes on the computer, but I can't figure out why the assigned ringtone won't play. Can anyone help?

Does no one know how I can fix this?

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For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Custom contact ringtone not working correctly

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