Custom Fields At Item Level and header level

Hi Gurus,
Would any body please help me in my problem.
I need to add certain Zfields into the standard ICWC views. HOw i can achieve that.
How to bring them to Custom controller, BOL/GENIL...
I am using CRM 5.0.
If some body can explain it with example( like service order) that will be a very help
full.
Regards
Abhinav

Hello Abhinav,
The link is actually included in asecond sticky note located right at the beginning of this forum. Please have a look as it contains lots of commonly asked questions, which will save you much time!
SAP CRM: Interaction Center
Best regards,
John

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    hi,
    In which table item texts and header texts avialable.
    Edited by: Ramesh villa on Apr 11, 2009 4:49 PM

    Dear,
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