Custom on Hold music problem

Good Afternoon,
Attempting to add custom on hold music to our UC540.
I received the on hold file as a .wav so I converted it to a .au format as that appears to be the preferred file type for Cisco's on hold music.
When I listen to the file after conversion, in Windows Media Player the file sounds perfect, but once I add it to the UC540 and set it as the desired file I get nothing but static when placing a call on hold.
I can't figure out where the problem is because when you test the audio file before importing it using CCA it plays fine with no distortion or static.
Any help is appreciated.
Thanks,
Corey

You can't use just any audio format. Windows media player doesn't care how your .wav file was produced, but Cisco does.
To install a new audio prompt on Call Manager:
Media file must be encoded as a 16-bit wideband PCM wav file.
Messages on Contact Center (UCCX) have a different format.
Media file must be encoded as a CCITT uLaw 8-bit 8 KHz Mono PCM wav file to be compliant with G711 codec. Use aLaw in Europe and Australia.

Similar Messages

Hold music

Just something I'm curious about:
The music my conversation partner hears when (s)he is put on hold on my iPhone (by pressing and holding the mute button for a few seconds), is this provided by my iPhone, or by my operator?
The logical follow-up question would be "can I change it?", but I can guess the answer to that one...

I guess I'm lucky then, because my provider (BASE in Belgium) apparently does provide hold music.
Strange, because it's quite good, and of a much better quality than the music you hear when calling their customer service...
Thank you both for the swift reply!

Creative Zen loading music problem

"Creative Zen loading music problem?I just started using a creative zen (DVP-FL000, 6Gb) player and i'm having?a few issues copying music onto it.
I have loaded the latest firmware (.2.03e) onto it and formatted it so was clean when i started loading my music on.
I'm using winamp on winxp to copy my music to the player, but occasionally i get tracks that wont copy to the player. Winamp just shows 'unspecified error'. If a file fails to copy it will never copy, no matter how many times i try. Somtimes its a random track, sometimes an entire album.
So i also tried copying the tracks that wont copy using windows explorer, it appears to copy but the file never appears on the device. The same is also true when i try it on my Windows7 laptop with explorer, it will appear to be copying but then part way through it will report that the device has stopped responding.
It only seems to happen with windows media files, all my mp3s copy fine. The files that dont copy probably represent about 0% of my music but play fine on all my other players.
sorry for the long post, just really scratching my head with this one!
anyone have any ideas?

solved
did a 'clean up' in the recovery menu, no problems transferring tracks since

Customizing AM Images & Facing Problem in Update & Deploy War files

Hey Guys!
This is Yash Bansal from Gurgaon, India. i am new to access manager. i am now customizing it and facing problem in customizing.
I have customized images which is present in directory path:
opt/SUNWam/web-src/services/images/
and updated services.war file which is present in directory path:
opt/SUNWam/war/
with command
jar -uvf services.war /opt/SUNWam/web-src/services/images/login-backimage.jpg
then deployed configuration from the web server 7.0 admin console.
after that when i open the url
http://<hostname>/amserver/console
then Page Not Found error comes in the browser.
Just wanted to ask you guys am i doing the steps right. please help if someone know how to update and deploy war file on Sun Web server 7.0.
Thanks & Regards,
Yash Bansal

Hi!
Deploying the configuration does not (re)deploy the application. Webserver stores a copy of the deployed application and all configurations in the admin instance. When you change anything in the webserver console it is first written there and only applied to the productive instance when you deploy configuration.
When you add images, jsps or something else to /opt/SUNWam/... and want it redeployed you have to use amconfig command. in /opt/SUNWam/bin there is a file called amsamplesilent. You have to fill the values in this file and then use
./amconfig -s amsamplesilent
I believe for a redeploy you have to set DEPLOY_LEVEL to 21, not sure here, check documentation.
I personally usually do not redeploy for images and such, I simply copy them directly the deployed location.
Why http://.../amserver/console does not work anymore, I have no idea. But at least after a redeploy it should be there again.
hth Chris

Names of the default hold music?

I was wondering if there is a way to get the names/artists of the instrumental hold music in Adobe Connect 9. I like the tunes and would like to buy them if I could get the names of them. Here is the info on the adobe connect version we use:
I figure that getting the names of those songs is a long shot, but I figured that I would try.

What are you using that plays the music? It is music played on an integrated phone bridge? Are you using the Music Player Pod (http://www.adobe.com/products/adobeconnect/feature-details/mp3-player.html)?

Contact center script menu on hold music

I have a script that is working. I have a menu and they want a music on hold to play while the menu goes through its retry. How do I get music on hold in between the retries?

They want to hear a prompt and after the prompt plays be able to input a digit to be routed to vm. If they dont input a digit the run the prompt two more times and then go to vm. They want hold music in between the prompts. I am running the menu prompt in the script but it gives out silence in between prompts.

Tcl code for queue hold music file

Hi everyone,
I'm having a UC520 receiving ouside calls and based on the number dialed, calles are being put in different queues with different welcom message. But after the welcome message I need every queue to have its own hold music different to the other ones. Is there any way to do so?
Thanks,
Hfor
Sent from Cisco Technical Support iPhone App

Hey Paolo,
I just can't find the website you've mentioned in your profile. Took a look on all of your B-ACD/AA notes but didn't find the modified version of it.
Thanks

Whats the hold music like on an iPhone?

I think the best hold music I have ever heard was on a toshiba phone I think. I have rung many call centers and as you know they put you on
hold and one of those bulk by all-purpose business phones has a nice ditty-song done on something like a ZX spectrum but softly. Anybody
else heard that ditty-song?
Samuel, UK

Well I found it. It was Grensleves with a harp instrument:
http://www.youtube.com/watch?v=2sh6fvk1o1U
Don't forget how much more retro that will sound over an old phone

On Hold Music/Messaging

Are there any folks looking at providing any form of music on hold, or better yet a basic business message on hold. We are trying to envision the replacement of traditional business telephone system/services with an ALL Skype environment.
Anything in the works?

Unfortunately, there is no built in way to play hold music. I have, however, found a way to do so.
More or less you replace the audio input that is your voice talking into a mic with music playing from another device. What you need to have is an auxiliary cable and a separate electronic device supplying music. Put one end of the cable in the headphone/output jack of the supply device, and insert the other end into the input jack (microphone jack, or the single jack on some computers˚) and skype will play the music from the supply device to the other person or people on the call with you. This also stops your mic from operating until you pull out the cord, so you can scream like a banshee, push over buildings, etc. and they wont be able to hear you. If you have video on, it will continue to stream the video.
The one unfortunate part about this is the fact that it includes 'manual labor' and you can't just click a few buttons. To make this work you need to have a spot to plug in the supply device readily available, and be able to jam a cord in within a few seconds. Also, you have to remember to unplug it once you're done.
I'd suggest practicing this with a friend to make sure it's working before using it with a client if you operate skype in a business setting.
˚=For Mac users with the single port, remember to switch the port from output to input in System Preferences>Sound. Towards the bottom there should be the statement: Use audio port for: (then either Sound Output or Sound Input). You want it set on Sound Input for this.

BT Hold Music

Just a moan,
The BT Hold music is DIRE - so boring and makes me want to chuck my phone from the balcony windows!
Also when on hold, the music stops and dips etc - makes me think that im about to be connected.
Can this music be changed to something different??
CG Over An Out

ComputerGeek wrote:
Just a moan,
The BT Hold music is DIRE - so boring and makes me want to chuck my phone from the balcony windows!
Also when on hold, the music stops and dips etc - makes me think that im about to be connected.
Can this music be changed to something different??
I would like something along the lines.
Good morning Your through to BT. How may I help you today
toekneem
http://www.no2nuisancecalls.net
(EASBF)

UC320 Hold Music Distorted

Hello guys,
I have a UC320 running 2.1.4 and am having trouble with the hold music. I have tried two seperate DVD/CD Players and no matter what cd or player I use the sound is VERY disroted. There is no way to adjust the volume/gain coming out of the devices, and the sound is normal on headphones or through an amp.
I cant find a way to adjust the volume of the music on the UC320 (is there even one?). It basically sounds like its up to high..
What is my next step?

Erik,
One additional check for audio quality and volume is to dial the external Music source from a registered phone:
From a phone(example SPA50x)
-> Setup -> (1)Directory -> (3) Corporate Directory -> (1) Internal Directory -> browse to ExternalMusic xmusic -> press dial soft button. This will connect you to music source.
Can you also lower the volume of your external music source connected to UC320W?

Change Hold Music

Is there any ways to change Hold music on my mobile. Because i am using conference call. on that time i need to customize my song as hold music. Please help me.

May we know the phone model that you are using so that the other users can assist you better?
Aleisha11

1. The procedure called by CUSTOM.pll causes the problem when we use f60gen

When CUSTOM.pll contains a call to a package that in turn calls a remote package, the CUSTOM.pll compile hangs forever.
1. The procedure called by CUSTOM.pll causes the problem when we use f60gen. Though same procedure compiles successfully using "alter procedure compile" command.
2. We have observed the problem happens due to synonym present on the remote database(db link).
It doesn’t work if you are calling SYNONYM on remote database. It works, for calls to tables or procedures or packages in remote database if that object is OWNED DIRECTLY by the account to which dblink is connecting to.
select object_name, object_type from user_objects@NH_SCM_ICE.DB.ATT.COM ;
OBJECT_NAME OBJECT_TYPE
FA_LOCATIONS SYNONYM
FND_FLEX_VALUES SYNONYM

The database link is created under the APPS user in the local database but connects to a different user (SWCS_ICE_SUPCHAIN) in the remote database.
The user in the remote database does not own any objects. It only has synonyms to objects owned by apps and others.
Incidentally, the hang also happens when trying to describe the remote package from the application tier (8.0.6.3 sqlplus) but the describe works fine from the DB tier (10gR2 sqlplus).

Customer on Hold

Hi,
If I put a customer on hold in SAP it does not seem to be synched through to Webtools in any way, the customer remains able to place orders through the website. I can see that any subsequent orders will fail because the customer is on hold, but by that stage it is too late. Is this correct?, and if so how is this process to be managed to avoid losing orders/upsetting customers?.
Thanks.
Martin.

The active flag on the business partner and/or user will prevent the user from logging into the website--thus preventing them from ordering.
If creating orders in the admin area, the business partner must be set to inactive.
These fields do not synch.

IPod Music Problem... Help

I recently made a playlist for my songs. But when I touch any songs it will play the reverse one not the one I touched. Say I have 60 song and I touched song 43, when I do it will play song 42. What is going on? It rarely happens and it worked like a charm last time I tried. How can I fix this? I already tried rebooting it but it didn't work so please help me

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Custom on Hold music problem

Similar Messages

Maybe you are looking for