"Custom Repeat" grayed out in Web Calendar

I've got a couple of web calendars set up for attendance, conference calls, and that sort of thing. For the con calls specifically, we'd love to be able to set things as "the 2nd wednesday of the month" or the "last friday of the month", but the "custom" option is grayed out when creating items. This question has been asked previously here:
http://discussions.apple.com/thread.jspa?messageID=11222863&#11222863
and
http://discussions.apple.com/thread.jspa?messageID=11213757&#11213757
Wondering if anyone had any ideas before I call Applecare on this.

Something else I've noticed, my users are having intermittent problems with deleting recurring appointments: sometimes they'll try to delete single instances and they won't be deleted.

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