Custom shortcuts addee via Keyboard.prefPane does not work..

Hi,
I read several sites that all refer to a way to create a shortcut for a menu command without one, ref.: <http://www.apple.com/pro/tips/keyboard.html>
However, that does not work at all for me. Never has. So what I am doing wrong? In particular, I would like to add a shortcut to open the main window of Address Book, after closing the window leaving the app running.
Anyonw could do me a run through? Cause the above mentioned procedure does not work.
Johan
PS: Oh, and in iPhoto I am not able to create a new film roll for the selected photos, even though I am following the exact procedure mentioned in Help..
PB G4 12"   Mac OS X (10.4.8)   768MB

Welcome to our community
The issue is typically a matter of focus. Particularly in Firefox. In IE, when the page loads and is presented, the Flash object (your Captivate movie) is given focus. So the keyboard shortcuts work. But that doesn't happen in Firefox. In Firefox, you must first click somewhere on the Flash object to give it focus. From there forward, shortcuts work because the Flash object is now listening for them.
In every class I facilitate I demonstrated this and advise that it's a good idea to have a button on the first slide. This serves two purposes.
It forces the user to click to proceed
It keeps the first slide paused until the user is ready
Yeah, before someone comes along and says: (in an annoyingly nasal tone) Mr. Man, you KNOW there is an option in Captivate to keep it paused at the start... I'm well aware that Captivate offers this option without adding a button, but I prefer it for the reasons above.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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