Custom subtype not visible in ESS benefits

Hi Experts,
in erp2005, i created a custom subtype 9B for IT0021 (family members). defined a use case to maintain records through ESS personal information workset. so, a new button with name beneficiaries is seen on portal. however, these beneficiaries are not visible when employee wants to add them in the benefits plans as a beneficiary in certain plans. in the backend system, they are visible however. they can be added to a plan.
thanks for reading, i appreciate your help.

Kumarpal,
did you check this thread
https://forums.sdn.sap.com/click.jspa?searchID=17218337&messageID=6299502
Thanks
Bala Duvvuri

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