Custom voicemail ringtone not showing up

I have a custum alert tone that I want to use as my voicemail ringtone and yes, it's in .m4r format.  Even though I've imported it into itunes, it won't show up when I go into settings and try to select it under tones for voicemail.  Does it need to be in a different format in order to show up in the list of ringtones for voicemail?
If anyone wants the challenge of trying to solve the issue with the file themselves, I'm more than welcome to provide it to you.  Just give me youre e-mail so I can send it to you to fool around with.

> I now got one profile that won't show up, the one for a Tecco PPG250
> (RC semigloss).
> Really weird, because the profiles of the RC luster (PL285) and of the
> FA textured-matte (BP210), which shouldn't radically differ, do show up
> instantly in the LR dialog after install.
Sorted out!
In my personal case, that is only THE LAST PROFILE, by internal name / alphabetical order, that doesn't show up in the "other..." dialog - always one at a time hidden.
So, I edited an old minilab profile I won't use in LR to show internal name as "ZZ Frontier ...".
I now see all the profiles I want in LR - only the (long forgotten) frontier profile is missing.

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