Customer cannot put in the check mark in the check box. same acrobat version. font "adobe_pi" mistak

i have a problem. i created a form with check boxes. everything went fine, till today. a customer called me,
that he cannot put a mark in my check boxes. so i asked him about his version. he told me, that he has the
same version of acrobat pro x as i am using. then i asked him to try it in acrobat reader, but it was the same
result. after these tries, i changed the kind of mark to a simple cross. that did work then, but i donnot like it.
i want the nice marks! i saw, that acrobat pro x is using the font adobe-pi. could this be the problem? how
can i find out? or is it a different mistake? please help me, cause i don´t want to change my whole forms!
they are so many and i have to ensure that every customer can fill out my forms! it is so important!
nice greetings from vienna!

thanks for the quick answer! but unfortunally it is not the solution you described. in my preferences
and the preferences of the customers program are in the pdf/a-viewing area two possibilities to set:
"No" and "only at pdf/a-documents". there is no "all". and we have the same setting in this section
of the preferences.

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[svn:fx-4.x] 14772: The check mark in the CheckBox components should never be mirrored, even if the label in the CheckBox is mirrored.

Revision: 14772
Revision: 14772
Author:   [email protected]
Date:     2010-03-16 07:14:46 -0700 (Tue, 16 Mar 2010)
Log Message:
The check mark in the CheckBox components should never be mirrored, even if the label in the CheckBox is mirrored.
QE notes:
Doc notes: None
Bugs: SDK-25817
Reviewed By: Kevin, Jason
Tests run: checkintests
Is noteworthy for integration: No
Ticket Links:
    http://bugs.adobe.com/jira/browse/SDK-25817
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<a href="http://rotter.net/cgi-bin/forum/dcboard.cgi?az=read_count&om=189696&forum=scoops1">
תווית על בגד: ''תן לאישה לכבס. זה תפקידה''
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