Customer Care & Billing platforms (AS400)

I've been searching for information about what platforms does CC&B run. I've not been vey lucky so far. So my quesiton is does CC&B run on an AS400?
Thanks

You can find the Quick Install Guide on http://edelivery.oracle.com
Quote from this document:
Operating System          Chipset        Application Server
                                         Oracle WebLogic 10 MP1     IBM WebSphere Application Server 6.1.0.27     Tomcat 6.0.13
AIX 5.3 (64-bit) TL11     Power 64-bit   64-bit version             64-bit version                                N/A
AIX 6.1 (64-bit) TL4
HP-UX 11.31 (64-bit)      Itanium        64-bit version             N/A                                           N/A
Oracle Enterprise         x86_64         64-bit version             N/A                                           N/A
Linux 5.4 (64-bit)
Red Hat Enterprise
Linux 5.4 (64-bit)
Solaris 10 (64-bit)       SPARC          64-bit version             N/A                                           N/A
Windows 2008 Server       x86_64         64-bit version             N/A                                           32-bit version
SP2 (64-bit)                                                                                                      Development only.
                                                                                                                  NO PRODUCTION
                                                                                                                  SUPPORT!

Similar Messages

Customer Care & Billing (CC&B) version 2.1.0 - Installer

Where could I get an installer for CC&B 2.1.0 for development environment?

Check on https://edelivery.oracle.com/ you must register if you are not registered yet, then look on the Oracle Utilities Application product pack. Not sure if the specific version you are looking for is posted in the repository, but it's a pretty good place to start looking.

Where is the CUSTOMER CARE & BILLING v2.3 Documentation

Hi there people,
I am working on selling the CC&B product line in a presentation and wondered if anyone could point me to a place I can find CC&B documentation? I am looking specifically for documentation with screens shots showing:
Product Configuration Architecture
Product Configuration IT Common Concepts
Configuration Concepts
Client Configuration
Server Configuration
Web Application Configuration
Hibernate Configuration
WebLogic Security Configuration
Product Operations
Monitoring the Web Application Server
Troubleshooting CC&B with WebLogic
It would be nice to locate this without having to sit the course or order it online...if I locate this I can sell the product, if not, I feel I cannot.
Thanks in Advance,
Tbot

Hi there people,
I am working on selling the CC&B product line in a presentation and wondered if anyone could point me to a place I can find CC&B documentation? I am looking specifically for documentation with screens shots showing:
Product Configuration Architecture
Product Configuration IT Common Concepts
Configuration Concepts
Client Configuration
Server Configuration
Web Application Configuration
Hibernate Configuration
WebLogic Security Configuration
Product Operations
Monitoring the Web Application Server
Troubleshooting CC&B with WebLogic
It would be nice to locate this without having to sit the course or order it online...if I locate this I can sell the product, if not, I feel I cannot.
Thanks in Advance,
Tbot

Oracle ERP & Oracle customer care and billing approximate price

I am doing a research about Oracle as a company as part of my BSc study , so I want to know approximately how much does it cost an organization (the number of employees are 4000 employees )to buy
• Oracle ERP systems license including the standard modules (financial, HCM, SCM ).
• Oracle customer care and billing license.
Secondly; i need to knwo if the folloiwng affects the price for both the above modules:-
- number of employees
- any other factors.
Best Regards

The prices very drastically by client.
The price is determined by different criteria for different modules.
e.g. For ASCP, it is by COGS.
For Order Mgmt, it is by number of lines.
For mfg, it is by named users.
And then sometimes client can negotiate a enterprise wide agreement with flat pricing.
Check
http://www.oracle.com/ocom/groups/public/@ocom/documents/webcontent/071347.pdf
http://www.oracle.com/us/corporate/pricing/index.html
Hope this helps,
Sandeep Gandhi

I received an email from "Apple Customer Care" to resubmit all my billing details within 24 hours. Is this a legitimate request?

I received an email from "Apple Customer Care" to resubmit all my billing details within 24 hours. Is this a legitimate request?

No. Definitely not. Report the mail to Apple ... [email protected]
... then delete it.

I hate to say - DISATISFIED WITH with CUSTOMER CARE RESPONSE and VERIZON in all for first time.

I am currently on National 900 plan on Motorola Droid. I switched from AT&T primarily because I love to use data on mobile. Verizon provided me the unlimited plan. I was a very happy customer with Verizon untill now.
Scenario -
Today, I called up Verizon customer care executive to see why bill for the month was not readjusted. Can anyone believe it its staggering $1137.73 [Roaming charges 1019.19].
Since this January, I am visiting to Canada. On first visit in January, I called up customer care to see what options I do have to use my phone in Canada as I use it in US. Verizon had a wonderful plan - just the monthly data plan is escalated appear. 30-40$ extra than the normal appear. 29.99$ plan. I happily added that plan before visiting Canada. While there is Canada, I did get notification couple of time that I am exceeding data limit but again checked with customer care later - they readjusted the bill as that was 'FALSE ALERT' as I was on unlimited data plan while roaming as well in Canada since I paid the additional prorated of (30-40$) for period of my stay there.
This equation worked for first and second visit - Unlimited Data while I used to get FALSE ALERT.
On my third visit , things changed - Verizon stopped providing the unlimited data services. I called up as usual before this visit. Customer care executive said - you are set to go to Canada now. I was not very specifically told on call that the rules have changed now and there is limit to data usage while roaming. During this visit also, I got the alerts - I assumed this was also a FALSE ALERT like prior one.
But this time, it was not FALSE ALERT, now I charged with this fee. I raised my concern and called up customer care appear. 10 day before [today is March 6th], they assured me that it is going to be re-adjusted ONLY for this time. And, they also asked to check account after 48 hours and if not readjusted please call. But, I checked my account today and it was not readjusted. So, I called up customer care executive for half an hour -- not willing to listen to any logic of mine and he said politely 'SIR, WE CANNOT READJUST YOUR BILL' . I am still trying to figure out where is my fault when I was not told DATA PLAN HAS CHANGED FROM THIS VISIT.
I hope senior management will look into this matter and re-adjust current bill. It's due this March 10th. I would appreciate any positive response prior to this so that I can pay the bill and BE A HAPPY VERIZON CUSTOMER.
Sincerely,
Manoj K. [removed personal information]

I called them back yesterday night, not willing to listen my story. Sir we sent you SMS notifications. But these notifications, I also got when I had unlimited plans on first and second visit. Then customer care told SIR you don't need to worry - but this time I should have been very specifically told rules are changed before changing my plans which I wasn't. I was under impression that I am on same unlimited plans.
A job not well done in COMMUNICATING TO CUSTOMERS and using that an opportunity to OVERCHARGE $1100 - INSANE for one month bill. None of my fault. SMS notification is no communication as earlier SMS noitification were false positive and bills were adjusted as I was on unlimited data plan.
Now you change the rules and send SMS Notification; RULE CHANGE, one is not aware of.. ANY NORMAL person will treat SMS notification as FALSE ALERT.. isn't it??

Verizon Edge with no discount and 4 hours of wasted time with Customer care

So far my experience with Verizon has been far short of superior as it should be for the number 1 carrier in the nation. I tried to open an account using the Edge program and did not qualify. This was on the same day that the down payment for the Edge program became available. I called to determine why I was ineligible and try to find out if there was any way to become eligible and was told no and was told several times to just start a 2 yr agreement. 1 hour wasted when I could have just paid a down payment that day and none of these future problems would have occurred. Fiance opened an account in his name on the Edge program for me. I already had a prepaid account with a telephone number I wished to keep but was told in store that this would not be possible. Account was opened with a new telephone number which I will refer to as telephone number A. I contacted customer care and was informed that it would be possible to keep my telephone number which I will refer to as telephone number B but was unable to do get it done at the time due to not having both of my phones with me. 30 minutes wasted as it should have been done in store the number transfer. Was able to call back later and get my prepaid account with telephone number B added to my new account with my telephone number A. We then proceeded to switch telephone numbers so that I had my original number, telephone number B, and then cancelled the additional line. 1 hr and 30 minutes wasted!!! New single line plans come out and I chat in to change my calling plan to the Single line plan with 1gb of data for $60 and $50 with my Edge discount. Chat representative changed my plan to the More Everything plan with 1gb. This was not at all what I wanted as I'm trying to save money and I was hit with a huge bill. Called in about bill got plan sorted out and am informed I no longer have the Edge discount because I'm using telephone number B. I'm informed the Edge discount was applied to telephone number A and I can not have that discount using telephone number B. This by the way took over 2 hours after I was informed by the customer care agent on the phone alot of inaccurate info. I was informed the 1gb single line plan was a loyalty plan and I was not eligible until my account had been open for 1 year. I was also informed that the Edge discount did not apply to the single line plan. 2 hours wasted After speaking with a supervisor I was still unable to have my Edge discount applied. How can this be Verizon? How can I purchase a phone on the Edge program, be given a discount and then have it removed simply because I wish to use the telephone number I've had for over 10 years? I WAS NEVER ONCE INFORMED I WOULD LOSE MY DISCOUNT!!!! I went from prepaid to the Edge program because I wanted a new phone and 4G and because of the Edge discount making it very close to what I was already paying. I've wasted 4 hours on this when all of this should have been done in the begging. If I had been able to put a down payment down I could have had my number then 90% of these problems I wouldn't be having. You can't tell me there is no way to use my number and not get the Edge discount. VERY UNHAPPY!!!

So ChristinaB_VZW replied to my post. You would think I would get a little further help regarding my issue, correct? WRONG!!! I told her thank you for helping me and she asked me to reply back with my original message copied and pasted which I did on 4/8. I waited until 4/17 and had not heard back so I responded back to her. Still haven't heard anything from her. Do they simply post on these forums so that customers have the appearance of receiving assistance so that in public it looks as though I've been helped when in actuality still nothing has been done. I could understand if I was begging for a new phone or wanted $100's of dollars off my bill for no reason but I'm not. I want the discount that I should be receiving as part of my VERIZON EDGE AGREEMENT. This is the worst experience I've ever had with any kind of services for money. I know one thing for a fact and that's one you are a customer you no longer matter. So thank you ChristinaB_VZW for making Verizon appear to care about customer issues when in actuality they do not. I will be sure to never recommend your services to anyone and to reference this issue and lack of customer support for that reason.

Customer Care and some goodwill wanted please

Basically, my parents were a victim of last Novembers Cumbrian floods and have been in a caravan since then whilst the repairs are ongoing. They are in their 70s and 80s.
Whilst flooded out they have been unable to physically connect to their BT broadband package due to
1. no electric in the flooded property and
2. various other diverse factors too complex to explain.
At the time of the floods they were about 8 months into an 18 month BB contract. The 18 months is up in October.
I have been in touch with Billing twice (on their behalf) with a suggestion that the BB is "suspended" until they get back in, after which it will resume.
However, the operatives I have talked to have their standard procedures, and if we want to, we can claim our £xx per month BB costs off the insurance.
In the grand scheme of things, £xx is a very small amount, and making this extra claim seems petty, as it is.
However, it is irking that we are paying for a service and due to circumstances beyond our control, we are getting nothing for it. Obviously this is not BTs fault - they are providing the service, it's just that we are unable to take advantage of it.
They phoned yesterday and put the £25 BB disconnection process into action.
I'm now looking for someone at BT with a sense of compassion
It would be really nice if someone at BT has the power and could say, OK, we've checked the records and we can see they haven't logged in since 20 November 09 and what we'll do is give you an appropriate amount of time on Broadband without charge, just as a gesture of GOODWILL, seeing as how BT like to purport themselves as a "CARING" company, and how we would like you to continue with us when your extended usage period ends.
I hope I find such a BT person here on these BT Care forums.
Any further information you require, especially the customer concerned, please let me know and I will supply.
Thank you for reading.

Hi Flooded_Out,
As you said yourself these circumstances are really beyond BT's control. Its not really a matter of compassion or customer care but of practicality. Insurance exists for reasons such this.
BT use our Customer Guarantee Scheme to ensure that any credits applied to accounts are given out when required and the conditions are applied equally to all our customers. Whilst I sympathise with your parents position I wont be able to offer a refund.
Sorry about that. However, personally, if I was entitled to money under an insurance scheme, no matter how small the amount, I would certainly claim and would advise you do the same
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Customer care moving to outright ignoring people

Hi everyone,
I just wanted to highlight the tip of the iceberg, the straw that broke the camels back. After 2 weeks with BT and the abysymal cusotmer service experience, I think we will be moving elsewhere.
As its the middle of my work day, I was busy on a conference call to talk to BT. So to try to be more efficient, I used the BT chat system to do two things at once. All I wanted to do was upgrade my package. Instead the BT agent decided it would be good to call my home number and try to persuade our live in carer (no less than three times) that even though I said I was on a call already, he should speak to me.
Chat start Question "Hi I would like to change form the 7.50 TV essential package to the £10 TV pacakage. But id like to know will I keep the 2.50/month TVdiscount if i do?"
Chat log; **Edited**
This is another long line in BTs customer care screwups over the past 12 days we have been customers. Highlights include;
- Sent an engineer on a multiroom install with only one box and no instructions for multiroom. After much heated phone calls, eventuall agreed to post us a multi room box
- When that box went missing, you were trying to tell us our remote batteries were to blame for that box being missing in the post (later determined lost by courier)
- Trying to bill us £198 for the replacement multiroom box, then arguing that as we has two boxes, we should pay 2x£99 (groan). You then agreed to refund £99 and said sorry it was an oversight, but then didnt actually action that and went ahead and billed us some £240 in one off charges.
very poor. absolutely terrible cusotmer service. theres no care and your agents do what they want.

Hi Leanne,
Very sorry for the rubbish service that you have received so far.
I'd very much like to help you so if you wouldn't mind sending me your details over a PM then I will get you sorted.
Steve
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

BT customer care say they wont give me a full refu...

Hi all most of you all ready know that BT customer care don't care well hears my story.......
Back in August 2011 because of my poor broad band speeds, I was on the old 8 Meg package and their sales department suggested that I would be better off changing to their 16 Meg package as I would be guaranteed a minimum speed of 10 Meg up to 16 Meg, so I took their advice and up graded and sat back and waited to fly around the internet and play games without getting lagged out, but sadly the speed problem still existed and I complained again and again then the tec department said its a hard wire fault then it was a profile problem and they will fix it, but it never got better so I complained again and was told I was getting the correct speed for the package I was on, I tried complaining again but was told their was nothing they could do as I was getting the correct speed for my package, so I just had to put up with it as BT is the only provider in my area.
Then just after this Christmas the problems got worse and I complained again AND FINALLY GOT HOLD OF A TEC GUY WHO FOUND OUT WHAT WAS WRONG, ALTHOUGH BT WAS CHARGING ME FOR A 16 MEG PACKAGE I WAS STILL ON MY OLD 8 MEG PACKAGE HE SAID I WAS NEVER CHANGED OVER TO THE 16 MEG PACKAGE ??.
Well an engineer was sent out to check my connections at home he found no faults and said he will now check the exchange and the next day i had a speed of 16 Meg yes at last.
So next move I contacted the billing department for what I thought would be an easy refund for the over payments but was told to my dismay they could only give me a refund for the last hundred days billing WHAT!! BT have admitted that I was not getting the service I was paying for it was their fault but wont pay me back in full??? ombudsman here I come and trading standards and even my local radio station will like to hear about this and I wont be giving up until I get a full refund this treatment to customers is despicable and I will do every thing in my power to make BT pay up.

Hi Shifty55,
Welcome to the forum. I would be able to take a look at the details of your complaint. Please could you send me in your details using the link found in the "about me" section of my profile?
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Mislead by the Customer care Executive

Hello , On 06/28/15 morning i took Comcast Highspeed Internet 25mbps with 40$ a month [Cable TV was free but i did not opt for it bcoz of 50 Deposit & No TV at home]
On the same evening i called comcast customer care to enquire "How/Where to get the co-axial cable to connect my modem" Instead of providing that Info,
The Customer executive almost forced me to opt Cable TV[You are our valued customer so we are giving this wonderful offer - Free Cable TV & Installation] She Informed If i opt for Cable TV today both Cable TV + Internet will be waived off [I confirmed 3 times] -- Listen to your saved conversation which you keep record of.
Thats the reason, I opted for Cable Tv although there was no physical TV at home.
Next day i called customer care thinking to stop Cable TV service, Even that time i was informed there would be no Installation Charges, so i din't cancel.
Now when i check my bill details, you have waived off the Video/Cable TV Installation charges, But added 49.50$ for Internet Installation -- Hasn't the executive done both at once ??Request you to Waived off this as communicated by your staff
Was this informed earlier, there would be Install Fee for Internet & Only Cable was free, I would rather do Internet Installation myself[which is explained on your website] 1. Connect modem2. Call customer care Provide device serial no
3. Get the service activated
On top of this : I called Customer care next dayMe : You charged for Internet Install & waived off TV InstallationExec : Tv installation free, Internet Installation is charged, Me : Executive has informed both are Free Installtion if i opt Cable TVExec : The customer rep has not put any note of it while creating an appointmentMe : Verify the Conversation Exec : We dont save all conversationMe : You have misguided i will opt out of comcast Exec : Sure you will get all Deposit + Installtion RefundedEven this executive is misguiding : Question : Then why we hear : your conversation may be recorded for Quality & Training Purpose ?

bmpatil-
I am so sorry for the delay. I see that you have spoken with a representative already over the phone. Do you still need assistance with your billing concern?

Why was I given false info about my delivery from customer care?

I pre-ordered two phones in store. I had to pay out my current edge up price in order to edge up early to the iphone 6. I also got another phone on my line edged up to the iphone 6 plus. At the store I asked if I could bill the initial payment to my account (I have billed to my account on several other occasions). The in store rep said I could not bill this particular charge to my account, which I was totally okay with. I gave my debit and he swiped it. This morning my card was charged because my order shipped; I have no problem with this method, but I am frustrated I did not know this from the beginning.
Also, I contacted customer support after receiving a text that my account had been charged $54.13. I checked my bank account and Verizon had actually charged me $80.90. Why wasn't I notified of the correct amount?
I spoke with customer service this morning. The first rep was named Courtney I believe. She told me my phone was out for delivery today. After both USPS and UPS had been to my apartment I went down and checked for a slip saying they missed me: no slip. I called customer service to get the tracking number so I could further look into the issue. The second rep I spoke with was Mitchell. He said the package was in the city of the store I had ordered at and may have been delivered to the store. He called the store I ordered at and conferenced me into the call. Mitchell was no longer on the line randomly so I stayed on to see if someone at the store could help. The store rep told me that phones are not delivered to the store and she could not look up any account information over the phone. She referred me back to customer care. I called for the third time hoping to get some answers; I believe this rep's name was Ignasio. He was absolutely the most helpful and straight forward, but he informed me that the previous two reps were incorrect and could NOT have known any information about my phone's delivery status because it had not been issued a tracking number yet-he called Fed Ex with me on the line and Fed Ex confirmed that a tracking number had not been created because the package had not been shipped yet. I WAS SO FRUSTRATED that I was given false information from two different reps and never told a charge would be placed on the account the day the phone began processing to be shipped. Had I known that information when I placed the order in-store I would have known that the phone had just been processed for shipping today, because that's when my payment processed. I was not rude to anyone that I spoke to today, but I wanted to write this out because I was frustrated with the entire experience. How could I be given specific delivery info about my package if there is not even a tracking number for it yet?

Welcome to dealing with Verizon's customer anti-care. I have had a similar experience over the last week. I tried to order 2 Iphone 6s and an Iphone 6 plus to replace the Iphone 5s, my family now use. When I tried to order the phones on Apple's website, there was a weird error saying that I could only pick up the phone in an Apple store. I called customer care to find out the issue. They of course blamed Apple and said I could order the phones on Verizon's website. I said that would be fine except that I was concerned with the shipping times, since my wife and daughter's phones are starting to have issues and I did not want them to have to wait until late October - early November when the phones they want showed to be in stock with Verizon. The representative said that the phones would ship as they are available so the silver 128GB silver Iphone would ship the next day, the Space Gray 128GB would ship on 10/3 and the Iphone plus would ship on 10/31. I went ahead and went online and ordered the phones. I waited until 10/2 to call to find out what happened to the silver Iphone and was told that none of the phones would ship until they were all in stock. I cancelled the order and figured I would order them from Apple. I asked when I cancelled the order how long it would be til I could place an order with Apple and was told it usually will let you order immediately, but in some cases it can take a couple of hours. This was at about 8:00pm on 10/2.
On the morning of 10/3 on went to Apples website and it said that there was a reservation for the lines in question. I again called and spent an hour on the phone with Verizon to find out that the previous representative had not cancelled the order. There were lots of notes to cancel the order, but the order was still pending. The rep Louise was terrific and even sent me a screen shot to show that the order was cancelled. I waited a couple of hours and tried to order the phones again. The error saying that I would have to go to the Apple store was back. I called Verizon they said it was on Apple's end. I called Apple and they said it was on Verizon's end. I decided to go to the local Apple store to see if they could help. The rep at the Apple store was really helpful and said that is the same message they see when someone is setting up a new Verizon account (We have been with Verizon since 2002, and have never been late on a payment). During our investigation the Iphone 6s showed available at another Apple store about 10 miles away. I ordered the phone and set up personal pick up for the phones. I went to the Apple store with the phones showed them my personal pick up confirmation and Verizon was blocking the phones from being sold. I checked my account and I had already been charged by Apple. Luckily the Apple store have a personal representative to contact for issues, it took 2 hours on the phone with her but eventually I was able to get the 2 Iphone 6s and go home. I also had the Verizon representative tell me that it could be my employer discount causeing the error. I went through the process of removing the employer discount and still cannot order the phones through the Apple store. I bit the bullet and ordered from Verizon knowing that I will probably not receive my phone til next year even though my email says it will ship by 10/31.

I recently got an iPhone 4 out of nowhere it has decided to go to connect to iTunes screen/emergency calls only when I plug into iTunes it states we are unable to continue with your activation at this time please try again later, or contact customer care

I have recently got an iPhone 4 out of no where it has decided to think that my headphones are in and they are not but does work with headphones in.
Then later on within the same day it after turning my phone on and putting it on charge it comes to the screen stating to connect to iTunes/emergency calls only/no service so I connect it iTunes and it says we are unavailable to continue with your activation at this time. Please try again later, or contact customer care.
HELP!

the same problem but i used it already for 3 years my iphone 4, when i update to ios 6.1.3 version, now is failure like said.
we are unable to continue with your activation at this time please try again later, or contact customer care
any help please. i am here in saudi arabia city of jeddah.
thank you very much in advance
pabs

Msi terrible standard of customer care

please read my comunications with msi online help, after constantly being directed to sites to get contact details where both sites give the same telephone number to ring, which only redirects you back to the website you got their number from! i feel like neo in the matrix!! where he runs from the train station and ends up where he started!!!
Your Question
msi k7n2 delta motherboard packed up
ive had this motherboard for almost 9 months, and now it is displaying errors.
error 1: on athlon xp3000 incorrectly reads as not installed
properly or damaged processor.
error 2: on a 2.5 athlon xp it reads correctly but incorrectly
states memory is damaged or non working.
i have followed the instructions in the manual to clear/reset the cmos but to no avail, i have also tried removing the lithium battery and leaving the cmos in the clear position for 24 hours before replacing the battery and replacing the cmos jumper but to no avail.
i have tested both the procesors and the memory (2 x 512mhz matched pair of crucial pc3200) on my other system motherboard and these all are all fine.
i cant reflash the bios as it isnt a removeable bios and it will not even boot enough to access bios or even to turn on my monitor let alone access the floppy drive.
summary of problem: wont boot to bios
incorrectly reports errors on processors
incorrectly reports errors on memory
cant reset the cmos setting
cant reflash the bios
the cpu fan doesnt power up
its been ok for nigh on 9 months
everything works fine on different motherboard
i have read the manual cover to cover and no joy.
please help as this is less than a year old and the shop where i purchased it from has been closed down for over 5 months and the owner is beleived to have emmigrated to taiwan.
i still have the full original packing and the board is clean and non dusty.
Our solved
Our Answer
Dear Customer,
Please register in website of MSI-UK :
www.msicomputer.co.uk/support.aspx
Thank you.
Best regards,
MSI RMA
Your Question.
i have tried the numbers given and they all tell you to go to the website, the 2 different sites give the same number!!!
i have tried to return the board to place of purchase but it isnt there anymore!!!!
this is terrible customer service, i shall be posting all my questions and your replys (yourself and the other questions i have been asking on your site as i have txt copys) on the forums so people can see that if you get problems on msi products, they just give you the run around!
the telephone numbers given go to an automated helpline that just gives websites!! that i have been on already and gave me that number!!!!
am i in the matrix???
wheres customer service??? :wall:a human response is required not an automated response
THERE IS OBVIOUSLY MORE CONTACTS MADE BUT ONLY NOW AFTER 2 WEEKS OF BEING FOBBED OFF AM I POSTING THEIR RESPONSE OR LACK OF IT!!
I WILL BE GOING TO OTHER FORUMS AND POSTING DETAILS OF THIS AS MSI IS A HUGE CORPORATION AND DOES NOT LIKE DEALING WITH PEOPLE ON A 1 TO 1 BASIS!!
IF I WAS A HUGE COMPUTER SHOP SELLING HUNDREDS OF THEIR PRODUCTS THEY WOULD HELP ME STRAIGHT AWAY!!
WELL THEY SCREWING ME SO I AM BOYCOTTING ALL MSI PRODUCTS AND HAVE ALREADY GOT A FEW FREINDS WHO ARE WILLING TO STAND OUTSIDE THE VARIOUS COMPUTER SHOPS/STORES IN MY HOME AREA AND WILL BE PERSUADING PEOPLE TO NOT BUY MSI PRODUCTS!
CUSTOMER CARE? WHAT A JOKE!!

hi richard thx
msi k7n2 delta processor
amd athlon 3000 xp
1 gig pc 3200 400fsb crucial ram (matched pair of 512mhz)
ati radeon 9700 pro
1 x ide 160gig hd
1 x ide 120gig hd
1 x sata 200gig hd
1 x q-tec psu 650w triple fan
more than adequate cooling
basicallig the system ran fine,
then it stopped working
the d-bracket shows different errors which are as follows:
1) it says the 3000 processor is damaged or incorrectly fitted ( its fine on other board )
2) it says memory is damaged or incorrectly fitted ( also fine on other board )
3) i have tried resetting the cmos settings ( tried jumping the jumper and disconnecting the battery for 24 hours)
4)cant get to boot at all not even to turn on monitor so i cant flash the bios with floppy disk
5) the cpu fan doesnt work on the 3000 but does on the 2500 processor:
action taken by me:
tried 2.5 athlon xp in motherboard and it registers as there on the d bracket but then says memory is damaged or incorrectly fitted
tried jumping the cmos with no success
tried removing the lithium battery for 24 hours with no success
i have tried both 3000 xp processor and 2.5 xp processor and memory on another board and they are all fine. ???
any help or ideas appreiciated
thx

I cannot download my adobe creative suit 5 design premium because it says my serial number is invalid but Adobe customer care said it valid...i don't understand why it still not working??

I have upload my Adode Creative Suit 5 design premium on my first apple mac pro successfully.,i purchased in a retail shop few year ago...!as it have two use of the CD when installing ..i'm trying to install it on my other apple mac pro..but this time it is say that the serial number is not valid..i got it checked by Customer care, they said it is valid and should be working when set up on my laptop..can someone pose help as i don't know who to turn now to find answers...many thanks
Kind Regards

Hi Rich,
The cause of this can be multiple. First of all be sure you use the original CD + serial. In case of a download same story. Try to find out if the installed version match the language of the serial (they need to match). Last but not least: Check if you use a upgrade version, if so it might be needed to fill 2 serials.
Can you share a screen of the error (please hide the SN )

Customer Care & Billing platforms (AS400)

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