Customer complaint and dissatisfaction of services and treatment provided

I RARELY complain and try to just get on with things but this company has just about made my situation as bad as it could ever get. Where do I begin? I chatted with them as I noticed I had a charge on my account that was supposed to be part of my international favorites (that I pay for every month). The woman said the following (verbatim as I have a screenshot): "You'll not be charged for this and please be assured it will not happen again". Then went on to say the credit amount will be reflected before the bill is generated. This chat was several weeks ago BEFORE my bill and I have proof in a screenshot of the chat message. Of course they have it as well but refuse to take responsibility for this. I then received a text message yesterday saying I had to pay the full amount (without the credit) so I chatted again and the final answer was that the credit was going on the next bill. SO not only was I lied to but now they have had the audacity to say that there is nothing they can do now that the bill has been generated. I KNOW that there is something they can do. They are the company, their accounts, their billing. I called this morning as the chat service was obviously NOT working and was told again that there was nothing they could do. Washing their hands of their responsibility once again. AND on top of that, my last month's device charge had not been deducted and I was late on payment. I NEVER unauthorised any payments. I was told to call my bank. BUT before hanging up I wanted proof of credit. Carmen advised she had sent the text to my phone 3-5 times and also sent a email and I have yet to receive either. I tried to keep her on the line until I had some type of proof but she would not stay on. Why were they not able to send me text or email? THEY ARE the phone company I pay for these types of services??? I went on to call my bank who then advised that there had been no transactions on O2's end and are now sending a letter that I will get within 5 working days to have written proof from my bank that no such payments have been UNAUTHORISED. So I found myself wanting to make a payment I did not want to make in the first place and could not do it!!!! RIGHT?? Get where I am going with this? I propose to this company that they take a serious look at the treatment of customers and most important that they VALUE their customers because without them they would NOT exist. Bottom line is they did not keep their word and I am not happy about that. Not once did I feel any type of retribution for what they have caused. Yes, they credited my account and it will show on my next bill but it is about the principal of the matter and the respect they should have for their clients. I wonder if I will get a response from this? Probably not. I bet this gets deleted from their FB page. below is the copy of my chat Inline image 1 looking forward to hearing someone. Best

Crazy that you have to keep chasing this. Just a couple of observations, I would never rely on live chat to deal with anything account related, a credit can be added to the account immediately. This obviously wasn't done and that's unacceptable, it should have been applied when agreed. However the adviser was correct about not being able to alter the bill once it has been produced, the system won't allow this and it will have to now applied on your next bill. Keep an eye on My O2 and I agree with about making an official complaint via the link. Very poor customer service and experience.

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hello, PP.
i don't have an answer yet. actually, i will add to your question.
a credit memo request is supposed to be not relevant for delivery. so why is this updating open delivery value? maybe it's SAP standard? maybe credit group 03 (delivery docs) was assigned to the credit memo request doc type? if so, why assign credit management to credit memo requests anyway?
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HT1349 I have purchased itunes card whenever enter the card number asking me to call customer service and treatment sinners

I have purchased itunes card whenever enter the card number asking me to call customer service and treatment sinners

Do as it says and contact customer service instead of posting to these user to user technical support forums.

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Hi Rahul,
this is how I query the timer job status:
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try
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How to get products in E-Service Complaints and Returns ?

Hi Gurus,
We have a Complaints and Returns application in which we want to implement the product search functionality similar to the search we have in B2B application using TREX. If anyone already implemented or having any idea of how to implement this by using the TREX engine ..... please help me .
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Edited by: lakshman reddy G on Jan 18, 2011 12:05 PM

Hi,
if you using the SAP standard libaries, which contains the T-Rex and catalog implementation, it should work.
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Complaints and Returns Management in CRM

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We are working on Complaints and Return Business Process in CRM. Let us know if any Enterprise Service available to create the Complaints and Process the same.
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Appreciate your thoughts.
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Moorthy

Hi,
basically if you do not find it in the ESW ... this means it's not existing (yet) !
I double-checked and there are indeed no services for complaint handling.
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Create complaints and returns in crm 2007

Hi buddies,
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thanks in advance.
Regards,
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Hi buddies,
i want to map complaints and returns on the web client for the this business process .
if customer purchases a product snd if not satisfied with the product,he calls to the call center.Call Center Executive creates a complaint and assign it to a service executive. he goes and finds that the it is a quality defect.he forwards this problem to the Quality Management department.If they finds that it is a quality defect then tells to return the product against which a new product has to be issues.
we have make this in a close lope between R/3 & CRM.
Now my doubts are--
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If possible then tell me the customization steps as well
Thanks in advance.
help will be rewarded for sure.
my mail id is [email protected]
Regards,
Manav
Edited by: Rronit Manav on Mar 10, 2008 2:26 PM

I get bad information from Apple customer care and i lost my warranty !!!!

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i called i second time Apple customer care and the advisor told me you can take your iphone to Easy-m (repair center agreed by Apple inc.). i left my iphone to this shop and now he will not repair it for me because i opened this one.
the first advisor told me there are no apple store in brussel and you have to travel to paris ... it's not my fault if the advisor was not good trained ... i bought my iphone and he still on warranty to 27 December i will this iphone 5c repaired
it's a iphone 5c 16Gb from (sprint)
if this iphone is not repaired i will do a complaint !!!
thanks for understanding

Apple will not touch any iPhone that has been opened by anybody other than certified technicians, especially when they install an unknown battery from an unknown source. You have sacrificed any support and warranty from Apple:
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Transaction code for creation of Complaint and RMA?

Hi,
In the tcode crmd_order i've a complaint and return creation option is this the one to create complaint and return material authorization.
pl also tell me how do you create a repair order and a service order.
Pl I need transactions. I understand the configuration as I have the best prasctice bu I do not know the creation of RMA / Complaints/Repair order /service order ..that is the trnasactions required for service.
For sales and marketing I know ..I am looking for service module in CRM
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Thank you,

Hi Polite,
The transaction CRMD_ORDER is the superset for all the transactions mentioned by you. So it is better to remember just one transaction instead of remembring the subsets . Once you use the transaction CRMD_ORDER and then Follow the menu Business transaction -> Create (F5) you will get the list of transactions you can create this is nothing but the the transactions you have mentioned.
If you know the transaction no. you can directly open that in transaction CRMD_ORDER. The other opetion is to use the SAP Menu instead of transactions.
<b>Reward points if it helps!!</b>
Best regards,
Vikash.

Worst customer support and website in the world!

I have had bad service from businesses here and there, but Verizon home phone service (which I am forced to use in this location) has amazingly bad customer support and a website from hell!
Any tips or tricks how to get any human at Verizon to respond about a phone line that has been dead for days?...

Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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Hi,
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Wholesale printing only makes up about 10% of my business so I can pretty easily track those sales as is. Retail sales makes up the other 90% of my business and has become difficult to manage.
Etsy, ebay and paypal all keep transaction details that can be downloaded in csv files. In the past I have found it difficult to organize all that information and make sense out of it because its coming from multiple sources. I'd like to have one program to track all my online sales and customer information and present in in a nice neat fashion.
That's where a program like numbers 09 comes into play, hopefully. To keep track of blank inventory I would like to organize and keep track of all the different blanks shirts i have in stock. Say for example I print on a blank gildan brand shirt that is called GL2000, I would like to have a category for the GL2000 as well as a sub category for the different colors of that shirt I have (blue, black, brown, green etc.), as well as another sub category for the different sizes (small-5xl) available in each of the different colors. I would like to have a separate spreadsheet listing all the finished goods (printed shirts), along with the sizes available for that design on hand. Then, when I print new shirts and enter them into the finished goods spreadsheet, I would like it to subtract that amount from the corresponding blank shirt spreadsheet. For example; I have some designs I print on brown shirts and I would need to create a formula that knows that that particular design is on a brown shirt and not green or some other color. That way as I print more shirts I will have a running inventory of both finished goods as well as what I still have left in stock as blank shirts.
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Thanks a lot Mahesh for your reply. I just tried your answer: I've assigned the CRM Service User license to the user, on top of the CRM Sales user license. But still same problem.
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Véronique

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Note JAVA_OPTIONS has -verbose:class and -Dssl.debug=true set
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Ignoring not supported JCE KeyAgreement: SunPKCS11-Solaris version 1.6 for algorithm DiffieHellman>
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Will use default KeyAgreement for algorithm DiffieHellman>
[Loaded com.certicom.ecc.scheme.DH from file:/opt/bea/wlserver_10.3/server/lib/EccpressoCore.jar]
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Will use default KeyAgreement for algorithm ECDH>
[Loaded com.certicom.ecc.scheme.KeyAgreement from file:/opt/bea/wlserver_10.3/server/lib/EccpressoCore.jar]
[Loaded com.certicom.ecc.scheme.ECDH from file:/opt/bea/wlserver_10.3/server/lib/EccpressoCore.jar]
[Loaded com.certicom.ecc.scheme.KDF from file:/opt/bea/wlserver_10.3/server/lib/EccpressoCore.jar]
[Loaded com.certicom.tls.provider.Cipher from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.cipher.NullCipher from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.cipher.ECCpresso_RC4 from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.cipher.des.ECCpresso_DESCBCNoPad from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.cipher.ECCpresso_AESCBCNoPad from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.cipher.JSAFE_RSA from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.cipher.ECCpresso_RSACipher from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.jce.WLCipher from file:/opt/bea/wlserver_10.3/server/lib/wlcipher.jar]
[Loaded sun.security.pkcs11.P11Cipher from file:/usr/jdk/instances/jdk1.6.0/jre/lib/ext/sunpkcs11.jar]
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<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Ignoring not supported JCE Cipher: SunPKCS11-Solaris version 1.6 for algorithm DESede/CBC/NoPadding>
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Will use default Cipher for algorithm DESede>
[Loaded com.certicom.ecc.scheme.DES from file:/opt/bea/wlserver_10.3/server/lib/EccpressoCore.jar]
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Ignoring not supported JCE Cipher: SunPKCS11-Solaris version 1.6 for algorithm DES/CBC/NoPadding>
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Will use default Cipher for algorithm DES>
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Ignoring not supported JCE Cipher: SunPKCS11-Solaris version 1.6 for algorithm AES/CBC/NoPadding>
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Will use default Cipher for algorithm AES>
[Loaded com.certicom.ecc.scheme.AES from file:/opt/bea/wlserver_10.3/server/lib/EccpressoCore.jar]
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Ignoring not supported JCE Cipher: SunPKCS11-Solaris version 1.6 for algorithm RC4>
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Will use default Cipher for algorithm RC4>
[Loaded com.certicom.ecc.scheme.ARC4 from file:/opt/bea/wlserver_10.3/server/lib/EccpressoCore.jar]
[Loaded com.sun.crypto.provider.RSACipher from file:/usr/jdk/instances/jdk1.6.0/jre/lib/ext/sunjce_provider.jar]
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[Loaded javax.crypto.spec.PSource$PSpecified from /usr/jdk/instances/jdk1.6.0/jre/lib/jce.jar]
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Using JCE Cipher: SunJCE version 1.6 for algorithm RSA>
[Loaded java.util.regex.Pattern$BranchConn from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.util.regex.Pattern$Branch from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Using JCE Cipher: SunJCE version 1.6 for algorithm RSA/ECB/NoPadding>
[Loaded com.certicom.tls.interfaceimpl.CertificateSupport from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded java.security.cert.CertificateParsingException from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.security.cert.CertificateNotYetValidException from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.security.cert.CertificateExpiredException from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded com.certicom.security.cert.internal.x509.X509V3CertImpl from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.KeyFactory from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.net.ssl.TrustManager from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.net.ssl.impl.TrustManagerImpl from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.interfaceimpl.SessionDBImpl from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <SSL Session TTL :90000>
[Loaded com.certicom.tls.interfaceimpl.ProtocolVersions from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.interfaceimpl.ProtocolVersion from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.security.utils.SSLTrustValidator from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded java.security.cert.CertificateEncodingException from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded weblogic.security.SSL.CertPathTrustManager from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.security.utils.SSLWLSHostnameVerifier from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.security.utils.SSLWLSHostnameVerifier$NullHostnameVerifier from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.security.utils.SSLWLSHostnameVerifier$DefaultHostnameVerifier from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <DefaultHostnameVerifier: allowReverseDNS=false>
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <SSLSetup: loading trusted CA certificates>
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <SSLSetup: using pre-mbean command line configuration for SSL trust>
[Loaded weblogic.security.utils.KeyStoreConfigurationHelper from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.security.utils.PreMBeanKeyStoreConfiguration from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.security.utils.KeyStoreInfo from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.security.utils.KeyStoreConstants from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.security.utils.SSLContextManager from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
<Jan 26, 2010 4:00:26 PM EST> <Notice> <Security> <BEA-090169> <Loading trusted certificates from the jks keystore file /opt/bea/wlserver_10.3/server/lib/DemoTrust.jks.>
[Loaded weblogic.jndi.ClientEnvironment from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.jndi.Environment from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.security.utils.KeyStoreUtils from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded java.security.KeyStoreSpi from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.provider.JavaKeyStore from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.provider.JavaKeyStore$JKS from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.security.DigestInputStream from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.provider.JavaKeyStore$TrustedCertEntry from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded weblogic.security.utils.SSLCertUtility from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded javax.security.cert.CertificateException from /usr/jdk/instances/jdk1.6.0/jre/lib/jsse.jar]
[Loaded javax.security.cert.CertificateEncodingException from /usr/jdk/instances/jdk1.6.0/jre/lib/jsse.jar]
[Loaded javax.net.ssl.SSLException from /usr/jdk/instances/jdk1.6.0/jre/lib/jsse.jar]
[Loaded javax.net.ssl.SSLPeerUnverifiedException from /usr/jdk/instances/jdk1.6.0/jre/lib/jsse.jar]
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <SSLContextManager: loaded 5 trusted CAs from /opt/bea/wlserver_10.3/server/lib/DemoTrust.jks>
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Subject: CN=CACERT, OU=FOR TESTING ONLY, O=MyOrganization, L=MyTown, ST=MyState, C=US; Issuer: CN=CACERT, OU=FOR TESTING ONLY, O=MyOrganization, L=MyTown, ST=MyState, C=US>
... The Certs ....
<Jan 26, 2010 4:00:26 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Subject: CN=CertGenCAB, OU=FOR TESTING ONLY, O=MyOrganization, L=MyTown, ST=MyState, C=US; Issuer: CN=CertGenCAB, OU=FOR TESTING ONLY, O=MyOrganization, L=MyTown, ST=MyState, C=US>
<Jan 26, 2010 4:00:26 PM EST> <Notice> <Security> <BEA-090169> <Loading trusted certificates from the jks keystore file /usr/jdk/instances/jdk1.6.0/jre/lib/security/cacerts.>
[Loaded sun.security.x509.CRLDistributionPointsExtension from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.x509.DistributionPoint from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.x509.URIName from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.x509.DNSName from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.x509.CertificatePoliciesExtension from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.x509.PolicyInformation from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.x509.CertificatePolicyId from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.security.cert.PolicyQualifierInfo from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.x509.PrivateKeyUsageExtension from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.reflect.GeneratedConstructorAccessor9 from __JVM_DefineClass__]
[Loaded sun.reflect.GeneratedConstructorAccessor10 from __JVM_DefineClass__]
[Loaded sun.security.x509.ExtendedKeyUsageExtension from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.reflect.GeneratedConstructorAccessor11 from __JVM_DefineClass__]
[Loaded sun.reflect.GeneratedConstructorAccessor12 from __JVM_DefineClass__]
[Loaded sun.security.x509.IssuerAlternativeNameExtension from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.x509.AuthorityInfoAccessExtension from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.security.x509.AccessDescription from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
<Jan 26, 2010 4:00:27 PM EST> <Debug> <SecuritySSL> <BEA-000000> <SSLContextManager: loaded 76 trusted CAs from /usr/jdk/instances/jdk1.6.0/jre/lib/security/cacerts>
... The 76 Certs ...
[Loaded sun.nio.cs.ISO_8859_1$Decoder from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
<Jan 26, 2010 4:00:27 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Subject: OU=VeriSign Trust Network, OU="(c) 1998 VeriSign, Inc. - For authorized use only", OU=Class 1 Public Primary Certification Authority - G2, O="VeriSign, Inc.", C=US; Issuer: OU=VeriSign Trust Network, OU="(c) 1998 VeriSign, Inc. - For authorized use only", OU=Class 1 Public Primary Certification Authority - G2, O="VeriSign, Inc.", C=US>
[Loaded com.certicom.security.asn1.ASN1ParsingException from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Type from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Structured from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Sequence from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1SequenceOf from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.Extensions from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.SubjectPublicKeyInfo from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1InputStream from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.Certificate from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1EncodingException from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1OutputStream from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.TBSCertificate from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Tag from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Primitive from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Integer from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.AlgorithmIdentifier from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Null from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkcs.pkcs1.DSSParams from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1OID from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkcs.pkcs5.PBEParameter from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Choice from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.Name from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.RDNSequence from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.AttributeTypeAndValue from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1SetOf from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.RelativeDistinguishedName from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1String from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1SimpleString from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1PrintableString from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1TeletextString from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1IA5String from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.UTF8String from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1BMPString from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.Validity from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.Time from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1BitString from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.DERInputStream from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.DERDefiniteLengthInputStream from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Time from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Set from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1OctetString from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1Boolean from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.DERInputStream$Header from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.ASN1UTCTime from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.pkix.Extension from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.DEROutputStream from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.DERByteArrayOutputStream from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.security.asn1.DEROutputSizer from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.kf.ECCpresso_ECKeyFactory from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.kf.JSAFE_RSAKeyFactory from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.kf.ECCpresso_RSAKeyFactory from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.provider.kf.DSAKeyFactory from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded sun.reflect.GeneratedConstructorAccessor13 from __JVM_DefineClass__]
[Loaded sun.reflect.GeneratedConstructorAccessor14 from __JVM_DefineClass__]
[Loaded sun.reflect.GeneratedConstructorAccessor15 from __JVM_DefineClass__]
[Loaded com.certicom.locale.Resources from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.locale.jSSLPlusResources from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.locale.jSSLPlusResources_en from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.bea.logging.ThrowableWrapper from file:/opt/bea/modules/com.bea.core.logging_1.4.0.0.jar]
[Loaded weblogic.logging.ThrowableInfo from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
<Jan 26, 2010 4:00:27 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Failure loading trusted CA list
java.security.cert.CertificateParsingException: PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11
     at com.certicom.security.cert.internal.x509.X509V3CertImpl.<init>(Unknown Source)
     at com.certicom.tls.interfaceimpl.CertificateSupport.addTrustedCertificate(Unknown Source)
     at com.certicom.net.ssl.SSLContext.addTrustedCertificate(Unknown Source)
     at com.bea.sslplus.CerticomSSLContext.addTrustedCA(Unknown Source)
     at weblogic.security.utils.SSLContextWrapper.addTrustedCA(SSLContextWrapper.java:62)
     at weblogic.security.utils.SSLSetup.getSSLContext(SSLSetup.java:320)
     at weblogic.security.SSL.SSLClientInfo.getSSLSocketFactory(SSLClientInfo.java:101)
     at weblogic.security.SSL.SSLSocketFactory.setSSLClientInfo(SSLSocketFactory.java:218)
     at weblogic.security.SSL.SSLSocketFactory.<init>(SSLSocketFactory.java:36)
     at weblogic.security.SSL.SSLSocketFactory.getInstance(SSLSocketFactory.java:68)
     at weblogic.net.http.HttpsClient.New(HttpsClient.java:561)
     at weblogic.net.http.HttpsURLConnection.connect(HttpsURLConnection.java:242)
     at weblogic.net.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:237)
     at com.iplanet.services.comm.client.PLLClient.send(PLLClient.java:191)
     at com.iplanet.services.comm.client.PLLClient.send(PLLClient.java:93)
     at com.iplanet.services.naming.WebtopNaming.getNamingTable(WebtopNaming.java:1038)
     at com.iplanet.services.naming.WebtopNaming.updateNamingTable(WebtopNaming.java:1074)
     at com.iplanet.services.naming.WebtopNaming.getNamingProfile(WebtopNaming.java:991)
     at com.iplanet.services.naming.WebtopNaming.access$000(WebtopNaming.java:74)
     at com.iplanet.services.naming.WebtopNaming$SiteMonitor.<clinit>(WebtopNaming.java:1386)
     at com.iplanet.services.comm.client.PLLClient.send(PLLClient.java:145)
     at com.iplanet.services.comm.client.PLLClient.send(PLLClient.java:93)
     at com.iplanet.services.naming.WebtopNaming.getNamingTable(WebtopNaming.java:1038)
     at com.iplanet.services.naming.WebtopNaming.updateNamingTable(WebtopNaming.java:1074)
     at com.iplanet.services.naming.WebtopNaming.getNamingProfile(WebtopNaming.java:991)
     at com.iplanet.services.naming.WebtopNaming.getServiceAllURLs(WebtopNaming.java:466)
     at com.sun.identity.authentication.AuthContext.login(AuthContext.java:575)
     at com.sun.identity.authentication.AuthContext.login(AuthContext.java:521)
     at com.sun.identity.authentication.AuthContext.login(AuthContext.java:381)
     at com.sun.identity.agents.common.ApplicationSSOTokenProvider.getApplicationSSOToken(ApplicationSSOTokenProvider.java:63)
     at com.sun.identity.agents.arch.AgentConfiguration.setAppSSOToken(AgentConfiguration.java:541)
     at com.sun.identity.agents.arch.AgentConfiguration.bootStrapClientConfiguration(AgentConfiguration.java:646)
     at com.sun.identity.agents.arch.AgentConfiguration.initializeConfiguration(AgentConfiguration.java:1054)
     at com.sun.identity.agents.arch.AgentConfiguration.<clinit>(AgentConfiguration.java:1498)
     at com.sun.identity.agents.arch.Manager.<clinit>(Manager.java:643)
     at com.sun.identity.agents.weblogic.v10.AmWLAuthProvider.initialize(AmWLAuthProvider.java:57)
     at com.bea.common.security.internal.legacy.service.SecurityProviderImpl.init(SecurityProviderImpl.java:65)
     at com.bea.common.engine.internal.ServiceEngineImpl.findOrStartService(ServiceEngineImpl.java:363)
     at com.bea.common.engine.internal.ServiceEngineImpl.findOrStartService(ServiceEngineImpl.java:315)
     at com.bea.common.engine.internal.ServiceEngineImpl.lookupService(ServiceEngineImpl.java:257)
     at com.bea.common.engine.internal.ServicesImpl.getService(ServicesImpl.java:72)
     at weblogic.security.service.internal.WLSIdentityServiceImpl.initialize(Unknown Source)
     at weblogic.security.service.CSSWLSDelegateImpl.initializeServiceEngine(Unknown Source)
     at weblogic.security.service.CSSWLSDelegateImpl.initialize(Unknown Source)
     at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.InitializeServiceEngine(Unknown Source)
     at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.initializeRealm(Unknown Source)
     at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.loadRealm(Unknown Source)
     at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.initializeRealms(Unknown Source)
     at weblogic.security.service.CommonSecurityServiceManagerDelegateImpl.initialize(Unknown Source)
     at weblogic.security.service.SecurityServiceManager.initialize(Unknown Source)
     at weblogic.security.SecurityService.start(SecurityService.java:141)
     at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
     at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
     at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
>
[Loaded javax.net.ssl.impl.SSLSocketImpl from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded java.net.SocksConsts from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.net.PlainSocketImpl from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.net.SocksSocketImpl from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.net.SocksSocketImpl$5 from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.net.ProxySelector from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.net.spi.DefaultProxySelector from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.net.spi.DefaultProxySelector$1 from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.net.NetProperties from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.net.NetProperties$1 from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded sun.net.spi.DefaultProxySelector$3 from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.net.Socket$2 from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.net.SocketInputStream from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.net.Socket$3 from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded java.net.SocketOutputStream from /usr/jdk/instances/jdk1.6.0/jre/lib/rt.jar]
[Loaded javax.net.ssl.impl.StringID from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.event.HandshakeWouldBlockException from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded javax.net.ssl.SSLProtocolException from /usr/jdk/instances/jdk1.6.0/jre/lib/jsse.jar]
[Loaded javax.net.ssl.SSLHandshakeException from /usr/jdk/instances/jdk1.6.0/jre/lib/jsse.jar]
[Loaded javax.net.ssl.SSLKeyException from /usr/jdk/instances/jdk1.6.0/jre/lib/jsse.jar]
[Loaded com.certicom.tls.record.Message from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.io.InputSSLIO from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.io.OutputSSLIO from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.bea.sslplus.TwoWaySSLHandshakeStageSocketException from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.TLSSession from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.io.OutputSSLIOStreamWrapper from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.io.InputSSLIOStreamWrapper from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.io.InputSSLIOStream from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.io.OutputSSLIOStream from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.alert.AlertHandler from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.HandshakeHandler from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.alert.Alert from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.HandshakeInputBuffer from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.interfaceimpl.TLSSessionImpl from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.CryptoRecordState from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.HandshakeTypes from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.HandshakeState from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.ClientStateSentHello from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.HandshakeMessage from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.MessageSSL2Error from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.MessageClientHelloVersion2 from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.MessageClientHello from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.interfaceimpl.SessionID from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.ServerStateNoHandshake from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.handshake.ClientStateNoHandshake from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.WriteHandler from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.MessageEncryptor from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.MessageFragmentor from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.ReadHandler from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded com.certicom.tls.record.MessageInterpreter from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.security.utils.SSLIOContext from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.socket.SSLFilter from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
[Loaded weblogic.utils.collections.PartitionedStackPool from file:/opt/bea/modules/com.bea.core.utils_1.4.0.0.jar]
<Jan 26, 2010 4:00:27 PM EST> <Debug> <SecuritySSL> <BEA-000000> <Filtering JSSE SSLSocket>
[Loaded weblogic.security.utils.SSLIOContextTable from file:/opt/bea/wlserver_10.3/server/lib/weblogic.jar]
<Jan 26, 2010 4:00:27 PM EST> <Debug> <SecuritySSL> <BEA-000000> <SSLIOContextTable.addContext(ctx): 16880245>
<Jan 26, 2010 4:00:27 PM EST> <Debug> <SecuritySSL> <BEA-000000> <SSLSocket will be Muxing>
Edited by: user585541 on Jan 26, 2010 1:23 PM
Edited by: user585541 on Jan 26, 2010 1:29 PM

Faisal Khan wrote:
<BEA-000000> <Failure loading trusted CA list
java.security.cert.CertificateParsingException: PKIX: Unsupported OID in the AlgorithmIdentifier object: 1.2.840.113549.1.1.11
at com.certicom.security.cert.internal.x509.X509V3CertImpl.<init>(Unknown Source)
The root problem is the Certicom SSL does not support SHA256 algorithm, which is required with the trusted certificates of “ttelesecglobalrootclass2ca" and "ttelesecglobalrootclass3ca"
A fix is included in JDK 1.6.0_13 wherein WLS just ignores these certificates.
You can get more information on the fix for Oracle Support
You can delete these certificates yourself using the keytool utility..Thank you. I removed them all, but WebLogic still loads the Demo and JDK keystores and not the custom keystores before loading the security realm.
Is there a way to specify the KeyStores for the security realm?
I've provided the following to the JVM but to no avail:
-Djavax.net.ssl.keyStore=/export/home/weblogic/keystore/keystore.jks -Djavax.net.ssl.keyStoreType=jks -Djavax.net.ssl.keyStore
Password=***** -Djavax.net.ssl.trustStore=/export/home/weblogic/keystore/keystore.jks -Djavax.net.ssl.trustStoreType=jks -Dj
avax.net.ssl.trsustStorePassword=*****

Use solution manager to create customer message and apply oss notes

Hello All,
Is it possible to use SAP Solution Manager to create/ open Customer Messages and for the application of OSS notes in satellite systems via solution manager?
Currently, our Solution Manager system is bieng used for Central System Monitoring!
Please let me your your expert thoughts!
Thanks,
Antarpreet

Hi,
By using Service Desk scenario of Solution Manager you can convert an issue to an OSS message and follow it up.
Refer the [Link|http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e10000000a114084/frameset.htm]
Snote application is also integrated with this Service Desk, you can apply SAP notes to any satellite systems.

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