Customer Dunning is not printing
Hi Gurus,
In F150 while Generating a dunning letter for customer, iam getting this message in job log.
and unable to print letter.
Parameters were maintained
Dun.selection scheduled for 22.05.09 at 16:09:05
Dun.selection is complete
Dun.printout scheduled for 22.05.09 at 16:09:21
Dun.printout is complete
Samp.printout scheduled for 22.05.09 at 16:39:47
Samp.printout is complete.
BUT UNABLE TO PRINT LETTER.
Job started
Step 001 started (program SAPF150D2, variant &0000000000038, user ID SAPUSER)
> -
Start print phase -
0 dunning notices were read
0 dunning notices have been printed.
End dunning printout 22.05.09 / VSK12
Hello,
Check the last dunned date in the customer master.
If you have dunned the last dunned very recently, till you have to wait to complete the number of days you have mentioned in the dunning procedure for the next dun.
If you are test run, you can just manually change the last dunning date, dunning level on the customer master FD02
Regards,
Ravi
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Dunning Letters not printing Credit Memos
Hi experts,
I have created dunning letters to print from the dunning wizard but I have a problem.
The credit notes (credit amounts) are grayed out in the Recommendation Report step and I can't tick / untick them. Also, the Credit Notes do not appear on the dunning letters.
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vankriHi,
Thnaks for your inputs.
I can be able to generate the spool with the tab "Sample printout" on F150. Output seems to be fine in the spool but when i go for the tab "indiv. dunn.notice" then from there i am not able to take the printout of the same. Usually when user used to run from this tab, spool request automatically gets deleted after use and printout of the same used to come up.
Status tab is showing like -
Parameters were manintained.
Dun.selection scheduled for for 19.07.11 at 15:59:38
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Samp.Printout scheduled for 19.07.11 at 16:24:16
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Also can you please tell me whether i can use program SAP F150D2 directly for the printing and also will it update against customer?.
Thanks.
Edited by: absap on Jul 20, 2011 3:36 PM -
I have completed a dunning run but the letters have not printed however when I look at the log it is showing that all but a few of the letters have printed. In addition there is a message in the log telling me that the form F150_dunn_01 does not exist. Whilst this is true for some of the customer accounts i.e. the incorrect dunning procedure has been assigned is not true for the majority.
I have 2 dunning procedures
Dunning Procedure Form
0001 F150_Dunn_01 assigned
Z001 ZF150
The majority of the customer accounts have the procedure Z001 assigned.
Can anyone give me any clue as to why the majority of letters have not printed despite the fact that the log states otherwise?Hi Naveen
Thanks for the reply but I understand that the form might be missing from the client and how to copy it in, my point is that the missing form is only assigned to a few customers via a different dunning procedure.
What I don't understand is that the rest of the letters which have a different form assigned are showing as printed in the log but have not actually printed. Any ideas would be very welcome.
Regards
Ollie -
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Hi,
I have scheduled a 'DUNN' run 'F150' transaction for customer (say) '1390' and company code '1000'.
I have also assigned the appropriate forms in the SPRO (customizing) settings.
When I click on 'Individual dunn notice' and execute, I get the following message.
Dunning notice for account: 'D ' '0000001390 ' was not printed.
Forms for MAHNR: '0003 ', RBUKM: '1000 ', KOART: 'D ' do not exist (T047E)
Although the respective entries do exist in 'T047E'.
What would be the reason? What do I need to do?
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Harsh DaveHi Harsh,
So first time it was run means the settings are configured properly but once again check it in correspondence tab in Customer master .There give the Dunning area beside the dunning process at dunning area button in dunning data .
Check it is there any Dunning Block
Did you given the forums like F150_DUNN_01 at dunning text button in T.code FBMP.There we have to give the Dunning forums in what you mention dunning levels.
1 F150_DUNN_01
2 F150_DUNN_01
3 F150_DUNN_02
4 F150_DUNN_02
Try it once again and update me..
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Surya -
Hello Gurus,
I've been trying to run transaction F150. before running this i manually cleared all the dunning data in the vendor master except for the dunning procedure, configured in FBMP.
I run this and get the following message.
"Credit memo 15XXXXXXXXXX/2008/001 has new dunning level 0 . Without invoice reference
>Minimum charges and dunning interest Phase III
>Generate dunning data Phase IV
Step 002 started (program SAPF150D2, variant &0000000000013, user ID MJOHNSON)
> Start print phase
0 dunning notices were read
0 dunning notices have been printed
End dunning printout 12/14/07 / DUNN1
Job finished
my credit memo was created about 10 days back - with pay immediately payment term
General data entered in the dunning procedure is as follows:
Dunning Interval in Days: 1
No. of Dunning levels: 4
Total Due items from dunning level: 0
Min. days in arrears(acct): 1
Line item grace period: 0
Interest indicator: 01
standard transaction dunnnig: checked
Dun Special g/l transactions: checked
dunnign level: 4
for dunning level 1:
Days in arrear: 1
Calculate interest? : Uncheckd
Always dun?: Checked
Print all items: Checked
Payment deadline: 0
Please help me out in resolving this, i need to print out a few sample of dunning letter(standard dunning notices)
waiting for responses. ..
thanksDear Michelle,
As of SAP Note 843058, the handling of vendor credit memos without invoice reference was changed because (according to the documentation) the system response for credit memos in the invoice reference doesn´t depend on whether the credit memo is a vendor credit memo or a customer credit memo.
Since the enhancements of SAP Note 843058, a vendor credit memo is only set to the dunning level according to the arrears grid if it is valued (value 'V' in the BSEG-REBZG invoice reference field).
Vendor credit memos without an entry in the invoice reference field receive the dunning level of the dunning notice, in other words, the highest dunning level of the items.
If no other items are dunned, the credit memos receive dunning level zero and it is not dunned.
You also want vendor credit memos to be dunned according to the arrears grid.
There are three options described in SAP Note 957556 to dun vendor credit memos, anymore. Please take a look at the description in area "Solution" of SAP Note 957556.
Depending on SAP Note 843058 there is an additional enhancement concerning dunning of vendors in SAP Note 954873.
Since the enhancements of SAP Note 843058 for dunning levels for vendor invoices, the field for the days in arrears for vendor invoices is omitted, and this should not be the case.
SAP Note 954873 offers a correction to this situation.
Regards,
Paulo Evaristo -
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Please check the form assigned to your dunning procedure.
IMG ==> Financial Accounting ==> Accounts Receivable and Accounts Payable ==> Business Transactions ==> Dunning ==> Printout ==> Assign Dunning Forms
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What could be the possible reasons for this?
Thanks.Hi,
Thnaks for your inputs.
I can be able to generate the spool with the tab "Sample printout" on F150. Output seems to be fine in the spool but when i go for the tab "indiv. dunn.notice" then from there i am not able to take the printout of the same. Usually when user used to run from this tab, spool request automatically gets deleted after use and printout of the same used to come up.
Status tab is showing like -
Parameters were manintained.
Dun.selection scheduled for for 19.07.11 at 15:59:38
Dun.selection is complete
Dunning notice printed,job deleted.
Samp.Printout scheduled for 19.07.11 at 16:24:16
Samp.printout is complete.
Also can you please tell me whether i can use program SAP F150D2 directly for the printing and also will it update against customer?.
Thanks.
Edited by: absap on Jul 20, 2011 3:36 PM -
Hi,
I am trying to print the dunning report using F150 in Prod Server . I had even scheduled the run and I am getting in the status and printing complete, but when i go to SP01 for the spool I do not see the same.
Advice me what might be the reason.
Thanks ,
Vengal Rao.Hi
You may face this scenario, when Dunning has selected NO invoices for dunning.
If you need more assistance, please let us know dunning log with error details.
best reagards,
S. Habib Pasha. -
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Dunning Letter issue Country SWI.
Last dunning Run we detected that not all dunning letters were printed for the customers who have overdue positions. This problem was detected .. we have about 50 Credit Customers for which letters were not printed.
Here some Customer as examples:
CH3500
CH0527
CH0324
CH2546
CH2618
Best regards
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HI,
Apps 11.5.10.2
RDBMS 9i
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%PDF-1.1
1 0 OBJ
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Please run the test in (Note: 264118.1 - 11i : Pasta Pasta Printing Setup Test) to verify that PASTA is configured properly.------------- Test Result Summary -------------
Total Tests: 1
Success Count: 0
Error count: 1
Test Names Status
oracle.apps.izu.fnd.diag.FNDPastaDiag Succeeded with Warnings
----------- End Test Result Summary -----------
============= Test Result =============
Test Class Name: oracle.apps.izu.fnd.diag.FNDPastaDiag
Application Code: FND
Group Name: Setup
Status: Succeeded with Warnings
Time: 2010-07-06 11:57:07.0
Time Consumed: 8154
Test Version: 115.8
Tool Version: 115.131
Install Version: Base: none Upgrade: none
Mode: 1
Index: 1
Tested Class Name Tested Class Version
oracle.apps.izu.fnd.diag.FNDRequestIDLov 115.4
oracle.apps.jtf.regress.qatool.base.DBUtility 115.1
oracle.apps.jtf.regress.qatool.base.DiagBase 115.2
oracle.apps.jtf.regress.qatool.base.FileUtility 115.1
oracle.apps.jtf.regress.qatool.base.HRInfo 115.0
oracle.apps.jtf.regress.qatool.base.OSUtility 115.5
oracle.apps.jtf.regress.qatool.base.SessionHelper 115.0
oracle.apps.jtf.regress.qatool.fnd.FNDUtility 115.10
Input Names Input Values
Responsibility ID 50300
Request Id 320444
Diagnostic Test Executed By SYSADMIN
Dependent Class Names
Report:
Oracle Diagnostics Information Product Installation Status and Patchset Level Parameters
Generic Tests Language Information Pasta Driver Settings
Concurrent Node Environment Variables Pasta Viewer Settings to View Bi-Directional Reports Bi-Directional Specific Settings
Retrieving Log and Configuration Files for Support References
Database Information [Top]
Server = rofdbs5
Version = Oracle9i Enterprise Edition Release 9.2.0.6.0 - Production
Name/SID = STAGE
Language = AMERICAN
Character Set = US7ASCII
Application Information [Top]
Release = 11.5.10.2
Application = Projects (275) with status of INSTALLED
Responsibility = RI_Projects Superuser (50300)
MultiOrg Flag = Y
Operating Unit = RI Operating Unit (104)
Security Group = Standard
Oracle Diagnostics Information [Top]
Patch Oracle Diagnostics 2.5 RUP A (5914893) is installed
Patch Oracle E-Business Suite 11i Diagnostic Tools, Nov 2008 - 8.11 (7530017) is installed
Metalink Document Id = 264118.1
Product Installation Status and Patchset Level [Top]
Application Short Name Id Installation Status Patch Level
Application Object Library FND 0 Installed 11i.FND.H
Applications DBA AD 50 Shared 11i.AD.I.6
System Administration SYSADMIN 1 Installed Not Available
XML Publisher XDO 603 Not Installed 11i.XDO.H
4 rows retrieved
Parameters [Top]
Username = SYSADMIN
Responsibility = RI_Projects Superuser (50300)
Request Id = 320444
Generic Tests [Top]
Node Information
Tiers = Admin, Web, Forms, Concurrent
Pasta Executable Version
Version = 3.0.4.0(patch
Oracle Reports Version
Detected version 6.0.8.28.0 is >= expected version 6.0.8.18
Language Information [Top]
Installed Languages
Language Code Installed Flag NLS Language
US Base AMERICAN
1 row retrieved
Database Character Set
Database character set = US7ASCII
Pasta Driver Settings [Top]
Printer Name = CD1230
Printer Style = PORTRAIT
WARNING - Driver PORTRAITHPLJ3-A4 is not defined for pasta printing
ACTION - For pasta printing please modify printer driver PORTRAITHPLJ3-A4 to have FNDPSTAX as program.
Reference: Oracle Applications System Administrator's Guide
Pasta PrintForms
The printforms feature is not used. To insert a company logo or background image in a concurrent report please refer to PASTA 3.0 Release Information
Pasta Configuration File
The pasta executable chooses the non default configuration file defined as a driver argument '-F' using the following rules (in the following order):
1. Configuration file associated to the specific printer
2. Configuration file for all the printers
Current settings
The PASTA variable is not set
The file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta_CD1230.cfg' does not exist
The file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg' exists
Configuration file in use = /stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg
Concurrent Node Environment Variables [Top]
NLS_LANG Variables
Database = AMERICAN_AMERICA.US7ASCII
OS environment = AMERICAN_AMERICA.US7ASCII
Concurrent Request = AMERICAN_AMERICA.US7ASCII
Pasta Environment Variables
LANG =
PASTA =
IX_PRINTING =
IX_RENDERING =
APPLLCSP Environment Variable for Bitmap Report Printing
APPLLCSP =
Pasta Viewer Settings to View Bi-Directional Reports [Top]
Bi-Directional Mime Type
WARNING - The mime type 'apps/bidi' is missing
ACTION - Create a new mime type as mentioned in the PASTA Users Guide 3.0. See also PASTA 3.0 Release Information
Profile Options
Viewer: Application for Text (FS_MIME_TEXT) = null
Viewer: Text (EDITOR_CHAR) = Browser
Bi-Directional Specific Settings [Top]
The current database character set does not require bi-directional settings
Retrieving Log and Configuration Files for Support [Top]
Adding file '/stageAPP/stageappl/fnd/11.5.0/resource/pasta.cfg' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
This test cannot get the IX Library configuration file (ixlib.cfg) because environment variable IX_PRINTING is not set. For more information see note Oracle Reports 6i Setup Guide for Oracle Applications 11i
This test cannot collect the IX Display configuration file (ixlib.cfg) because environment variable IX_RENDERING is not set. See note Oracle Reports 6i Setup Guide for Oracle Applications 11i
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/uiprint.txt' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/Tk2Motif.rgb' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageora/8.0.6/guicommon6/tk60/admin/uifont.ali' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stageappl/fnd/11.5.0/reports/HPP.prt' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stagecomn/admin/log/STAGE_rofdbs5/l320444.req' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Adding file '/stageAPP/stagecomn/admin/out/STAGE_rofdbs5/o320444.out' to '/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip'
Please upload the generated output file (/stageAPP/stageappl/izu/11.5.0/out/PastaPrinting.zip) when creating the service request
References [Top]
Note 239196.1 PASTA 3.0 Release Information
Note 240864.1 Activating and Configuring IX Library
Note 189708.1 Oracle Reports 6i Setup Guide for Oracle Applications 11i
If you are experiencing any issues regarding this diagnostic test, please use Metalink to log an iTAR (Service Request) for product "Support Diagnostics Project" (ID=1332).
If you have any question related to support diagnostic tools (installation, execution, usage or availability), you can ask us using the Support Diagnostics Project forum on Metalink.
We would also appreciate your feedback regarding the usefulness of this test, however, there will be no replies to feedback emails.
Error Message: 0 errors and 2 warnings were found.
Fix Info: Please review the test summary for more information.
============ End Test Result ============ -
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MarliHi Marli,
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Rgds,
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